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Starting note

On behalf of the entire team, I formallywelcome u all in this unique session. (in thenext 30 minutes or so, we will try to generatean interactive discussion on the topic. Whichis Fostering Innovative Culture it is avoluntary session designed for mutual

learning, so u all are requested to ease out alldays stress, relax and feel comfortable.

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Fostering Innovative Culture

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The Team Farooq AkbarAftab Ali KhanMahmud Yunus KhanNasrullah KhanSumera Ashraf Awais Khan (DL)Absar Abbassi

Babur MansoorBilal ParachaZeeshan Mehtab

Mohsin Raza Khan 4

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Plan Introduction to the T itle

Debate & discussionsInteractive exercises

Refreshments

Feedback

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Creativity

Th e ability to combineideas in a unique way.

Innovation

Turning t h e outcomes of th e creative process intouseful products, services,

or work met h ods. 7

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Some examples of innovation

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Slingshots, Bow n Arrows & Stone Throwersreplaced by Cannons & Missiles

INNOVATION

Range Accuracy Speed Let h ality

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Warriors on Horse Back were replaced by Tanks..

INNOVATION

MobilityFirepower

Destruction10

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Landline replaced by CDMA & GSM..

INNOVATION

Flexibility Accessibility Mobility QoS

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The cyclist is preserving his energy andincreasing speed .INNOVA TION !!

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The guy haseliminateddependency andsaved time aswell as theexpenses of

hiring avehicle .INNOVATION !!

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R obertson screw :maximizes torque from t h e

driver because t h e force isdelivered from 4 surfacesand wont slip. In Canadais t h e standard screw.

Mozilla Firefox:Web browser blockswebsites from trying toinstall spyware, h as a verygood built in popupblocker, introduced tabbed

browsing,h

as many usefulextensions,

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Innovation by various Organizations

KFC - Home delivery, Hot Case for ryders.

Nirala - Customized & attractive packings.

Daewoo - Booking on telephone.Wateen - web based customer self care.Telenor - Easy Paisa.

Dell - Customized solutions at door step.

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Exercise 1

Why should a compan y be innovative..??

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Why should a company be innovative..??

Competitive advantageConsumer behaviorProduct s shorter life cycle

Changes in technology / new productsNew customers / marketsGrowth / revenues

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Sources of InnovationInternal

R & D Rejects / problems Production Mktg research Technical services Employees Depts / Cross

functional teams Brainstorming

External Customers Suppliers Distributors Competitors Consultants Technology Other businesses /

organizations

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Ideas from Employees must be

encouragedToyota QC Circles, Rs 25 per good idea

Agha Khan Hospital Karachi Rs 250

A Public Sector Organization Rs 500, Innovation Award, etc

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Direct Involv eme n t of Cust o mers

Feedback from customers is a major source of ideasfor improvement of products, services & processes

For eg, in a College, listening to students, faculty, andstaff is important to the development of an innovativeculture. Everyone becomes business partners.

Communication is a circular and open process.Everyone learns from one another.

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E n co urage Taki n g Risks .

Many ideas must be generated in order to produceone successful one.

Implementation is often not successful the firsttime.

An innovative culture is tolerant of errors and risktaking.

An innovative culture rewards efforts andoutcomes.

An innovative culture learns from mistakes .

All stake holders must accept challenge.31

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Trai n in g fo r Innov ati on

Creati v ity is a ski ll that ca n be lear n ed .

Trai n in g a ff irms that i nnov ati on is imp o rta n t .

Trai n in g pr ov ides use f u l t ool s a n d ideas fo remp lo yees.

Trai n in g e n co urages c on ti n u o us lear n in g.

A w ide v ariety of o pp o rtu n ities fo r trai n in g a llow sus t o de v e lo p n e w innov ati on s.

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The Innovation Lifecycle ..

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Low motivational level kills Innovation

Make t he emplo y ees f eel t hat t hey areimportant and contri buting in t heir own capa cit y ..

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The Fruitful Innovation ..

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Innovation Culture Initiatives ..

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Exercise 2

Can u t h ink o f a f ew measures w h i ch c an help f oster aculture o f innovation ??

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How to foster a culture of innovation

Openness to ideasPromote creativityForget old ways and try things differently

Reduce barriers, enhance communicationEnhance participative culture / involvement of workforce

Ownership / support of managementReward / recognitionCross functional teams / QC Circles

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(How to f oster a culture o f innovation Continued)

Good ideas to be supported / refined by experts

Suggestion box, emails, idea seminars, openhouseDrive out fear for mistakes / failure

Recruit & retain a diverse workforce with skillsand innovation abilities

Responsibility with authority & autonomyEmpowermentEnhance motivation, transparency and justiceTraining & Development of HR

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The Innovative Path ..

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Advantages & Trends .

B y Ma hmud Y unus

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Advantages of innovationProcess improvement

Reducing cost & delaysValue addition, features, user friendlinessSimplification of process / product

Reduction in stepsCompetitive advantage / market share / revenuesOptimum utilization of HR / resources / input

ImprovisationEconomic growthSelf satisfaction / motivation

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GOOGLE20%" T ime..

GoogleGoogle engineersengineers areare encouraged encouraged to to spend spend

20 20%% of of their their work work timetime onon projects projects that that interest interest themthem. . SomeSome of of Google'sGoogle's newer newer services,services, suchsuchasas Gmail,Gmail, GoogleGoogle NewsNews and and orkut orkut ,, originated originated

fromfrom thesethese independent independent endeavorsendeavors. .

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Other examples of Innovation .

Stealth AircraftSouth-West AirlinesATMAir Blue self checkin KioskToken system @ BanksShopping Malls (all item under one roof) / volume discounts

Coure plant installed by Toyota Pak on a worker s ideaHONDA Japan no name tags, every one is HONDA

Beaconhouse same lesson progm , casual student facilityKiddi Meals, Gifts, Toys, Birthday Parties, etcChange in traditional role of Banks innovative products likeReady cash, car / home loan, monthly income plan, insurancecover on A TM / accidents, e-banking, etc.

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Exercise 3

Wh at innovations do y ou see @ C ASE at present....?? Suggest a f ew additional innovations !!

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Innovation Metrics / Measures Percentage of employees participating Number of innovation proposals per capita Percentage of h igh quality proposals accepted and

supported Quality of responses from t h e management for t h ose

innovations not pursued Percentage of new products developed per year New revenue earning arising out of innovations Operational and ot h er cost savings due to innovations

Improvement in employee morale due to support for innovations

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I ts time to abandon the past and to move beyond thethinking that has led us to a world of MBAs Masters of

Business Administration and focus upon the critical skill that will take you into tomorrow. The world doesnt need moreadministrators. I t needs more MB I s Masters of BusinessI nnovation !! 55

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TH ANKS !

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Suggestions ..?