Empowered Supervision for
Organizational PerformanceHousekeeping:
• Before we begin, test/adjust your computer speakers &
microphone
• Raise hand if you want to speak at any time
• Submit questions to Q&A
We will demonstrate how to participate in a Zoom webinar
before the program begins.
Housekeeping:
Participation &
Interaction
Upcoming Workshops: SAVE 10% CODE TYWEBINAR
WELCOME!
This webinar is a sneak peek to our in
person workshop on Wednesday,
October 24th
First, some insight into understanding our unionized
environment a bit better.. Liesl Zwicklbauer, Associate Vice
Chancellor for Employee Relations (Poll)
Today I will be talking about 5 key areas for empowered
supervision:
1. understanding the stages and dynamics of group
development
2. the difference between staff supervision and staff
development
3. introducing you to a staff coaching model
4. guidelines for effective feedback
5. some motivation techniques
MaryAnn StarkLeadership Consultant
TYPICAL PROBLEMS
To begin, tell me what kind of problems do you typically face
with staff members? Please type those in the chat box now if you
can….
What skills would you like to learn that would help you handle
these problems better? Please jot those down for yourself and
feel free to add those to the chat box as well if you like…
BASIC NEEDS OF PEOPLE IN GROUPS
A sense of belonging
Have a share in planning
Feel that the goals are achievable
Feel that what they are doing really matters and is valued
Share in making the rules of the group
Need to know what is expected
Want to be challenged
Want to see that progress is being made
Be kept informed of what’s going on
Have confidence in the leader based upon fair treatment, recognition, and trust
STAGES OF GROUP DEVELOPMENTForming
Awareness:CommitmentAcceptance
Storming
Conflict:ClarificationBelonging
Norming
Cooperation:InvolvementSupport
Performing
Productivity:AchievementPride
MANAGEMENT VS. LEADERSHIP
Administer
Maintain
Supervise
Short term view
Control
Ask how and when
Do things right
Innovate
Challenge
Develop
Long term view
Inspire
Ask what and why
Do the right thing
Where are you spending your time?
ORGANIZATIONAL CHANGE
Group Behavior
Individual Behavior
Attitudes
Knowledge
(Short)
(Hig
h)
(Lo
w)
(Long)
Diffic
ulty
Time Involved
Group Behavior
Individual Behavior
Attitudes
Knowledge
(Short)
(Hig
h)
(Lo
w)
(Long)
Diffic
ulty
Time Involved
ORGANIZATIONAL CHANGE
Forming
Norming
Storming
Performing
SO WHY DON’T PEOPLE JUST DO WHAT
THEY ARE SUPPOSED TO DO!?
STAFF COACHING & ACCOUNTABILITY
Assessment
Commitment
Instruct or teach a new skill
Clarify Roles Confront or Resolve a Problem
FEEDBACK DEFINED
Should be:
Given with positive
intent
Direct
Specific
Focus on behavior not
personality
Timely
Supportive
Thoughtful
Considerate
Should not be:
Given to retaliate
Indirect
General/vague
Judgmental
Delayed
Attacking
Impulsive
Disrespectful
TIPS & STRATEGIES FOR MOTIVATING OTHERS Expect the Best! People will live up to expectations. Clearly define them
and discuss.
Reward the desired behavior and vary them
Have Fun and create a fun, light work environment
Tailor your efforts to individual likes and needs
Revitalize employees with wellness programs… nutrition, exercise, use vacation time, organization *
Engage them! Let them help with problem solving, brainstorming sessions, and goal setting
Take the time to get to know them both personally and professionally. Create developmental action plans.
Role model the behavior you expect
Empower them by delegating challenging and meaningful work. *
Give them autonomy and independence: Hire the right people and get out of their way!
Recognize, Praise and Thank
Be open to flexible schedules and work environment to promote work/life balance *
IN CONCLUSION…
Go back to my first question to you… the typical problems you are having and the skills
you think you need to face them. Perhaps something I said today gave you a great
idea on how to approach it or think differently about it. If not then please…
Come to our in person workshop on October 24th to learn more! Register at
www.suny.sail.edu
We will dive deeper into all of these topics
Practice our newly learned skills with interactive role plays
Leave with individualized 21 day Action Plans to implement
• Questions?