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EMPOWERING Retailers Samik Roy Country Head - Microsoft Business Applications
EMPOWERINGRetailers
Samik RoyCountry Head - Microsoft Business Applications
Digital disruption and the Fourth Industrial Revolution
1780s 1870s 1970s 2015+
Empowering all
employees to deliver
Exceeding expectations online and in store
Creating actionable insights for intelligent
operations
Competing with innovation in a global
marketplace
“Given the
pace of change and
the constant pressure to
adapt, it is not surprising
that executives identified
building the organization
of the future as the most
important challenge
for 2017”Deloitte University Press, January 2017
Online
Online Offline
Online Offline
Online Offline
Online Offline
Fashion & Lifestyle Mass Merchandize (Hypermarket/Supermarket/Large Format/Pharma)
Consumer Durables, IT & Home Appliances Special Format Café & Bakery E Commerce**
**(Core ERP, Merchandizing & Order Management)
66Customers
95Retail Brands
35KUsers
14K+
Stores/Dealers
27End to End Retail
Deployments
152-Tier Retail
Deployments(Integrated with
Other ERPs)
14Core Industry ERP
Including Manufacturing
3E CommerceCompanies
8DMS/
DistributionIndustry
2CRM in Retail
Our Customer Assets
Digital Transformation
D365 Chatbots IOT ML
Azure
