Enabling your Sales & Service teams

To get a clear view of network and applications that’s not technical, therefore no need to ask engineers for reports that take hours to prepare.

Provide the best partnership between you and your customer globally from a single interface

Collaboratively manage network and application performance with your customer

Have graphical real-time information to advise on application and infrastructure issues

Boost your sales upgrade success with evidence that would ensure operational excellence

Have a flexible, bespoke solution to match your sales and customer needs in one

IMAGINE IF YOU COULD…

Enabling your Sales teams to achieve excellence

Visibility and better control over end-users’ ICT environment

Ability to identify “Shadow IT applications" and their impact on infrastructure

Ensure IT issues are clearly identified and quickly resolved

Improving end-to-end service quality and operational excellence

Ensures application performance satisfies and retains customers and employees

Business Performance Management

Enabling your Sales teams to achieve excellence

Non technical clear view of network and application performance with App Vis

Helps prove your service platform capabilities

Protects SLA’s and reduces service credits

Improves your Net Promoter scores

Reduces time to prepare customer and management reports

Business Performance Management

Enabling your Service Desk to achieve excellence

Achieve your targets

“we were able to reduce our churn by a factor of 4x”

Transparent open conversations with your customers improves relationships and reduces churn

“70 to 90% of our upgrade opportunities are won”

In-contract up selling of Highlight increases income and opens new sales opportunities

“Highlight has helped us reduced provisioning cost by 35%”

Clearly differentiate with Highlight and prove value in a way your customers will understand

Retain

Grow

Control

One portal for Routers, Switches, Servers, Wi-Fi Apps, Business Applications and Cloud

Single pane of glass

Competitor vs partner ready

Enterpriseskill set

Business/ technology

border

Service provider skill

setP

RT

G

E-Health

Business tools

Engineering tools

Service provider ready? Cloud service, pay as you go, multi tenancy

Our customers

Automotive

& SpaceHigh Tech & Telecom Utilities & Services

Energy, Raw Materials

& Construction

Chemicals, Cosmetics

& Pharmaceuticals

CPG & RetailBanking, Finance

& Insurance

Transportation

Logistics & CharitiesPublic Sector

Zero Capex

Performance visibility at a glance

Hassle free new app deployment

Hassle free bandwidth managment

Hassle free service management

Money

IT skills

People

Purchase products Highlight Service

Easier to consume

Benefits…Requires…

Not affordable

VS

Data sheets

Web Content

Demonstration models

Videos

Battle cards

Price book

Training

Sales Enablement tools

PR and marketing

Single solution for multi-vendor, multi-technology, multi-tenant

Acquisition of new clients: improve win ratio

Develop existing clients: continuous service improvements

Enables transformation: de-risk through change preparation

Speed and agility of SaaS: day to day monitoring & auditing

Rapid and Flexible bespoke reporting

Easy integration into other systems (billing, provisioning, CRM and technical monitoring tools)

Benefits

Demonstration

Switch ON Service

Automatic App Performance visibility

Automatic Network Performance visibility

Automatic Service Performance visibility

Real-time performance dashboards

Drill-down Trouble shooting

Alerts on performance

Automated reports

How does it work?

Start

See/fix

Operations

Portal

Pain versus gain

I’m suffering from head count cuts, how can I do more with less?

I have no easy way to improve my customers’ experience

My sales and service management teams have no tangible way to become a “trusted advisor”

I am unable to provide clear evidence to justify customers’ increased spend on capacity

I am unable to show how customers’ application usage impacts their managed services infrastructure

I have multiple tools which do not provide an integrated view of what my customer is experiencing

Business challenges Solution

Highlight enables non-technical staff to provide accurate and valuable performance data

The ability to see customer’s network, device & application performance in real-time demonstrably improves the customer Service Provider experience

Highlight provides accurate unbiased performance data which creates real business partnerships

Enable customers with clear performance data on the relationship between their applications and network

Customer application usage data enables the right sizing of their network capacity

A Single Pane of Glass enabling customer IT decisions to spend or remove shadow IT