™

Enabling the CaseworkerUsing data and mobile solutions to make

a positive impact on individuals' lives

Case workers are committed to serving their clients, but growing caseloads, limited and inaccurate information and highly manual processes make that difficult.

Logistical and systematic challenges result in low staff satisfaction and high turnover rates:

• Growing caseloads supported by a shrinkingworkforce

• Outdated, paper-based informationmanagement systems

• Pressure to show measurable improvements forall clients

• Difficulty collaborating with other professionalsacross the ecosystem

• Extensive data that is difficult to analyze foraccuracy

Case workers need to securely access relevant and actionable information anywhere, anytime, in order to quickly provide the services their clients need.

Logistical and systematic challenges result in low staff satisfaction and high turnover rates:

• Growing caseloads supported by a shrinking workforce

• Outdated, paper-based information management systems

• Pressure to show measurable improvements for all clients

• Difficulty collaborating with other professionals across the ecosystem

• Extensive data that is difficult to analyze for accuracy

They can reveal opportunities to improve upon how we assist those in need.

They can reveal opportunities to improve upon how we assist those in need.

Fortunately, in today’s data-driven world, mobile capabilities allow the case worker to assess information, experts and recommendations in real time, removing barriers to providing services to those in need.

IBM’s mobile solutions provide case workers with this access, resulting in significant productivity improvements.

IBM’s cognitive and mobile solutions improve service delivery and outcomes:

• Increase productivity and reduce administrativeburden

• Streamline case management throughenhanced automation and integration

• Enable remote access to critical informationabout the child and the household

• Provide real-time evidence basedrecommendations at point of service

• Improve access to experts and research in thefield means improved outcomes for clients

IBM’s mobile solutions provide case workers with this access, resulting in significant productivity improvements.

Get the insights you need at your fingertips

with cognitive and mobile technologies

Every minute counts. Enable your case

workers to make the most of them:

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