Encyclopedia of E-commerce, E-government and Mobile Commerce

Encyclopedia ofE-Commerce,E-Government, andMobile CommerceMehdi Khosrow-PourMehdi Khosrow-PourMehdi Khosrow-PourMehdi Khosrow-PourMehdi Khosrow-PourInformation Resources Management Association, USA

Hershey London Melbourne SingaporeIDEA GROUP REFERENCE

Acquisitions Editor: Michelle PotterDevelopment Editor: Kristin RothSenior Managing Editor: Amanda AppicelloManaging Editor: Jennifer NeidigCopy Editors: Maria Boyer, Julie LeBlanc, Shanelle Ramelb, Becky Shore, and Larissa VinciTypesetters: Diane HuskinsonSupport Staff: Sharon Berger, Amanda Kirlin, and Sara ReedCover Design: Lisa TosheffPrinted at: Yurchak Printing Inc.

Published in the United States of America byIdea Group Reference (an imprint of Idea Group Inc.)701 E. Chocolate Avenue, Suite 200Hershey PA 17033Tel: 717-533-8845Fax: 717-533-8661E-mail: [email protected] site: http://www.idea-group-ref.com

and in the United Kingdom byIdea Group Reference (an imprint of Idea Group Inc.)3 Henrietta StreetCovent GardenLondon WC2E 8LUTel: 44 20 7240 0856Fax: 44 20 7379 0609Web site: http://www.eurospanonline.com

Copyright 2006 by Idea Group Inc. All rights reserved. No part of this publication may be reproduced, stored or distributed inany form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.

Product or company names used in this set are for identification purposes only. Inclusion of the names of the products orcompanies does not indicate a claim of ownership by IGI of the trademark or registered trademark.

Library of Congress Cataloging-in-Publication Data

Encyclopedia of e-commerce, e-government, and mobile commerce / Mehdi Khosrow-Pour, editor. p. cm. Summary: "This encyclopedia covers the 3-technologies field highlight current concepts, trends, challenges and applications"--Provided by publisher. Includes bibliographical references and index. ISBN 1-59140-799-0 (hardcover) -- ISBN 1-59140-800-8 (ebook) 1. Electronic commerce--Encyclopedias. 2. Internet in public administration--Encyclopedias. 3. Mobile commerce--Encyclopedias.I. Khosrowpour, Mehdi, 1951- HF5548.32.E52 2006 381'.14203--dc22

British Cataloguing in Publication DataA Cataloguing in Publication record for this book is available from the British Library.

All work contributed to this encyclopedia set is new, previously-unpublished material. The views expressed in this encyclopedia setare those of the authors, but not necessarily of the publisher.

"&

Annie Becker, Florida Institute of Technology, USA

George Ditsa, United Arab Emirates University, UAE

Yair Levy, Nova Southeastern University, USA

Mahesh S. Raisinghani, Texas Womans University, USA

Edward J. Szewczak, Canisius College, USA

Abdelkafi, Nizar / Hamburg University of Technology (TUHH), Germany ............................................................. 811Abels, Sven / University of Oldenburg, Germany ....................................................................................................... 95Abramowicz, Witold / The Pozna University of Economics, Poland ...................................................................... 799Acton, Thomas / National University of Ireland, Galway, Ireland ............................................................................ 50Ajiferuke, Isola / University of Western Ontario, Canada ....................................................................................... 291Alexander, Paul / Edith Cowan University, Australia ............................................................................................ 1082Algermissen, Lars / University of Mnster, Germany .............................................................................................. 926Almazn, Rodrigo Sandoval / Instituto Tecnolgico de Estudios Superiores de Monterrey (ITESM), Mexico ..... 367Anke, Juergen / Dresden University of Technology, Germany ................................................................................ 919Aroyo, Lora / Technische Universiteit Eindhoven, The Netherlands ....................................................................... 424Ash, Colin G. / Edith Cowan University, Australia ........................................................................................... 240, 729Averweg, Udo Richard / eThekwini Municipality and University of Kwazul-Natal, South Africa .......................... 836Bahn, David L. / Metropolitan State University of Minnesota, USA ........................................................................ 103Bana kiewicz, Krzysztof / The Pozna University of Economics, Poland .............................................................. 799Barima, O. K. B. / University of Hong Kong, Hong Kong ...............................................................................347, 1169Barko, Christopher D. / Laboratory Corporation of America, USA ........................................................................ 703Baum, Scott / Griffith University, Australia .........................................................................................................37, 353Becker, Jrg / University of Mnster, Germany ....................................................................................................... 926Berge, Zane / UMBC, USA ...................................................................................................................................... 1053Blecker, Thorsten / Hamburg University of Technology (TUHH), Germany ........................................... 678, 811, 941Boateng, Beatrice A. / Ohio University, USA ..................................................................................................... 884, 890Boateng, Kwasi / Ohio University, USA ............................................................................................................. 884, 890Bode, Shirley / Edith Cowan University, Australia .................................................................................................. 340Boonstra, Albert / University of Groningen, The Netherlands ................................................................................ 580Bozanis, Panayiotis / University of Thessaly, Greece ............................................................................................... 594Brace, Todd / Provident Bank, USA ........................................................................................................................ 1053Braga, Antnio Pdua / Federal University of Minas Gerais, Brazil ....................................................................... 520Bridges, Eileen / Kent State University, USA ............................................................................................................. 83Brindley, Clare / University of Central Lancashire, UK .......................................................................................... 525Brown, Christopher / American University, USA ..................................................................................................... 403Burgess, Stephen / Victoria University, Australia .......................................................................................... 631, 1016Burn, Janice M. / Edith Cowan University, Australia ..................................................................... 240, 340, 729, 1082Cannoy, Sherrie D. / The University of North Carolina at Greensboro, USA ................................................ 600, 1139Cardoso, Jorge / University of Madeira, Portugal ................................................................................................... 979Carvalho, Jos Dinis A. / Universidade do Minho, Portugal ................................................................................. 1175Castro, Cristiano Leite / University of Belo Horizonte, Brazil ................................................................................ 520Cazier, Joseph A. / Appalachian State University, USA .......................................................................................... 902Chan, Susy S. / DePaul University, USA ................................................................................................................. 1230Chan, W. K. / The Hong Kong Marine Police Force, Hong Kong ........................................................................... 684Chatwin, Chris / University of Sussex, UK ................................................................................................................ 998Chen, Andrew / Arizona State University, USA ................................................................................................. 157, 223

Chen, Anne Yun-An / University of Southern California, Los Angeles, USA .......................................................... 118Chen, Charlie / Appalachian State University, USA ....................................................................................... 284, 1075Chen, Leida / Creighton University, USA ................................................................................................................. 379Chen, Qiyang / Montclair State University, USA ..................................................................................................... 314Chen, Yiche Grace / Yuan Ze University, Taiwan ................................................................................................... 1058Chen, Yining / Western Kentucky University, USA .................................................................................................. 359Chen, Yu-Che / Iowa State University, USA ............................................................................................................. 203Chen, Zhen / University of Reading, UK ................................................................................................................... 933Cheng, Jie / Wayne State University, USA ......................................................................................................... 210, 385Cheng, Qiang / Wayne State University, USA .................................................................................................... 210, 385Chiam, Michael K.M. / Ngee Ann Polytechnic, Singapore ...................................................................................... 334Chochliouros, Ioannis P. / Hellenic Telecommunications Organization S.A. (OTE), Greece ................................ 508Chu, K. C. / IVE (Tsing Yi), Hong Kong .................................................................................................................. 1120Chuang, Ta-Tao / Gonzaga University, USA ............................................................................................................. 112Clegg, Ben / Aston University, UK ............................................................................................................................ 264Close, Angeline Grace / University of Georgia, USA, North Georgia College and State University, USA, and University of Nevada, Las Vegas, USA ........................................................................................................168, 1158Costagliola, Gennaro / Universit degli Studi di Salerno, Italy ................................................................... 1146, 1205Craig, Ron / Wilfrid Laurier University, Canada ............................................................................................191, 1133Cremonini, Marco / Universit di Milano, Italy ....................................................................................................... 973Cripps, Helen / Edith Cowan University, Australia ................................................................................................. 340DallOlmo-Riley, Francesca / University of Kingston upon Thames, UK ................................................................ 296Damiani, Ernesto / Universit di Milano, Italy ........................................................................................................ 973Dasgupta, Prithviraj / University of Nebraska, Omaha, USA ................................................................................... 247DAubeterre, Fergle / The University of North Carolina at Greensboro, USA ..................................................... 1236Dave, Dinesh S. / Appalachian State University, USA ............................................................................................. 902de Brock, Bert / University of Groningen, The Netherlands ................................................................................... 580De Capitani di Vimercati, Sabrina / Universit di Milano, Italy ............................................................................. 973de Freitas, Ricardo Lus / Pontifical Catholic University of Campinas, Brazil .................................................... 1211De Lucia, Andrea / University of Salerno, Italy ........................................................................................................ 217de Medeiros Jr., Alberto / University of So Paulo, Brazil ...................................................................................... 502de Paula Pessa, Marcelo Schneck / University of So Paulo, Brazil ..................................................................... 502Deek, Fadi P. / New Jersey Institute of Technology, USA ....................................................................................... 1070Di Martino, Sergio / Universit degli Studi di Salerno, Italy ....................................................................... 1146, 1205Dicheva, Darina / Winston-Salem State University, USA .......................................................................................... 424Ding, Yi / Georgia State University, USA ................................................................................................................. 514Dittmann, Jana / Otto-von-Guericke University of Magdeburg, Germany ............................................................ 1101Dologite, Dorothy G. / Baruch College, USA .............................................................................................................. 26Ducoffe, Robert H. / Baruch College, The City University of New York (CUNY), USA ........................................... 842Efendioglu, Alev M. / University of San Francisco, USA .......................................................................................... 327Egea, Jos Manuel Ortega / University of Almera, Spain ....................................................................................... 530Fan, Ya-Han / Yuan Ze University, Taiwan ............................................................................................................. 1058Fang, Kwoting / National Yunlin University Science of Technology, Taiwan ........................................................ 895Ferrucci, Filomena / Universit degli Studi di Salerno, Italy ...................................................................... 1146, 1205Feuerlicht, George / University of Technology, Sydney, Australia .......................................................................... 431Finney, R. Zachary / University of South Alabama, USA ................................................................................168, 1158Fisteus, Jess Arias / Carlos III University of Madrid, Spain ................................................................................... 78Flavin, Carlos / University of Zaragoza, Spain ..................................................................................................... 1163Foley, Pat / University of Melbourne, Australia ........................................................................................................ 660Forgionne, Guisseppi / University of Maryland, Baltimore County, USA ................................................................. 64Fortino, Giancarlo / DEIS, University of Calabria, Italy .......................................................................................... 319Francese, Rita / University of Salerno, Italy ............................................................................................................. 217Galloway, Chris / Monash University, Australia ...................................................................................................... 805Gao, Yuan / Ramapo College of New Jersey, USA .................................................................................................... 842

Garro, Alfredo / DEIS, University of Calabria, Italy ................................................................................................ 319Gartenfeld, Marc E. / St. Johns University, USA ........................................................................................................ 26Gefen, David / Drexel University, USA ..................................................................................................................... 1089Gibson, Rick / American University, USA ................................................................................................................. 403Gil-Garca, J. Ramn / University at Albany, SUNY & Harvard University, USA ............................................ 367, 636Ginoglou, Dimitrios / University of Macedonia, Greece ........................................................................................ 1185Goldsmith, Ronald E. / Florida State University, USA .........................................................................................83, 408Gravino, Carmine / Universit degli Studi di Salerno, Italy ................................................................................. 1205Guan, Sheng-Uei / National University of Singapore, Singapore ............................. 279, 644, 747, 871, 954, 962, 1198Guinalu, Miguel / University of Zaragoza, Spain .................................................................................................. 1163Guru, Clin / Groupe Sup. de Co. Montpellier, France .......................................................................... 587, 722, 848Hahn, Axel / University of Oldenburg, Germany ........................................................................................................ 95Harris, Albert L. / Appalachian State University, USA ......................................................................................... 1075Hassan, Amir / Lappeenranta University of Technology, Finland .......................................................................... 878Hawk, Stephen / University of Wisconsin, Parkside, USA ........................................................................................ 648He, Shaoyi / California State University, San Marcos, USA .................................................................................... 823Hietanen, Herkko / Lappeenranta University of Technology, Finland ................................................................... 878Hill, Samus / National University of Ireland, Galway, Ireland ............................................................................... 50Hin, Leo Tan Wee / Singapore National Academy of Science, Singapore ............................................................ 1191Hofacker, Charles F. / Florida State University, USA ............................................................................................... 83Hong, Ju / Hong Kong Polytechnic University, Hong Kong ................................................................................... 933Houben, Geert-Jan / Vrije Universiteit Brussel, Belgium ......................................................................................... 424Hsu, HY Sonya / Southern Illinois University, USA.................................................................................................. 914Hu, Wen-Chen / University of North Dakota, USA .................................................................................................. 792Huang, Thomas S. / University of Illinois at Urbana-Champaign, USA .................................................................. 210Huang, Wayne / Ohio University, USA ...................................................................................................................... 359Hughes, Martin / National University of Ireland, Galway, Ireland ........................................................................... 50Hwang, Ha Sung / Temple University, USA ............................................................................................................... 698Illia, Abdou / Eastern Illinois University, USA ........................................................................................................ 1022Ingham, John / University of Sherbrooke, Canada .................................................................................................. 141Iyer, Lakshmi / The University of North Carolina at Greensboro, USA ............................................................... 1139Jain, Radhika / Georgia State University, USA ................................................................................................. 197, 672Janssen, Marijn / Delft University of Technology, The Netherlands ....................................................................... 457Jeanson, Benoit / University of Sherbrooke, Canada .............................................................................................. 141Joia, Luiz Antonio / Brazilian School of Public and Business Administration of Getulio Vargas Foundation and Rio de Janeiro State University, Brazil ........................................................................................................... 72Kaabi, Rim Samia / CRI, France ................................................................................................................................ 183Kang, Kyung Woo / University of Rhode Island, USA .............................................................................................. 691Karnouskos, Stamatis / Fraunhofer Institute FOKUS, Germany ........................................................................... 1114Kasi, Vijay / Georgia State University, USA ...................................................................................................... 151, 672Kellen, Vince / DePaul University, USA ................................................................................................................. 1230Kloos, Carlos Delgado / Carlos III University of Madrid, Spain ................................................................................ 78Knepper, Richard / Indiana University, USA ............................................................................................................ 203Koch, Hope / Baylor University, USA ........................................................................................................................ 413Kock, Ned / Texas A&M International University, USA ......................................................................................... 1109Kollias, Stefanos / National Technical University of Athens, Greece ...................................................................... 445Kong, Stephen C.W. / Loughborough University, UK .............................................................................................. 933Korba, Larry / National Research Council Canada, Canada ................................................................................. 985Kotsopoulos, Stavros / University of Patras, Greece ............................................................................................... 1254Koufaris, Marios / Baruch College, The City University of New York (CUNY), USA ............................................. 842Kulviwat, Songpol / Hofstra University, USA ............................................................................................................. 914Kurihara, Yutaka / Aichi University, Japan ........................................................................................................... 1041Kyobe, Michael / University of the Free State, South Africa .................................................................................... 437Lam, Queendy / Meinhardt (Hong Kong) Limited, Hong Kong ............................................................................ 1120

Lang, Michael / National University of Ireland, Galway, Ireland ........................................................................... 565Laurindo, Fernando Jos Barbin / University of So Paulo, Brazil ......................................................................... 502Lawson-Body, Assion / University of North Dakota, USA ............................................................................. 1022, 1152Lee, Cheon-Pyo / Mississippi State University, USA ................................................................................................ 754Lee, Chung-Shing / Pacific Lutheran University, USA and Yuan Ze University, Taiwan .................................... 1058Lee, Chung-wei / Auburn University, USA ................................................................................................................ 792Lei, Pouwan / University of Bradford, UK .......................................................................................................... 736, 998Leow, Winnie C. H. / Singapore Polytechnic, Singapore ........................................................................... 20, 740, 908Lepouras, George / University of Peloponnese, Greece .............................................................................. 1, 865, 1064Li, Heng / Hong Kong Polytechnic University, Hong Kong .................................................................................... 933Lightfoot, William S. / University of Monaco, Monaco ........................................................................................... 228Littman, Marlyn Kemper / Nova Southeastern University, USA .............................................................................. 234Liu, Jiang-Lung / National Defense University, Taiwan ......................................................................................... 480Loebbecke, Claudia / University of Cologne, Germany ............................................................................................ 948Lou, Der-Chyuan / National Defense University, Taiwan ........................................................................................ 480Louvros, Spiros / University of Patras, Greece ....................................................................................................... 1254Luna-Reyes, Luis Felipe / Universidad de las Amricas-Puebla, Mexico ............................................................... 636Madlberger, Maria / Vienna University of Economics and Business Administration, Austria ............................... 817Markellou, Penelope / University of Patras, Greece ................................................................................................. 106Mathiyalakan, Sathasivam / University of Massachusetts Boston, USA ......................................................................7McLeod, Dennis / University of Southern California, Los Angeles, USA .......................................................... 118, 858Medlin, B. Dawn / Appalachian State University, USA ............................................................................................ 902Melliar-Smith, P. Michael / University of California, Santa Barbara, USA .......................................... 247, 552, 1222Menndez, Manuel Recio / University of Almera, Spain ......................................................................................... 530Mezgr, Istvn / Hungarian Academy of Sciences, Hungary ................................................................................. 1094Miller, Glenn / University of North Dakota, USA ................................................................................................... 1152Mitrakas, Andreas / European Network and Information Security Agency (ENISA), Greece ............................... 620Mittal, Nitin / Nokia Pte Ltd, Singapore ................................................................................................................... 779Mockler, Robert J. / St. Johns University, USA ......................................................................................................... 26Moore, Melissa / Mississippi State University, USA ................................................................................................. 608Moore, Robert S. / Mississippi State University, USA .............................................................................................. 608Moreira, Nuno A. / Universidade de Trs-os-Montes e Alto Douro, Portugal ...................................................... 1175Moser, Louise E. / University of California, Santa Barbara, USA .......................................................... 247, 552, 1222Mylonakis, John / Hellenic Open University, Greece ............................................................................................. 1185Nakatani, Kazuo / Florida Gulf Coast University, USA............................................................................................ 112Nemati, Hamid R. / The University of North Carolina at Greensboro, USA ............................................................ 703Ng, Fung Fai / The University of Hong Kong, Hong Kong ....................................................................................... 391Nichols, Jason / Arizona State University, USA ....................................................................................................... 157Niehaves, Bjrn / University of Mnster, Germany .................................................................................................. 926OBuyonge, Abrams A. / Creighton University, USA ............................................................................................... 379Oermann, Andrea / Otto-von-Guericke University of Magdeburg, Germany ........................................................ 1101Olatokun, Wole Michael / Africa Regional Centre for Information Sciences (ARCIS), Nigeria .......................89, 291OLooney, John / University of Georgia, USA ........................................................................................................ 1009Ong, Chee Chye / Nanyang Technological University, Singapore ......................................................................... 908Owen, Robert S. / Texas A&M University Texarkana, USA ........................................................................ 853, 1243Paraskevi, Tzouveli / National Technical University of Athens, Greece ................................................................. 445Paravastu, Narasimha / Drexel University, USA ..................................................................................................... 1089Park, Sangin / Seoul National University, Republic of Korea ................................................................................ 259Petrova, Krassie / Auckland University of Technology, New Zealand .................................................................... 766Pierre, Samuel / cole Polytechnique de Montral, Canada .......................................................................... 786, 968Pires, Lus Carlos M. / Instituto Politcnico de Bragana, Portugal .................................................................. 1175Polyzos, George C. / Athens University of Economics and Business, Greece .......................................................... 716Porter, Thomas W. / University of North Carolina Wilmington, USA ..................................................................... 163Protogeros, Nicolaos / University of Macedonia, Greece .............................................................................. 1003, 1185

Pylarinos, Gerasimos / University of Patras, Greece ............................................................................................. 1254Quah, Jon T. S. / Nanyang Technological University, Singapore ........................................................13, 20, 740, 908Raisinghani, Mahesh S. / Texas Womans University, USA...................................................................................... 418Ramesh, Balasubramaniam / Georgia State University, USA .................................................................................. 197Ratnasingam, Pauline / Central Missouri State University, USA ............................................................................ 495Reisman, Sorel / MERLOT.ORG, USA & California State University, Fullerton, USA .......................................... 472Rennard, Jean-Philippe / Grenoble Graduate School of Business, France ............................................................. 653Ricarte, Ivan Luiz Marques / DCA/FEECUNICAMP, Brazil .............................................................................. 1211Rigou, Maria / University of Patras, Greece ............................................................................................................. 106Roberts, Mary Lou / University of Massachusetts Boston, USA ................................................................................. 57Rolland, Colette / CRI, France ................................................................................................................................... 183Rosen, Deborah E. / University of Rhode Island, USA .............................................................................................. 691Rosenbaum, Ren / University of Rostock, Germany ................................................................................................ 545Rosson, Philip / Dalhousie University, Canada ....................................................................................................... 666Rowe, Michelle / Edith Cowan University, Australia ............................................................................................... 340Rowe, Neil C. / U.S. Naval Postgraduate School, USA ............................................................................................ 177Russo, Wilma / DEIS, University of Calabria, Italy ................................................................................................. 319Saddler Jr., Thomas M. / Veterans Service Office, USA.......................................................................................... 1152Saha, Pallab / National University of Singapore, Singapore ..........................................................................272, 1046Sahoo, Tapas R. / University of Dallas, USA ............................................................................................................. 418Salam, A. F. / The University of North Carolina at Greensboro, USA ............................................................600, 1236Salo, Jari / University of Oulu, Finland .................................................................................................................. 1035Samarati, Pierangela / Universit di Milano, Italy .................................................................................................. 973Samson, Danny / University of Melbourne, Australia .........................................................................................31, 660Samuel, Delyth / University of Melbourne, Australia ................................................................................................. 31Scanniello, Guiseppe / University of Salerno, Italy .................................................................................................. 217Scarpi, Daniele / University of Bologna, Italy .......................................................................................................... 296Schumann, Heidrun / University of Rostock, Germany ............................................................................................ 545Schwaab, Eric / Visual Narrative, USA ....................................................................................................................... 57Scott, Murray / National University of Ireland, Galway, Ireland .............................................................................. 50Seet, Vincent L. H. / Nanyang Technological University, Singapore ....................................................................... 13Sethi, Neerja / Nanyang Technological University, Singapore .........................................................................43, 172Sethi, Vijay / Nanyang Technological University, Singapore ...........................................................................43, 172Shah, Mahmood H. / Cranfield University, UK .......................................................................................................... 253Sharma, Sushil K. / Ball State University, USA ........................................................................................ 302, 373, 626Shih, Ya-Yueh / MingHsin University of Science & Technology, Taiwan ............................................................... 895Shin, Seung Kyoon / University of Rhode Island, USA ............................................................................................. 691Singh, Anesh Maniraj / University of KwaZulu-Natal, South Africa ............................................................... 488, 772Singh, Mohini / RMIT University, Australia ........................................................................................................... 1016Sirmakessis, Spiros / University of Patras, Greece ................................................................................................. 106Soh, Y. K. / Nanyang Technological University, Singapore .................................................................................... 740Sotiropoulou, Anya / University of Peloponnese, Greece ....................................................................................... 1064Spiliopoulou-Chochliourou, Anastasia S. / Hellenic Telecommunications Organization S.A. (OTE), Greece ...... 508Standing, Craig / Edith Cowan University, Australia .............................................................................................. 340Statica, Robert / New Jersey Institute of Technology, USA .................................................................................... 1070Stewart, Concetta / Temple University, USA ...................................................................................................... 559, 698Straub, Detmar / Georgia State University, USA ..................................................................................................... 514Subramaniam, R. / Singapore National Academy of Science, Singapore ............................................................. 1191Sundaram, David / University of Auckland, New Zealand ........................................................................................ 919Suomi, Reima / Turku School of Economics and Business Administration, Finland ............................................. 537Szewczak, Edward J. / Canisius College, USA ......................................................................................................... 615Tahinakis, Panayiotis / University of Macedonia, Greece ..................................................................................... 1185Thtinen, Jaana / University of Oulu, Finland ....................................................................................................... 1035Tan, Boon / Sunderland Business School, UK .......................................................................................................... 264

Tatnall, Arthur / Victoria University, Australia .....................................................................................631, 1016, 1217Tewoldeberhan, Tamrat / Delft University of Technology, The Netherlands ........................................................... 457Theotokis, Dimitrios / University of Peloponnese, Greece .................................................................................... 1064Tian, Yan / University of Missouri - St. Louis, USA .................................................................................................. 559Tobar, Carlos Miguel / Pontifical Catholic University of Campinas, Brazil ......................................................... 1211Toland, Janet / Victoria University of Wellington, New Zealand ............................................................................. 308Tominski, Christian / University of Rostock, Germany ........................................................................................... 545Tse, Philip Kwok Chung / The University of Hong Kong, Hong Kong SAR, China ................................................ 829Tso, Hao-Kuan / National Defense University, Taiwan ............................................................................................ 480Tyan, Jonah C. / Taiwan Semiconductor Manufacturing Company, Taiwan ........................................................ 1126Van Dyke, Thomas P. / The University of North Carolina at Greensboro, USA ..................................................... 703Vassilakis, Costas / University of Peloponnese, Greece ............................................................................. 1, 865, 1064Verbraeck, Alexander / Delft University of Technology, The Netherlands ............................................................. 457Ververidis, Christopher / Athens University of Economics and Business, Greece .................................................. 716Vilmos, Andrs / SafePay Systems, Ltd., Hungary .................................................................................................. 1114Vorisek, Jiri / University of Economics, Prague, Czech Republic .......................................................................... 431Walker, Beth / Edith Cowan University, Australia ................................................................................................. 340Wan, Kwan-Ming / International Business Machine, UK ........................................................................................ 998Wan, Yun / University of Houston, Victoria, USA .................................................................................................... 129Wang, Fen / University of Maryland, Baltimore County, USA ...........................................................................64, 451Wang, Jijie / Georgia State University, USA ........................................................................................................... 514Wang, John / Montclair State University, USA ........................................................................................................ 314Wang, K. L. / Xian Jiaotong University, China ...................................................................................................... 359Wang, Ming / California State University, USA ....................................................................................................... 124Wang, Wenye / North Carolina State University, USA............................................................................................ 709Wang, Yingge / Wayne State University, USA ................................................................................................... 210, 385Warkentin, Merrill / Mississippi State University, USA .................................................................................. 608, 754Weippl, Edgar R. / Vienna University of Technology, Austria ................................................................................. 135Whiteley, David / Manchester Metropolitan University, UK ................................................................................... 397Wieloch, Karol / The Pozna University of Economics, Poland .............................................................................. 799Wiggins, Anne / The London School of Economics and Political Science, UK ..................................................... 464Wilkes, Siobhan / Woburn Sands, UK ...................................................................................................................... 253Wojtkowski, Wita / Boise State University, USA ................................................................................................... 1248Wong, T. T. / The Hong Kong Polytechnic University, Hong Kong ................................................................. 573, 684Xenos, Michalis / Hellenic Open University, Greece ............................................................................................. 1029Xing, Ruben / Montclair State University, USA ....................................................................................................... 314Xu, Jianliang / Hong Kong Baptist University, Hong Kong .................................................................................... 760Xu, Mark X. / University of Portsmouth, UK ............................................................................................................ 253Xu, Qian / Hong Kong Polytechnic University, Hong Kong ................................................................................... 933Yang, Hung-Jen / National Kaohsiung Normal University, Taiwan ....................................................................... 792Yang, Samuel C. / California State University, Fullerton, USA .............................................................................. 284Yao, James / Montclair State University, USA ......................................................................................................... 314Yee, George / National Research Council Canada, Canada .................................................................................. 985Yeh, Jyh-haw / Boise State University, USA.............................................................................................................. 792Yeo, Alvin Y.C. / University of Western Australia, Australia .................................................................................... 334Yigitcanlar, Tan / Griffith University, Australia ..................................................................................................37, 353Yong, K. L. / Nanyang Technological University, Singapore .................................................................................... 20Youn, Seongwook / University of Southern California, Los Angeles, USA .............................................................. 858Young, Brett / Georgia State University, USA .......................................................................................................... 151Young, Rupert / University of Sussex, UK ................................................................................................................. 998Yow, Kin Choong / Nanyang Technological University, Singapore ........................................................................ 779ebrowski, Pawe / The Pozna University of Economics, Poland .......................................................................... 799Zhao, Fang / Royal Melbourne Institute of Technology University, Australia ........................................................ 993Zhao, Wenbing / Cleveland State University, USA .................................................................................................. 552

Zheng, Weijun / University of Wisconsin, Parkside, USA ........................................................................................ 648Zhou, Duanning / Eastern Washington University, USA .......................................................................................... 112Zinkhan, George M. / University of Georgia, USA ................................................................................................... 168

VOLUME I

Adaptive Virtual Reality Shopping Malls / George Lepouras and Costas Vassilakis ..................................................1

Application Service Providers / Sathasivam Mathiyalakan .........................................................................................7

Auto-Personalization WAP Portal / Jon T. S. Quah and Vincent L. H. Seet ............................................................... 13

Auto-Personalization Web Pages / Jon T. S. Quah, Winnie C. H. Leow, and K. L. Yong ........................................... 20

B2B E-Business / Robert J. Mockler, Dorothy G. Dologite, and Marc E. Gartenfeld ............................................... 26

B2C Success at Wishlist.com / Delyth Samuel and Danny Samson ........................................................................... 31

Benchmarking Local E-Government / Tan Yigitcanlar and Scott Baum ..................................................................... 37

BigTrumpet.com / Neerja Sethi and Vijay Sethi .......................................................................................................... 43

Biometric Identities and E-Government Services / Murray Scott, Samus Hill, Thomas Acton, andMartin Hughes ...................................................................................................................................................... 50

Branding on the Internet / Mary Lou Roberts and Eric Schwaab .............................................................................. 57

BSC-Based Framework for E-Business Strategy / Fen Wang and Guisseppi Forgionne ........................................... 64

Building Government-to-Government Enterprises / Luiz Antonio Joia ....................................................................... 72

Business Process Analysis / Jess Arias Fisteus and Carlos Delgado Kloos .......................................................... 78

Businesses and Consumers as Online Customers / Eileen Bridges, Ronald E. Goldsmith, andCharles F. Hofacker .............................................................................................................................................. 83

Challenges and Policy Imperatives for E-Government in Africa / Wole Michael Olatokun ........................................ 89

Classification Systems / Sven Abels and Axel Hahn ................................................................................................... 95

Clicks and Mortar / David L. Bahn ............................................................................................................................. 103

Table of Contents by Volume

Closer Look to the Online Consumer Behavior, A / Penelope Markellou, Maria Rigou, andSpiros Sirmakessis .............................................................................................................................................. 106

Collaborative Commerce / Ta-Tao Chuang, Kazuo Nakatani, and Duanning Zhou ............................................... 112

Collaborative Filtering for Information Recommendation Systems / Anne Yun-An Chen and Dennis McLeod ........ 118

Comparative Shopping on Agent Web Sites / Ming Wang ....................................................................................... 124

Comparison-Shopping Agents and Online Small Business / Yun Wan ..................................................................... 129

Computer Security in E-Learning / Edgar R. Weippl .................................................................................................. 135

Consumer Trust in E-Commerce / Benoit Jeanson and John Ingham ....................................................................... 141

Context and Concept of Web Services / Vijay Kasi and Brett Young ....................................................................... 151

Coordination of a Service Oriented Architecture / Jason Nichols and Andrew Chen .............................................. 157

Customer Goals Online / Thomas W. Porter ............................................................................................................... 163

Cyber-Identity Theft / Angeline Grace Close, George M. Zinkhan, and R. Zachary Finney .................................. 168

Data Warehousing and Data Mining Lessons for EC Companies / Neerja Sethi and Vijay Sethi ........................... 172

Deception in Electronic Goods and Services / Neil C. Rowe ..................................................................................... 177

Designing Service-Based Cooperative Systems / Colette Rolland and Rim Samia Kaabi ...................................... 183

Developing a Viable Product for an Emerging Market / Ron Craig ........................................................................... 191

Development and Deployment of Web Services / Radhika Jain and Balasubramaniam Ramesh .......................... 197

Digital Government Development / Richard Knepper and Yu-Che Chen ................................................................. 203

Digital Rights Management for E-Content and E-Technologies / Yingge Wang, Qiang Cheng, Jie Cheng, andThomas S. Huang ................................................................................................................................................ 210

Distributed Workflow Management Based on UML and Web Services / Andrea De Lucia, Rita Francese, andGuiseppe Scanniello ........................................................................................................................................... 217

Dot Net and J2EE for Web Services / Andrew Chen .................................................................................................. 223

Dot-Com Conversion at Egghead / William S. Lightfoot ........................................................................................... 228

DWDM Technology and E-Government Initiatives / Marlyn Kemper Littman ........................................................ 234

Dynamic Planning Models for E-Business Strategy / Janice M. Burn and Colin G. Ash ......................................... 240

Dynamic Pricing for E-Commerce / Prithviraj Dasgupta, Louise E. Moser, and P. Michael Melliar-Smith ............ 247

E-Banking Application and Issues in Abbey National Plc / Mark X. Xu, Siobhan Wilkes, andMahmood H. Shah .............................................................................................................................................. 253


eBays Dominance in Internet Auctions / Sangin Park ............................................................................................ 259

E-Business Planning and Analysis Framework / Ben Clegg and Boon Tan ............................................................. 264

E-Business Process Management and IT Governance / Pallab Saha ....................................................................... 272

E-Commerce Agents and Payment Systems / Sheng-Uei Guan ................................................................................ 279

E-Commerce and Mobile Commerce Applications Adoptions / Charlie Chen and Samuel C. Yang ....................... 284

E-Commerce Challenges and Policy Considerations in Nigeria / Wole Michael Olatokun and Isola Ajiferuke ....... 291

E-Commerce Consumer and Product Characteristics / Daniele Scarpi and Francesca DallOlmo-Riley ................ 296

E-Commerce in a Digital Economy / Sushil K. Sharma .............................................................................................. 302

E-Commerce in Developing Countries / Janet Toland ............................................................................................... 308

E-Commerce in Enron / John Wang, Qiyang Chen, James Yao, and Ruben Xing ..................................................... 314

E-Commerce Services Based on Mobile Agents / Giancarlo Fortino, Alfredo Garro, and Wilma Russo ............... 319

E-Commerce Use by Chinese Consumers / Alev M. Efendioglu ................................................................................ 327

E-Customer Loyalty / Alvin Y.C. Yeo and Michael K.M. Chiam ............................................................................... 334

Effective Collaborative Commerce Adoption / Michelle Rowe, Helen Cripps, Janice M. Burn, Craig Standing,Beth Walker, and Shirley Bode .......................................................................................................................... 340

E-Government and the Construction Industry / O. K. B. Barima .............................................................................. 347

E-Government and the Digital Divide / Tan Yigitcanlar and Scott Baum ................................................................. 353

E-Government Development and Implementation / Wayne Huang, Yining Chen, and K. L. Wang .......................... 359

E-Government Portals in Mexico / Rodrigo Sandoval Almazn and J. Ramn Gil-Garca ...................................... 367

E-Government Services Framework / Sushil K. Sharma ............................................................................................ 373

E-Health Dot-Coms Critical Success Factors / Abrams A. OBuyonge and Leida Chen .......................................... 379

E-Health Security and Privacy / Yingge Wang, Qiang Cheng, and Jie Cheng ......................................................... 385

E-Learning Concepts and Development / Fung Fai Ng ............................................................................................ 391

Electronic Data Interchange / David Whiteley ........................................................................................................... 397

Electronic Voting as the Key to Ballot Reform / Rick Gibson and Christopher Brown ............................................ 403

Electronic Word-of-Mouth / Ronald E. Goldsmith ................................................................................................... 408

E-Marketplace Regression of National Trucking Exchange / Hope Koch ................................................................. 413

Emergent Semantic Web / Mahesh S. Raisinghani and Tapas R. Sahoo ................................................................. 418


Engineering Adaptive Concept-Based Systems for the Web / Geert-Jan Houben, Lora Aroyo, andDarina Dicheva .................................................................................................................................................. 424

Enterprise Application Service Model / George Feuerlicht and Jiri Vorisek .......................................................... 431

Entrepreneur Behaviors on E-Commerce Security / Michael Kyobe ......................................................................... 437

E-Questionnaire for Innovative Adaptive-Learning Scheme / Tzouveli Paraskevi and Stefanos Kollias ............... 445

E-Shoppers Perception of Web-Based Decision Aid / Fen Wang ............................................................................ 451

E-Supply Chain Orchestration / Alexander Verbraeck, Tamrat Tewoldeberhan, and Marijn Janssen ................... 457

EU SMEs and E-Business Innovation / Anne Wiggins .............................................................................................. 464

Evolution of Computer-Based Distance Learning / Sorel Reisman ........................................................................... 472

Evolution of Information-Hiding Technology / Der-Chyuan Lou, Jiang-Lung Liu, and Hao-Kuan Tso ................. 480

Evolution of Marketing to E-Marketing / Anesh Maniraj Singh ............................................................................... 488

Evolution of Trust in Business-to-Business E-Commerce, The / Pauline Ratnasingam .......................................... 495

Evolution Stages in Web Applications / Alberto de Medeiros Jr., Marcelo Schneck de Paula Pessa, andFernando Jos Barbin Laurindo ....................................................................................................................... 502

Exploiting Public Sector Information through Innovative E-Government Policies / Ioannis P. Chochliourosand Anastasia S. Spiliopoulou-Chochliourou .................................................................................................. 508

Failure of Furniture.com / Jijie Wang, Yi Ding, and Detmar Straub .......................................................................... 514

Forecasting the Stock Market with ANNs and Autonomous Agents / Cristiano Leite Castro andAntnio Pdua Braga ......................................................................................................................................... 520

Gambling Over the Internet / Clare Brindley ............................................................................................................. 525

Global Marketing on the Internet / Jos Manuel Ortega Egea and Manuel Recio Menndez ................................. 530

Governing Health Care with IT / Reima Suomi .......................................................................................................... 537

Graphical Content on Mobile Devices / Ren Rosenbaum, Christian Tominski, and Heidrun Schumann .............. 545

High Availability and Data Consistency for Three-Tier Enterprise Applications / Wenbing Zhao,Louise E. Moser, and P. Michael Melliar-Smith ............................................................................................... 552

History of E-Commerce / Yan Tian and Concetta Stewart ........................................................................................ 559

Hypermedia and Associated Concepts / Michael Lang ............................................................................................ 565

ICT Applications in Aviation / T. T. Wong ................................................................................................................. 573

Identifying E-Business Options / Albert Boonstra and Bert de Brock ..................................................................... 580

Implementing CRM Systems in Online Enterprises / Clin Guru ............................................................................ 587


Indexing Mobile Objects / Panayiotis Bozanis ......................................................................................................... 594

Information Assurance in E-Healthcare / Sherrie D. Cannoy and A. F. Salam ........................................................ 600

Information Integration for Relationship Management / Robert S. Moore, Merrill Warkentin, andMelissa Moore .................................................................................................................................................... 608

Information Privacy and E-Technologies / Edward J. Szewczak .............................................................................. 615

Information Security for Legal Safety / Andreas Mitrakas ........................................................................................ 620

Inherent E-Commerce Barriers for SMEs / Sushil K. Sharma .................................................................................... 626

Innovation Translation and E-Commerce in SMEs / Arthur Tatnall and Stephen Burgess ...................................... 631

Integrating Conceptual Approaches to E-Government / J. Ramn Gil-Garca and Luis Felipe Luna-Reyes .......... 636

Intelligent Product Brokering and Preference Tracking Services / Sheng-Uei Guan ................................................ 644

Interaction Standards in E-Business / Stephen Hawk and Weijun Zheng ................................................................. 648

Internet and Access to Scholarly Publications / Jean-Philippe Rennard ................................................................. 653

Internet in a Commodity Mining Company / Pat Foley and Danny Samson ............................................................ 660

Internet Pharmacies / Philip Rosson .......................................................................................................................... 666

Internet Search Engines / Vijay Kasi and Radhika Jain ........................................................................................... 672

Internet Technologies in Factory Automation / Thorsten Blecker ........................................................................... 678

Internet-Based Marine Maintenance Information System / T. T. Wong and W. K. Chan .......................................... 684

VOLUME II

Knowledge Creation in Online Communities / Kyung Woo Kang, Deborah E. Rosen, and Seung Kyoon Shin ...... 691

Lessons from Dot-Com Boom and Bust / Ha Sung Hwang and Concetta Stewart .................................................. 698

Leveraging Customer Data Integration for Effective E-CRM Analytics / Thomas P. Van Dyke, Hamid R. Nemati,and Christopher D. Barko .................................................................................................................................. 703

Location Management and Mobility Modeling in Wireless Systems / Wenye Wang ............................................... 709

Location-Based Services in the Mobile Communications Industry / Christopher Ververidis andGeorge C. Polyzos ............................................................................................................................................... 716

Managing Advergames / Clin Guru ...................................................................................................................... 722

Managing E-Business Change / Colin G. Ash and Janice M. Burn .......................................................................... 729

M-Commerce Opportunities / Pouwan Lei ................................................................................................................ 736


Mobile Agent Assisted E-Learning System / Jon T. S. Quah, Winnie C. H. Leow, and Y. K. Soh ........................... 740

Mobile Agent-Based Auction Services / Sheng-Uei Guan ....................................................................................... 747

Mobile Banking Systems and Technologies / Cheon-Pyo Lee and Merrill Warkentin ........................................... 754

Mobile Caching for Location-Based Services / Jianliang Xu ................................................................................... 760

Mobile Commerce Applications and Adoption / Krassie Petrova ............................................................................ 766

Mobile Commerce in South Africa / Anesh Maniraj Singh ........................................................................................ 772

Mobile Commerce Multimedia Messaging Peer / Kin Choong Yow and Nitin Mittal .............................................. 779

Mobile Electronic Commerce / Samuel Pierre ........................................................................................................... 786

Mobile Handheld Devices for Mobile Commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, andChung-wei Lee .................................................................................................................................................... 792

Mobile Information Filtering / Witold Abramowicz, Krzysztof Bana kiewicz, Karol Wieloch, andPawe ebrowski ................................................................................................................................................. 799

Mobile Public Relations Strategies / Chris Galloway ............................................................................................... 805

Multi-Agent System for Web-Based Customization / Thorsten Blecker and Nizar Abdelkafi ................................ 811

Multi-Channel Retailing in B2C E-Commerce / Maria Madlberger ........................................................................... 817

Multilingual Web Sites in Global Electronic Commerce / Shaoyi He ......................................................................... 823

Multimedia Proxy Servers / Philip Kwok Chung Tse ................................................................................................ 829

Municipal Information Society in South Africa / Udo Richard Averweg .................................................................. 836

Negative Effects of Advertising Techniques in Electronic Commerce / Yuan Gao, Marios Koufaris, andRobert H. Ducoffe ................................................................................................................................................ 842

Negotiating Online Privacy Rights / Clin Guru ..................................................................................................... 848

Online Advertising Fraud / Robert S. Owen .............................................................................................................. 853

Ontology Development Tools for Ontology-Based Knowledge Management / Seongwook Youn andDennis McLeod ................................................................................................................................................... 858

Ontology for E-Government Public Services / Costas Vassilakis and George Lepouras ......................................... 865

Ontology-Based Query Formation and Information Retrieval / Sheng-Uei Guan ..................................................... 871

Open Content Distribution Management in Virtual Organizations / Amir Hassan and Herkko Hietanen ............... 878

Open Source Community Portals for E-Government / Kwasi Boateng and Beatrice A. Boateng ............................. 884

Open Source LMS for Management and E-Business Applications / Beatrice A. Boateng and Kwasi Boateng ..... 890


Overall Satisfaction Prediction / Ya-Yueh Shih and Kwoting Fang .......................................................................... 895

Password Security Issues on an E-Commerce Site / B. Dawn Medlin, Joseph A. Cazier, and Dinesh S. Dave ........ 902

Payment Mechanism of Mobile Agent-Based Restaurant Ordering System / Jon T. S. Quah, Winnie C. H. Leow,and Chee Chye Ong ............................................................................................................................................ 908

Personalization and Customer Satisfaction in Mobile Commerce / HY Sonya Hsu and Songpol Kulviwat .............. 914

Personalization Techniques and Their Application / Juergen Anke and David Sundaram ..................................... 919

Process-Oriented Reorganization Projects in Electronic Government / Jrg Becker, Lars Algermissen, andBjrn Niehaves .................................................................................................................................................... 926

Process Simulation for E-Commerce Systems / Zhen Chen, Heng Li, Stephen C.W. Kong, Ju Hong, andQian Xu ............................................................................................................................................................... 933

Product Configuration Systems / Thorsten Blecker .................................................................................................. 941

RFID in the Retail Supply Chain / Claudia Loebbecke ............................................................................................. 948

Secure Agent Fabrication, Evolution, and Roaming / Sheng-Uei Guan .................................................................... 954

Secure Agent for E-Commerce Applications / Sheng-Uei Guan ............................................................................... 962

Security Issues Concerning Mobile Commerce / Samuel Pierre ............................................................................... 968

Security, Privacy, and Trust in Mobile Systems / Marco Cremonini, Ernesto Damiani,Sabrina De Capitani di Vimercati, and Pierangela Samarati ......................................................................... 973

Semantics for E-Commerce Applications / Jorge Cardoso ........................................................................................ 979

Semi-Automated Seeding of Personal Privacy Policies in E-Services / George Yee and Larry Korba ..................... 985

Sensis Search / Fang Zhao ........................................................................................................................................ 993

Service-Oriented Architecture / Kwan-Ming Wan, Pouwan Lei, Chris Chatwin, and Rupert Young ..................... 998

Service-Oriented Architectures and Virtual Enterprises / Nicolaos Protogeros ..................................................... 1003

Simulation Technologies for Enhancing Citizen Participation / John OLooney ..................................................... 1009

Small Business and Regional Portals in Australia / Arthur Tatnall, Stephen Burgess, and Mohini Singh ............ 1016

SMEs Perceptions of B2B E-Commerce / Assion Lawson-Body and Abdou Illia .................................................. 1022

Software Metrics and Measurements / Michalis Xenos .......................................................................................... 1029

Special Features of Mobile Advertising and Their Utilization / Jari Salo and Jaana Thtinen ............................ 1035

Spreading Use of Digital Cash / Yutaka Kurihara .................................................................................................. 1041

Straight-Through Processing Adoption / Pallab Saha .......................................................................................... 1046


Strategic Planning for Distance Training / Todd Brace and Zane Berge ................................................................ 1053

Structure and Components of E-Commerce Business Model / Chung-Shing Lee, Yiche Grace Chen, andYa-Han Fan ....................................................................................................................................................... 1058

Tailorable E-Government Information Systems / George Lepouras, Anya Sotiropoulou, Dimitrios Theotokis,and Costas Vassilakis ....................................................................................................................................... 1064

Topology for Intelligent Mobile Computing / Robert Statica and Fadi P. Deek ................................................... 1070

Traditional and Internet EDI Adoption Barriers / Albert L. Harris and Charlie Chen ........................................... 1075

Transformation of E-Fulfilment Industry Capabilities / Paul Alexander and Janice M. Burn ................................ 1082

Trust as an Enabler of E-Commerce / Narasimha Paravastu and David Gefen ...................................................... 1089

Trust in E-Government Services / Istvn Mezgr .................................................................................................... 1094

Trust in E-Technologies / Andrea Oermann and Jana Dittmann ........................................................................... 1101

Unexpected Outcomes of Lean E-Collaboration / Ned Kock ................................................................................... 1109

Universal Approach to Mobile Payments / Stamatis Karnouskos and Andrs Vilmos .......................................... 1114

Using an E-Book for Learning / K.C. Chu and Queendy Lam ................................................................................. 1120

Using Collaborative Transportation Management in Global Supply Chain / Jonah C. Tyan ................................. 1126

Using Failure to Develop a Successful Business / Ron Craig ................................................................................ 1133

Using Hospital Web Sites to Enhance Communication / Sherrie D. Cannoy and Lakshmi Iyer ............................ 1139

Vehicular Telematics Systems / Gennaro Costagliola, Sergio Di Martino, and Filomena Ferrucci .................... 1146

Veteran Service Management and E-Government Service Delivery Performance / Assion Lawson-Body,Glenn Miller, and Thomas M. Saddler Jr. ........................................................................................................ 1152

Virtual Agency as a New Force in the Promotions Industry, The / R. Zachary Finney andAngeline Grace Close ....................................................................................................................................... 1158

Virtual Communities and E-Business Management / Carlos Flavin and Miguel Guinalu ................................. 1163

Virtual Concept Use in the Construction Industry / O.K. B. Barima ...................................................................... 1169

Virtual Enterprise Organization / Lus Carlos M. Pires, Jos Dinis A. Carvalho, and Nuno A. Moreira ............... 1175

Virtual Enterprises Accounting Difficulties / Panayiotis Tahinakis, John Mylonakis, Nicolaos Protogeros,and Dimitrios Ginoglou .................................................................................................................................... 1185

Virtual Government in Singapore / Leo Tan Wee Hin and R. Subramaniam ........................................................... 1191

Virtual Marketplace for Agent-Based Electronic Commerce / Sheng-Uei Guan ...................................................... 1198

Web Accessibility / Gennaro Costagliola, Sergio Di Martino, Filomena Ferrucci, and Carmine Gravino ....... 1205


Web Design Dimensions and Adaptation / Carlos Miguel Tobar, Ricardo Lus de Freitas, andIvan Luiz Marques Ricarte ............................................................................................................................... 1211

Web Portal Gateways / Arthur Tatnall .................................................................................................................... 1217

Web Services / Louise E. Moser and P. Michael Melliar-Smith ............................................................................ 1222

Web Services and B2B Collaboration / Susy S. Chan and Vince Kellen ................................................................ 1230

Web Services Security / Fergle DAubeterre and A.F. Salam ............................................................................... 1236

Web Traffic Aggregation / Robert S. Owen ............................................................................................................ 1243

Web-Enabled Portals for E-Business Workplace / Wita Wojtkowski ...................................................................... 1248

Wireless LAN Access Technology / Spiros Louvros, Gerasimos Pylarinos, and Stavros Kotsopoulos .............. 1254

'

E-COLLABORATION TECHNOLOGIES AND APPLICATIONS




Collaborative Commerce / Ta-Tao Chuang, Kazuo Nakatani, and Duanning Zhou ............................................... 112




Developing a Viable Product for an Emerging Market / Ron Craig ........................................................................... 191

Dynamic Pricing for E-Commerce / Prithviraj Dasgupta, Louise E. Moser, and P. Michael Melliar-Smith ............ 247

E-Business Process Management and IT Governance / Pallab Saha ....................................................................... 272

Effective Collaborative Commerce Adoption / Michelle Rowe, Helen Cripps, Janice M. Burn, Craig Standing,Beth Walker, and Shirley Bode .......................................................................................................................... 340

E-Marketplace Regression of National Trucking Exchange / Hope Koch ................................................................. 413

Engineering Adaptive Concept-Based Systems for the Web / Geert-Jan Houben, Lora Aroyo, andDarina Dicheva .................................................................................................................................................. 424

Gambling Over the Internet / Clare Brindley ............................................................................................................. 525

Graphical Content on Mobile Devices / Ren Rosenbaum, Christian Tominski, and Heidrun Schumann .............. 545

Internet and Access to Scholarly Publications / Jean-Philippe Rennard ................................................................. 653

Internet Technologies in Factory Automation / Thorsten Blecker ........................................................................... 678

Table of Contents by Topic

Knowledge Creation in Online Communities / Kyung Woo Kang, Deborah E. Rosen, and Seung Kyoon Shin ...... 691

Mobile Agent Assisted E-Learning System / Jon T. S. Quah, Winnie C. H. Leow, and Y. K. Soh ........................... 740

Multi-Agent System for Web-Based Customization / Thorsten Blecker and Nizar Abdelkafi ................................ 811

Municipal Information Society in South Africa / Udo Richard Averweg .................................................................. 836

Open Content Distribution Management in Virtual Organizations / Amir Hassan and Herkko Hietanen ............... 878

Payment Mechanism of Mobile Agent-Based Restaurant Ordering System / Jon T. S. Quah, Winnie C. H. Leow,and Chee Chye Ong ............................................................................................................................................ 908

Product Configuration Systems / Thorsten Blecker .................................................................................................. 941

Straight-Through Processing Adoption / Pallab Saha .......................................................................................... 1046

Unexpected Outcomes of Lean E-Collaboration / Ned Kock ................................................................................... 1109

Using an E-Book for Learning / K.C. Chu and Queendy Lam ................................................................................. 1120

Using Collaborative Transportation Management in Global Supply Chain / Jonah C. Tyan ................................. 1126

Virtual Agency as a New Force in the Promotions Industry, The / R. Zachary Finney andAngeline Grace Close ....................................................................................................................................... 1158

Virtual Concept Use in the Construction Industry / O. K. B. Barima ...................................................................... 1169

Web Design Dimensions and Adaptation / Carlos Miguel Tobar, Ricardo Lus de Freitas, andIvan Luiz Marques Ricarte ............................................................................................................................... 1211

Web-Enabled Portals for E-Business Workplace / Wita Wojtkowski ...................................................................... 1248

E-COMMERCE TECHNOLOGIES AND APPLICATIONS

Adaptive Virtual Reality Shopping Malls / George Lepouras and Costas Vassilakis ..................................................1

Application Service Providers / Sathasivam Mathiyalakan .........................................................................................7

Auto-Personalization WAP Portal / Jon T. S. Quah and Vincent L. H. Seet ............................................................... 13

Auto-Personalization Web Pages / Jon T. S. Quah, Winnie C. H. Leow, and K. L. Yong ........................................... 20

B2B E-Business / Robert J. Mockler, Dorothy G. Dologite, and Marc E. Gartenfeld ............................................... 26

B2C Success at Wishlist.com / Delyth Samuel and Danny Samson ........................................................................... 31

BSC-Based Framework for E-Business Strategy / Fen Wang and Guisseppi Forgionne ........................................... 64


Table of Contents by Topic

Branding on the Internet / Mary Lou Roberts and Eric Schwaab .............................................................................. 57


Businesses and Consumers as Online Customers / Eileen Bridges, Ronald E. Goldsmith, andCharles F. Hofacker .............................................................................................................................................. 83


Clicks and Mortar / David L. Bahn ............................................................................................................................. 103

Closer Look to the Online Consumer Behavior, A / Penelope Markellou, Maria Rigou, andSpiros Sirmakessis .............................................................................................................................................. 106

Collaborative Commerce / Ta-Tao Chuang, Kazuo Nakatani and Duanning Zhou ................................................ 112



Comparison-Shopping Agents and Online Small Business / Yun Wan ..................................................................... 129

Computer Security in E-Learning / Edgar R. Weippl .................................................................................................. 135

Consumer Trust in E-Commerce / Benoit Jeanson and John Ingham ....................................................................... 141


Coordination of a Service Oriented Architecture / Jason Nichols and Andrew Chen .............................................. 157

Customer Goals Online / Thomas W. Porter .....................................................................

Date post:	18-Dec-2016
Category:	Documents
Upload:	mehdi-khosrow-pour
View:	215 times
Download:	1 times

Encyclopedia of E-commerce, E-government and Mobile Commerce

Documents