End-to-end management of Blackberry Enterprise Server

1 copy2010 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

End-to-end management of Blackberry Enterprise Server

Alex RyalsChief Technology Officer Pepperweed Consulting

Ryan Teichler

HP Sales Manager Carahsoft

Copyright copy 2010 Pepperweed Consulting

Has This Happened to You

ldquoWhy is my email not coming through

I need to hire a Blackberry Czar to fix this thingrdquo


The ProblemIsolated Silos and Event Mgmt

Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2

BES Application Events Server Network

Storage Events

Active

Directory

Issue

Mobile Outage but

why No visibility

to AD issue

There may be a server problem BUT

The BlackBerry management silo can‟t see that

So you have two teams working on the problem

Duplication of effort and more cost in IT Operations

than there should be


The ProblemIsolated Silos and Performance

Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2


Storage Events

Exchange

very slow

Mobile Email

Slow No visibility

to Exchange issue

The result

bull Blackberry service depends on more than just a high

performing Blackberry Enterprise Server

bull Inefficient IT Operations because no single console for

all performance issues

bull Poor BlackBerry service levels to the business


The Customer Challenge Ensuring Dependable bdquoMission Critical‟ Mobility

BlackBerry Enterprise Services (BESs) don‟t exist in isolation

Fixing BlackBerry performance issues can be slow unless you can see whole picture

Costly duplicate fix efforts if BESevents monitored in isolation

ldquoWhole picturerdquo must include recent changes and compliance state

Need BES management tightly integrated into same service deskcontrolled incident process as everything else Network


BES Server ArchitectureComplex Set of Interconnected Systems


We Need a Management and Control System That Provideshellip

bull End-to-end monitoring policy setting and alert

management

bull Correlation across BES system components

bull Deep monitoring amp management of each BES system

component including devices

bull Auto-discovery and update of interrelationships

bull Performance benchmarking

bull ldquoSingle pane of glassrdquo for monitoring amp control

bull Remote alert and incident management for 7x24

coverage

Where can we find this type of end-to-end monitoring

of our Blackberry infrastructure


HP and Research in Motion

Blackberry Enterprise Server 50 HP Operations Manager

With the recent partnership between HP and Research in Motion

HP is now providing a full end-to-end monitoring solution for

Blackberry Enterprise Server and connected devices so you are

aware of potential issues before they occur


Blackberry Monitoring Architecture

Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI

SPI ndash Smart Plug-In

BAC ndash Business Availability Center

BSM ndash Business Service Management


Health

monitoring

bull Log file monitoring and BES

health analysis

bull Amount of available flash memory

per BlackBerry device

bull Last time BES and BlackBerry

device had contact

bull General BES health

bull Event and Service monitoring

Performance

monitoring

bull Messaging server response

times

bull BES database response times

bull Response and delivery times per

BlackBerry user

bull of e-mail messages filtered and

forwarded per BlackBerry device

bull Link Latencies

bull Resource utilization

Metricsbull Graphs for current health amp

trend analysis

bull More than 30 Metrics to

measure health and

Performance from SNMP or BMS

including device metrics

Deploy

bull Allows deployment of BES

related monitoring policies

Service views

bull HP Service Navigator maps of the

Entire BlackBerry Domain

bull Highlight impact of events on

the overall BES service

bull Helps focus on most important

issues

Integration

bull Integrated with HP OMw

bull The data amp alerts are sent to

OM from BlackBerry SPI

bull OM can be integrated with

other HP Software products to

provide a broader solution

bull HP Performance Manager

graphs

Functionality of the BlackBerry SPIWhat does the Blackberry SPI do


BlackBerry SPI Service Discovery

View of discovered

BES Services in HP

Operations Manager

for Windows


BlackBerry SPI Average Delivery Time Exceeded (Policy)

BESPI-001051

bull The time taken to deliver an email

or calendar message to a

BlackBerry device

bull The average delivery time is the

difference between the time when

a transaction is sent to the device

and the time when the device

returns an acknowledgement

bull In this example the user

ldquoDirectorrdquo is not getting good

service


BlackBerry SPI Hung Treads on Messaging Agent (Policy)

BESPI-001151

bull The number of user threads that

are detected to be hung

bull In this example there are 30

hung threads Hung

threads can affect

mailcalendar delivery

performance


BlackBerry SPI ReportsUser Average Deliver Time

The average delivery time is the difference between the time when

a transaction is sent to the device and the time when the device

returns an acknowledge


Blackberry SPIHP Operations Manager Tools

Tool Group Tool

Blackberry Administration Cancel Kill Device

Kill Device

Lookup Device ID

Resend Service Book

Send Message

Performance Data Storing Off

Data Storing On

Report Data Delete

Report Data Setup

SPI Administration Blackberry SPI Off

Blackberry SPI On

Import Java Certificate

License Add

License List

License Check

Blackberry Service Discovery

Configure SPI for BES

Configure SPI for BMS

Update SPI for BES Configuration

Update SPI for BMS Configuration

Delete SPI Configuration


OMi Event Management Foundation

BSM Foundation Dashboard SLM Alerting MyBSM UCMDB

HP BSM Platform

BSM Dashboard

Users

The BES SPIAdvanced Components with HP BSM

OMi Topology Based

Event CorrelationOMi Health

Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc

HP Operations Manager Operations Manager

Console Users

Network

Servers Applications

Storage


Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation

HP Operations Manager i

bull Central console for all infrastructure events

bull Discovered infrastructure components (topology) stored in HP Universal CMDB

bull Topology based event correlation using causal and symptom events

bull Leverage Health Indicators to give you quick visibility to issues

Discovery amp Event

Correlation

HP Operations Manager

bull A client-server application console

bull Auto-discovery of all the BlackBerry Domain services

bull Displays performance graphs of collected metrics

bull Execute tools to manage the BES components

BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi


HP OMi Discovery Topology View of BES System

Discovered configuration items (servers networks

applications storage business services etc) from most HP

solution are stored in one central CMDB


HP OMi Event Management Foundation

Provides the core event management functionality in the BSM platformEvents Filtered

by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic


HP OMi Topology Based Event Correlation

bull Not all problems are caused by the BlackBerry Enterprise Server

bull Topology based event correlation allows you to pinpoint cause and symptom

events and to reduce the number of events in the browser

bull Correlation rules can be easily added and modified using the Administration

UI (Correlation Manager)

bull Topology based correlation rules make use of the existing topology in the

UCMDB which includes not only Blackberry components but other IT

components as well


HP OMi Example of Slow DatabaseTopology Based Event Correlation

Issue

bull CPU is bottlenecked on SQL Server

bull Slow CPU causes slow database queries

bull BES Dispatcher is impacted by slow database queries

Action

bull Assign Event to Database Specialist

bull BES Dispatcher health will return when database issue is resolved

Cause

Symptom


HP OMi Example of Exchange IssueTopology Based Event Correlation

Issue

bull Exchange experiences a performance issue with a mailbox store

bull Mailbox store performance issue causes message delivery slowdown

bull BES Message Agent is impacted by slow Exchange server

Action

bull Assign Event to Exchange Specialist

bull BES Message Agent health will return when Exchange mailbox store issue is

resolved

Cause

Symptom


HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example


The Blackberry SPI and You

Customer Needs Best Practices

bull Easy to create edit deploy

monitoring configurations

bull Monitoring health and

performance of BlackBerry

Domain in distributed

environments

bull Get alerted before a critical

situation happens like hung

threads

bull Status of SRP gateway and the

relay connection

bull Performance data collection of

critical BlackBerry metrics

bull BlackBerry topology discovery

to find the root cause quickly

bull Color coding on service maps

pin-points which services are

down on what machines

bull Monitor BES components

actively to proactive prevent

messages from being delayed

bull Evaluate device message perf

bull Visualization of BlackBerry

Domain

bull Continuous nearly real-time

monitoring of BlackBerry

Enterprise server and devices

bull Preconfigured alarms events

bull Reduced downtime because of

root cause capability

bull Central easy-to use console for

the distributed BlackBerry

Domains

Customer Benefits


The Solution The BlackBerry Enterprise Server Smart Plug-in

1 2

Automatically generate a single topology model of your Blackberry infrastructure

cause

symptoms

All performance data goes to one place

Can view performance of each item on the model

All events go to one place

If using OMi model used to group events and find cause event

3


Monitoring the Complete BES Environment Provideshellip

bull Simplified monitoring control and reporting

bull Higher uptime due to early identification

and fault detection

bull Lowered TCO to support the BlackBerry

ecosystem

bull Single monitoring console for entire

BlackBerry and applications environment

An End-to-End solution to proactively manage the

whole BlackBerry environment


bull Blackberry Enterprise Server 50

ndash httpwwwresourcecenterblackberrycom

ndash httpresourcecenterblackberrycombesaspx

bull HP Operations Manager

ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content

jspzn=btoampcp=1-11-15-28^1745_4000_100__

bull HP Operations Manager i


jspzn=btoampcp=1-11-15-28^37673_4000_100__

bull HP Blackberry Smart Plug-In


jspzn=btoampcp=1-11-15-28^43278_4000_100__

Additional Resources


Q amp A

29 copy2010 Hewlett-Packard Development Company LP

To learn more on this topic and to connect with your peers after

the conference visit the HP Software Solutions Community

wwwhpcomgoswcommunity

30


Has This Happened to You

ldquoWhy is my email not coming through

I need to hire a Blackberry Czar to fix this thingrdquo



Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2


Storage Events

Active

Directory

Issue

Mobile Outage but

why No visibility

to AD issue








Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2


Storage Events

Exchange

very slow

Mobile Email

Slow No visibility

to Exchange issue

The result


















management








coverage












Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2


Storage Events

Active

Directory

Issue

Mobile Outage but

why No visibility

to AD issue








Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2


Storage Events

Exchange

very slow

Mobile Email

Slow No visibility

to Exchange issue

The result


















management








coverage












Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



Management of

Blackberry

Enterprise

Servers

Management of

everything else

(AD Exchange

SQL Server etc)

Console 1 Console 2


Storage Events

Exchange

very slow

Mobile Email

Slow No visibility

to Exchange issue

The result


















management








coverage












Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30













management








coverage












Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30






management








coverage












Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30




management








coverage












Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30










Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations

Manager i

amp BAC)

Topology Based

Event Correlation

(TBEC)

Collected

BES

discovered

topology data

and events HP

Operations

Manager

Event amp Perf

Mgmt

HP Universal

CMDB

Agent

Agent

Agent

Agent

Agent

Agent

Discovered

Topology

Ent Server SPI





Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30


Health

monitoring


health analysis




device had contact



Performance

monitoring


times



BlackBerry user



bull Link Latencies



trend analysis


measure health and



Deploy



Service views






issues

Integration








graphs




View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



View of discovered

BES Services in HP

Operations Manager

for Windows



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



BESPI-001051



BlackBerry device








service



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



BESPI-001151




hung threads Hung

threads can affect


performance








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30








Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



Tool Group Tool


Kill Device

Lookup Device ID

Resend Service Book

Send Message


Data Storing On

Report Data Delete

Report Data Setup


Blackberry SPI On


License Add

License List

License Check










HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30




HP BSM Platform

BSM Dashboard

Users


OMi Topology Based


Perspective Views

APM EUM

BTM

Discovery

SLM Problem

Isolation etc


Console Users

Network


Storage








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30








Discovery amp Event

Correlation






BES Monitoring

Collects the

discovered

topology data and

events and sends

it to OMi









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30









by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30




by UCMDB CI

views

Related CI

Dynamically

updated CI

views

Event lifecycle

actions

Assignment

can be

automatic










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30










components as well



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



Issue




Action



Cause

Symptom



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



Issue




Action



resolved

Cause

Symptom











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30











environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30









environments



threads


relay connection













Domain









Domains

Customer Benefits



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30



1 2


cause

symptoms





3





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30





and fault detection


ecosystem











jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30







jspzn=btoampcp=1-11-15-28^1745_4000_100__



jspzn=btoampcp=1-11-15-28^37673_4000_100__



jspzn=btoampcp=1-11-15-28^43278_4000_100__



Q amp A





30


Q amp A





30





30

30

Date post:	20-Nov-2014
Category:	Documents
Upload:	hp-software-solutions
View:	2,254 times
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End-to-end management of Blackberry Enterprise Server

Documents