Energy Future Holdings

Linda JojoLinda JojoSenior Vice President & CIO

Energy Future Holdings Overview

EFH Outsourcing Background

Wh HCL?Why HCL?

1st year Report Card1st year Report Card

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Energy Future Holdings

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EFH Ownership & Regulatory Structure

EFH(KKR, TPG, GS)( , , )

Energy Future Intermediate Holding

Energy Future Competitive Holdings

Texas CompetitiveElectric Holdings

Approx. 80% Ownership

Ring-fenced entity

Texas Transmission Investment LLC

Approx. 20% Ownership

Electric Holdings

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How I Remember 2004

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How 2004 is Remembered at EFH

DALLAS & NEW YORK--(BUSINESS WIRE)--May 18, 2004

Capgemini and TXU Corp. (NYSE: TXU) will agree today toenter a limited partnership to form Capgemini Energy Limitedenter a limited partnership to form Capgemini Energy LimitedPartnership, a new company that will initially providebusiness process services and information technologysolutions to TXU, with a plan to offer similar services to otherenergy companies in the future.

Under the 10 year agreement, valued in excess of $3.5billion, roughly 2,700 employees will move from TXU toCapgemini Energy, effective July 1. Employees in the newCapgemini Energy limited partnership will providepg gy p p pinformation technology, call center...

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Far Reaching… Pure SLA Based… Fast

Human Resources Org & Staffing… Payroll & Benefits

Call Centers Customer Care… Revenue Management

Supply Chain Strategic Sourcing… Vendor & Contract ManagementSupply Chain

Finance &

Strategic Sourcing… Vendor & Contract Management

Accounts Receivable Accounts Payable Cash AppAccounting

Information

Accounts Receivable, Accounts Payable, Cash App

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Information Technology App Maint & Dev, Data Centers, Network, End User Services

2004 Strategy

Balance Sheet ImprovementBalance Sheet ImprovementAll IT Assets contributed to JV

Cost outDouble Digit, Day 1

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2009

New Owners, New Leadership provide opportunity and perspectives not previously present

Information Technology is important to the success of EFH now more than ever…should it be 100% outsourced?

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Thoughtful Unwind …

Defined Service Catalog (ITIL/ COBIT)

“GOSP”: Govern – Oversee – Support – PerformScope of services between Business units & Shared ServicesMost “Perform” in scope for outsourcing

Hiring Strategy

RFP Process Considerations

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RFP Process Considerations

Outsourcing 2.0 at EFH

Request for Solution

Multi-Sourced

Wing to Wing SLAs

Transparency – Partnership -- Balanced

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New Partner Landscape

New Providers

RevenueManagement Transactel/ DST

Capgemini Energy Scope

Customer Care

Management

Telus/NCO/Aegis

Human Resources

IT Applications HCL

Northgate Arinso

Finance &Accounting

IT – Applications Capgemini IT

Capgemini F&A

Supply Chain Capgemini SC

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IT-InfrastructureManagement HCL

The Largest Portion of Services went to HCL

HCL Signs a Five Year Engagement With Energy Future Holdings for IT Infrastructure Management Services

Posted on: Thu, 17 Sep 2009 07:00:00 EDT

SUNNYVALE CA and NOIDA INDIA Sep 17 2009 (MARKETWIRE via COMTEX) -- HCLTF | Quote |SUNNYVALE, CA and NOIDA, INDIA, Sep 17, 2009 (MARKETWIRE via COMTEX) HCLTF | Quote |Chart | News | PowerRating -- HCL Technologies Ltd. (HCL), a leading global IT services provider, hasentered into a five-year transformational IT Infrastructure Management engagement with the Energy FutureHoldings Corp (EFH), a Texas-based, privately-held energy company with a portfolio of competitive andregulated energy subsidiariesregulated energy subsidiaries.

HCL will be responsible for managing EFH's IT Infrastructure landscape comprising of Data Center (DC),Voice and Data Networks and End User Computing Services. HCL's Service Desk will provide support toEFH end users, including desk-side support, in complete compliance with the stringent NERC, PCI, SOXEFH end users, including desk side support, in complete compliance with the stringent NERC, PCI, SOXand FCC regulatory frameworks. HCL will also be responsible for providing touch services for thecentralized and distributed Data Centers…

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Why HCL?

Participated in RFP process because of success of HCL Axon work onParticipated in RFP process because of success of HCL-Axon work on SAP Rollout

Differentiated pre-sales cycleInvested in “our challenges” after first meetingPlayed to win: started transition planning earlyExecutive Access

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Year 1 Report Card… beyond the SLAs

Expectation Assessment

Deliver best-in-class infrastructure management operations to achieve consistent, repeatable and predictable servicesand predictable services.

Implementation and execution of common, repeatable processes based on industry best practices and standards (ITIL, CoBIT, etc.).

Utilization of tools and automation for proactive monitoring and management of end-to-end environment with near-time visibility into current health.y

Partnership based on flexibility, transparency and trust.

Ongoing injection of best practices and thought leadership from COEs and broader HCL organization.

Focus on customer satisfaction as the most critical and meaningful metric.

Integration of a continuous improvement framework into daily operations and approach to delivery.

Sourcing of highly skilled resources for operations and project teams.g g y j

Achieve cost savings as promised and integrated into business case.

Meet transformational objectives with delivery of on-time, on-budget projects with no business disruption.

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A strong foundation for success

Thank You

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