EnergyAustralia Overview

EnergyAustralia’s Company Differentiators• Large, stable company• Tier 1 energy retailer with world class customer service and energy expertise• Consistently win Canstar Blue awards for customer service excellence in South

Australia• Employs thousands of Australians• Provides energy efficiency advice to customers• No late payment fees• No direct debit or credit card surcharge fees• No exit fees when you move homes with EnergyAustralia• Offer true discounts; completely transparent with no hidden terms and

conditions• First energy retailer to publically commit to comprehensive climate change

targets• eWise; an energy efficiency and usage comparison service provided online• Can add Accredited Renewable Energy options to plans

EnergyAustralia Timeline

1990 1995 2012

Eastern Energy Limited (TXU Australia), electricity distribution company, acquired.

TRUenergy was formed from Singapore Power (who in turn purchased them from TXU Corp).

In 2012 TRUenergy changed its name to Energy Australia.

EnergyAustralia: Generation vs. Retail

Generation

Retail

Operates a multi-billion dollar portfolio of generation assets

including investments in sustainable solutions

2.8 million residential & business customers. Operating in 5

states/terrirtories across Australia

Cathedral Rocks Wind Farm

Iona Gas Plant

EnergyAustralia’s Retail Footprint

Electricity in the Energex distribution zone only

EnergyAustralia’s Vision and Essence

VisionBrighter Energy for Today and Tomorrow.

We’re on a mission to provide Australia with brighter energy solutions for today and tomorrow.

Essence

Helping Australians with efficient solutions

Personality, Behaviours, Points of Difference

Personality Behaviours

Points of Difference

- Rock Solid Dependability- We find better ways- We act as a team

- Straight talking- Smart- Energetic

- True vertical integration- World-class expertise- Customer experience

EnergyAustralia’s Sponsorships

EnergyAustralia Plans

Flexi Saver – Home

All discounts are applied to usage charges only.

Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.

State Electricity Benefits Gas BenefitsBenefit Term

Exit Fee

NSW16% pay on time discount + $50 rebate

12% pay on time discount + $50 rebate

1 yearNo exit fee

VIC27% pay on time discount + $50 rebate

16% pay on time discount + $50 rebate

SA17% pay on time discount + $50 rebate

13% pay on time discount + $50 rebate

QLD10% pay on time discount + $50 rebate

Do not offer

Everyday Saver - Home

All discounts are applied to usage charges only.

Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.

State Electricity Benefits Gas Benefits Benefit

Term Exit Fee

NSW

3% guaranteed discount 9% pay on time discount

3% guaranteed discount 7% pay on time discount

3 years

1st year:$902nd year:$49.53rd year:$49.5

VIC3% guaranteed discount 17% pay on time discount

3% guaranteed discount 12% pay on time discount

$22 regardless of year

SA4% guaranteed discount 11% pay on time discount

4% guaranteed discount 9% pay on time discount

1st year: $902nd year:$703rd year:$50

QLD3% guaranteed discount 7% pay on time discount

Do not offer

1st year: $902nd year:$703rd year:$50

Power Plan

All discounts are applied to usage charges only.

Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.

Fuel Features Exit Fees

Electricity

14% pay on time discount 1st Year $90

2 year benefit term 2nd Year $70

Gas

12% pay on time discount 1st Year $90

2 year benefit term 2nd Year $70

Power Plan RewardsElectricity Only, choose one of the following rewards:

1. $100 online merchandise voucher for www.powermegastore.com.au

2. $50 eftpos card

3. $50 Foodbank donation, the charity supported by PAFC to end hunger

Electricity and Gas, choose one of the following rewards:

1. $125 online merchandise voucher for www.powermegastore.com.au

2. $75 eftpos card

3. $75 Foodbank donation, the charity supported by PAFC to end hunger

Prize DrawsThroughout the year, EnergyAustralia will conduct a number of prize draws for South Australian Power Plan customers. Prizes include:

o Signed Guernseys o Opportunity to run out with the

Port Power team and mascot on match day

o Grand final tickets

Everyday Saver– Business

All discounts are applied to usage charges only.

Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.0

State Electricity Benefits Gas BenefitsBenefit Term

Exit Fee

NSW 17% guaranteed discount Do not offer

3 years

1st year: $1432nd year:$49.53rd year:$49.5

VIC 30% guaranteed discount Do not offer$22 regardless of year

Basic Saver – Business

All discounts are applied to usage charges only.

Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.0

State Electricity Benefits Gas Benefits Benefit Term Exit Fee

NSW12% guaranteed discount 3% pay on time discount

9% guaranteed discount 3% pay on time discount

1 years

$150

VIC20% guaranteed discount 3% pay on time discount

11% guaranteed discount 3% pay on time discount

$22

SA13% guaranteed discount 3% pay on time discount

5% guaranteed discount 3% pay on time discount

$143

QLD7% guaranteed discount 3% pay on time discount

Do not offer $150

Benefit vs Contract Terms The below is an example using the Everyday Saver benefit term.

Contract term, ongoing

Date of sale

Date EnergyAustralia wins the billing rights (this can

take up to 3 months)

Benefit term

year 1 ends year 2 ends year 3 ends

20-40 days prior to the end of a benefit term the customer

receives communication with options for new benefit term

Exit Fee Term

Cool Off Expires

Contract Options Standard Retail Contract Market Retail Contract

Published rates

No choice of plans

No benefits

No exit fees

Customers in some states and distribution zones must be made aware of their right to choose an SRC.

Customers who request an SRC must be referred to EnergyAustralia on 133 466.

Unpublished rates

Choice of plans

Benefits

Exit fees may apply, depending on plan choice

Payment Options

Benefit Words

Benefits

Convenience

Savings

Reliability

Flexibility

Choice

Consistency

Peace of Mind

Security

Sustainable

Freedom

Control

Example Presentation

“The Everyday Saver plan features a locked in 3% discount, giving you guaranteed savings on every bill. In addition to this, EnergyAustralia will reward you with a further 17% discount when you pay your bills on time, saving you even more. These discounts are secured for you for the duration of the benefit term, giving you peace of mind that you will save with EnergyAustralia for 3 years.”

Accredited Renewable Energy Sources

Solar

Hydropower Wind

Hot rocks

Hot water springs

Biomass

Accredited Renewable Energy Options

Contract Rider Accreditation Cost

PureEnergy 10% 10% GreenPower Accreditation 4.730 c/kWh (inc GST) of 10%

PureEnergy 20% 20% GreenPower Accreditation 4.730 c/kWh (inc GST) of 20%

PureEnergy 100% 100% GreenPower Accreditation 4.730 c/kWh (inc GST) of 100%

Contract Rider Accreditation Cost

PureEnergy 10% 10% GreenPower Accreditation 4.730 c/kWh (inc GST) of 10%

PureEnergy 25% 25% GreenPower Accreditation 4.730 c/kWh (inc GST) of 25%

PureEnergy 100% 100% GreenPower Accreditation 4.730 c/kWh (inc GST) of 100%

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