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SAMGetting Started with your Course in Desire2Learn

Fact:

81% of students identify SAM as a key factor in preparing to use the Office applications in real world settingsSource: Project Tomorrow

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SAM is designed to prepare you to utilize the most

widely-used application software (Microsoft

Office), operating systems (Windows 7 and

Windows 8) and Computer Concepts (learning the

language of technology) through hands-on

simulated Trainings, live-in-the-application Projects

and interactive Assessments, SAM helps you

master computer skills that are essential to your

success in the classroom and workplace.

“I have become more proficient in

my current job due to using

Word and Excel on a daily basis. I have learned to

make some parts of my job much easier and more

efficient.”-Student

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Access Your Campus LMS

Log in with your username and password.

** The login page will vary by

campus.

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Access Your Course

Your course will include a combination of links to content provided by your instructor and Cengage Learning.

You will need your access code (or have the ability to purchase access) the first time you click on one of the links.

Cengage Resources are identified with a link icon as pictured here.

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Payment OptionsOption 1: Purchase online

Option 2: Already

purchased an access

code? Redeem your code

here

Option 3: Or buy later

and start your trial access

(available for a limited

time after class start date)

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Payment Option 1

Enter your 14 digit access

code that you received

with your textbook bundle,

or purchased from a

course- specific website.

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Payment Option 2

Purchase online with a

credit / debt card or PayPal

account.

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Option 3:

Go directly to your course

and pay later.

Once the grace period ends,

you will need to enter an

access code or pay online.

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SAM

After completing one of the

three payment options, you

will be taken directly into

your course materials.

Please be aware that these

resources will open in a new

tab or window, so you will

want to make sure that you

allow popups. Click Enter.

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SAM Assignments

There are 3 different types of assignments inside of SAM:

Training – Interactive/simulated practice opportunities to develop skills and knowledge of Microsoft Office and Computer Concepts

Exams – interactive assessments that measure proficiency and knowledge

Projects – automatically graded, live in the application assignments that engage students in creating real word, business related documents such as resumes, presentations and spreadsheets

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Welcome to SAM Reports

Once you have completed

assignments you will be able to

get immediate feedback and

other helpful reports here.

Study Guide- Remediation to

trainings and the reader

Project Reports- once you

submit a project SAM will

automatically grade it and

provide feedback in your

document

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Access your eText

SAM also includes a digital

version of your textbook.

You will have access to a

variety of tools to help you

study.

You can take notes,

highlight, access key terms

and more.

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Questions?

We’re Here

to Help!

Need Help?

Begin by Submitting a Support Case via the Cengage Technical Support Link in your Learning Management System

Once your case is submitted, you’ll receive a case ID and access to 24/7 email or live chat!

Or you can speak with an agent by calling the phone number provided upon your case submission.

Phone Support:Monday through Thursday:8:30am to 9:00pm (EST)Friday: 8:30am to 6:00pm (EST)

Don’t see a Technical Support Link in your Course?

Notify your instructor and ask them to add the LMS Technical Support link.

You can contact Technical Support outside of your campus LMS by visiting www.cengage.com/support

If submitting from outside your LMS, please choose MindLinks as your product.

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Tracking your Support Request

You can return to the link in

your course and then click

Home to access details of

your support request at any

time. If you click on the

Case ID, you will also have

access to our 24x7 chat.

Please provide your Case ID

to the support agent if you

initiate a session.