Engaging with Commissioning

Heidi Bellamy - Director, Culture First Fiona Marriott - Adult Services Manager,

Luton Culture

New support toolsEngaging in Commissioning is a practical resource pack produced by the LGA, cCLOA, Sport England and the Arts CouncilIt aims to:•Help the sector engage with other public services through commissioning•To bring sport and culture to more people •Contribute to better outcomes for individuals and communities

The commissioning cycle

Priorities

Needs

Resources

Userscommunities

Deliveryoptions

Procurement

Review

Monitoring

Delivery

Review Analyse

Do Plan

What outcomes do commissioners want? Primary prevention and re-ablement Personalisation – more choice for individuals Public Health and health inequalities Wellbeing - social networks, volunteering, addressing social determinants of health Attainment and skills Raising aspirations, self-esteem and self-confidence Narrowing the gap for looked after children Supporting ‘troubled’ families - more joined up solutions Physical health & mental well-being

Will this lead to more money coming in?

• Possibly • About relationships and not transactions• About better outcomes for communities• About seeing the world from a

commissioners perspective• About better strategic conversations,

profile and positioning

10 Lessons learned about commissioning 1. Engage in the process, starting from a sophisticated

understanding of need2. Engage as a strategic player and creative partner– not just

as a provider3. All about better outcomes for communities and individuals

– understand the differing levels of outcomes that commissioners are striving for

4. All about developing relationships• with commissioners• with other providers• with the wider sectorand not just about transactions

Lessons learned cont…..5. Service design – universal, targeted, personalised6. Articulating our offer – clarity of outcomes and

impact Commissioners are also looking for innovation

7. Evidence of outcomes 8. Understand the cost benefit ratios – to demonstrate

value for money and reduced dependency on other services

9. How the sector organises itself and communicates in the commissioning context

10.Go for some ‘best bets’

Reduced health inequalities

An environment where health and well-being is supported

Increased personalisation, and healthier lifestyle choices

Reduction in the number of people suffering from preventable conditions

Higher quality of life for older people

More children and young people have a healthy lifestyle

Increased mental health resilience

More communities developing, co-designing and delivering culture and sport

More people manage their care needs through self-help

Increased access locally to culture and sport programmes

Increased participation by adults in culture and sport

Overarching Strategic Outcomes

Intermediate Outcomes

Service Outcomes

Outcomes Framework

More people happier with their positive lifestyle choices

Culture and sport contributing to the economic vitality of communities

Culture and sport positively impacting on the lives of vulnerable children and young people

Health & Well-being Outcomes Triangle

Lets do it – step by stepSelf-assessment – what is your current position?Step one: Make a planStep two: Understand the commissioning processStep three: Who’s who in commissioning?Step four: Map the commissioning landscapeStep five: Ways in to the processStep six: Review and reflect

Community Based Cultural Activitiesfor Elderly People

Luton Borough Counciland

Luton Culture's Pilot Project2012/13

Background to the Project

• Charitable status – facilitates external funding• Health and Wellbeing agenda• Personalisation• New client group – elderly and vulnerable• Consultation with clients• Logistical issues• Training and cultural issues

Outcomes

The following outcomes were established for participants in the project:

• Reduced social isolation• Improved mental health• Increased opportunities for communication• Improved self confidence and self esteem• Development of new knowledge and skills

Activities Provided

• Arts and Craft• Music and Movement• Read Aloud• Tea and Talk• Reminiscence• Film Matinees• Christmas Party

Volunteer Support

• 1-2 people needed for each session• Had to commit to a number of sessions• Had to be able to communicate well and

empathise• Emphasis on listening skills, valuing people’s lives

and experiences• Helped people participate in activities• Didn’t deal with client’s personal needs

Issues Encountered

• Lack of customer turnover• Cultural differences between organisations• Preparation time• Transport• Organisational change• Temperature• Refreshments

Feedback from Customers• I feel more confident when out and about. I felt happier,

enjoyed getting to know people, talking helped me.• Activities got me moving; music played got me into a

dancing mood and uplifted my spirits• It calmed me down and helped my concentration• Communication was very good, I made new friends, I

looked forward to it each week• Going out, doing different things and meeting different

people makes you feel good.

Sustainability

• Business case submitted for future funding from the council

• Interest from several care homes and providers, has stimulated the market

• Potential funding through the Arts Council for care homes

• Interest from the Wellcome Trust for clinical research and establishing a model.

DiscussionWhat opportunities are there in your local

area?

What aspects might you draw on from the Luton Culture example ?

How will you communicate your offer, and who could you collaborate with?

Contact details

www.culture-first.comSign up to receive our free e-bulletinheidi.bellamy@culture-first.com

www.lutonculture.comFiona.Marriott@LutonCulture.com