Date post: | 08-May-2015 |
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Design |
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S H A R E P O I N T CONFERENCES
2014
Rebecca JacksonIntranet SpecialistMelbourne Water bit.ly/1nAJJhK
@_rebeccajackson
Engaging your Organisation in an Intranet Rebuild
#auspc #nzspc
The bit about me Intranet Specialist at Melbourne
Water Sketchnoter Social media and marketing Find me on:
Twitter: @_rebeccajacksonBlog:
rebeccajacksonblogs.wordpress.comYammer group: bit.ly/1nAJJhK
#auspc #nzspc
Agenda Overview of our project Why bother with engagement How you can engage your organisation Tips for success
#auspc #nzspc
Overview of our project
#auspc #nzspc
Melbourne Water Victorian government
owned 850-2500 staff $9.4 billion in assets Looks after
water supply catchmentsremoval / treatment of
sewagerivers, creeks, major
drainage
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Our current intranet Key issues:
Technology end of lifeLack of innovationUnder-resourced and
under fundedOwnership/governance
confusionOut of date content
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#auspc #nzspc
The roadmap Current project:• New platform• Governance• Up-to-date content• Improved usability
Post project:• Collaboration• Social networking• Mobile• Forms
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The new intranet SharePoint 2013 Launch planned for
September 2014
#auspc #nzspc
#auspc #nzspc
Why bother with engagement
#auspc #nzspc
It’s their intranet
#auspc #nzspc
Supports a solid business case
#auspc #nzspc
Early buy-in leads to project success
#auspc #nzspc
Different perspectives
Beppie CC BY-NC-SA 2.0 via Flickr
#auspc #nzspc
How you can engage your organisation
#auspc #nzspc
Requirements gathering It’s their intranet, you need to know what they NEED Builds initial awareness about the project Do it through
Focus groupsSurveys Interviews
#auspc #nzspc
Business Representative Group Representation from
across the business Keep updated about
the project Input into key project
tasks Quick access to what
the business needs
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Personas Represent your typical intranet
users Basis for design decisions Quick reference to user
perspective Tool when talking to project
stakeholders
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Personas
Natalie the New Starter
Anita the Author
Karen theKnowledge Worker
Peter the People Manager
Austin the Operator
#auspc #nzspc
#auspc #nzspc
Show and tell sessions Take every opportunity to
talk about the project Show designs and
progress Don’t be afraid about
feedback
#auspc #nzspc
Information Architecture Based on clear principles Users do the work
Card sortingTree testing
#auspc #nzspc
Usability testing Users follow scenarios Issues are recorded Where practical,
worked into development or the upgrade path
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User acceptance testing Project team follows formal
scripts Users do ‘exploratory
testing’ They become familiar with
the system Find issues that scripts
don’t
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Tips for success
#auspc #nzspc
Ask what they need
not what they want
Duncan Hull CC BY 2.0 via Flickr
#auspc #nzspc
Involve early, and throughout
#auspc #nzspc
Budget for design activities
LendingMemo.com CC BY 2.0 via Flickr
#auspc #nzspc
Be clear on expectations
Mimiandeunice.com
#auspc #nzspc
Treats go a long way
Matt McGee CC BY-ND 2.0 via Flickr
#auspc #nzspc
Make it fun
Hyperbole and a half
#auspc #nzspc
Recap – Why bother with engagement It’s their intranet Supports a solid
business case Early buy-in leads to
project success Different perspectives
#auspc #nzspc
Recap – How to engage Requirements
gathering Business
Representative Group Personas Information
architecture Usability testing User acceptance
testing
#auspc #nzspc
Recap – Tips for success Ask what they need… not
what they want Involve early and
throughout Budget for design
activities Be clear on expectations Treats go a long way Make it fun
#auspc #nzspc
Thank you for listening. How you can find me: Connect zone Yammer group: bit.ly/1nAJJhK Twitter: @_rebeccajackson Blog: rebeccajacksonblogs.wordpress.com/
#auspc #nzspc
Thank you to our Australian sponsors
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Thank you to our New Zealand sponsors