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Enghouse Interactive integrated cc portfolio

Date post:	14-Apr-2017
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Enghouse Systems Ltd 2011 Supervisor / Manager Agent Customer Voice & Screen Recording Agent Evaluation & Coaching with Quality Management Suite FAQ, Articles and Scripting with Knowledge Management (KMS) Complete Contact Center Management with Communications Center (EICC) A Unified Portfolio That Enables Great Customer Communications Ensuring Quality with Speech Analytics Self-Service IVR with Communications Portal (EICP) and Mobile Navigator

Transcript

Page 1: Enghouse Interactive integrated cc portfolio

© Enghouse Systems Ltd 2011

Supervisor / Manager

Agent

Customer

Voice & Screen RecordingAgent Evaluation & Coaching with Quality Management Suite

FAQ, Articles and Scripting with

Knowledge Management (KMS)

Complete Contact CenterManagement with

Communications Center (EICC)

A Unified Portfolio That Enables Great Customer Communications

Ensuring Qualitywith Speech Analytics

Self-Service IVR withCommunications Portal (EICP)

and Mobile Navigator

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