16
1 Waste Services Monthly Review > March 2013 Engineering and Commercial Infrastructure - Waste Services Monthly Review - 14 May 2016 – 17 June 2016
1 Waste Services Monthly Review > March 2013
Engineering and
Commercial Infrastructure -
Waste Services
Monthly Review -
14 May 2016 – 17 June 2016
Page 2
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
OVERVIEW ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
SAFETY .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1. Safety Incidents and Lost Time Injuries ................................................................... 4
1.2. Hazard Inspections and MAP Results ..................................................................... 4
FINANCE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.1. Community Service Obligations – Fee Waivers ...................................................... 5
2.2. Waste Operating Revenue Less Expenditure .......................................................... 5
2.3. Accrued Waste Operating Revenue Less Expenditure ............................................ 6
2.4. Capital Expenditure ................................................................................................. 6
CLIENT SERVICE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.1. Client Requests ...................................................................................................... 7
3.2. Number of Bin Requests Actioned by Bin Contractors ............................................ 7
3.3. Contractor Service Delivery Performance ............................................................... 8
3.4. Education ................................................................................................................ 9
3.5. Dump Vouchers .................................................................................................... 10
3.6. Community Engagement....................................................................................... 11
ASSET MANAGEMENT .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.1. Hogan’s Pocket Landfill Waste Disposal Tonnages .............................................. 12
4.2. Landfill Gas ........................................................................................................... 12
4.3. Greenwaste Management ..................................................................................... 13
4.4. Projects ................................................................................................................. 13
4.5. Material Recovery Facility Operations ................................................................... 15
REGULATORY COMPLIANCE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
5.1. Surface Water Discharge Management ................................................................ 16
5.2. Waste Facility Audits ............................................................................................. 16
Page 3
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
OVERVIEW
This report is for Waste Services activities for May/June 2016. Please note that references
to the March to April reporting period covers the period 14 May 2016 to 17 June 2016.
Significant items in this period include:
1. The third recycling bin audit for 2015/2016 has been completed. Results are provided in
Section 3.4.5
2. 94% of the 2015/2016 capital budget expenditure is forecast to be spent
3. The Materials Recovery Facility (MRF) achieved a recycling rate of 94.5% of materials
received being recycled
Director Engineering & Commercial Infrastructure
Page 4
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
SAFETY
1.1. Safety Incidents and Lost Time Injuries
The incident statistic details a summary of the Waste Services safety incident performance. Waste
Services aspires to achiever zero harm with a stretch target of zero injuries
1.2. Hazard Inspections and MAP Results
To achieve improved safety performance a range of improvement initiatives are undertaken on a
monthly basis. The following figure tracks the improvement process through implementation of the
Safeplan Monthly Action Plans (MAPs) and the hazard inspections.
No Lost Time Injuries were recorded in May 2016.2 Incidents occurred during May including 1 x Muscular Stress and 1 x Fall on the same level.
Data is as at 31 May 2016
0
2
4
6
No
. o
f In
cid
en
ts
Lost Time Injuries
Lost Time Injuries Safety Incidents
1 Hazard Inspection scheduled and completed during May 2016. MAPs completion for May 2016 was 100%
Data as at 31 May 2016
80
90
100
0
1
2
3
4
5
6
Perc
en
tag
e o
f M
AP
s c
om
ple
ted
No
. o
f H
azard
In
sp
ecti
on
s
Hazard Inspections MAPs Target MAPS
Page 5
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
FINANCE
2.1. Community Service Obligations – Fee Waivers
Not for Profit Organisations – Total Waste Disposals 1 July 2015 to 17 June 2016
Year to date expenditure for not for profit organisations is below council year to date budget with 80%
of the allocated funds expended as at 17 June 2016, this is attributable in part to a marketing
campaign aimed at stopping dumping at Charity Organisation collection sites.
2.2. Waste Operating Revenue Less Expenditure
The following chart shows the actual budget and forecast Earnings before Interest, Taxes and
Amortization (EBITA) based on cash accounting for the 2015/2016 financial year. The saw tooth
nature of the graph is reflective of the timing of waste revenue due.
-
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
16,000,000
18,000,000
Re
ve
nu
e l
es
s e
xp
en
dit
ure
(m
arg
in)
$
Budget - Waste Actuals - Waste Projected Actuals - Waste
YTD Actuals exceed budget by $1.37M. However, revenue is under budget by $1.34M - mainly as a result of gate fees drop in waste tonnages processed. Expenditure is under budget by $2.43M mainly due to $2M contract invoices not yet received,$121k saving in consultants fees, $135k saving in advertising and saving of $506K in the Hogans Pocket contract due to a drop in tonnage waste processed.
Financial data to May 2016
Page 6
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
2.3. Accrued Waste Operating Revenue Less Expenditure
The following chart shows the estimation of the accrued revenue less expenditure. The capital
revenue has been excluded.
2.4. Capital Expenditure
The following graph provides an overview of the capital expenditure and monitors forecast
expenditure against actual expenditure.
-
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
8,000,000
9,000,000
10,000,000
Reve
nu
e les
s e
xp
en
dit
ure
(m
arg
in)
$
Budget - Waste Accrual Actual - Waste Accrual Proj. Accrual Actuals - Waste
YTD Accrued Actuals is less than YTD budget by $9K, however a profit of $312K has been projected for end of year. Accrued revenue is under budget by $2.67M - mainly as a result of gate fees $2M less than budget due to a drop in tonnage of waste processed offset by $799K increase in rates revenue and $159K increase in internal income. Expenditure is under budget by $1.59M mainly due to savings in Goods & Services. (Contract drop in tonnage of waste processed.)
Finance data is to May 2016
-
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
Exp
en
dit
ure
($)
YTD Actual + Committals Capital Expenditure Budget Cash Flow Capital
Forecast Cash Flow Capital YTD Actual Capital Expenditure
Forecast is less than the amended budget by $403K. The spike to forecast cashflow in June over May is due to lagging contractor payments catching up for the end of the financial year
Financial data is up to May2016
Page 7
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
CLIENT SERVICE
3.1. Client Requests
The following graph shows the number of Client Requests by Type for the period 14 May 2016 to 17 June 2016
3.2. Number of Bin Requests Actioned by Bin Contractors
The following graph shows the number of bin requests actioned by Bin Contractors for the period 14
May 2016 to 17 June 2016
Requests for new bin services continue to be low
Data is for the period 14 May 2016 to 17 June 2016
0
20
40
60
80
100
120
140
160
180
200
220
240
Bin
Req
ue
sts
Acti
on
ed
No. of Bin Requests Actioned by Bin Contractors May 2016 to June '16
Data is for the period 14 May 2016 to 17 June 2016
0
10
20
30
40
Total C lient Requests
Client Services May '16 to Jun '16
Page 8
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
3.3. Contractor Service Delivery Performance
The following graph identifies the total number of requests for the reporting period. The columns are
illustrated to demonstrate the number of requests that were actioned by the contractor within the
Service Level Agreement (SLA) target of 3 days or as a breach of the SLA.
The following graph illustrates the completion time for the service delivery requests. (Service Level
Agreement = 3 days).
Only 2 requests exceeded SLA at four days. Two other requests of four days were within SLA for park bin issues
Data is from commencement of contract up to 17 June 2016
0
100
200
300
400
500
600
700
800
No
of
Re
qu
ests
Bin Contractor within SLA Bin Contractor Breach
55%34%
10%
1 Day
2 Days
3 Days
5 Days
Re
qu
es
ts C
om
ple
ted
Contractor continues to provide high service levels in delivering new, replacement and repairs to bins and associated service issues.
Data is for the period 14 May 2016 to 17 June 2016
Page 9
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
The following chart illustrates service reliability through missed general waste and recycle waste
services.
3.4. Education
3.4.1 Material Recovery Facility tours: • St Mary’s Catholic School (joint waste & water education) – two groups of Year 4 students.
3.4.2 Education Programs delivered to the community • Recycling and worm farming education at Emmanuel Catholic School Kindergarten • Recycling and worm farming education at Slade Point Kindergarten • Composting and worm farming education at Eimeo Road Kindergarten • Composting and worm farming education at Pioneer Community Kindergarten • Recycling education at Walkerston Kindergarten • Waste management and worm farming education at St Mary’s Catholic School for Year 4
3.4.3 Waste Education Trailer
• Visited Bloomsbury State School and delivered recycling and worm farming education to the entire school.
3.4.4 Great Northern Clean Up 2016
• Sunday 4 September 2016 is the proposed date for Great Northern Clean-Up in Mackay region. This date avoids the school holidays and ensures resources are available for this event.
3.4.5 Bin Audit • The third bin audit for 2015/2016 was completed during the reporting period. For this six week
period 3,233 bins were audited. Overall 8.38% of the bins were found to have major contamination and 18.74% of bins contained minor contamination. Residents that possessed the bins containing contamination were contacted by Council officers appropriately to the level of the contamination found. The physical inspection did provide the opportunity of face to face engagement on recycling, which has been found an effective method of achieving behavioural change.
Contractor is continuing to address missed bins and aims for zero. Performance is still considered excellent as a maximum of 11 bins were missed in any one week of the 47,000 bins serviced over the reporting period
Data is for the period from 14 May 2016 to 17 June 2016
0
2
4
6
8
10
12
No
of
Bin
s M
isse
d f
or
Co
llecti
on
Missed General Waste Missed Recycle
Page 10
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
3.5. Dump Vouchers
Voucher Season No Vouchers issued No. Vouchers used %
‘15’ (valid to 31 March 2015) 145,344 34,747 23.9%
‘15A’(valid to 30 Sept 2015) 146,313 32,733 22.4%
‘15B’(valid to 31 March 2016) 146,790 38,256 26%
‘16A’ (valid to 30 Sept 2016) 144,174 14,488 (to 17 June 2016) 10%
Total $ value of vouchers presented to date:
2014/2015 Financial Year (to 30.06.2015)
$419,227
2015/2016 Financial Year (to 31.05.2016)
$537,984
The graph reflects 13periods to allow comparison with the same period last year. The redemption of vouchers continues to be higher than forecasted.
Data is for the period 14 May 2016 to 17 June 2016
0
1000
2000
3000
4000
5000
6000
7000
8000
Vo
uch
ers
Pre
sen
ted
fo
r P
eri
od
Green Waste Trans. Using Vouchers General Waste Trans. Using Vouchers
Page 11
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
3.6. Community Engagement
This section monitors Waste Services engagement on the service provided. The following chart shows the number of media releases, media updates and the number of people reached by media releases on Facebook.
The following chart shows the number of likes and comments on Facebook from media releases and media updates for Waste services, analysed by the nature of comment.
Press Release during the period:* "Crushed Glass Used as Bitumen"*Community Engagement: Recycled Bin Inspection Program -Facebook campaign totalling 6 posts.* Media Coverage -Council Connect -Recycled Bin Inspection Program.6731 people reached and Facebook page 'liked' 56 times
Data is for the period 14 May 2016 to 17 June 2016
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
20,000
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Re
ac
h o
n F
aceb
oo
k (
Peo
ple
)
Re
lea
ses
Media Releases Media Update Facebook People Reached
There were 5 neutral and 4 negative comments recorded over this period. Negative comments referred mainly to the Recycle Bin Inspection Program. 56 'Likes' were recorded on Facebook.
Data is for the period 14 May 2016 to 17 June 2016
0
20
40
60
80
100
120
140
160
180
Likes Neutral Negative
Page 12
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
ASSET MANAGEMENT
4.1. Hogan’s Pocket Landfill Waste Disposal Tonnages
The following chart represents the monthly tonnes disposed of at Hogan's Pocket Landfill. This chart
shows that tonnes this financial year have been down when compared with previous financial years.
4.2. Landfill Gas
The following chart depicts the monthly tonnes of CO2-e destroyed.
6000
7000
8000
9000
10000
11000
12000
To
nn
es W
aste
Re
ce
ive
d
12/13 13/14 14/15 15/16
There was a slight increase in tonnes of waste to landfill for this reporting period from the last reporting period.
Data is for period 01 July 2012 to 31 May 2016
0
500
1000
1500
2000
2500
3000
To
nn
es C
O2
14/15 15/16
Gas production appears to have stabilised .
Data is for period 01 July 2014 to 31 May 2016
Page 13
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
4.3. Greenwaste Management
The following graph illustrates the tonnage rates for greenwaste processed for the period, the
cumulative tonnes of greenwaste processed for the year to date and the tonnes of greenwaste
projected to be processed linearly. The production of processed greenwaste remains highly variable
and the projected totals are a guide only.
4.4. Projects
4.4.1 Significant Projects
Waste Services undertakes a range of projects across the business. Projects take the form of capital
projects, planning, research and investigations.
Council Project Management Phases
1. Planning (Plan)
2. Design (Des)
3. Procurement (Proc)
4. Construction (Con)
Indicators
� On Track
� Potential Issue
� Definite Issue
Project Phase Phase %
Complete Budget Time Comments
Cell 3
Construction
Con
80% � �
Project completion expected in July 2016.
Modelling currently shows that there is
sufficient airspace in the existing facility
(Cells 1 & 2) to accommodate the region’s
needs for landfilling until Cell 3
commences operations.
Project has been delayed due to wet
weather.
MRF Renewal -
Hardstand Con 80% � �
This project sees phase two of the
improvement with the sealing of the rear
area. This will improve safety and
environment management. Work
commenced on 19 April 2016 and was
0
2000
4000
6000
8000
10000
12000
To
nn
es o
f G
re
en
wa
ste
Pro
ce
sse
d
Month Cumulative Total Projected Tonnes
The production of greenwaste remains well below projections, which is attributable to a dryer than normal year.
Data is to end May 2016
Page 14
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
Project Phase Phase %
Complete Budget Time Comments
completed by end of May 2016.
MRF Variation -
Hopper
In Progress
80% � �
This project sees the installation of the
hopper system to receive alternative glass
products and improve crushed glass
processing. Contractor has installed the
conveyor and sorting screens with the
hopper at site ready for completion of
installation. Interim use of this system
has led to further opportunities with end
users in the market.
MRF Fire
System
Upgrade
Plan 10% � �
This project covers the installation of an
updated fire warning system. This
provides reduced risk protection of staff
and the asset. The project is being
conducted under variation through the
operating contractor and is currently in
planning stage. Some delay experienced
with departure of the MRF Manager.
Procurement is in progress.
4.4.2 Significant Non-Capital Projects
Project Phase Phase %
Complete Budget Time Comments
Waste
Services
Contracts
Development
Proc
75%
� �
The Construction and Demolition Waste
Recycling Facilities tender is currently being
evaluated with a report being provided to
Council in July 2016.
The Waste Haulage and Landfill Operation
Services and the Paget Transfer Station
Services tenders continue to be evaluated.
Work is now focussed on the Green Waste
processing services tender with the aim of
releasing this in early July 2016.
Delivery of these service contracts has been
delayed due to the complexity of the tender
submissions and lengthy evaluation process to
ensure best value outcomes for Council.
Page 15
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
4.5. Material Recovery Facility Operations
The following graph identifies tonnages inbound and product to market for the Material Recovery
Facility.
Types of product output will vary each reporting period. No glass fines went to landfill during May
2016.
The following graph shows a breakdown in tonnages for inbound recyclable product received at the
Materials Recovery Facility.
0
200
400
600
800
1000
1200
1400
1600
Inbound tonnages
Product 2015/2016
Waste 2015/2016
Glass Fines to Landfill 2015/2016
To
nn
es
MRF operations continued to achieve zero glass fines to landfill. 243 tonnes of crushed glass were produced during the period. 94.5% of inbound tonnage was recycled during May 2016.
Data is for May 2016
0
200
400
600
800
1000
1200
1400
1600
MRC Commingled Inbound
Isaac Regional Council Comingled Inbound
Commercial Inbound
To
nn
es
During May 2016, 214 tonnes of crushed glass was used in commercial purposes.
Data is to end May 2016
Page 16
Engineering & Commercial Infrastructure Monthly Review > 14 May 2016 – 17 June 2016
REGULATORY COMPLIANCE
5.1. Surface Water Discharge Management
Surface Water has been managed within licenced conditions
5.2. Waste Facility Audits
Internal audits of MRC Waste Facilities have been ongoing. No significant issues to report for
this reporting period.
