| Date post: | 20-May-2015 |
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Business |
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Collaboration Framework - Improving Productivity of Virtual
Teams
Case Study: ENLASOWorking Effectively in The Space of Flows
Alden GlobePrincipal, Kiva Collaboration, Inc.
kivacollaboration.com [email protected]
Today’s audience
Ask Alden, Caroline, and Liesl questions! • The presenters will answer your questions at the end of the presentation
Webinar recording:• All attendees will receive a link to today’s presentation as well to the Webinar recording
Contact:• Alden Globe at [email protected] or by phone at 303.513.4161
• Caroline Fritz at [email protected] or by phone at 520.664.4810
• Liesl Leary at [email protected] or by phone at 720.259.8488
• Chris Raulf at [email protected] or by phone at 720.259.8524
Today’s Presenters
Alden GlobePrincipal, Kiva Collaboration, Inc.
Caroline FritzPrincipal, Kiva Collaboration, Inc.
Liesl LearySenior Localization StrategistENLASO
Collaboration Framework - Improving Productivity of Virtual
Teams
Case Study: ENLASOWorking Effectively in The Space of Flows
Alden GlobePrincipal, Kiva Collaboration, Inc.
kivacollaboration.com [email protected]
Improved Collaboration: Return on Investment
• Improved employee decision-making
• Better ability to get new team members up to speed quickly
• Improved morale -- employees are making effective decisions
• Increased customer loyalty due to trust in employee expertise, process, tools and quality = credibility
• Visibility builds improved customer experience
• Better utilization of technology investment
• Example: Collaboration resulted in reduced management cost
Poll: Collaboration at Your Company
• Do you have distributed virtual teams?
• Are there signs collaboration could be better?
Glossary
• Virtual TEAM
• Virtual DISTANCE
• Global MANAGER
• Collaboration FRAMEWORK
• LEAN Office PRINCIPLES
Case Study: ENLASO• A community of 3000 globally-distributed translators
work in over 100 languages producing translated brochures, websites, manuals and newsletters with high quality and accuracy.
• Revenue-generating business process -- translating documents
• Clear mission, goals, communications = shared mental model
• A set of tools grown over time is the foundation for this community’s ability to collaborate electronically, internally & externally
Document Localization and Review Process
Role
CustomerProject Manager
Localization Strategist
Project ManagerEngineeringTranslator
Customer Project Manager
EngineeringTranslator
CustomerProject Manager
Localization Strategist
TranslationProductionLifecycle
Data
customer contentbudget
project schedulemetadata
customer contentstatustasks
customer contentstatus
performance
customer contentschedule
performancecost
Activity
Localization KitGlossaryBudget
ScheduleAnalysis
ProcessTranslate
EditIn Country Review
ChangesEdit
Linguistic ProofFormat
Update Translation Memory
Update GlossaryPrep for Delivery
Tools
Microsoft WordFramemaker
Adobe InDesignEmailBUMA
TRADOSCLARIZEN
Bulletin BoardRAINBOWSTAGGER
EmailWeb
Delivery Service
Virtual DistancePhysical
CommunicationsTemporal
Organizational
AffinityCultural
Relationship
OperationalCultural
Relationship
PhysicalCommunications
TemporalOrganizational
Pre-Production Production QA Delivery
ENLASO Evolved into a Collaboration Platform
- Best Practices -1. Employees clearly understand the strategy, goals, mission,
process and tools. Culture supports and encourages sharing and collaboration.
2. Easily find info online. When all else fails -- easily find a person
3. Managers can find location and expertise of employees, plus status
4. Clear rules govern review and approval. Structured check-in/out and version control
5. Capture learnings from partner interaction. (Webinars, White Papers)
6. Sufficient physical places for people to come together.
ENLASO Evolved into a Collaboration Platform
- Best Practices –7. Company participates in industry standard ISO processes
8. Collaboration interfaces support communication with customers
9. Security
10. Enterprise project calendar
11. Use of electronic newsletters
12. Training helps ensure communication
ENLASO Evolved into a Collaboration Platform - Tools -
• Trados - Translator Workbench, Translation Memory. “Change content, preserve formatting.”
• BUMA - Business management for Project Managers. Estimates are input into BUMA by Sales. Invoicing.
• Clarizen - Resource Management, Team Workload Mgmt. Schedules, % complete, Status. Adjust daily.
• Bulletin Board - Online forum, CRM, conversation tracking. Eliminates email. Customer-accessible.
• Rainbow - Open source collaboration tool
• S-Tagger - Separates code and text to produce FrameMaker files, export MIFF’s.
• Anja Kaestner,
Supervisor
Project
Management
• Yusuke
Kirimoto,
Operations
Manager
• Liesl Leary,
Senior
Localization
Strategist
Possible Future Steps for Your Organization to Improve
CollaborationFuture Technology
• Search
• Customer Relationship Management (CRM).
• Metrics
• Google Wave
• Sustainability
• Okapi – http://www.translate.com/Language_Tech_Center/Tools.aspx
• Rhonix – demo http://Rhonix.translate.com
Future Process
• LEAN Workshop
Future Communication
• Facebook internal
Improved Collaboration - Key Benefits
By
Implementing best practices
Building a collaboration framework
Employing LEAN office principles
Working to reduce virtual distance
Global Managers build effective virtual teams
You Will Improve
Trust & Innovation
Organizational citizenship and job satisfaction
Delivery of superior products and robust solutions
Enhanced credibility with customers
... Leading to Repeat Business and Sustainable Profits
Thank You!Questions?
For additional information please contact:
• Alden Globe at [email protected] or by phone at 303.513.4161
• Caroline Fritz at [email protected] or by phone at 520.664.4810
• Liesl Leary at [email protected] or by phone at 720.259.8488
• Chris Raulf at [email protected] or by phone at 720.259.8524
