SERVICE BRIEF 1 ENS-Inc’s Enterprise Service Management solutions provide our customers with a fast-path to value by combining proven expertise, industry-leading technologies, and flexible delivery methods. ENS-Inc has long term partnerships with industry leading technology providers offering a wide-range of exceptional capabilities which our Architects, Certified Engineers, ITSM Process Experts, and Engagement Managers will integrate into solutions that will meet your specific needs. We pride ourselves on being a strategic partner with our customers in not only modernizing and improving their high- velocity service support capabilities, but also in providing innovative approaches in meeting key strategic challenges across the service value chain. We focus on fast delivery, continual improvement, agility, an end-to-end approach, integration of multiple technologies to solve business problems, and automating wherever possible. We provide solutions to large private and public sector customers throughout the Western United States, including State of California agencies and departments; California counties and cities; and state and local education. • We are partnered and certified with industry leading vendors • We take the time to understand your business to ensure the right technology solution is designed and implemented to address your unique needs • We have business, process, and technical depth that provides customers with a wealth of experienced professionals • We have experience implementing these solutions ranging in scope from small departments to Global-100 enterprises • We enable and empower our customers through education, certification, and change leadership NEXT GENERATION ENTERPRISE SERVICE MANAGEMENT HOW WE CAN HELP
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S E R V I C E B R I E F 1
ENS-Inc’s Enterprise Service Management solutions provide our customers with a fast-path to value by combining proven expertise, industry-leading technologies, and flexible delivery methods.
ENS-Inc has long term partnerships with industry leading technology providers offering a wide-range of exceptional capabilities which our Architects, Certified Engineers, ITSM Process Experts, and Engagement Managers will integrate into solutions that will meet your specific needs.
We pride ourselves on being a strategic partner with our customers in not only modernizing and improving their high-velocity service support capabilities, but also in providing innovative approaches in meeting key strategic challenges across the service value chain. We focus on fast delivery, continual improvement, agility, an end-to-end approach, integration of multiple technologies to solve business problems, and automating wherever possible.
We provide solutions to large private and public sector customers throughout the Western United States, including State of California agencies and departments; California counties and cities; and state and local education.
• We are partnered and certified with industry leading vendors
• We take the time to understand your business to ensure the right technology solution is designed and implemented to address your unique needs
• We have business, process, and technical depth that provides customers with a wealth of experienced professionals
• We have experience implementing these solutions ranging in scope from small departments to Global-100 enterprises
• We enable and empower our customers through education, certification, and change leadership
IT SERVICE MANAGEMENTENS-Inc’s successful path for modernizing your IT Service Desk, delivering self-service capability to your end-users, and providing the foundation for asset management, change management, and other service management processes. This is done by anticipating and removing barriers to higher performance caused by legacy processes and fragmentation. Our proven approach will enable you have end-to-end visibility to your operations, increase staff satisfaction, provide higher quality services, realize organizational efficiency, and enable continuous improvement.
GOVERNANCE AND RISK COMPLIANCEWith technology constantly evolving, and business needs challenging IT organizations more and more, the need to manage Risk, Compliance, and overall Governance is more critical than ever. Powered by the industry leading ServiceNow platform and supported by our experts, ENS-Inc can help you to increase your organization’s ability to:
• Control risk exposure• Improve risk based decision making• Increase performance
IT OPERATIONS MANAGEMENTENS-Inc can guide you to achieving operational excellence across the enterprise through consistent service contexts and an integrated data model of IT services increasing efficiency, responsiveness, and consistency. This will raise the ‘Maturity Ceiling’ of your organization and decrease silos, risks, costs, resolution times, and non-value-added noise that can distract your teams from high value work.
HR SERVICE DELIVERYWith the help of ENS-Inc, your team can deliver consumer-style service experiences to your workforce for requesting information or services by filling gaps in traditional HRCM solutions and processes. This will simplify and streamline processes, improve consistency, eliminate silos, improve satisfaction, and enable continuous improvement.
IT BUSINESS MANAGEMENTENS-Inc can help you to achieve a better balance between new and innovative services with risk and cost reduction by enabling a process for managing strategic business demand across projects, services, applications, and technology. This will increase your organization’s responsiveness to business needs by shifting from “best-guess” to information-based decision making of resources, projects, applications, technology, and vendors.
INTELLIGENT BUSINESS APPLICATIONSENS-Inc can deliver faster, lower cost, and easier to maintain solutions for the repetitive, manual, and unstructured processes. These processes are too difficult to scale and have let in a proliferation of unsupported apps and data silos in your organization. This shared platform would use common technology to lower technical skill requirements and would provide lightning fast time to delivery while enabling end-to-end visibility and appropriate control of these typically uncontrolled environments.
SECURITY OPERATIONSENS-Inc’s solutions can help you realize the full value of your multiple solutions by eliminating complexity and automating all parts of your security and IT infrastructure under an integrated umbrella. By adding business context and automatic data enrichment, remediation actions can become better managed and even automated to remediate threats faster than ever.
TRAINING AND CERTIFICATION CENTERENS-Inc has created a state of the art training facility and provides certified ServiceNow trainings delivered by ENS-Inc certified instructors. We can develop custom trainings for all enterprise solutions that ENS-Inc has implemented for our customers, and then provide the onsite training and knowledge transfer to empower your success.
