Known issues specific to version 4.11Known issues recently identifiedKnown issues carried forward from previous versions
Automatic Workarounds for Vendors with Incorrect BACnet ImplementationsDocument Control
WelcomeDelta Controls is pleased to release enteliWEB Version 4.11 R2.
enteliWEB 4.11 provides a new user interface for the O3 Access system, new reporting capabilities for the O3 Access system, implements a new database engine, and several system improvements. For details, see New Features in enteliWEB 4.11.
This release notes document communicates important technical information about enteliWEB build 4.11.259.
enteliWEB 4.11 introduces a new access control system driven by the O3-DIN-CPU controller and the O3-DIN-ACCESS module.
This new O3 access system includes the following enteliWEB components:
O3 access dashboardsO3 access reportO3 access widgets for personal and enterprise dashboards
Note: O3 access system features in enteliWEB are enabled when you install enteliSYNC version 4.11 on the enteliWEB server.
O3 Access System Feature
Description
O3 Access Dashboards The new dashboards provides a user-friendly interface to manage the O3 Access system, including access users and doors. Dashboards can be used to:
Manage Access Users, including credentials and extended user field data.Manage Access Roles, which define door permissions and settings for the assigned users.Control Access Doors, by sending commands to lock and unlock one or more doors at once.
The new dashboards created for the O3 Access system require version 4 firmware in O3 controllers with O3-DIN-ACCESS modules,and are not compatible with version 3 devices such as ASM and eBMGR controllers.
O3 Access Report enteliWEB 4.11 adds a new access report for the O3 Access system.
This report allows users to view a history of access user activity in the O3 Access system.Users are able to filter by enteliWEB site, date/time range, day of week, access users, access doors, and event types. Reports can be generated on a scheduled interval, or manually run.Generated reports can be emailed to enteliWEB users or external email addresses.
O3 Access Widgets enteliWEB offers a range of widget types that are suitable for monitoring various aspects of an access control system on an enterprise dashboard.
Access Activity widget displays a summarized view of access control system activities. Credentials widgetAccess displays information about the credentials used in the access database. Users widgetAccess displays the current number of active, inactive and archived users in the access database. User Disabled widgetAccess displays a summary of access users who are inactive and the reason why these user
statuses are inactive.Camera Image widget displays snapshot images from its associated IP camera.
New Database Engine
enteliWEB 4.11 has migrated from MySQL to PostgreSQL.
Upgrading to 4.11 will migrate the existing enteliWEB database to PostgreSQL.MySQL will remain installed to support those cases where a module or other customization is still using the MySQL database.
User Message Banner
enteliWEB administrators can set a system wide message for all enteliWEB users about planned maintenance periods and known issues. Messages can be customized.
New Map and Weather Data Sources
enteliWEB 4.11 switches to a new data source for the Weather widget, as the previously used data source has been discontinued by its provider.enteliWEB 4.11 switches to a new geolocation data source for the Site Info widget, as the previously used data source has changed its terms of use, preventing us from continuing to use it.
The new data source for weather does not support personal weather stations
eZVFD enteliWEB Application Module
The eZVFD Dialogs Application Module allows you to manage the Delta CP2000 and CFP2000 variable frequency drives (VFD) through enteliWEB. The eZVFD is a device installed directly on the Delta VFD and allows the VFD to operate as a Delta Controls controller.
The eZVFD Dialogs Application Module features include:
Displays a list of all the eZVFD devices on your network.Configuration pages to configure the VFD parameters, including bypass settings and motor and drive settings.
Download the application module installer from .http://support.deltacontrols.com/Products/EzVFD
enteliWEB Deployment Planning Guide for IT Personnel
Delta Controls has written to provide guidance on planning a deployment of enteliWEB version 4.11. It can Deployment Planning Guide for enteliWEB 4.11 be found on the enteliWEB product page.
This guide encompasses the following topics: recommended server hardware, sizing and software based on reference networks, TCP and UDP ports, services, security, installation guidelines, support and trouble shooting.
The host server specifications below are considered the minimum requirement for enteliWEB. To select a server that will provide optimal performance and user experience for your site, see the Deployment Planning Guide for enteliWEB, found on the .enteliWEB product page
Host Server
Operating System
Microsoft Windows Server 2016 Essentials, Standard and Datacenter editions are supported.Microsoft Windows Server 2012 Foundation, Essentials and Standard editions are supported.Microsoft Windows Server 2008 R2 Standard Edition is supported .1
For small sites or tech/development machines, the following may be used:
Microsoft Windows 10 Professional, Enterprise, IoTMicrosoft Windows 7 Ultimate, Professional, Enterprise1
Not Supported
Microsoft Windows XP or Vista is not supported.Microsoft Windows 8 is not supported.Microsoft Windows Server 2003 is not supported.Microsoft Windows Server 2008 is not supported.Microsoft Windows Server 2008 R2 Web Edition is not supported.
Minimum Hardware Requirements
Intel/AMD multi-core CPU @ 2GHz, 4GB RAM, 100 GB HDD space + 60 MB per year of meter data.enteliWEB's energy management system makes a local copy of the archived Historian/CopperCube data for each data point added to a meter, at a fixed 5 minute interval. Each data point consumes 30 MB of hard disk space per year of archived data, regardless of the number of samples in the archived data. For example, 5 meters having a demand and consumption data point (10 data points in total) with 5 years of historical data consumes nearly 1.5 GB of hard disk space (5 meters * 2 data points/meter * 30 MB/year * 5 years = 1500 MB = 1.46 GB).
Internet Information Services (IIS)
Internet Information Services (IIS) is required for enteliWEB and the installer automatically installs it if not already installed.enteliWEB supports IPv4 only. It does not support IPv6.
PostgreSQL
enteliWEB installs its own instance of PostgreSQL to store internal data which does not conflict with any existing PostgreSQL installation. The enteliWEB installer prompts you to create the postgres user password. You must retain this password.enteliWEB's integrated PostgreSQL service runs on port .49900 If port 49900 is in use at the time of installation/upgrade, the installer will find the next available port and use it instead.
MySQL
enteliWEB installs its own instance of MySQL to store internal data which does not conflict with any existing MySQL installation. The enteliWEB installer prompts you to create the root user password. You must retain this password.enteliWEB's integrated MySQL service runs on port and appears as in MySQL Workbench.49250 Local instance Delta MySQL ServiceWhile enteliWEB no longer uses MySQL, some customizations/modules still do. It will continue to be installed as part of 4.11, but will be removed in a future release.
The Electric Vehicle (EV) Charger integration requires IIS 8.0 or newer, which is not available in Windows 7 or Server 2008. Sites that support 1
the EV Charger integration must install Server 2012 or newer, or Windows 10 if they are a small site.
enteliWEB is independent of ORCA software and can be installed together with ORCAview and ORCAweb. enteliWEB and ORCA software can both connect to the same remote BACnet network (BBMD) as a foreign device, but they cannot share an Ethernet or BACnet Regular IP connection.
CopperCube or Historian Database Support
enteliWEB relies on a CopperCube or Historian database that resides on a separate server to supply trend log data for energy reporting and historical trends.enteliWEB supports MySQL and Microsoft SQL Historian databases. The Historian server, database and remote connections must be set up prior to configuring Historian's relationship with enteliWEB. Refer to Historian documentation. See for the procedure to enable the SQL KBA2016database to allow remote TCP/IP connections as required by enteliWEB to retrieve energy data.enteliWEB utilizes web services to retrieve CopperCube data.Use CopperCube 1.30 release or higher
CopperCube Compatibility The following table lists all versions of enteliWEB and CopperCube. Supported combinations show a and unsupported show a .
Unsupported combinations may function, but Delta does not provide support should problems occur.
Microsoft Windows 7 / 10 / Server 2008 R2 / Server 2012 / Server 2016Apple Mac OS 10.4+
Supported Browsers - enteliWEB
Windows Desktop/Laptop Apple Desktop/Laptop Android Phone/Tablet iOS Phone/Tablet
Chrome 69+ 69+ 67+ 67+
Firefox 62+ 62+ 50+ 12+
Edge 41+
Internet Explorer 11+
Safari 11+ 8.0.8+
Supported Browsers - enteliVIZ HTML5
Windows Desktop/Laptop Apple Desktop/Laptop Android Phone/Tablet iOS Phone/Tablet
Chrome 48+ 48+ 48+ 48+
Firefox 40+ 40+ 40+ 40+
Edge 27+
Internet Explorer
Safari 8.0.8+ 8.0.8+
Screen Resolution
enteliWEB is designed to be viewed at a minimum screen resolution of 1280 x 1024.
Tablet/Mobile Device Compatibility
Enterprise, Personal, and Energy dashboards, and the BACnet object pages are optimized for phone and tablet viewing.Some views may not take full advantage of tablet form factor but they are all fully functional.enteliVIZ HTML5 and ORCA SVG based graphics work on tablets and phones.enteliVIZ graphics that are Flash based (previous to enteliWEB 4.1 release) require a mobile browser that supports Flash (such as Photon) in order to be viewed.
enteliWEB Ordering and Subscription RenewalsPlease go to build and price your enteliWEB order. For a description of license options and subscriptions please refer the to License Management Portal to the .enteliWEB Licensing and Subscription Guide
Important Licensing InformationenteliWEB requires a software license to run. The serial number is sent to your company when the order is placed. The serial number is required during installation.
You can activate the license over an Internet connection or by using email.
Every enteliWEB option works on a installation, however, it requires the server to have a so that Virtual Machine (VM) permanent Internet connection, enteliWEB can communicate with Delta's licensing servers .
, to avoid the possibility of IT networkIt is recommended that you order the "Offline Virtual Machine" option for ALL virtual machine installations/firewall changes to cause enteliWEB to report a license issue and stop running.
Order the with the appropriate base enteliWEB. Refer to price and order this option.-VM, the to License Management Portal
Summary:
Offline VM = -VM add-on is requiredOnline VM = -VM add-on is recommended
- Note To help expedite your order, please specify the Site Name and Site Address when placing your order. The Site Name will be displayed in the header bar of enteliWEB.
enteliWEB includes a one year software maintenance subscription. For information about software maintenance, see enteliWEB Licensing and on George.Subscription Guide
To prevent data loss in the event of upgrade problems, enteliWEB data should be backed up before the upgrade is performed. Instructions in the sUpgradeection.
To use, view, or design enteliVIZ graphics, you must first purchase or upgrade your license to a version that enables this feature. Please contact RMA for upgrades.
enteliWEB Support Life CycleDelta Controls releases new versions of enteliWEB on a regular cadence. Each version of enteliWEB is officially supported for 24 months after it is superseded by the next version. When a version of enteliWEB is superseded by a new release, our support team will recommend upgrading to that new version to fix known issues in prior versions.
enteliWEB 4.11 support will end in April 2021.
See for more information.https://support.deltacontrols.com/Support/EwebSupport
Installing enteliWEB for the First TimeFor detailed instructions on installing enteliWEB see the .enteliWEB Installation Guide
Install the Software and Activate the License
Make sure the server meets the requirements specified in the Host Server section of these release notes.Run Windows Update to check for any available updates.
If updates exist, install them and restart your machine to finish applying them.Repeat step 2 until all updates have been applied.
Run enteliWEBSetup.exe in the installer folder. It guides you through the installation process and automatically installs the required components including IIS, Delta Software License Manager utility, BACnet Server, MySQL and enteliWEB. You are prompted to define a password for the enteliWEB Admin user and for MySQL root user. Remember these passwords!
Notes
enteliWEB utilizes Internet Information Services (IIS). enteliWEB installs IIS for you.enteliWEB installs its own instance of MySQL to store internal data. It does not conflict with an existing MySQL installation.
Run Windows Update to install the latest patches on the enteliWEB server.Activate the enteliWEB license with the 30-character license serial number you received from Delta Controls.The Delta Controls License Manager opens and allows you to activate the license. See the Software License Manager User Guide in the installer folder for additional information.
Change Password Strength Settings
It is recommended that you improve the password strength settings that apply to the passwords for all users, including the Admin user, as follows:
Click Click Password Settings.Adjust the settings to meet your needs.Click Save.
Review User Lockout Settings
It is recommended that you review the user lockout settings to ensure they are suitable for your installation, as follows:
Click Click User Lockout Settings.Adjust the settings to meet your needs.Click Save.
Automatic user unlock is by default enabled with a time period of 60 minutes to alleviate users accidentally locking themselves out.
Create Alternative Admin User
It is recommended that you create at least one alternate Admin user in case of accidental lockout, as follows.
Click Click Users.Click Admin in the list of usernames. The Admin user account page opens.Click Copy User. The Create User page opens. All permissions are copied from Admin to new admin user.Enter Username and Password for the alternative admin user.Click Create. The user account opens for the new admin user.Make any final adjustments and click Save.
Upgrading enteliWEB from Earlier VersionsWhen upgrading enteliWEB from an earlier version, it is important to follow these procedures. Plan your upgrade in such a way as to minimize service disruption. Give yourself plenty of time, ideally during Delta Tech Support operating hours in case of an unexpected problem. If the site is sensitive to service disruption, Delta can advise you on multi-server arrangements that allow you test the upgrade on one server, while leaving the main server in operation.
Important: Please note the following essential items
Disk Space Requirements for 4.11
enteliWEB 4.11 migrates to a new database engine - PostgreSQL. During an upgrade from a previous version, the old database is migrated to PostgreSQL, and the old database is left in the previous database engine (MySQL). As a result, more disk space is required for a 4.11 upgrade than previous versions.
The enteliWEB installer will check that the server has sufficient free disk space before allowing the installation to proceed.
Backup/Restore Changes for 4.11
enteliWEB 4.11 only supports restoring backups from enteliWEB 4.2 or newer.
LDAP Improvements
enteliWEB 4.9 updated the LDAP functionality within the product, allowing administrators to synchronize users and groups between LDAP and enteliWEB.
As a result of changing to new libraries for LDAP, enteliWEB 4.9 does not support Digest Authentication. To secure the connection between the enteliWEB and LDAP servers, Delta recommends getting an SSL certificate for the site before installing or upgrading to enteliWEB 4.9.
Sites that use Digest access authentication for LDAP in conjunction with SSL need to make the following changes after upgrading or restoring to enteliWEB 4.9:
Open the LDAP Configuration page. In the Manager Account field, enter the LDAP bind account id using full distinguished name (DN) syntax.
For example, LDAP Bind Account: CN=Sample User,CN=Users,OU=WebTeam,DC=network,DC=com
Where:
CN defines the common nameOU defines the organizational unitDC defines the domain component
Delta Controls tests and supports the following upgrade scenarios:
Installed Version Upgrade Path
2.0
2.1
Upgrade to 2.2, then upgrade to 4.5, then upgrade to 4.11
2.2
4.0
4.1
4.2
4.3
4.4
Upgrade to 4.5, then upgrade to 4.11
4.5
4.6
4.7
4.8
4.9
Upgrade to 4.11
Back Up enteliWEB Prior to Upgrade
To prevent data loss in the event of upgrade problems, perform a backup of enteliWEB as described below before starting an upgrade.
Log on as the Admin user.Navigate to Administration > Support.Click Back Up to begin the enteliWEB configuration back up process.When the enteliWEB configuration back up is completed, consider whether you need to back up the following additional items:
Application module configuration data. When an application module stores configuration data in its module folder that resides inside website/application/modules, then that data is backed up by the enteliWEB back up function. Otherwise your application module configuration data must be backed up separately by a tool or process that is outside of enteliWEB.Log and event data. The enteliWEB back up function skips log and event database tables due to their potential size. If this data must be retained, follow the procedures in to manually backup these tables.Kba1953
Upgrade enteliWEB
Run Windows Update to check for any available updates.If updates exist, install them and restart your machine to finish applying them.Repeat step 1 until all updates have been applied.
Run enteliWEBSetup.exe in the enteliWEB installer folder. It guides you through the installation process and automatically installs and upgrades the required components.
Update Application Modules
Application modules may need to be updated after upgrading to a new version of enteliWEB as a result of changes to underlying functionality. If an application module does not specify that it is supported in that particular version of enteliWEB, it is disabled.
If your module was created by Delta's PAS department, please consult with them prior to any version upgrade. Otherwise, refer to the Application Module Support in the help documentation to ensure your module is up to date.
Custom Application Modules
If you are upgrading from a version 4.4 or earlier, when enteliWEB 4.5 or later is installed, all application modules disappear from the enteliWEB UI. Please read the Help documentation and follow the procedure in order to be able to install the modules using the new Manage Modules UI, after which they will reappear on the UI.
The following limitations apply to this release. Note this is simply a list of frequently asked about features. Please consult with Delta Controls if you need clarification on other possible features/system limitations.
Multiple Historians on 1 site is supported however, only 1 Historian machine can be configured for use for Energy Management per site.enteliWEB supports a maximum of 2500 meters. When connecting hundreds of meters be sure to use a very capable server. See System
.RequirementsAlthough there are no restrictions as to the number of sites that can be created and connections that can be added, nor are there any restrictions to the number of devices and descriptors that can be connected, performance issues may occur if exceeding the following limits (depending on the server):
Sites: 100Total connections: 100Total devices: 10,000Total descriptors: 1.7 million
Although there are no restrictions as to the number of users that can be created, performance issues may occur if exceeding the following limits (depends on the server):
Total Users Created: 5,000 (including enteliWEB Users, O3 App Users, and LDAP Users)Concurrent Active Users: 100 (logged into enteliWEB)Concurrent Active O3 App Users: 1,000 (using the O3 app)Users Searched in Connected LDAP Server: 50,000 (based on the Base DN configured in the LDAP settings)
enteliVIZ Flash files (.dgml) cannot be automatically converted to HTML5 (.dg5). The Flash based graphics continue to work, and you are able to edit them using the Flash based designer.enteliVIZ HTML5: Delta continually improves and adds to the graphic palletes within enteliVIZ. As a result, graphics are not fully backwards compatible, and cannot be used in an older version of the product. For example, graphics created in enteliWEB 4.6 should not be loaded into an enteliWEB 4.5 server.File Upload Limit - file upload is limited to 1GB (e.g. Graphics).
Resolved IssuesThe following notable issues are fixed in version 4.11.259:
Installation/UpgradeInstallation: installation fails when MySQL fails to unzip (EWEB-30756)Installation: error reported during database upgrade process (EWEB-30760)Upgrade: database migration fails during upgrade (EWEB-30755, EWEB-30761)Upgrade: configuration may be upgraded twice (EWEB-30757)Upgrade: on upgrade failure, MySQL needs to be properly restored (EWEB-30758)
The following notable issues are fixed in version 4.11.238:
GeneralLogin fails when username contains non-English characters (EWEB-29882)Security: missing X-Frame-Options header was detected by Netsparker web app security scanner (EWEB-25097)Create Site: 'Exception: Cannot refresh row as parent is missing' error displayed when creating a site (EWEB-18756)
Alarm ManagementWhen a 3rd party device is offline and its alarm transitions, the 'To Normal' status change is lost when it comes back online (EWEB-
26628) Energy Management
CopperCube Integration: during data update, synchronization engine calls CopperCube API multiple times (EWEB-28255)CopperCube Integration: when two records have the same timestamp, enteliWEB attempts to divide data by 0 (EWEB-28184)
enteliVIZ 5Subscriptions for invalid references are sometimes causing HTTP 500 errors (EWEB-30110)
GCL EditorCopying and pasting code containing Interval Type with Interval Expression doesn't update Interval Expression (EWEB-27705) eZFCP: editing GCL results in QERR_CLASS_OS::QERR_CODE_NO_SPACE (EWEB-28305)
Installation/UpgradeIf MySQL fails to backup during upgrade, pressing Retry does not work and will cause the upgrade to fail (EWEB-28623)
LDAPIntermittent LDAP_CERTIFICATE_ERROR when allowing certificate errors (EWEB-28966)
Object Dialogs/NavigatorEVC: when copying and pasting an EVC, the destination list is lost (EWEB-29766)EVC: when viewing an EVC, it appears twice under its own related objects list (EWEB-27701)MT: a javascript error occurs when an MT has a TL monitoring the Remote_Flags property of a DER object (EWEB-28785)Navigator: using a pre-defined object filter results in an error (EWEB-29674, EWEB-29758)Object List: access tab is not shown when device has ACC objects but no ACU objects (EWEB-29749) I/O Objects: should allow user to select output type when hardware is not online (EWEB-30050)When quickly switching between devices, a 'Transaction aborted' error is sometimes displayed (EWEB-29198)
O3 App O3 API: app fails to load room activities and current activity (EWEB-30027)O3 API: failing to get room details for a single room (EWEB-29872)Allow administrators without User Management permission to adjust primary occupants/groups for an O3 room (EWEB-29563)
The following notable issues are fixed in version 4.11.150 (beta release):
GeneralUnder heavy load, some users receive the error 'Only one usage of each socket address is normally permitted' (EWEB-28421)Email: need to set protocol and port independent of hostname for outgoing emails (EWEB-26193)Email: links in email notifications do not work when using SSL (HTTPS) (EWEB-11173)Object Picker: if request times out, clear loading icon to make it clear the search is no longer active (EWEB-25092)Users with no start page defined see 'An error occurred' message when they log into enteliWEB (EWEB-29420)Update to PHP 7.2.10 (EWEB-29142)Login API sends exception details under certain conditions (EWEB-28842)
Backup/RestoreConfiguration backup fails if Delta Facility Scheduler module is installed (EWEB-28147)Attempting to restore a backup from an unsupported version should give a proper error message (EWEB-25497)Connection timeout error after loading a 4.8 configuration backup into 4.9 (EWEB-28346)
Dashboards/WidgetsWidgets: object linker icon is not displayed in widget if write access is only allowed for certain properties (EWEB-25748)Site Info: the map zoom resets when the widget performs a refresh (EWEB-27036)
Energy ManagementData Import: incorrect value inserted after meter reset if trend log is polling at a 5 minute interval (EWEB-26254)Data Import: meter resets are not reliably detected for trend logs polling at a 1 minute interval (EWEB-27003)Data Import: data is inconsistent when a meter reset occurs (EWEB-17512)Allow users to define energy meter serial number, location, vendor, and model (EWEB-25825)
enteliVIZ 5Load History and Multi Histories block takes UTC Offset into account when 'timeRange' is set to Today or Yesterday (EWEB-21544)Selection remains stuck at one element and does not respond properly to further clicks (EWEB-28150)Duct work shows spaces when used with dark theme (EWEB-28051)Mouse Leave action does not work properly when used with callout (EWEB-28901)Allow enteliVIZ to access the microphone property of the browser (EWEB-28819)Sub-folders which only have dg5 files do not follow alphabetical order in merged projects (EWEB-28797)Improve performance when dragging elements in a graphic (EWEB-28730)Frame animation in palettes does not work (EWEB-28355)Callouts do not scale based on the window size (EWEB-28226)
Electronic Signature popup does not display error messages for invalid Password or Comment (EWEB-25490)LDAP
LDAP user with password containing umlauts fails to log in (EWEB-28123)When user search field dropdown is pressed, show the first set of users initially instead of requiring the user to type to see anything (EW
EB-27844)User DN and user filter are not applied in user search (EWEB-27714)Allow administrators to configure enteliWEB to ignore certificate errors from the LDAP server (EWEB-28812)Allow administrators to configure enteliWEB to allow self-signed certificates from the LDAP server (EWEB-28465)Show error on login page when LDAP connection fails due to certificate error (EWEB-28199)
NavigatorObject list is unresponsive when an object is renamed and other objects are commanded with a filter applied (EWEB-28029)Options provided in create object list do not reflect correct restrictions based on user group permission sets (EWEB-26499)Object copy from eWEB 4.8 fails when loading into eWEB 4.9 (EWEB-28300)Cannot lock/unlock ORS when enteliWEB is in a different timezone than the controller (EWEB-27508)
Object DialogsDEV: add Inter-Output Delay field to V4 object dialog (EWEB-25071)DEV: unable to disable automatic daylight savings once enabled (EWEB-28585)MT: 'Most Recent' should be able to see future data if enteliWEB's timezone is different from the connected network (EWEB-25503)MT/TLM: chart should put the Go To time on the left rather than the middle (EWEB-22980)MT: chart renders incorrectly when all referenced TLs are in devices with a time older than the current user's time (EWEB-28798)NET: Port 5 Ethernet shows wrong value for Speed Detected property (EWEB-27536)SCH: Start/End date fields do not display saved values (EWEB-28853)TL: the same CopperCube is displayed multiple times under the archiving section under certain conditions (EWEB-27802)TL: chart and sample data grid show off/on instead of 0/1 when monitoring boolean schedule (EWEB-27463)TL: chart is not displayed for controllers with double values (EWEB-27506)TL: an archived TL should be able to show more than 6,000 samples (EWEB-10341)
ReportingReports with missing .rptdesign files will lock up the reporting engine (EWEB-9651)
User ManagementCreate User: error occurs when browser has saved enteliWEB username/password (EWEB-28099)
GeneralMySQL service must be running for enteliWEB to function, even though it is no longer used (EWEB-30077)PostgreSQL services consume more CPU than MySQL did (EWEB-30111)PostgreSQL consumes more disk space than MySQL did (EWEB-30042)
Object Dialogs/NavigatorV4 AIC: an error occurs when changing Input Type from 10 kOhms to 1kOhm RTD, with a Voltage-Value pair already saved (EWEB-
28708) O3 Access System
eSYNC: master database sometimes shows no objects (EWEB-30146)
Known issues recently identified
GeneralLDAP: group mappings are not saved properly when LDAP groups have a blank display name (EWEB-28593)
Dashboards/WidgetsenteliWEB freezes when opening a dashboard with an MT widget in IE11 (EWEB-28940)
EV Charger DashboardConfiguration Page: an error occurs when editing multiple configuration parameters for a charge point (EWEB-28298)
GCL EditorString value is interpreted as State Text when MV object containing similar State is referenced in editor (EWEB-28674)
Known issues carried forward from previous versions
GeneralAuthentication Prompt - an Authentication prompt may appear after logging out or session timeout while a request is in progress. (EWEB-
976)Refresh - F5 refresh does not keep the user on the same page. (EWEB-12056)Error Messages - various error messages (QERR) require user-friendly translations. (EWEB-10740)
Backup/RestoreUnable to restore enteliWEB backup if path exceeds 189 characters (EWEB-17576)
Energy ManagementData Removal - meter data will be imported slowly if in the process of removing a large amount of meter data. For instance, after deleting several meters and then adding new meters or resetting existing meters. Once the old meter data has been removed, it will be back to normal.
Firmware LoaderFirmware Loader makes a device database backup before performing the firmware upgrade, but these backups are not directly available through enteliWEB. In the event you need to restore a backup manually, the files will be located in C:\ProgramData\Delta Controls\FirmwareLoader\jobs\.
Installation/UpgradeUpgrade Timeout - upgrading is slow with a large enteliWEB database (i.e. hundreds of meters, thousands of log entries, etc) and may time out and show a "Database upgrade incomplete" error. If this occurs, proceed through the installer; the upgrade will continue in the background (loading enteliWEB in a browser will show the message 'DB Upgrade In Progress'). Once the upgrade is complete, loading enteliWEB in a browser shows the enteliWEB login page. If the 'DB Upgrade In Progress' message is encountered for more than 60 minutes, the server may require a manual upgrade - please contact Customer Solutions for additional info to resolve the problem. (EWEB-12733)
Object DialogsMT - fails to load complete data from CopperCube if we are requesting 5000/10000 samples. (EWEB-11821)SCH - schedule Object cannot back out changes they are saved immediately (EWEB-12817)Object Pages - the following objects dialogs have not been completed: DEL, LNK, LCD, MN, CEL, SDL, RPS, PAN, DRT, SD, SUG, DBI, GWS, GWD, GWF GCL Editor Program Timers Restart - Saving a PG using enteliWEB will cause all time-dependent functions within that PG to restart or re-execute. This is different behaviour from ORCAview which will only restart or re-execute these functions if you change that particular line. Essentially when enteliWEB edits an existing program, the controller "sees" this as an entirely new program, and all contents of the program are "reset". (EWEB-12620) The following functions are affected:
DoEvery will restart its timer.OnFor/OffFor will restart its timer.IfOnce will re-evaluate its condition and if true will execute its statements.Changed will return true if the value doesn't match the default value for the particular type of value (e.g. if the value is 5, Changed will return true because it doesn't match the default 0).
Also, variables will be re-declared causing them to revert to their initial value (e.g. 0), so make sure they are initialized accordingly.
Navigator Copy/Paste - pasting objects between different device firmware versions may not copy all properties properly.Object List Filter - manual filter returns some objects that are not in manual mode (SCH) (EWEB-29331)
If project name contains brackets "(" or ")", images do not show up on stage (EWEB-17052)Unable to import images using same name as existing image in assets folder (EWEB-17166)Dataflow block "loadHistories" property "dataInterval" does not affect data interval (EWEB-17319)Allow user that creates palette category to allow other users to only view and NOT edit them (EWEB-16788)Uploading Multiple DG5 projects (zipped together) to a Site folder uploads only first selected DG5 project (EWEB-18762)Uploading DG5 project "Overwrites" existing DG5 project using same name (EWEB-18763)If a user creates a graphic using an imported palette, giving another user enteliWEB UI permissions to the graphic does not guarantee full access the all elements on the graphic (EWEB-20443)Import Project does not work for large projects in Chrome (EWEB-25696)Hosts - Do not enter more than 10 hosts for the enteliWEB license. enteliVIZ HTML5 will reject any requests for more than 10 hosts.
The Hosts section in the license is only for enteliVIZ. enteliWEB itself does not look at the host section at all.The Hosts section is only used for the URL to access enteliVIZ. It has nothing to do with BACnet connectivity. The following hosts should cover the majority of cases:
The only time that the Hosts section needs expanding is if you access your enteliWEB/enteliVIZ remotely AND use an IP address instead of a hostname:
http://10.10.1.8/enteliwebhttp://10.11.1.9/enteliwebhttp:///10.8.0.1/enteliwebTo avoid having to to enter new host IP addresses as you switch networks, we recommend accessing enteliWEB by a hostname, such as http://MyMachineName/enteliweb
ReportsNo chart is generated in the Consumption by Time report, if one of the meters does not contain the full range of data. (EWEB-18436)Columns are not formatted correctly in the Excel report output (EWEB-18758)Access Control Reports: Excel file cannot be generated when detail query parameters is a long list (EWEB-24214) In the Trend Log report, samples returned in generated report are inconsistent with TL object page, if the sample timestamp has millisecond changes (EWEB-19326)
Automatic Workarounds for Vendors with Incorrect BACnet ImplementationsThis table lists the vendors and device models that are known to have incorrect BACnet implementations. The BACnet engine in enteliWEB has implemented special handling to deal these devices.
Vendor Model Issues Note
002 - Trane BCI-R Precedent, Voyager, or Odyssey
Trane devices claim to support segmentation, but timeout on responding to a segmented request
QS-5451
005 - JCI NAE MS-NAE* JCI NAE devices claim to support segmentation but fail with Reject::Buffer-overflow when the object list is queried.
![[Challenge:Future] O3 Redemption](https://static.documents.pub/doc/80x56/55a369a31a28ab4f108b465f/challengefuture-o3-redemption.jpg)
