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PowerPoint Presentation
Group members:
Tehreem MasudAyesha Rubab Muhammad Abubakar SiddiqueMuhammad HamzaSalman EjazHafiz Muhammad Umar FarooqMuhammad Waqas RafiqIntroduction
Need/ Importance Enterprise Applications
Major Enterprise Applications
Enterprise SystemSupply Chain Management SystemCustomer Relationship Management SystemKnowledge Management System
Opportunities & Challenges Enterprise Applications
OutlineSoftware designed to integrate all aspects of a firm's operations and processes such as accounting, finance, human resources, inventory control, manufacturing, marketing, sales & distribution, and resource planning
Systems that span functional areas, focusing on business process across the firm, and includes all levels of management
Advanced enterprise applications provide linkages with customers, business partners, and suppliers
IntroductionEnterprise ApplicationsEnhance business flexibility and productivity through business processes coordination
Integration among groups of processes to increase focus on efficient management of resources & customer services
Competitive Edge
Need/ Importance of Enterprise ApplicationTech Pro Research conducted a survey in 2013
Survey included196 corporations around the world
Need/ Importance of Enterprise Applications
Enterprise System
Supply Chain Management System
Customer Relationship Management System
Knowledge Management System
Each system integrates a related set of functions and business processes to enhance the organizational performance
Major Enterprise ApplicationsMajor Enterprise Applications
Also termed as Enterprise Resource Planning (ERP)
Integrate business processes in Manufacturing & Production, Finance & Accounting, Sales & Marketing and Human Resources into a single software system
All previously fragmented information is stored in single comprehensive data repository
Accessible to different parts of the businessEnterprise SystemBusiness Value of Enterprise System
Increase operational efficiency
Support decision making and rapid responses to customer requests
Include analytical tools to evaluate overall performanceEnterprise SystemEnterprise System
SCM system is an inter-organizational system automating the flow of information across organizational boundaries
helps managing relationships with suppliers by sharing information about orders, productions, inventory levels and delivery of products & services so that they can source, produce and deliver efficiently
Get the right amount of products from their source to the customer in least possible time and cost
Supply Chain Management SystemSupply Chain Management SystemSupply Chain Models
Supply Chain Management SystemBusiness value of Supply Chain Management System
Match supply to demand
Use assets more effectively
Reduced supply chain costs lead to increased profitability
Improved customer service, delivery service and responsiveness by reducing time
Enables mangers to make better decisions about how to organize and schedule sourcing, production and distribution
Customer Relationship Management SystemKnowing the customer and managing relationships with them
Provide information to coordinate all the business processes that deal with customers in sales, marketing and service to optimize; Revenue, Customer satisfaction and Customer retention Customer Relationship Management SystemBusiness value of Customer Relationship Management System
Identify, attract and retain most profitable customers
Provide better service to existing customers
Increase customer satisfaction and sales
Capture and integrate customer data from all over the organization for better analysis
Better knowledge can provide competitive edge and is difficult to imitate, unique and can be leveraged into long-term strategic benefits
KMS enables organization to better manage processes for capturing and applying knowledge & expertise
It collects all relevant knowledge and experience making it available whenever and wherever it is needed to improve business processes and management decisionsKnowledge Management System
Knowledge Management SystemTechnology changes
Business process changes
Organizational and cultural changes
Switching costs
Data management
Opportunities & Challenges Enterprise Applications