Enterprise Architecture

Aligning IT and Business during Integration

Antonio RiosApril 2008

Enterprise ArchitecturePage 2

Agenda

► Enterprise Architecture and Enterprise Planning

► Enterprise Architecture Modeling

► Business and IT Integration

► Case Study: Motorola

Enterprise ArchitecturePage 3

Enterprise Architecture and Enterprise Planning

► Enterprise Architecture (EA) is the organizing logic for business processes and IT infrastructure, reflecting the integration and standardization requirements of the firm’s operating model1

► EA provides line of sight into► Business Operations that carry out the corporate mission► Information and applications used to enable those business

operations► Technology Infrastructure that drives those applications and data

resources

► Up-to-date representation of an organization’s infrastructure, processes, and relationships

1.- http://en.wikipedia.org/wiki/Enterprise_architecture

Enterprise ArchitecturePage 4

Enterprise Architecture and Enterprise Planning

► EA typical application

Define baseline architecture

Clarify_EMB_N&E

DFW_N&E_SYMBOL

VIRYANET_MYSYMBOLCARE_N&E_SYMBOL

VIRYANET_ServiceCenter_

SYMBOL

METRIX_N&E_SYMBOL

External_System_1

External_System_1

External_System_1

Tesseract_Svc_N&E_Symbol

Microsega_EMB_N&E

SAP_ERP_N&E_Symbol

SAP_SD_N&E_Symbol

Xelus_Plan_N&E_Symbol

Clarify_CPRD_EMb

IntPoint_MaquilaLink_N&E_Symbol

External_Customer

External_Customer

SYM_SAT_N&E_

Symbol

Siebel_PRM_B2BIT

OracleDepotRepair

Aspect_EMB_N&E

RPA_Paging_

B2B

IMS_N&E_SYMBOL

Site Information

UPS Shipping

FedEx Shipping

DFW Express to and From

for

DX 1 and DX2 repairs

(Data Summary Updates)

(Symbol Data Updates)

(Deferred Revenue)

(Symbol Data Updates)

(Viryanet Data Updates)

Metrix Calls

Walker (Survey)

Includes:

Zipcodes

Orgs

Sites

Models

Install B ase

New Cases

Case Updates

Support Programs

Contract Headers

Contract Detail

Employees

Config Management

Contacts

Repair Customer table

Contract part information

Default Express P ool

Flat Rate Contract Details

Lowes

Includes P arts Usage, Fulfillment, Requisitions, and Parts Returns

Raw Data

Raw Data Raw Data

Raw Data

RMA Details

RMA Details

Raw Data

Shipping Instructions

Shipping Instructions

Raw Data

Raw Data

Raw Data

Raw Data

Part/Product Information

Shipments

Product

Customer Data

Invoices

Raw Data

Raw Data

Revenue

Raw Data

Raw Data

Raw Data

Part/Product Information

Repair History

Survey Data

Repair History

Part/Product Information

Invoices

Credit

RMA Details

Contracts

Credit

Invoices

Item Data & Models & Options Data

Shipments

Contracts

Returns

Dispatch case

Dispatch case

Dispatch case

Dispatch case

Customer Data

Part/Product Information

Item Data & Models & Options Data

Report

Material Receiving_Data

Installed B ase of P roducts

Parts Usage

Invoices

Installed B ase of P roducts

Parts Usage

Parts Usage

Where do we want to be?

Initial state

Baseline React to changes

Enterprise ArchitecturePage 5

Enterprise Architecture and Enterprise Planning

► Enterprise Planning relies on EA to provide the up-to-date view of the organization

► Without a plan, the organization is vulnerable to unfolding events, new technologies, or unanticipated factors

► When shifts in strategic direction occur, EA guides the decision-making process by providing timely and concise information

► Identifying current-state architectures and developing optimal target-state architectures is challenging because the organization is constantly in flux

Zackman Framework

Enterprise ArchitecturePage 7

Enterprise Architecture Modeling

► Modeling provides tangible artifacts (models) that allow business and IT decision makers to allocate funding and implement projects that will deliver the most value to the organization

► Models represent various aspects of the organization, including both the current and target states of the enterprise

► Through modeling, business analysts can identify resources with poor value, obsolete processes and technologies, and existing gaps in business or IT capabilities

Enterprise ArchitecturePage 8

Business and IT Integration

► Enterprise Architecture becomes a critical component during business and IT integration activities

► Having a clear representation of two organizations business, IT, and infrastructure components allows the decision makes to plan and implement a target architecture

► Poor current-state architecture and models will lead to undue stress, confusion, and increased cost during integration activities

► An organization’s ability to react quickly to external factors (such as business and/or IT integrations) is directly influenced by the maturity and accuracy of its EA models

Enterprise ArchitecturePage 9

A case study: Motorola

► Motorola acquired Symbol Technologies in 2007

► Consumer► Enterprise► Government► Service Providers (networks, applications, services, etc)

Enterprise ArchitecturePage 10

A case study: Motorola (cont.)

► Integration of Symbol Technologies into Motorola’s existing Enterprise Mobility business line

► Lack of clear picture for all of Symbol’s business applications, systems, and elements of IT infrastructure

► Widespread use of Visio and PowerPoint to document existing architecture

► Difficult to size up overall integration effort► Telelogic System Architect selected as tool for modeling

during and post-integration► Massive effort to document current state

Enterprise ArchitecturePage 11

A case study: Motorola (cont.)

► Telelogic System Architect► Graphic models and their underlying

information created and stored in a relational database

► Users build the models working together in teams on the network

► As one user opens a model artifact to edit it, other users get a read-only version of this artifact

► Users can check out multiple artifacts so that they can work on sections of the architecture without anyone else modifying it while they work on it

► A SQL-based query reporting language enables users to build and run reports to answer questions about the information they have modeled► what business processes are related to what organizational goals► what applications are used to perform what business processes► what business processes operate on what data entities► what user has modified what information on what date► etc

Enterprise ArchitecturePage 12

A case study: Motorola (cont.)

► Project team developed complex models of Symbol’s enterprise architecture

► Each element (system, database, application, etc) was depicted, along with its use (upstream and downstream) and interactions with other systems

► Integration team used the information stored in System Architect to evaluate the existing landscape and develop a plan for integration into Motorola’s Enterprise Mobility business unit

Enterprise ArchitecturePage 13

A case study: Motorola (cont.)

Viryanet (SOPRD)Operational

Service Centers

CLARIFY (CPRD)Support Center & Contracts

SAPService Logistics

ModelsCustomersShipmentsInvoicesCredits

RPA

Models

Shipments

Temp Sites

Contract Invoices

Invoice Return

Contract Credits

Places

PricingEXCEL

Support Program Pricing

SymbolMetrix

AIT&

CSR's

Lowes

PRM

Interface

ViryanetData Mart(SDPRD)

Interface

DOA Data

SPR

AutoAdds Units

Shell Contracts

100

Site Information

106

107

105

104

103

102

101

109

112117

ViryaNetData

Updates(15)

Excel

Xmodel 317

Document System

Interface

533

108

Flat Files From Vars/Vads

Warranty Reset

Flat Files From Vars/Vads

Contract Line Adds 111

110 115114

ACS

116Install Base

Sites/Contracts

Model

302

303

300

Cases

308Palm/IMS

309

VBAIT

Cases/Sites/Models/Products/Contracts

310

Customers

Parts

DfW

RMADetails

New RMA’s

Part Orders

534

SymbolData

Updates(6)

620

TesseractDataBrno

T&M Billing

Credits

Invoice Return 615

614

613

RMAExcept

612

Update Sears

Partners

Maquila

UPS ShippingSystem

Shipping

517

528

Clarify Summary

Data(CDER)

SymbolData

Updates(15)

118

Metrix Calls622

WebContract Verification525 526

527

FlatPriceExcel

PricingTier

616

Automatic

Manual

Service IS Interfaces 5/1/06

Xelus

EpogPricing File

600 ZipCodes601 Orgs602 Sites603 Models604 Install Base605 New Cases606 Case Updates607 Support Programs608 Contract Headers609 Contract Detail610 Employees611 Config Managerment618 Repair Customer table617 Contacts627 Contract Part Information636 Default Express Pool637 Flat Rate Contract Details

Install Base Changes 511Install Base New 512Config Changes 514Model Swaps 515Contract Adds 516ModelUpgrades 542

DefferedRevenue

IrisCall Info

CallInfo

CustomerExcel FilesFor Repairs

CallInfo

3rd

PartyRepair

524

523

CSR Calls119

518

522

307

625

WebUsers

626

REPORTS

Portal

Reports

Reports

Reports

Reports

MicroSega

Customers

Shipments

Invoicing

Models

700

702

703

701

Parts 704

Metrix Sites120

DfW Direct Updateof Datamart

Parts

CDER(Another View)

(See right of page)

Part Usage

540

304

802

801

800

PartUsage

804

314

T&MBilling

320

Credit Check

Customer Survey (Walker)

Case History

112

121

RMA’s&

Repairs

634

UPS

NewRMA’s

630

Return to Peak

Vendor Updates

635

Peak

RMA’s

631

DfW

DfW

DfWDfW

DfW

DfW DfW

Iris

Iris

Express99

Call InfoExpress99

Express99

Interface

FedExShippingSystem

Shipping541UPS ShippingSystem

UPS ShippingSystem

FedExShippingSystem

FedExShippingSystemPart Usage

ZipCodes 500 Organizations 501

Ship-tos 502Models 503

Install Base 504 Support Programs 505 Contract Headers 506

Contract Detail 507 Employees 508

Config Managerment 509 Tier Pricing 510 Temp Sites 519

Contacts 520 Org Notes 521

Bill-tos 543Flat Rate Contract Info 562

Part Contracts 566

Extra Fields

From DFW

InvoiceReturn

Information

Parts

RMA’sRepairHistory

632

301

621

513

550

Demo Depot

NewRMA’s

638

PeakRMA’s

554

UPSRMA’s

UPSRMA’s

556555

Configuration Information 123

529

CallInfo

3rd

PartyRepair XML file

552

IR Transfer Between DFW Data Bases 553

563

DFW Express to and From for

DX1 and DX2 repairs557

558 Extrernal Customer

DfW

DataSummaryUpdates

124

Direct Data Interfaces for Express (5) 561

BatchCheck559

619

Xelus Part

Holds

SAT Interface 564

565 SAT

Services IS Interfaces

DfW

DfW

Fullfillment

Recqisitions

Parts Return

Cases

TesseractAustralia

TesseractData

Shanghai(Stand Alone)

REPORTS to Customers

Reports to Customers

Reports to Customers

Invoicing for Contracts

&T&M Repairs

Parts Usage

&PO’s

Repair History

Repair History

Invoicing for Contracts

&T&M Repairs

Installbase

Installbase

Extrernal Customer

FSR’s

PRT

PRT’s

Material Receipts

Material Receipts

407

404

402

401

409

406

405

409 407

404

401

400

403

400

403

408

Not Used Anymore

Cust Survey321

Customers

GAP to and From (RMA)

Barnes & Noble to/From (RMA)

Best Buy (RMA)

AspectInterface

Not U

sed Anym

nore

SAP- ERP/R3

Solution Builder

Comergent Product Advisor

(Product Comparisons)

Comergent Product

Confiugrator and Visual Modeler

Configure Product

View, Create, EditShopping Lists

Administrative Interface(User, Product, Advisor)

Manage Shopping List(HTTP)

Search, Browse, Advise(HTTP)

Image and Datasheet Library

@www.symbol.com

Gentran(EDI) NFS MOUNTED

Comm

erce.Net

PO ACKChange ACK

PO ForecastPO Change

Updates: Vendor Cross ReferenceMaterial Master data

(classification, quality, export/import group, std. price product group

assignment)Engineering Change (Long Text)

Document Mgt dupdates(long text, document master revisions

Queries

ECAD ToolCadence

Approver Search, AML Report, EC Contract Search, EDMS, Package Exception Report

SAP Data Warehouse

Agile Data Warehouse

Symbol Insight – Policy Document Search, Sales Insight – PMB Search

AgileRoHSSync

Agile PLM Database

Symbol AGLink

(Launched by Windows Scheduled Task)

Siemens ALR3 (Launched by agile2sap: Symbol custom application)

AGILE PLM

XML files to close RMA'sDX1/DX2 Repair (To and Fro Interface)

Sears Part Orders, RMAInvoice Return Info

SPR

RPAPaging

ClarifySupport Center &

Contracts

Express 99

UPS RMA

MaquilaLink

Metrix

SMART

IRIS

Xelus

December 2006

Business Applications and Integration Chart

Business Connector

My Symbol Order(HAHT Software)

Tesseract (International

Customer Service)

Viryanet(MySymbolCare)

Data Mart

FTZ Link

SAP CRM

Deliveries manifested every X

minutes ODBC

Deliveries to be manifested real

time ODBC

ZS

PI S

cann

ed D

eliv

ery

No

tes

ever

y X

min

utes

(T

BD

) -

RF

C

T &

M In

voic

ing

Mat

eria

l Rec

eip

tsP

RT

PR

T, I

nvo

icin

gM

ate

rial R

ece

ipts

Ser

ial #

info

for

US

Sal

es

Org

T &

M &

Co

ntra

ct In

voic

ing

(Ser

ial I

nsta

ll B

ase)

Customers & Repair

Tier Pricing,Service Centers by Customers,

Flat Rate Pricing

Ful

fillm

ent

s, R

equ

isiti

ons

,R

etu

rns,

Par

t Mas

ter

Usa

ge

- O

pen

Ord

ers

Allo

catio

ns,

Ne

w O

rde

rs

Material Movements of FTZ Tracked Products in and out of

the FTZ in McAllen.

Raw Materials, Finish goods & production

BOM's & vendors for Plant US05

SAP SCM/APODemand Planning

SAP GTSExport Screening

Drake Kryterion

-

Siebel PRM

Partner Master DataPartner Product Certifications

User TranscriptsCertificates

Real-time Inteface via XMLUsers – 45,000

Companies – 13,000

Associate’s InformationSymbol LocationsOrganization Structure

Pric

ing

and

Cos

t fo

r C

RM

Dis

cou

nt C

ateg

ory

Ce

rtifi

catio

n C

ode

,P

rodu

ct D

ata

ERMANCO CMS

Drop Shipment

MySymbol Dashboard/ MSD

EMEA Web Server

FileSite Interwoven

Virsa/ VRAT/VFAT

Posts Goods Issue every X minutes (TBD) RFCManifest Details every X minutes (TBD) RFCGenerates Invoice, every X minutes (TBD) RFCPosts Goods Issue every X minutes (TBD) RFC

Advance Shipment NotificationInbound orders (POs & STOs

Material MasterMaterial RequisitionsSAP Inventory Hold

SAP Inventory ReleaseMcAllen Deliveries - Real time

as created (ALE/HTTP)

Manifest, PGI & InvoiceDelivery Address Info

NODE: NO.:TITLE:NODE: NO.:TITLE:

Stock Transport PutawaysPick Confirmations

PutawaysCat Inv Holds

Cycle Count AdjPurging Material - Cat

Inv RecReplenish Consign

Delivery Pick DetailsDelivery AllocationGenerates PCI & Invoices

Reporting MaterialMaster, Stock Overview,Engineering changesSingle and Multi level BOMsDocument Management overview, products costing/costed BOMs.

Bill

ing

T&

MS

pare

Pa

rts

Sal

esC

red

its

Quick Address

ACS

Interface

ZipcodesOrganizations (CustomersSites)Bill-to and Ship-tos Models in the parts tableInstall Base New Cases Case UpdatesSupport ProgramsContract HeadersContract Details Configuration ManagementContacts Repair customer routing Deferred Revenue DataWeb Users (316)Contract Parts Order Default express PoolFlat Rate Contracts

Interface(manual)

Parts

Sites, Products

Mod

els,

Par

ts,

Cu

stom

ers,

In

stal

l Bas

e

Sites, Model Contracts and unit infromation

Zipcodes, Organizations,Sites,Ship-tos,Models, Install Base , Support Programs, Contract Header, Contract Details, Config Management, Tier Pricing, Temp Sites, Contacts, Organization Notes, Bill-tos,Flat Rate Contrats

PlacesModelsShipmentsAutoAdds UnitsShell Contracts Contracts HeadersContracts DetailsInvoice ReturnCredit CheckConfiguration Information

Temp SitesContract InvoicesContract Credits

Install Base Changes New Install Base Configuration changes and Adds Model SwapsContract Adds Model upgradesPart Order ContractsDirect Data transfer

Call Data(manual)

FedexShipping

Call Data(manual)

RMA(Call)/ IR Details

Parts Usage

Batch Checking

Web ScreenVerification for IR

Add Units,Warranty ResetContract Pricing

Metrix SitesCreate CSR Calls

Shi

ppin

g P

artn

er

Site

s

Updates

Summary Table UpdatesInstall Base

Temp PlacesContacts

RMA Exceptions

Partner Updates

Check Clearing Positive Pay

EFT Payment Data

T&E Entries

Customer ExportUpdate Customer

T&E Entries

AR Extract

Tax Relevant InformationRFC Passing Tax Relevant Sales Order/ Invoice Data

ISG Telecom Posting Interface

Sales CompensationBilling and Booking

LockBox Interface

Legal Billing

Tax

Re

leva

nt

Cu

stom

er M

ast

er

Tax

Ra

tes

Product, Order Info

Loans

Utilization Dashboard

Sales Credit Claiming

Business Warehouse reporting

Survey Management

Territory Dashboard

My Vacation

EMEA Demo Depot

My CommissionsAscential ETL Server

Sal

es O

ut, D

istr

ibu

tor

inve

ntor

y,

Sal

es A

djus

tmen

ts, e

tc.

Crystal Enterprise/ Crystal Report

Chase

Vertex

Trilogy/Prism

Serengeti

Mellon Bank

ISG

GetPaid

Gelco

eCredit

Concur

Bank of America

Bank One

ETC

Calls IRIS

Ord

er

Ack

now

led

gem

ent

Tra

nsf

er

Lis

t

Quality Related ToolsFujiFlexaTRAXKanban Printing LabelsEPC SolutionsNAFTAESD DatabaseQual LabDerbyPEER DIRECTPeerSyncMet_TrackFA_EstimatingPMO/Niku/Clarity Tool

Release Data

Labor History Data

Account Master UpsertProduct Families

Sales OrganizationsAccount Manager Assignment

Salesforce.comLink for Opportunity Management

Partner Name, Level, Track, Status, Compliance Status,

Assigned Distributor

Par

tner

Cre

den

tial

(sso

)

Quotations

SAP BW Infospoke

Symbol.comInquiries

Qualified Leads through ETL Lead

Management

Web

Rep

ort

ing

ETL Lead Management

Ord

er

Sta

tus

Ord

er

Cre

ate

R/3

Val

idat

ion

DFW (4)

SA

P F

lat

File

s

Parts Usage& PO’s

Demo Depot

Pitney Bowes TMS (Conquest)Catalyst (TX)

8.1

Tesseract

Read Only

EMEA Demo Depot

Read Only Invoice Return FileParts

BOM Import

Partner Performance(booking, revenue etc)

Opportunity and deals desk

config testing information

UPS SHIPPING System

Shipping

Part Usage

Sales and Distribution(SD)

Materials Management(MM)

Financials and Controlling (FICO)

Warehouse Management (WM)

Production Planning (PP)

IDC Track and Trace

Tra

ckin

g #'

s fo

r ID

C S

hip

men

ts

Customer, job info by RMA #

Support/Call Center ToolsSymon Deskview ClientAspect Screen Pop

Finance AppsCRMS ZasioRIA/ CheckpointSend-Me Imaging Kiosk1099 ETCTRESS - ReynosaTRESS – JuarezCMS (Transcentive)InSource

Reporting/PortalsOnline PhonebookFinance PortalEngineering PortalVWARE ActuateOnline Support KnovaDataWarehouse (Oracle)HR Portal

Global Products Group (GPG)

MiscellaneousGRASPVisitor WatchSecure PerfectClarity

Knowledge Management Management SystemMachine HandbookSearch Engine For Verity / Find ItITInsight webResite

MicroSega

Cu

stom

ers,

Shi

pme

nts

Mod

els,

Par

ts

Bill

ing

T&

M

and

Co

ntra

cts

SystemPack

SYMBOL UNIVERSITYSUM TOTAL SYSTEMS (DOCENT)

Content Delivery Server

Learning Management

Systems

3 Streaming Servers

(hosted at Symbol)

Streaming Media Servers

ODBC

Copy/paste into Excel for Partner Estimate

Admin Users

Pos

itive

Pa

y

Check Clearing

Warmbodies

Ecomp Planner

New Hire

IO Motion

PhoneBook

CLMS

MCAD ToolsIDEAS

Pro/EngineerSolid Works

Release images

CASE ToolSPIN

Links to hex images

S/W Hex images

Test & Validation Tools SPIN Doors

Lab ToolsNew Products eLabEPCTracker SystemCrib Master

Project Management ToolsIssue tracking - PIC - EPIC -Team Track - Live Link

Product Management/ Marketing ToolsCustomer Feed Back SolutionsWhere usedCPR

System Solutions ToolsDev CentralGRIP

Engineering CRT Tools SPR

Internal Order

Engineering Design / Analysis Tools

Computer Aided Software Engineering (CASE) - PVCS - CVS - Control Version System - CVS – Subversion - Clear Case - Bugzilla

Electrical Computer Aided Design (ECAD) - Harmony - MakeDo - ModelSim - Synopsys - Synplicity

Mechanical Computer Aided Design (MCAD) - ANSYS - Alias Studio Tools, - Customer Intelligence Database (CID) - ID Virtual Studio Asset - Lightyear - CosmosWorks - CF Design - Intralink - MoldFlow

New User(sso)

eLateral

Engineering Project Charge

Database

HTTP/ALE

SAP BW/BI – Business Intelligence

SAP EP – Enterprise Portal /

KM

RMA

IBM HELO - Partner

RMA

IMS

On-Site Calls

SSO

forecast, planning, opportunityand Sales history for forecasting

Solution Manager

IXOS

Doc Imaging:AP, PO’s

SAP XI/PI – Process Integration

Telxon – Total HR

Employee Data

Cost Center

ETIContact Details

Sears/Kmart

SalesMarketing Campaign ManagerCocaColaNestleGRIP

Color LegendApplication in use.

Application being phased out/replaced

Application currently in use but to be phased out later

Application being introduced

No Strategy for the Application in the roadmap

Application link to simplify interface depiction

SAP HR

CAM Future Interface

New Product Request

CPR

Shape LegendApplication

Reports/Documents

Hosted Solutions

EPOG DB

SOLUTION BUILDER DATABASE (Stores product hierarchy, shopping lists, advisor

questionnaires, product manager skus, users, Visual Modeler Model repository, etc.)

SkillSoft Class Hosting

Third Party Software/Systems

Excel / Flat files

Data Container

Websites

Servers

On Boarding Website

EDMS (engineering drawings), PDRS (project documents) and PDS (Procedural/ISO documents)

Websites