Enterprise Architecture Approach to Developing a Private ... · • Data Center Modernization ......

Copyright © 2014 Boeing. All rights reserved.

Enterprise Architecture Approach to Developing a Private DBaaS Cloud at Boeing Boeing’s Success on the Road to IT as a Service

Enes Yildirim, Infrastructure & Platform Hosting Services, The Boeing Company

Sami Turan, Database Strategy and Design, The Boeing Company

Yunas Nadiadi, Enterprise Architecture, Oracle Corporation


Virtual Technology, Real Results

Boeing’s Vision and Strategy

ITaaS Transformation Approach

Results

Path to the Future

| 2


Innovation is embedded in Boeing’s DNA

Increasing Business Challenges • BCA: Increase production rates at

committed profit margins

• BDS: Accelerate change to remain competitive

• EO&T: Drive innovation through focused enterprise R&D

• IT: Expedite adoption of emerging technologies that drive business value

First ground to air radio communication

1929

First Hughes 601 satellite achieves orbit.

1987

Boeing 707, first successful commercial jet.

1957 Future

R&D Centers

Joint Research Centers

International University Relationships

10,700+ Active Patents Worldwide

Employees in

65+ countries

$86.6 billion

One Boeing

$66 million in Community Investments

50+

22

6 in Revenue (2013)

169,000

2009

The 787 Dreamliner applies breakthrough composite technology.

Moon to Mars: Extended humans space travel

| 3


Boeing IT Addresses Scale and Complexity of Global Business Operations

14,000+ Virtual Machines on 3,000+

Physical Servers

20+ PB Storage

7000+ Boeing IT Employees

60+ Business Units /

Accounting

2,000+ Apps Hosted on 1,500+

Servers

IaaS

DBaaS

PaaS

20,000+ SQL Server &

Oracle Databases 3,000+ Database Servers

Boeing IT

5,000+ Applications

• Multi-Billion $ IT Spend

• Data Center Modernization

• Future State Architecture

| 4


“Cloud First” Strategy

Community Hybrid

Private Public

External SaaS Business Capability (Service Based)

Internal or

External

PaaS

(DBaaS/MWaaS)

Integrated Platforms (Pattern Based)

Internal or

External IaaS Components

(Standards Based)

Internal or

Co-Located Traditional Shared/Dedicated

• Consume capabilities at the highest level based on business needs

• Implement a hybrid cloud model • Leverage the private, public, and

community clouds • Adapt business process to services

More Control Less Control

| 5


Program Goals

COST

PERFORMANCE

OPERATIONAL MATURITY

DIFFERENTIATION

STRATEGY

• 80% 1st time quality • 300+ days to provision environment

• Basic & commodity Platform costs too much

• Level 1 - 2

• One size fits all

• Virtualization

CURRENT STATE TARGET STATE

~100% 1st time quality < 24 hours to provision environment

50% reduction in cost per environment Double digit $M savings per year

Level 4

Tiered service offering

Cloud

| 6





Results

Path to the Future

| 7


Guiding Principles Lay Foundation for Culture of Innovation

Bank on Success - One vision: everyone owns the vision; everyone plans on success; everyone delivers to commitment

Leverage the Good - Throw out the bath water, not the baby

Self-Fund Innovation through tough prioritization and focused quick wins targeted to create efficiencies

Partner for Success - Expect key stakeholders and vendors to invest ($) to achieve the vision

Don’t Accept the Status Quo!

| 8


Transformation Approach

Critical Elements of

Transformation

People Technology People People

People Process

| 9

• Leverage industry expertise

• Acquire strategic new talent

• Transform existing staff

• Empower to dream IT

People




Transformation


People Process





People

• Establish quick wins < 90 days

• 5 year vision & <12 month plan

• Embrace agile methodology in

running an Infrastructure program

• Publish success & failure

• Prioritized business outcomes to

drive innovation (not technology)

Process

| 10




Transformation


People Process

| 11





People

• Establish quick wins < 90 days

• 5 year vision & <12 month plan

• Embrace agile methodology in

running an Infrastructure program

• Publish success & failure

• Prioritized business outcomes to

drive innovation (not technology)

Process

• Build a flexible platform to enable

rapid time to market for future

value-added services

Technology


DBaaS Architecture Development Process

| 12

Business Context

Architecture Vision

Current State

Future State

Roadmap Governance

Focu

s A

reas

• Business drivers

• Business case requirements

• Use case analysis

• Reference architectures

• Socialize vision with key stakeholders

• Database estate analysis

• Current state challenges

• Capabilities gaps

• Environment & operations

• Database platform

• Management platform

• Ecosystem

• Gap analysis

• Transition phases

• ITSM maturity

• People and Process

• Change management

De

live

rab

les

• DBaaS drivers and goals

• DBaaS metrics and scorecard

• Capabilities Model

• Use cases

• Architecture principles

• Conceptual architecture views

• Environment analysis

• Application impact analysis

• Operations analysis

• Solutions & operations architecture

• Database consolidation

• Management tools

• Integration

• Prioritized list of initiatives

• Strategic roadmap

• Implementation strategy

• ITIL maturity assessment

• RACI’s

• DBaaS governance strategy


Boeing DBaaS Strategy Map - Business Context

| 13

Defining, Developing and Deploying a DBaaS platform through investments in people, process, and technology will enable IT to offer a solution that will… • Reduce lost time to the business • Improve time to market • Decrease risk • Reduce IT TCO …which will assist LOBs in achieving corporate goals.


DBaaS Conceptual Architecture Vision

| 14

Provides a high-level conceptual architecture vision of the functional capabilities in scope of Boeing’s DBaaS offering.


Current vs. Future State DBaaS Capability Heat Map

| 15

The logical architecture heat map diagram summarizes the current DBaaS capability disposition as: • Available • Partially available • Not available Relative to the future state key requirements in scope for Boeing.


Business Service Catalog

| 16

Focus Areas

• Service Tiers

• Recovery Levels

• Database T-Shirt Sizes


Detailed Technical Catalog

| 17

Focus Areas

• Deployment Host, OS and Oracle version

• HA and DR Technology options

• Backup & Recovery Technology options

• Patching & Elasticity options

• Managed & Monitored by VMware & Oracle Enterprise Manager Tools

Deployment

Models

Virtual

Host

Physical

Hosting#HOST +DISK +MEM OS

Oracle

Versions

VMware

HAVMware FT +RAC

Active

Data

Guard

+FSFO +GGDatabase

Backup

Flashback

DatabaseOS Backup

Out of Place

OS Patch

Rolling

OS Patch

Rolling

Oracle

Patch

Scale Up

Scale

Down

CPU BurstMEM

Burst

IOPS

Burst

MB/s

Burst

Platinum 1:1:1 Yes Yes 5 Yes Yes Yes Yes 2-Node Yes Yes 48 HoursVMware

SnapshotYes +RAC +RAC Yes No No Yes Yes

Gold 1:1:1 Yes No 2 Yes Yes Yes Yes 2-Node No Yes 24 HoursVMware

SnapshotNo +RAC +RAC Yes No No Yes Yes

Silver

1:1:1

1:1:M

1:1:S

1:1:X

Yes No 1 Yes Yes Yes No No No Yes 24 HoursVMware

SnapshotNo No No Yes No No Yes Yes

Bronze

1:1:1

1:1:M

1:1:S

1:1:X

Yes No 1 Yes Yes Yes No No No Yes 24 HoursVMware

SnapshotNo No No Yes No No Yes Yes

Sandbox 1:1:1 Yes No 1 Yes Yes Yes No No Yes No No No No No No No No Yes Yes

ElasticityHost, Operating System and Oracle Versions High Availability Disaster Recovery Backup and Recovery Patching


DBaaS Strategic Roadmap

| 18

Implement Foundation Configuration / Change Mgmt Provisioning Automation Monitoring & Alerting

Bu

sin

ess

St

rate

gy • Reduce IT TCO and lost time to

business through standardized Software and Infrastructure; and defined Service Catalog with tiers.

• Reduce risk through configuration / change management.

• Improve time to market through standard DB config templates for provisioning automation.

• Improve SLAs through Improved monitoring & alerting.

Tech

no

logy

St

rate

gy • Standardized database platform

• Standardized service catalog • Increased database capacity • Platform for consolidation

• Configuration/Change Management • Database service portfolio • Database service delivery • Business service portfolio

• Monitoring and alerting

Op

era

tio

nal

C

han

ges

• Skills - DBaaS technical platform • Skills - DBaaS service management and tracking

• Skills - DBaaS service management and service delivery

• Skills - DBaaS service management and tracking

• Process - Service level management; Service catalog management; Request fulfillment

• Process - Configuration & Change Management

• Process – Service Portfolio Management; Service Asset Configuration Management; Provisioning

• Process - Incident management

Ou

tco

me

• DBaaS infrastructure foundation • Increased service standards • Improved SLAs • Added capacity for business

initiatives

• Improved compliance • Improved change controls • Improved configurations visibility

• Improved DB provisioning time • Decrease manual work

• Improved SLAs • Reduce outages & duration


DBaaS Strategic Roadmap - Continued

| 19

Reporting Usage Metering Self Service Portal Resource Management Access Management

Bu

sin

ess

St

rate

gy • Improve customer

visibility to SLA / QoS metrics through detailed reporting.

• Reduce IT TCO through Usage Metering/ Showback.

• Improve time to market with consumer portal for service catalog, self service and order management.

• Reduce IT TCO / risk, improve time to market with better resource utilization, consolidation.

• Reduce risk with better security controls for account and access management in IDM systems.

Tech

no

logy

St

rate

gy • Reporting metrics &

SLA / QoS attainment • Resource usage based

show-back / utilization accounting

• Consumer portal for service catalog, self service and order management

• DB resources utilization & segmentation management for competing demands in shared environments

• Security best practices using granular LDAP groups, password lifecycle & account management in IDM systems

Op

era

tio

nal

C

han

ges

• Skills - DBaaS consumer service management



• Skills - Resource planning and balancing

• Skills - Information security

• Process - Service measurement

• Process - Metering, showback, accounting; Service measurement

• Process - Service catalog management; Request fulfillment

• Process - Demand management • Process - Information security management

Ou

tco

me

• Transparency on SLA / QoS attainment

• Visible cost usage & showback

• Improved DB provisioning time

• Decrease Manual work

• Improve system performance & availability

• Faster scale on demand • Improve utilization • Better manage EOSL

• Improved security controls


Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

Financial Service Level Change Incident Service Improvement

Service Portfolio Availability Service Asset & Config. Problem Service Measurement

Demand Capacity Release & Deploy Request Fulfilment Service Reporting

Strategy Generation IT Service Continuity Transition, Plan, Support Access

Service Catalog Service Validation Testing Event

Information Security Evaluation

Supplier Knowledge

Processes to Start With

Priority ITIL Processes for Cloud

| 20

Priority Process for Cloud


Building the Cloud Services in Phases

Service Catalog Offerings Boeing Ecosystem Integration Points

Targets Automation Integration

PaaS & MaaS

DBaaS

IaaS

RHEL 6.5 IIS

Phase 1: Complete

.Net Applications RHEL 6.5

Windows 2008 R2 Windows 2012

AD

HPSA

NetBackup

Apptio

MyServices

SIS

HPOM

NAMS

HPOO vSphere

Apache IIS 3

WebSphere Tomcat

Phase 4 & Later

App CMDB

PerfMgt

App DR

WAS

AWS

Azure

Azure

OpenStack

AWS

OpenStack

.Net Applications JBoss

Phase 3: Q1 2015

App Monitoring

Backup

Patch Mgmt

Apprenda

OpenShift

vSphere Apptio

Oracle 11 Oracle 12c

SQL 2008 SQL 2012

Phase 2: EOY 2014

Apptio

OEM

Backup

Patch Mgmt

HP DMA

Oracle OEM

Oracle RAC

SQL Cluster

Oracle Stand-Alone

vSphere

DBIS

SA

| 21

Subject to Change


Cloud

Resource Pool

App Platform

Package

Deployed

Technical Approach to Provisioning Within 24 Hours

End-User / Developer

REST

API

User

Notification

Windows / Linux

Templates

Deploy from Template

Additional

SW/Config/Integration (~1-2

hrs.)

Apprenda

OpenShift

Oracle OEM

HP DMA

REST APIs

Standard DB

Config./Deploy

SIS

HPOM

Apptio

Ent. Dir

Backup

Patches

Monitor

Backup

Mgmt. Svc

DBIS

Patches

Apptio

App Configuration

Orchestrator (vCO)

Orchestrator (HP 00)

Portal (vCAC)

*PaaS vendors still under evaluation.

| 22

REST API





Results

Path to the Future

| 23


Cloud Capability Maturity Model

Service Driven 3

Ad-Hoc

Basic

Controlled

Business Automation

Optimized ITaaS

2

1

0

5

4

Automated, policy-driven

operational control

Automated process

management and operational

controls

Complete operational control

and quality of service

assurance

Limited control over

virtualization and cloud

computing layers

Defined for virtualization

environment

No support for virtualization or

cloud computing

All IT functionality delivered

"as a service”

Business critical services offered

and controlled within the

virtualization or cloud computing

layers

Services governance and lifecycle

are defined. Design and

development processes for

services are established

Objectives defined, limited

automation, manual or automated

integration with existing IT

processes (change, configuration)

Adapted for virtualization,

largely manual with basic

operational controls defined

Objectives undefined, ad-hoc

and manual

CoE manages all non-legacy

elements

Expanded CoE

CoE established with

experienced and

knowledgeable staff

Center of Excellence roles and

responsibilities are defined

with a limited staff

Roles specialized for

management of virtualization

environment

Roles are undefined

Process Operational Tools &

Technology Roles

Reactive

Proactive

Predictive

2013

2014

2015

| 24


From Theory to Results

0

50

100

150

200

250

300

350

2010 2011 2012 2013 2014

Provisioning Cycle Time

300+

Days

to

< 1 Day

Dramatically reduced cycle time through people, process, and technology transformation *August 2014 cycle time is ~ 15 days

| 25


Program Goals - Update

COST

PERFORMANCE

OPERATIONAL MATURITY

DIFFERENTIATION

STRATEGY

• 80% 1st time quality • 300+ days to provision environment

• Basic & commodity platform costs too much

• Level 1 - 2

• One size fits all

• Virtualization

CURRENT STATE JUN 2013

TARGET STATE DEC 2014

~100% 1st time quality < 24 hours to provision environment

50% reduction in cost per environment Double digit $M savings per year

Level 3 Level 4

Tiered service offering

Cloud 1.X IaaS, DBaaS, and PaaS MaaS

| 26





Results

Path to the Future

| 27


Path to the Future

2013 Laying the Foundation Cloud Automation

• IaaS pilot

• Process updates

• Roles/Responsbilities update

• Resource-based costing model

2014 IaaS and DBaaS Platforms with Advanced Features Cloud Automation & Operations

• Enhanced portal

• IaaS &DBaaS offering matching needs of 70-80% of WLs

• Mature Operations

• Resource-based charge back

2015 Fully integrated

Managed Cloud Services • Cloud broker

• Hybrid Cloud

• ITaaS capabilities

• Financial Model Update

• Ability to rapidly offer new services

What’s Next?

| 28


Summary

Transformation is a journey effectively guided by Enterprise Architecture

People first, technology next

5 year vision, <12 month plan, < 90 days demonstrable value

Bank on success

Business outcomes are the priority (not technology)

Perfect is the enemy of good

It is hard work

Business value is well worth the investment

Don’t accept the status quo!

| 29


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