Enterprise Console v10 - HelpSystems · Vista or Windows 7 with User Account Control (UAC)...

Halcyon Enterprise Console

v10.3 Installation Guide

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Pre-Installation and System Requirements 4Licensing ................................................................................ 4SQL Requirements and supported versions........................... 4Minimum Hardware and Software Requirements................... 4

Prerequisite SQL Server Software..................................... 4Enterprise Server Operating System................................. 5Enterprise Client Operating System .................................. 5Microsoft .NET Framework (v4.6 or higher)....................... 5GSM data terminal............................................................. 5

Configuring SQL, Installing Enterprise Console and Licensing 6

Configuring SQL on SQL Server for use with Enterprise Console................................................................................ 6

Installing Enterprise Console onto a Windows Server............ 7Installing Enterprise Console (Server) Common Components ...................................................................... 9Installing Enterprise Console (Server) Device Manager..13Installing Enterprise Console (Server) ............................. 13Installing Enterprise Console (Server) Instant Alert......... 14Installing Enterprise Console (Server) Trap Receiver...... 15Completing the installation............................................... 16Windows Authentication .................................................. 16

Licensing Enterprise Console (Server)................................. 18Manually starting the Instant Alert Server............................. 18

Enterprise Server Code ................................................... 18

Basic System Setup 20Selecting the Enterprise Server for Instant Alert .................. 20Enterprise Console Password Access.................................. 20Adding a Power/System i to Device Manager ......................20Adding the Enterprise Console Device to the Power/System i.

........................................................................................... 20Creating a Test TCP/IP Rule ................................................ 22

Stop the TCP/IP Monitor .................................................. 22Creating the Rule.............................................................22Re-starting the Monitor .................................................... 23Checking the test result ................................................... 23

Deleting the test rule ............................................................ 24

Troubleshooting 25Enterprise Console............................................................... 25Power/System i:.................................................................... 25

Configuring Message Sending 26Attaching a GSM Data Terminal (Optional) .......................... 26Attaching and Configuring a NPort (NETGSM) device......... 26

Configuring the NPort NETGSM within Instant Alert ....... 29Configuring an e-mail server for use with Instant Alert......... 30Adding the e-mail server to Instant Alert .............................. 30Adding contacts to the Halcyon Address Book..................... 30Sending a Test Message ...................................................... 31

EHS6T LAN – Configuration Guide........................................... 32Overview .............................................................................. 32Initial Configuration............................................................... 32Modem Timeout.................................................................... 35Device Password.................................................................. 35

Installing Enterprise Console Client 36From HECClientSetup.exe download:....................................... 36

Accessing the main Enterprise Server from the Client .... 36

Contacting Halcyon Software 37Company Information ................................................................ 37

Table of Contents

Pre-Installation and System Requirements


Please check the following items prior to installing Enterprise Console (Server) v10.3.

LicensingEnsure that you have a license code for the Enterprise Console software. This licenses one copy ofEnterprise Console and Enterprise Server Manager on one PC. Further Enterprise Console clients can beinstalled without the need for additional license codes.

To obtain a trial 30 day license key for the above components please email:

[email protected]

or contact your local Halcyon Software distributor.

See www.helpsystems.com/halcyon for details.

SQL Requirements and supported versionsThis version of Enterprise Console requires SQL in order to receive alerts and to store the user detailsdefined within Enterprise Server Options. Due to the way in which alerts converse with the EnterpriseConsole, the software is not restricted by database limitation and therefore the following SQL versions aresupported:

• SQL Express 2008 - 32bit/64bit - recommended

• SQL Express 2012 - 32bit/64bit

• SQL Server 2005 - 32bit/64bit





For links to the express versions of SQL and instructions on how to download, install and configure SQL forEnterprise Console, please refer to the manual; Installing SQL Server Express Editions. This manual canalso be used as the reference for the configuration requirements when using a full version of SQL Server.

Minimum Hardware and Software Requirements • Enterprise Server Install: Minimum 60GB available disk space, 2GB RAM (4GB recommended),

Minimum 1.4 GHz Processor Speed (2.0 GHz or faster recommended)

• TCP port 15000 opened bi-directionally for all systems that will communicate to the Enterprise Console

• Microsoft XML (MSXML) 4.0 Service Pack 3 or above

• Enterprise Client Install: minimum 1GB available disk space

• Static IP Address for device on which Enterprise Console Server is installed

Prerequisite SQL Server Software • Microsoft SQL Server 2008 R2 SP2 or higher recommended

• 2008: http://www.microsoft.com/en-us/download/details.aspx?id=30438

Halcyon Enterprise Console v10.3 Installation Guide- 4 -

http://www.halcyonsoftware.com

http://www.microsoft.com/en-us/download/details.aspx?id=30438


If SQL Server is installed on a device other than the one on which Enterprise Console is installed(recommended), you will also require:

• MicrosoftSQL Server Native Client (version 9.0 or later)

• http://www.microsoft.com/en-gb/download/details.aspx?id=30440

Note: Manual installation of SQL Server 2008 Express R2 and SQL Server Native Client is required prior to the installation of Halcyon Enterprise Server.

• Microsoft SQL Server Compact 4.0 ENU (installed as part of the setup process if it does not already exist)

Enterprise Server Operating System Requires higher hardware specification than listed previously. Please see the manufacturer’s website forfurther information.

Production environment

• Windows Server 2008 Standard*

• Windows Server 2008 Enterprise*

• Windows Server 2008 Datacenter*

• Windows Server 2012 Standard*

• Windows Server 2012 R2*

• Windows Server 2012 Essentials*

Enterprise Client Operating System• Windows Vista SP2 or above

• Windows 7 SP1 or above

• Windows 8

• Windows 10

For production mode, it is recommended that Enterprise Console is installed on Windows Server 2003 SP2or above which can be either a physical or virtual machine. For testing purposes the product will install toVista or Windows 7 with User Account Control (UAC) disabled.

Microsoft .NET Framework (v4.6 or higher)In order to run Enterprise Console (Server) v10.3 Microsoft .NET Framework v4.6 or higher must beinstalled on the server onto which the installation is being implemented.This can be downloaded from:

https://www.microsoft.com/en-gb/download/details.aspx?id=48130

Note: Following a fresh install of ,NET Framework 4.6 you will need to reboot the machine onto which it was installed. This is a Microsoft requirement.

GSM data terminalA SIM card is required for the GSM data terminal. Please order the GSM data terminal from HalcyonSoftware and contact your external suppliers for a suitable SIM card.


http://www.microsoft.com/en-us/download/details.aspx?id=27596

Configuring SQL, Installing Enterprise Console and Licensing


Follow these instructions to:

• Configure SQL on the SQL server in order to use with Enterprise Console

• Perform a typical quick-start installation by installing all Enterprise Console components onto onemachine

• License the software

Configuring SQL on SQL Server for use with Enterprise ConsoleUnlike previous versions of Enterprise Console, v10.3 does not come a supplied instance of SQL. Youmust specify your own instance and configure it ready for Enterprise Console to use. This is required priorto the installation process. See Prerequisite SQL Server Software for details.

1. On the server running your instance of SQL Server, create a new logon of ‘halcyon’ and grant sysadminserver role to enable the creation of tables by Halcyon. Do not use a semi-colon ‘;’ character in the SQLpassword. (The sysadmin server role can be removed once the HEC, HIA and HDM tables have beencreated).

2. Open the instance of SQL and ensure that within the Server Properties | Security Settings, Serverauthentication is set to SQL Server and Windows Authentication mode (as per the screen shot below).



3. On the server onto which Enterprise Console is to be installed, install SQL Native Client 2008(sqlncli.exe or x64 version).

4. On the server onto which Enterprise Console is to be installed, create an ODBC connection to check thecommunication with the SQL database.

5. Install Enterprise Console as per the instructions; Installing Enterprise Console onto a Windows Serverand when prompted, specify this instance of SQL.

Installing Enterprise Console onto a Windows Server1. Ensure that you have the downloaded the latest version of Enterprise Console - Server from;

http://www.halcyonsoftware.com/downloads

2. Once the download is complete, double-click on HECServerSetup.exe to begin with the EnterpriseConsole (Server) installation.

3. Choose the installation language from the drop-down menu. Click Next.

4. On the Welcome To InstallShield Wizard for Halcyon Enterprise Console (Server) dialog click Next tocontinue.




5. To progress with the Enterprise Console (Server) installation, the End User License Agreement must beaccepted.

Read the licence agreement carefully and if you agree to the terms and conditions set out in the licence,select ‘I accept the terms of the end user license agreement’ and click Next to continue.

Note: To generate a hard copy of the license agreement for your own records, click Print.

6. At the Setup Type dialog, select Complete.



Installing Enterprise Console (Server) Common Components

1. Following the configuration run routine, the Welcome to InstallShield for Halcyon Common Componentsis displayed. Click Next to continue.

2. Enter both the User Name and Company Name for which this installation is intended.

3. Choose the destination location for the common components of Enterprise Console (Server). Keep thedefault of %Program Files%\Halcyon\ selected earlier in the installation process or if you changed thelocation at that point, replicate the same destination location here.



4. At the Setup Type dialog, leave the default setting of Complete highlighted and click Next.

5. On the Database Server dialog, select the SQL Instance that you are using for Enterprise Console(Server) and supply the associated logon ID and password that you created prior to the installation. Orselect Windows Authentication, if applicable. (See: Configuring SQL on SQL Server for use withEnterprise Console)



6. Prior to installing the common components, review your choices on the Start Copying Files dialog. UseBack to return to previous screens and amend details otherwise click Next to continue.

Note: At this point you may see a reference to a pending reboot – note that Halcyon products don’t require a system reboot but this is a warning that there is a pending one (maybe for Windows updates or another application). Click Yes to continue.

The Common Components are extracted and installed.



7. The installation of the common components is complete. Click Finish.



Installing Enterprise Console (Server) Device ManagerNote: The dialogs used when installing Halcyon Device Manager are identical to those used when Installing Enterprise Console (Server) Common Components. Please refer to this chapter for reference if required.

1. Following the Installation of common components, the Welcome to InstallShield for Halcyon DeviceManager is displayed. Click Next to continue.


3. Choose the destination location for the Device Manager component of Enterprise Console. Keep thedefault of %Program Files%\Halcyon\ selected earlier in the installation process or if you changed thelocation at that point, replicate the same destination location here.

4. On the Database Server dialog, select the SQL Instance that you are using for Enterprise Console(Server) and supply the associated logon ID and password that you created prior to the installation.(See: Configuring SQL on SQL Server for use with Enterprise Console)

5. Prior to installing the Device Manager component, review your choices on the Start Copying Filesdialog. Use Back to return to previous screens and amend details otherwise click Next to continue.


The Device Manager component is extracted and installed.

6. The installation of Device Manager is complete. Click Finish.

Installing Enterprise Console (Server)Note: Nearly all of the dialogs used when installing Halcyon Enterprise Console are identical to those used when Installing Enterprise Console (Server) Common Components. Please refer to this chapter for reference if required.

1. Following the Installation of the Device Manager component, the Welcome to InstallShield for HalcyonEnterprise Console is displayed. Click Next to continue.


3. Choose the destination location for the Enterprise Console component. Keep the default of %ProgramFiles%\Halcyon\ selected earlier in the installation process or if you changed the location at that point,replicate the same destination location here.





6. Prior to installing the Enterprise Console component, review your choices on the Start Copying Filesdialog. Use Back to return to previous screens and amend details otherwise click Next to continue.


The Enterprise Console component is extracted and installed.

7. The installation of the Enterprise Console component is complete. Click Finish.

Installing Enterprise Console (Server) Instant AlertNote: Nearly all of the dialogs used when installing Halcyon Instant Alert are identical to those used when Installing Enterprise Console (Server) Common Components. Please refer to this chapter for reference if required.

1. Following the Installation of the Enterprise Console component, the Welcome to InstallShield forHalcyon Instant Alert is displayed. Click Next to continue.


3. Choose the destination location for the Instant Alert component. Keep the default of %ProgramFiles%\Halcyon\ selected earlier in the installation process or if you changed the location at that point,replicate the same destination location here.





6. Prior to installing the Instant Alert component, review your choices on the Start Copying Files dialog.Use Back to return to previous screens and amend details otherwise click Next to continue.


The Instant Alert component is extracted and installed.

7. The installation of Instant Alert is complete. Click Finish.

Installing Enterprise Console (Server) Trap ReceiverNote: Nearly all of the dialogs used when installing Halcyon Central Configuration Manager are identical to those used when Installing Enterprise Console (Server) Common Components. Please refer to this chapter for reference if required.

1. Following the Installation of the Instant Alert component, the Welcome to InstallShield for Halcyon TrapReceiver is displayed. Click Next to continue.

2. Choose the destination location for the Trap Receiver component of Enterprise Console (Server). Keepthe default of %Program Files%\Halcyon\ selected earlier in the installation process or if you changedthe location at that point, replicate the same destination location here.

3. Click Install to begin the installation. The Trap Receiver component is extracted and installed.

4. The installation of Tap Receiver is complete. Click Finish.



Completing the installationThe installation of all the Enterprise Console (Server) components is now complete. Click Finish tocomplete the installation.

In most cases, you do not need to restart your machine to run this software.

The Enterprise Console (Server) applications are now accessible from the Windows Start menu.

Windows Authentication If Windows Authentication was selected as part of the installation procedure, (see Step Five on InstallingEnterprise Console (Server) Common Components) the following services must be changed to use theWindows logon account:

Enterprise Console (Server) installation only:

• Halcyon Enterprise Server

• Halcyon Instant Alert

• Halcyon Network Manager

Specifying the Windows Logon Account

1. From Windows Start, type Services.msc in the ‘Search programs and files’ box. Press <Enter>.

2. Locate and right-click on the required service. From the pop-up menu, select Properties. Select the LogOn tab.

3. Select ‘This account’ and complete the details with the qualified account domain and password. ClickOK to confirm.

4. Repeat for the remaining Halcyon services as previously specified.

5. Restart the Halcyon services once the Account Logon details have been entered.



If running Windows 8 or Windows Server 2012If you are running on Windows 8 or Windows Server 2012, you also need to set the following Halcyonapplications to run as an administrator:

• C:\Program Files (x86)\Halcyon\Device Manager\DevManager.exe

• C:\Program Files (x86)\Halcyon\Enterprise Console\ECConsole.exe

• C:\Program Files (x86)\Halcyon\Enterprise Console\ECServOpt.exe

• C:\Program Files (x86)\Halcyon\Instant Alert\IABook.exe

• C:\Program Files (x86)\Halcyon\Instant Alert\IAServOpt.exe

1. Locate the above files using Windows Explorer, and for each file in turn, right-click and select Propertiesfrom the pop-up menu.

2. Select the Compatibility tab and select the ‘Run this program as an administrator’. Click Apply toconfirm.



Licensing Enterprise Console (Server) You must enter a valid license key before you can start using the Enterprise Console (Server) software. Atemporary license key can be obtained from Halcyon Software or your reseller prior to the evaluation of thesoftware.

To obtain a trial 30 day license key for the Enterprise Console (Server) - please email:

[email protected]

or contact your local Halcyon Software distributor.

See www.helpsystems.com/halcyon for details.

This step licenses Enterprise Console (Server) for use:

Note: Before progressing with these instructions, use the copy command from within your email program to extract the license code from the email sent by Halcyon Software as you will need to paste it into the Enterprise Console Server Options as part of the licensing process. Alternatively, save the file attachment ‘license.hli’ to a file path and then import it using the Import facility on the Edit License dialog.

Manually starting the Instant Alert ServerNote: This step only needs completing if you did not enter a license code as part of the installation process.

If you have not entered a valid license key as part of the installation you must manually start the HalcyonInstant Alert Server prior to continuing.

To manually start the Instant Alert Server:

1. From Windows Start select Control Panel | Administrative Tools | Services.

2. Scroll down the list to find Halcyon Instant Alert Server. Click this service once so that it is highlighted.

3. From the menu in the top-left hand corner of this dialog click Start the Service. The service starts (statusshows as Started).

4. From the menu bar select Action | Refresh to ensure that the service has started correctly.

5. Close the Services and Administrative Tools dialogs.

To License Enterprise Console (Server) This step licenses Enterprise Console products for use.

Enterprise Server Code 1. At the Windows Start menu, select Start | All Programs | Halcyon Applications | Enterprise Console |

Server Options.

2. An Invalid Enterprise Console License message is displayed. Click OK.




The Product Code dialog is displayed.

3. Enter the required product code when prompted (the machine reference field is pre-populatedautomatically).

4. Click OK. The Halcyon Enterprise Server Options dialog is displayed with the Licenses tab open.

5. Click Edit to display the Product Code dialog.

6. Click Paste to copy your previously copied license code into the License Code field. The Product,Machine Reference, Product Options and License Details fields change to reflect the terms of thelicense code entered. Alternatively, click Import to import the license directly from the ‘license.hli’ file thatwas sent as an attachment with the email.

7. The License Details are now displayed. These fields show the License Type, Expiry Date (or Permanentif a permanent license has been purchased), the Monitors included, the Operating System to which thelicense applies, the number of used/free licenses remaining and the Total Number of Licenses.

8. Click Apply to confirm. On the ‘Settings Saved Successfully’ dialog click OK. Now click Close.

Note: If you click Close without clicking apply you are prompted to ‘Save The Changes You Made?’ Click Yes to save the changes and close the dialog.


Basic System Setup

Basic System Setup

Selecting the Enterprise Server for Instant Alert

1. At the Windows Start menu, select Start | Programs | Halcyon Applications | Instant Alert | ServerOptions.

2. Select Enterprise Server from the left menu panel.

3. Click Select Server. The Select Device dialog is displayed

4. On the Select Device dialog highlight the device displayed (the local device is displayed by default) andclick Select.

5. Click OK to confirm and close the Instant Alert Options dialog. The Instant Alert Service restarts.

Enterprise Console Password Access

1. At the Windows Start menu, select Start | Programs | Halcyon Applications | Enterprise Console |Enterprise Console. Log on with the following user name and password:

• User Name: Administrator

• Password: Administrator

Note: When you add new users, the user name is assigned as a temporary password the first time the new user logs on. At that point, a prompt is displayed advising the password has expired and a new user password must be entered.

Adding a Power/System i to Device Manager

1. At the Windows Start menu, select Start | Programs | Halcyon Applications | Device Manager.

2. From the main menu select Devices | Add Device. The Add Device dialog is displayed.

3. Enter the System Name.

4. Enter a Description to identify the device.

5. Use the choice menu to change the Device Type from Workstation to Power/System i.

6. Enter the IP Address of the device. If there are additional network cards installed use Connection |Alternative IP Addresses to add all IP Address details

7. Click OK to confirm and add the device.

8. Launch the Enterprise Server Console and log on as Administrator.

9. Select Tools | Reload Devices to add the device to the Enterprise Console.

Adding the Enterprise Console Device to the Power/System i1. Log-on to the Power/System i that was previously added using Device Manager.

2. At the Command line type; GO HALCYON. The product main menu is displayed.


Basic System Setup

3. Select option 42=Configuration Menu.

4. Select option 4=Work with Remote Locations.

5. Press F6=Add to create a new remote location.

6. In the Remote Location field, enter the system name (for example ENTCON) to identify the device asthe Enterprise Console.

7. Enter a Description for the Enterprise Console device.

8. Change the System Type from *I5 to *PC.

9. Enter the IP Address of the Remote Location. (This can be found in Enterprise Console | Devices |Details panel if you are unsure).

10.Press <Enter> to automatically complete entry (setting the Handshake Interval to 5 minutes. This is theconnection check period between the local and remote system). Press <Enter> again to add the RemoteLocation.

11.If you wish, use option 9=Verify to test the connection between the Power/System i and the EnterpriseConsole. A system message is displayed advising you of the outcome.

12.Press F3=Exit twice to return to the product main menu.

Note: Installation and Basic Setup Completed

At this point you are now able to set up the monitors, filters and other system conditions required oroptionally add a GSM data terminal and additional configuration options:

• To create a test filter, please refer to the next section; Creating a Test Filter.

• If SMS messaging is required, read the section; Attaching a GSM Data Terminal (Optional).


Basic System Setup

Creating a Test TCP/IP Rule It is advisable to create a test rule to ensure that the monitoring functionality is working. For this exampleyou will create a simple rule that checks for a non-existent TCP/IP address and then sends a message tothe Enterprise Console.

Stop the TCP/IP Monitor

1. Log-on to the Power/System i that was previously added using Device Manager.

2. At the Command line type; GO HALCYON. The product main menu is displayed.

3. Select option 3=Work with Monitors.

4. Against the TCP/IP Monitor select option 4=End. Press <Enter> and <Enter> again to confirm theaction. The status changes from Active to Stopped. Use F5=Refresh if the change of status is notimmediately apparent.

5. Press F3=Exit to return to the Product main menu.

Creating the Rule

1. From the Product main menu select option 5=Work with Rules.

2. Position the cursor against TCP/IP and press F11=Expand.

3. Position the cursor against the Examples group and press F11=Expand again.

4. Position the cursor against the second example listed (900 Check email server is active) and selectoption 1=Insert to open the Add TCP/IP rule display.

5. Leave the Sequence Number as 905 and enter Test TCPIP Rule as the Description. Press Page Down.

6. Select option 2=Change against the rule and press <Enter>.

7. Tab down to Remote Internet Address and enter the IP Address as 1.1.1.1

8. Enter the Description as Test Device. This name appears in the alert text. Press <Enter>. Press <Enter>again to confirm.

9. Position the cursor under the ‘Actions’ line and press F6=Add to display the Create TCP/IP Actiondisplay.

10.Enter CONSOLE as the Action type. Press <Enter>.

11.Tab down to the System field and press F4=Prompt. From the popup window select the EnterpriseConsole that you added earlier. Press <Enter>.

12.Leave the remaining fields as their default entries and press <Enter>. Press <Enter> again to add therule, which now appears in the Examples group as 905 Test TCPIP Rule.

13.Press F12=Cancel to return to the Product main menu.


Basic System Setup

Re-starting the Monitor

1. From the Product main menu select option 3=Work with Monitors.

2. Against the TCP/IP Monitor select option 1=Start and press <Enter>. Press <Enter> again to confirm.The status changes from Stopped to Active.

3. Press F3=Exit to return to the Product main menu.

Checking the test result To check that the filter has sent an alert message, launch the Enterprise Server Console and log on asAdministrator.

The alert raised by the following test filter is displayed as the top item in the Inquiry Alerts section of theEnterprise Console.

If the message does not appear please see the following chapter on Troubleshooting.


Basic System Setup

Deleting the test rule

1. Log-on to the IBM i device and at the Command line type GO HALCYON. The Product main menu isdisplayed.

2. Select option 5=Work with Rules.

3. Using F11=Expand, open the TCP/IP Rule Group so that you can see the 905 Test TCPIP Rule Selectoption 4=Delete against the rule. Press <Enter>. Press <Enter> again to confirm. The test rule isdeleted.

4. Press F12=Cancel to return to the Product main menu.


Troubleshooting

Troubleshooting

If IBM i alerts don’t arrive into the Enterprise Console as expected, please check the below:

Enterprise Console• Ensure that the device on which the Enterprise Console is installed has a static IP Address.

• Check IBM i Device is named correctly in the Device Manager (it must be the same as the actual IBM isystem name) and that it has the correct IP Address assigned.

• Ensure that all IBM i devices IP addresses are added in Device Manager

• Are there any Firewall restrictions between the IBM i and the PC?

Port 15000 (+1 for each additional environment on the same partition to which you want to connect) fromthe Enterprise Console to the IBM i must be open.

• Is the Windows XP Firewall activated?

If so, either turn it off or add the Port exceptions as above.

• Ensure the Default Filter is not held. (Check this in Start | Programs | Halcyon Applications | EnterpriseConsole | Server Options | Filters).

• Ensure that the IBM i connections are defined correctly. (Check this in Start | Programs | HalcyonApplications | Enterprise Console | Server Options | General). Port 15000 (+1 for each additionalenvironment) must be enabled.

Note: When the issue has been resolved, remember to Delete the Test Rule. See Deleting the test rule.

Power/System i:• Check that Configuration - Work with Remote Locations has an entry for the Enterprise Console device,

ensuring that the Enterprise Console Device IP Address, Port (15000), Name and Description detailsare all present and correct.

• Ensure that the Halcyon monitors are started.

Re-test. If there is still no alert then:

1. Turn on the logging in Enterprise Console Server Options (Start | Programs | Halcyon Applications |Enterprise Console | Server Options | General) and add Log Informational Messages, Log UserCommands, Log Diagnostic Messages and Log Incoming Alert Data.

2. Send another test alert into the Enterprise Console.

3. Email the HEC.log file (from %Program Files%\Halcyon\Enterprise Console\Server.log to [email protected].

Note: When the issue has been resolved, remember to Delete the Test Rule. See Deleting the test rule.


Configuring Message Sending


Attaching a GSM Data Terminal (Optional)Attaching a GSM data terminal to one of your machines allows SMS messages and email to be sent (as anaction) from the Enterprise Server. The message can be sent to nominated contacts held in the HalcyonAddress Book

When the software has been installed and the product codes have been entered and accepted:

1. Connect the GSM data terminal cable to a serial port on your machine.

2. At the Windows Start menu, select Start | Programs | Halcyon Applications | Instant Alert | ServerOptions. Select the Interfaces tab and click Add to add the COM port interface name and description tothe Message Interfaces list:

3. Click OK. The Instant Alert service is restarted and the GSM data terminal is now active.

Note: See EHS6T LAN – Configuration Guide for an alternative device setup and configuration options.

Attaching and Configuring a NPort (NETGSM) deviceA NPort device is a small data communications device that allows you to control RS-232 serial devicesover a TCP/IP-based Ethernet and can be used as an interface between multiple GSM devices and aserver.

In order that it is visible, it needs to be set-up as an Instant Alert interface in the same way as a GSM DataTerminal.

1. Connect the NPort device so that it is visible on your network.

Note: A quick installation guide for the NPort device can be found at:

http://www.moxa.com/doc/man/NPort_5110_QIG_v3.pdf

2. Connect the GSM device to the NPort.

3. Load the installation CD that came with the NPort device. From the software directory install theappropriate NPort administrator for your operating system, following the on-screen installationinstructions.

4. Once installed, from the NPort Administrator - Configuration toolbar select Search. The configurationtool searches your network for NETGSM devices. Once the device has been located it is displayed inthe Configuration panel of this display.


http://www.moxa.com/doc/man/NPort_5110_QIG_v3.pdf


5. Double-click this device to open the Configuration display. If not already displayed, select the Networktab of this display. To be able to amend the current IP address, click Modify in the top panel to enablethe IP Address field.

6. Configure the IP Address settings according to your network (although we recommend the use of a fixedIP address). Click OK to confirm the new settings and close the Configuration display.

7. Double-click the device again, so that it is highlighted, and from the toolbar, click Web. This opens a webconfiguration page ‘NPort’s Web Console’ from where additional settings can be modified.

8. From the left-hand menu, select Serial Settings | Port One and ensure that the Baud rate is set to115200. Click Submit followed by Save/Restart followed by Home.

9. From the left-hand menu, select Operating Settings | Port One and ensure that the Operation mode isset to TCP Server. Configure all other settings on this display to match those in figure 4.2 below. ClickSubmit followed by Save/Restart followed by Home.



10.From the left-hand menu, select Auto-Warning Settings | E-mail and SNMP Trap. The settings on thispage allow you to configure the server settings for Email alerts and SNMP Traps. Enter details asrequired for your network configuration, specifying the SNMP trap server as the IP Address of theEnterprise Console to which you wish SNMP traps to be sent. Click Submit followed by Save/Restartfollowed by Home.

11.From the left-hand menu, select Auto-Warning Settings | E-mail and SNMP Trap. The settings on thispage allow you to configure the event types on which you wish to be alerted. For each event type youcan select to be notified by mail, trap or both. Alerts are then sent via the server options specified in step9. Enter details as required for your network configuration. Click Submit followed by Save/Restartfollowed by Home. The configuration of the NPort NETGSM device is now complete.



Configuring the NPort NETGSM within Instant Alert

1. At the Windows Start menu, select Start | Programs | Halcyon | Instant Alert | Server Options.

2. From the left-hand menu, select Interfaces. Click Add to open the ‘Select Interface to Add’ dialog.

3. Select the NPort Interface and click OK. The Add Interface dialog is displayed.

4. From the left-hand menu, select Settings.

5. Enter the IP Address of the NPort device as configured previously. Ensure that the Port Number is set to4001. Leave all other settings as default. These can be amended later if required.

6. Click OK to add the NPort Interface. Click OK again to close the Halcyon Instant Alert Options dialog.The Instant Alert service restarts and the NPort interface is now ready for use.

You are now ready to configure an e-mail server.



Configuring an e-mail server for use with Instant Alert

1. At the Windows Start menu, select Start | Programs | Halcyon | Device Manager. Click the add device

icon to display the Add Device dialog.

2. Enter the Name and Description of the e-mail server.

3. Select Server as the Device Type.

4. Enter the IP Host/Address of the server.

5. Click OK. The Server is now displayed in the Defined Devices pane of the Halcyon Device Managerdialog. Close the Device Manager.

You are now ready to add the e-mail server to Instant Alert.

Adding the e-mail server to Instant Alert

1. At the Windows Start menu, select Start | Programs | Halcyon | Instant Alert | Server Options.

2. Select Interfaces from the Options tab.

3. Click Add to display the Select Interface to Add dialog.

4. Select SMTP Interface. Click OK. The Add Interface dialog is displayed.

5. Select Server from the Interface Tab. Click Select Server. The Select Device dialog is displayed.

6. Select the e-mail server that you just added. Click Select. The Select Device dialog automaticallycloses.

7. Click Verify Server to ensure the settings are correct.

8. Click OK. The Add Interface dialog closes.

9. Click OK to confirm. The Instant Alert service restarts.

You are now ready to add contacts to the Halcyon Address Book.

Adding contacts to the Halcyon Address Book

1. At the Windows Start menu, select Start | Programs | Halcyon | Instant Alert | Address Book.

2. Select File | Add | Contact. On the Details tab, enter the Contact Name and ensure that the DefaultMessage Type has SMS selected.

3. Select the Contact Numbers tab and click Add. Enter the Contact Number and select SMS as theNumber Type. The Service Provider field can be left as None. Click OK.

4. Select the Email Addresses tab and click Add. Enter the e-mail address of the contact. Click OK.

5. Click OK to close the dialog. The new contact name is displayed in the Address Book list.

6. Repeat steps 2 to 5 to add further contacts as required.



Sending a Test MessageUse the following steps to send a test message to a contact in the Halcyon Address Book.

1. At the Windows Start menu, select Start | Programs | Halcyon | Instant Alert | Message Sender. TheHalcyon Message Sender is displayed.

2. Use the choice arrow to display the current contact list. Select a contact.

3. Enter a Message Subject and Message Text.

4. Click the email icon to initiate an email message. The icon is highlighted.

5. Click the phone icon to initiate an SMS Message. The icon is highlighted.

6. Click Send Message to send the test message.

Note: It is advisable to carry out two separate tests on both email and SMS messaging to ensure success across both communication methods.

Note: Setup and testing of basic filters and messaging is now completed.


Configuring Message Sending EHS6T LAN – Configuration Guide

EHS6T LAN – Configuration Guide

OverviewGemalto's Cinterion EHS6 Terminal is a simple plug-and-play 3G M2M connectivity device that connectsusing wireless technology.

Note: The following screen shots may vary depending on the firmware level of the device being installed.

Initial Configuration1. Connect an Ethernet cable from the EHS6T modem to a PC that is configured for DHCP and connect

the power cable to the device.

2. Open a browser on the PC and browse to 192.168.1.1

3. Login to the OpenWrt webpage (default user is root, password leave blank)

4. Select Network -> Interfaces from the menu:

5. Click Edit on the LAN interface to modify the network settings:



6. Enter the correct IPv4 Address, netmask and gateway:

7. Scroll down and tick the box for Ignore Interface within the DHCP Server section:

8. Click Save.

9. Scroll back up to the menu and select Network -> Interfaces from the menu:

10.For each of the remaining networks listed (Everything other than LAN) perform the following:

Click Edit against the Network interface


11.Click on Advanced Settings then uncheck the Bring up on boot option:

12.Click Save then move on to the next interface and perform the same process.

13.Once all remaining interfaces have been disabled, scroll back up to the menu and select System ->Startup from the menu.

14.Scroll down until you find an entry called smstools3, click on the Enabled button to the right of the text todisable this application.You will know that the application has been disabled as the Enabled button will change to Disabled:

15.Finally, click on the UNSAVED CHANGES box at the top of the screen:

16.On the following screen click Save & Apply:

This will save the changes to the configuration and reboot the device.

You will now be able to connect the modem to your network and access it via the new IP Address.


Modem TimeoutTo enable a timeout on the modem’s telnet server (port 1234) you will need to telnet/ssh onto the devicethen run the following command:

sed -i 's/1234:telnet:0/1234:telnet:30/g' /etc/ser2netehsfw-0.01.conf

This command will enable a 30 second timeout.

If you need to disable the timeout you can use this command:

sed -i 's/1234:telnet:30/1234:telnet:0/g' /etc/ser2netehsfw-0.01.conf

Then reboot the device.

Device PasswordIf you would like to protect the device from unauthorized changes you will need to setup a password toaccess the device.

1. Select System -> Administration from the menu:

2. Look for the section titled ‘Router Password’ and enter a new password into both the Password andConfirmation boxes:

3. Scroll to the bottom of the page and select

4. Once the password has been set it will then be required to access the web admin pages.

In addition, the telnet server is disabled and the SSH server is activated which requires the username ‘root’ plus the password you have defined to login.


Installing Enterprise Console Client From HECClientSetup.exe download:

Installing Enterprise Console Client

This routine allows you to install additional copies of the Enterprise Console so that you can view alertsfrom any PC (subject to minimum system requirements) on your network.

From HECClientSetup.exe download:Download the latest version of the Enterprise Console - Client from: http://www.halcyonsoftware.com/downloads

1. Once the download is complete, navigate to and run HECClientSetup.exe to begin with the EnterpriseConsole (Client) installation.

2. Choose the installation language from the drop-down menu. Click Next.

3. On the Welcome To InstallShield Wizard for Halcyon Enterprise Console (Client) dialog click Next tocontinue.

4. To progress with the Enterprise Console (Client) installation, the End User License Agreement must beaccepted.

Read the licence agreement carefully and if you agree to the terms and conditions set out in the licence,select ‘I accept the terms of the end user license agreement’ and click Next to continue.

Note: To generate a hard copy of the license agreement for your own records, click Print.

5. At the Setup Type dialog, select Complete.

The Enterprise Console (Client) installation routine now installs:

• Halcyon Common Components (see Installing Enterprise Console (Server) Common Components for instructions)

• Halcyon Enterprise Console (see Installing Enterprise Console (Server) for instructions)

Once these components have been installed, click Finish to complete the installation

Accessing the main Enterprise Server from the ClientTo access the Enterprise Console you must select Options on the Log In dialog and enter the IP address ofthe server on which the main copy of Enterprise Console is running. You must also use a valid user ID thatpre-exists in the database.




Contacting Halcyon Software Company Information

Contacting Halcyon Software

Company Information

Head Office

Halcyon - A division of HelpSystems

5 The Forum

Minerva Business Park

Lynch Wood

Peterborough

Cambridgeshire

United Kingdom

PE2 6FT

Tel: +44 (0)1733 234995

For details of your local office or reseller, please visit www.helpsystems.com/halcyon and access theContact Us, Support or Partners options.

You can also email us directly at the following email addresses:

Technical Support:[email protected]


http://ww.halcyonsoftware.com


AB/EC103/092118

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