Date post: | 08-May-2015 |
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Technology |
Upload: | aiim |
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#AIIM14 #AIIM14
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ECM EVOLVED The New ERA of How Work Gets Done
Pete Smerald Director Product MarkeGng and Field Enablement
EMC’s Intelligent InformaGon Group @twiNer
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Discussion Topics § Store and retrieve is good, but making use of the informaGon is beNer
§ ECM has moved from the back office, to the front office, to the mobile office
§ Cloud is redefining how work gets done
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ECM is an Evolving Process
ECM is an ongoing and evolving strategy for maximizing how your content will be used Content Process CollaboraGon
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Driving Forces Behind ECM
§ Process efficiency § CommunicaGons § Internal Visibility § Regulatory Compliance
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Case Management Extends ECM
Gartner Report: Cri?cal Capabili?es for Case Management Frameworks
March 2014
“Case work is nonrou-ne; typically, each work item — aka "case" — is a unique situa-on that involves complex interac-ons between content, people, and business or regulatory policies to achieve an op-mal outcome.”
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• Capturing and storing all relevant business arGfacts such documents, data, social interacGons and comments
• Quickly locaGng relevant content arGfacts and linking to processes or cases
• Convergence of ECM, BPM, and AnalyGcs to drive beNer informaGon worker producGvity
Case Management Extends ECM
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Process
Collabora?on
People
Analysis
All InformaGon in Context Case Management
Awareness Capture & Output
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Cross Applica?on Loan Processing Use Case
Apply Underwrite Close Service Payoff
Capture
ECM Process
Case File
CommunicaGon
Analysis
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Case Management Systems are not DesGnaGons
www.aiim.org/infochaos�
Do YOU understand the business challenge of the next 10 years?
This ebook from AIIM President John Mancini explains.
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GLOBAL REINSURANCE
COMPANY
Case Management • Banking Mid- & Back-Office • Investigations & Exceptions • Fraud & Anti-Money Laundering
Unique Solution Elements • Re-use enterprise repository to lower TCO • MOREC compliant Records Management • Integrated data retention policy on
Centera
“…we use SAP CM & Documentum together to eliminate paperwork and to store AML SARS filings alongside Case Data archives for consistent Compliance…”
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The way we work is changing
Share Access Send
Anytime Anywhere Any Device
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SYNC & ACCESS FILES WITH NO EXTRA STEPS
OUTSIDE FIREWALL INSIDE FIREWALL
IPAD MACBOOK AIR IPHONE WINDOWS 8 IPHONE ANDROID MS SURFACE
Users Like & IT Trust Save a file in any folder and it’s synced/accessible everywhere
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END USER & PROCESS-‐DRIVEN SHARING Securely share content beyond the firewall through a business process
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THE 3RD PLATFORM OF IT
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ON-‐PREMISE
OFF-‐PREMISE
CUSTOMER MANAGED
EMC MANAGED
SINGLE TENANT MULTI-‐TENANT
DEPLOYMENT
SOLUTIONS
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REDEFINING EVERYTHING WE DO
Expanding to the 3RD Platform
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NEXT STEPS
Visit EMC: www.emc.com/ecm Stop by our booth for demonstraGons and more informaGon