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INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
1
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
AIIM Association for Information and Image Management InternationalMember of the Board of Directors, AIIM Europe
PCI PROJECT CONSULT International Ltd.Principal Consultant
INFO@
London, November 21st, 2001
P R O J E C T C O N S U L T International Business Services Limited
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
2
Agenda
• From Document Management to Enterprise Content Management
• Components & Architectures• User Issues• Trends
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
3
From Document Management to Enterprise Content Management
• Only a Question of Definitions ?• Document Related Technologies• From Inhouse Solutions to Global Communities
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
4
AIIM’s definition of ECM
Enterprise Content Management
“The technologies used to create, capture, customize, deliver, and manage enterprise content to support business processes”.
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
5
AIIM International
Association for Information and Image
Management International
AIIM North-America, Silver Springs, USA
AIIM Europe, Datchet, UK
Mission Statement:
“AIIM is the global industry association that connects the users and suppliers of document and business process management technologies and services.”
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
6
Unstructured Content
AIIM’s Definition of ECM
DataBusiness Processes
CUSTOMISE
CAPTURE
DELIVER
MANAGE
CREATE
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
7
What‘s the Difference ?
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
8
What‘s the Difference? Document Management
DM KM ECMArchival Collaboration Federated RepositoryGroupware Groupware CollaborationWorkflow Workflow eProcessDocument Management Document Management Content ManagementIntranet Intranet IntranetScanning Capture CaptureAuto-Categorisation Auto-Categorization Auto-CategorizationRetrieval Intelligent Retrieval Search EnginesDocument Warehouse Data Mining Document WarehouseRecords Management Personalisation Web-Content-Management
Portal Portal
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
9
What‘s the Difference ?Knowledge Management
DM KM ECMArchival Collaboration Federated RepositoryGroupware Groupware CollaborationWorkflow Workflow eProcessDocument ManagementDocument ManagementContent ManagementIntranet Intranet IntranetScanning Capture CaptureAuto-Categorization Auto-Categorisation Auto-CategorizationRetrieval Intelligent Retrieval Search EnginesDocument Warehouse Data Mining Document WarehouseRecords Management Personalisation Web-Content-Management
Portal Portal
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
10
What‘s the Difference ?Enterprise Content Management
DM KM ECMArchival Collaboration Federated RepositoryGroupware Groupware CollaborationWorkflow Workflow eProcessDocument ManagementDocument ManagementContent ManagementIntranet Intranet IntranetScanning Capture CaptureAuto-Categorization Auto-Categorization Auto-CategorisationRetrieval Intelligent Retrieval Search EnginesDocument Warehouse Data Mining Document WarehouseRecords Management Personalisation Web-Content-Management
Portal Portal
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
11
What‘s the Difference ?DM, KM & ECM
Archival Collaboration Federated RepositoryGroupware Groupware CollaborationWorkflow Workflow eProcessDocument ManagementDocument ManagementContent ManagementIntranet Intranet IntranetScanning Capture CaptureAuto-Categorisation Auto-Categorisation Auto-CategorisationRetrieval Intelligent Retrieval Search EnginesDocument Warehouse Data Mining Information WarehouseRecords Management Personalisation Web-Content-Management
Portal Portal
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
12
Content Management
Is there a Difference between
Enterprise Content Management
and
Web Content Management ?
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
13
What is Web Content Management ?
WCM Editing• WCM Editing Solutions mainly create content and support the
editing process with workflow functionality
WCM Repository• Internal management of information and storage
WCM Publication• These solutions offer the „push principle“ with specific
distribution of information in addition to „pulled“ information
WCM eBusiness• The integrated systems provide more than adaptation,
management and distribution of the content. Further functions also allow direct interaction and individualised use
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
14
What is Enterprise Content Management ?
ECM Portal• Browser-based, personalised display for information access of
different internal and external sources as well as replacement of outdated host and/or client user user interfaces
ECM Data/Document-Warehouse• Applets, middleware and meta databases for combination and
compression of unstructured information from different sources of the company
ECM Workflow• Process managed compression and distribution of information
ECM Knowledge Management• Retrieval and knowledge acquisition in structured and
unstructured information, including E-Learning
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
15
DRTDocument Related Technologies
• Internet, Intranet & Extranet• Document, Workflow & Knowledge Management• eCommerce & Electronic Signature• Document Input, Distribution & Storage• OCR, ICR & Pattern Recognition• Databases, Data Warehouses & Retrieval• Imaging & Multimedia• Archival & Records Management• Secure Communication & Unified Messaging• Groupware & Office Automation Solutions• Forms & Output Management• Middleware & Componentware• Content Management, Syndication & Distribution
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
16
DRTDocument Related Technologies
• Internet, Intranet & Extranet• Document, Workflow & Knowledge Management• eCommerce & Electronic Signature• Document Input, Distribution & Storage• OCR, ICR & Pattern Recognition• Databases, Data Warehouses & Retrieval• Imaging & Multimedia• Archival & Records Management• Secure Communication & Unified Messaging• Groupware & Office Automation Solutions• Forms & Output Management• Middleware & Component ware• Content Management, Syndication & Distribution
DRT:
a) Systems specialised for the processing of unstructured or weakly structured information (documents)
b) Document functionality which can be integrated into any application and IT infrastructure
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
17
Web-Technologies are the Driving Force !
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
18
ApplicationsApplicationsSecuritySystemsSecuritySystems
EmployeesEmployees
RDBMSRDBMS
Source: Marimba
Inside the Enterprise
Within 4 walls.
Management focuses on physical infrastructure and network.
Client-server computing added complexity.
Emergence of information silos.
Systems Management before the Internet:
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
19
SecuritySecuritySystemsSystems
RDBMSRDBMS
RemoteEmployeesEmployees
CustomersCustomers
Business Business PartnersPartners
ApplicationsApplications
DocumentsDocuments
DataData
Application ServerApplication Server
Web ServerWeb
Server
Source: Marimba
Information created inside and outside the enterprise,
by employees and non-employees, in a wide variety of formats, for delivery to multiple
devices.
Systems Management in the Internet Age:
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
20
Components & Architectures
• The ECM Model• Three Architectures in Competition ?• Platform of the Future: Portals
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
21
ECM Technologies: Connecting Applications with Infrastructure
--Source: AIIM 2001 Industry Study
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
22
WEB CONTENT MGT. DOCUMENT MGT. IMAGINGEAI
E-PROCESS MGT. DATA MINING PORTALSSTORAGEMOBILE APPLIANCE
CONTENT MGT. COLLABORATION KNOWLEDGE MGT.
ENTERPRISE CONTENT
MANAGMENT
ORDERPROCESSING
WAREHOUSEMANAGEMENT
ERPSHIPPINGSYSTEMS
ELECTRONIC BILLPRES./PAYMENT
FULFILLMENT(BACK-OFFICEAPPLICATIONS
DATABASES STORAGE NETWORKINFRA-
STRUCTURE
E-COMMERCEE-COMMERCE SALESAUTOMATION
SALESAUTOMATION CRMCRM SUPPLY-CHAIN
MGT.SUPPLY-CHAIN
MGT.MARKETING
CAMPAIGN MGT.MARKETING
CAMPAIGN MGT.COMMERCE
(FRONT-END APPLICATIONS
PORTALSPORTALS
B2EB2E
B2CB2C
B2B B2B
BROWSERSBROWSERS
Enterprise Content Management
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
23
WEB CONTENT MGT. DOCUMENT MGT. IMAGINGEAI
E-PROCESS MGT. DATA MINING PORTALSSTORAGEMOBILE APPLIANCE
CONTENT MGT. COLLABORATION KNOWLEDGE MGT.
ENTERPRISE CONTENT
MANAGMENT
ORDERPROCESSING
WAREHOUSEMANAGEMENT
ERPSHIPPINGSYSTEMS
ELECTRONIC BILLPRES./PAYMENT
FULFILLMENT(BACK-OFFICEAPPLICATIONS
DATABASES STORAGE NETWORKINFRA-
STRUCTURE
E-COMMERCEE-COMMERCE SALESAUTOMATION
SALESAUTOMATION CRMCRM SUPPLY-CHAIN
MGT.SUPPLY-CHAIN
MGT.MARKETING
CAMPAIGN MGT.MARKETING
CAMPAIGN MGT.COMMERCE
(FRONT-END APPLICATIONS
PORTALSPORTALS
B2EB2E
B2CB2C
B2B B2B
BROWSERSBROWSERS
Enterprise Content Management
Basic Idea No. 1 Enterprise Content Management
as
integrative Middleware
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
24
WEB CONTENT MGT. DOCUMENT MGT. IMAGINGEAI
E-PROCESS MGT. DATA MINING PORTALSSTORAGEMOBILE APPLIANCE
CONTENT MGT. COLLABORATION KNOWLEDGE MGT.
ENTERPRISE CONTENT
MANAGMENT
ORDERPROCESSING
WAREHOUSEMANAGEMENT
ERPSHIPPINGSYSTEMS
ELECTRONIC BILLPRES./PAYMENT
FULFILLMENT(BACK-OFFICEAPPLICATIONS
DATABASES STORAGE NETWORKINFRA-
STRUCTURE
E-COMMERCEE-COMMERCE SALESAUTOMATION
SALESAUTOMATION CRMCRM SUPPLY-CHAIN
MGT.SUPPLY-CHAIN
MGT.MARKETING
CAMPAIGN MGT.MARKETING
CAMPAIGN MGT.COMMERCE
(FRONT-END APPLICATIONS
PORTALSPORTALS
B2EB2E
B2CB2C
B2B B2B
BROWSERSBROWSERS
Enterprise Content Management
Basic Idea No. 2 Enterprise Content Management
as
independant Services,usable by any Application
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
25
WEB CONTENT MGT. DOCUMENT MGT. IMAGINGEAI
E-PROCESS MGT. DATA MINING PORTALSSTORAGEMOBILE APPLIANCE
CONTENT MGT. COLLABORATION KNOWLEDGE MGT.
ENTERPRISE CONTENT
MANAGMENT
ORDERPROCESSING
WAREHOUSEMANAGEMENT
ERPSHIPPINGSYSTEMS
ELECTRONIC BILLPRES./PAYMENT
FULFILLMENT(BACK-OFFICEAPPLICATIONS
DATABASES STORAGE NETWORKINFRA-
STRUCTURE
E-COMMERCEE-COMMERCE SALESAUTOMATION
SALESAUTOMATION CRMCRM SUPPLY-CHAIN
MGT.SUPPLY-CHAIN
MGT.MARKETING
CAMPAIGN MGT.MARKETING
CAMPAIGN MGT.COMMERCE
(FRONT-END APPLICATIONS
PORTALSPORTALS
B2EB2E
B2CB2C
B2B B2B
BROWSERSBROWSERS
Enterprise Content Management
Basic Idea No. 3 Enterprise Content Management
as
one unified, federatedEnterprise Repository
for every Type of Information
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
26
TWO Architectures in Competition
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
27
THREE Architectures in Competition
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
28
The Portal Star
Internet
Info
rmat
ion
Ag
gre
gat
ion
& P
ub
lish
ing
Kn
ow
ledg
e
Man
agem
ent
RetrievalGroupware
ER
P
DocumentManagement
Business
Intelligence
Excalibur
PC DOCSFULCRUM
Dataware
grapeVineHyperwaveIntraspect
Meta Systems Guild
SemiaVerityAutonomy
Knowledge Track
Verge Perspecta
DatachannelSagemaker
GiyphicaPowerize.com
Coextant
USU
Aaneid
Microsoft
Lotus/IBM
Radnet
InfoImageSAP (mySAP)
PeopleSoftJ.D.Edwards
Oracle
Ariba
Yahoo!
AOL/NetscapeInfoseek
Inktomi
Portera
EpicentricIntranetSolutions
OpenTextDocumentum
CeyoniqSER Systems
ViadorHummingbird
Sqribe
InformationAdvantage
Top Tiar
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
29
ECM-Architecture
Enterpriseapps
Create Manage Deliver
Capture-email-paper-feeds
Officeapps
Webapps
Consumer
Enterprise
Pe
rso
na
lize
d c
on
ten
t
Mobile
PropertiesMeta data
Databases
Documents bases
Federatedrepository
Au
tom
ate
d p
roc
ess
es
ED
M S
erv
ice
s
Intranet/extranet infrastructure
ECM Products
Tem
plat
es &
sty
les
Des
ign
& d
evic
es
Source: Strategy Partners
Government
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
30
ECM-Architecture
Enterpriseapps
Create Manage Deliver
Capture-email-paper-feeds
Officeapps
Webapps
Consumer
Enterprise
Pe
rso
na
lize
d c
on
ten
t
Mobile
PropertiesMeta data
Databases
Documents bases
Federatedrepository
Au
tom
ate
d p
roc
ess
es
ED
M S
erv
ice
s
Intranet/extranet infrastructure
CM Products
Tem
plat
es &
sty
les
Des
ign
& d
evic
es
Courtesy Strategy Partners
Government
One future basic Technology
XML
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
31
User Issues
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
32
Business DriversThe E-Business Iceberg
Infrastructure
Fulfillment
Content
Commerce
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
33
User Issues and ConcernsHot Topics
• Linking technologies to applications - e-business automation
• Effective management of web content - Intranet, extranet content issues
• Legality, preservation, and data migration• Accelerating time to market -
considering an ASP solution• Implementation issues
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
34
User Issues and Concerns ECM – Key Issues
Integration of front and back offices• Kbkids.com, Macys.com, Toys’R’us.com fined $1.5M for
failure to meet shipment schedules. Key question they did not address…
• How do front office applications (CRM, supply chain management, electronic commerce, procurement, etc.)
INTEGRATE WITH … Back office applications (ERP, database management, inventory management, shipping systems, etc.)?
• Do your business processes align with the new e-business technologies being implemented?
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
35
Key Technologies -- Creation and Capture
Forms Processing Software Imaging, Scanning, & Hybrid Systems
Application Dev Tools Handwriting Recognition
Publishing ICR/OCR/Voice Recognition
Authoring Software Voice Recognition
Web Authoring Streaming Media
ProcessOutcome
Business ProcessCustomerRequest
Voice Appfiles Paper
Web DatabaseImagesApp filesDataOther
WebServer
User Issues and Concerns Creation and Capture
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
36
Key Technologies – Management
Data Warehousing
Storage Systems, SAN, WORM, RAID, MO, DVD, CD-ROM
Archiving/Preservation
Compression
Workflow
DatabaseImagesApp filesDataOther
ProcessOutcome
WebServer
Business ProcessCustomerRequest
Voice Appfiles Paper
Web
User Issues and Concerns Management of Information
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
37
User Issues and Concerns Delivery and Customisation (1)
DatabaseImagesApp filesDataOther
ProcessOutcome
WebServer
Business ProcessCustomerRequest
Voice Appfiles Paper
Web
Key Technologies – Delivery and Customization
Portals Data Mining
Search Engines Wireless/WAP/Blue Tooth
Web Caching Print Systems/Print Utilities
XML Electronic Data Interchange (EDI)
Public Key Infrastructure (PKI) P3P, Encryption, Authenticity, Digital Signature/Notarization
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
38
DatabaseImagesApp filesDataOther
ProcessOutcome
WebServer
Business ProcessCustomerRequest
Voice Appfiles Paper
Web
Key Technologies – Delivery and Customization
Portals Data Mining
Search Engines Wireless/WAP/Blue Tooth
Web Caching Print Systems/Print Utilities
XML Electronic Data Interchange (EDI)
Public Key Infrastructure (PKI) P3P, Encryption, Authenticity, Digital Signature/Notarization
User Issues and Concerns Delivery and Customisation (2)
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
39
And last – and perhaps most importantly – how do you optimise your content management strategies ACROSS processes so that there is consistency of access and sharing of information.
User Issues and Concerns Optimisation
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
40
User Issues and ConcernsIntranet, Extranet Content Issues
• How many types and classifications of data?• How much is there and how much will it grow.
What’s the lifecycle?• Sites, syndication, sharing …federated repositories• Level of sophistication - language, localisation,
searching, personalisation, document management
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
41
User Issues and Concerns Legality
Signature formalities - • Digital signatures - legal standing in US Oct 1 2000 -
“E-Sign” act• Media neutral…agencies retain implementing flexibility…
no e-record exemption
Authenticity & authority• Who really sent the message?• Who can commit a company to a $1M purchase?
Document integrity• Has the document been altered en route and is it
complete?• Non-repudiation
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
42
User Issues and Concerns Legality
Document and record preservation• In the old world, key question was…
• What can be thrown away?• With paper, you could always get to it “someday”
• In the new world, key questions…• What must be saved…and in what form?…before it is lost
forever• How do you document with certainty the context in which a web
transaction takes place? Have documents been associated with metadata attributes?
• How do you manage risk of litigation against the ability of the technology to save almost everything?
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
43
User Issues and Concerns Migration/Legacy Systems
• For the foreseeable future, users will be managing a complex mix of file types, created by multiple sources, for delivery in multiple places.
• A common customer view is critical.• To be successful at ECM you need to understand
existing processes and repositories.
• “A paperless office is about as useful as a paperless toilet.”
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
44
User Issues and Concerns Time to Market
• Be nimble, or be gone!• Develop and implement e-business solutions
inhouse, or• Buy a best-of-breed solution, or• Outsource
• The growing role of ASPs…• 2004 – varying analyst forecasts, but >$5B
• “60% of ASPs will fail by end of 2001”
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
45
• Security• Bandwidth• Long-term information availability• Customisation• Implementation and integration• The financials…
• Are they willing to share risk?• Are they willing to tie fees to achieving business objectives?• What happens if it doesn’t work?
User Issues and Concerns Questions to Ask Your ASP
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
46
User Issues and Concerns Implementation Issues
• Definition of meta-data, policies, procedures• Import, conversion, migration• Platform, database, browser, client• Desktop integration, application integration, back
office integration• Process and workflow modelling• Cultural limitations on online versus offline work• How do all the components connect?
(EAI Enterprise Application Integration)
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
47
Trends
Different Points of View:• Market• Marketing• Vendors • Products• Consulting
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
48
Market
• Users are reluctant with purchase decisions for products of „small“ vendors. The main business will be done by „big“ vendors and integrators
• Focus topics are EURO, EAI, CRM, new operating system platforms, and web content management – not the traditional document management
• Groupware, web content management, ERP and database vendors penetrate the traditional document management market
• DRT Document Related Technologies become more and more infrastructure components and move out of the users’ view
• The analysts’ market estimations don’t prove true,due to the recent recession
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
49
36
27
37
21
31
2158
17
45
17
0
20
40
60
80
WF DW CM DI CT
active planning
Implementation Status:Document Technologies
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
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Marketing
• Web enabling and portals• Knowledge management• Integration into existing software solutions• Enterprise content management• Email archives• Legal issues i.e. electronic signature and admissibility of
electronic documents• Vertical market solutions• Certification• Digital preservation and long-term archival• Economic viability• Document warehouses• ASP
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
51
Vendors
• Vendors try to adopt to the changing markets through restructuring and new positioning
• In addition to product business, most vendors also require project, solution and integration business. License sales don’t secure the company’s survival
• Co-operations, mergers and acquisitions should lend the necessary weight to survive in the increasing competition
• There will be a „shake-out“ in the DM market. More and more companies don’t have the financial strength for business expansion and to create new, more extensive products available on time in appropriate quality
• Never before was there so much qualified personnel available. The DRT job situation is changing from a seller`s market to a buyer´s market
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
52
Products
• New products are created as extension of existing product lines and consolidation of formerly incompatible components
• Main focuses for development of new products:• Automatic categorisation• High performance capturing systems• Special solutions for CRM, email-archive and vertical markets• Connection to ERP- and other standard software products• Personalisation• Output management• Web content management• Interfaces and converters for easy integration• Portals• Universally usable repositories with enterprise wide archives• Integration with security components and directory services• Adhoc workflow functionality and unified inboxes• Multilingual solutions
• Shift to new development platforms including Java and XML
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
53
Consulting
• The division between management consulting and system consulting is disappearing:
• ECM vendors, integrators and product companies are moving into the consulting business
• Consulting companies are moving into the integration business
• Consultants, focussing on organisational, project and management tasks, are becoming more important – true vendor and product independent consulting companies are getting fewer
INFO@ London 2001
Enterprise Information & Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULTInternational Business
Services Limited
www.project-consult.com© PROJECT CONSULT &
AIIM International 2001
54
Thank you for your attention!
Dr. Ulrich KampffmeyerE-Mail: [email protected]
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