Enterprise Mobility –From Hype to RealityCreating a future proof mobility strategy
Nagi KasinahuniGeneral Manager,Coverged Communications and Customer Interactive Solutions, Dimension Data
Desktop computing to user based computing……driving demand for enterprise mobility
Consumerisation Of IT…The Real Shift!
Enterprise IT
GovernanceCompliance
Data sovereignty
Storm zone
WikileaksFacebook scandalsTwitter notifications
Proliferation of devices BYODSocial media
Micro applications
User
CIO challenge:Where to start?
The move to
user
based
computingPC
Users
DataApplications
A major shift in the enterprise:from next-gen desktop to user-based computing
The device revolution is happening at an unprecedented rate
User
Desktops / laptops
Tablets
PhonesData
Applications
C
BYOD by industry segment
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
% o
f all
resp
onde
nts
by in
dust
ry
% who BYOD (not including calls/SMS)
Global Average:
57.1%
Source Ovum Global BYOD Survey
Enterprise Mobility is more than BYOD
• BYOD is the next phase of consumerisation
• Multiple drivers are arising
• Create business value
Enterprise Mobility
BYOD
Supply Chain Warehouse Shop Floor Distribution Retail Customer
Support
• Tracking
• Visual monitoring
• Real time capture
• Safety
• Asset maintenance
• Asset management
• Tracking
• Route planning
• Real time capture
• Behaviour monitoring
• Location based advt
• Customer experience
• Service delivery
• Product training
• Remote expert
Manufacturing Continuum
Insource, Hybrid or Outsource
Enterprise Mobility in Manufacturing
• JIT
• Virtual Access
Cost reduction Employee productivity Differentiation InnovationCost reduction Productivity Customer intimacy
Enterprise Mobility
• Capex and opex
• Offset costs with benefits of productivity
• Roadmap for investment
• ROI
CFOCEO
• Productivity
• Agility
• Innovation
• Attract and retain top talent
END-USER
• Work-life balance
• Productivity, flexibility
• Own device BYOD
• Freedom to choose my work moment
Forrester / Computer Weekly
• Consumerisation of IT
• Balance innovation
• Quality access to end users
• Security and infrastructure concerns
CIO
Enterprise BYOD Projects fail47%
Enterprise Mobility
• Capex and opex
• Offset costs with benefits of productivity
• Roadmap for investment
• ROI
CFOCEO
• Productivity
• Agility
• Innovation
• Attract and retain top talent
END-USER
• Work-life balance
• Productivity, flexibility
• Own device BYOD
• Freedom to choose my work moment
Forrester / Computer Weekly
• Consumerisation of IT
• Balance innovation
• Quality access to end users
• Security and infrastructure concerns
CIO
Firms supporting Enterprise Mobility / BYOD report data breaches50%
Enterprise Mobility
• Capex and opex
• Offset costs with benefits of productivity
• Roadmap for investment
• ROI
CFOCEO
• Productivity
• Agility
• Innovation
• Attract and retain top talent
END-USER
• Work-life balance
• Productivity, flexibility
• Own device BYOD
• Freedom to choose my work moment
Forrester / Computer Weekly
• Consumerisation of IT
• Balance innovation
• Quality access to end users
• Security and infrastructure concerns
CIO
Clients network infrastructure cannot support Enterprise Mobility Needs80%
Enterprise Mobility
• Capex and opex
• Offset costs with benefits of productivity
• Roadmap for investment
• ROI
CFOCEO
• Productivity
• Agility
• Innovation
• Attract and retain top talent
END-USER
• Work-life balance
• Productivity, flexibility
• Own device BYOD
• Freedom to choose my work moment
Forrester / Computer Weekly
• Consumerisation of IT
• Balance innovation
• Quality access to end users
• Security and infrastructure concerns
CIO
CIOs consider Enterprise Mobility as a security risk90%
Enterprise Mobility
• Capex and opex
• Offset costs with benefits of productivity
• Roadmap for investment
• ROI
CFOCEO
• Productivity
• Agility
• Innovation
• Attract and retain top talent
END-USER
• Work-life balance
• Productivity, flexibility
• Own device BYOD
• Freedom to choose my work moment
Forrester / Computer Weekly
• Consumerisation of IT
• Balance innovation
• Quality access to end users
• Security and infrastructure concerns
CIO
Policy is the greatest stumbling block to progress Enterprise Mobility 95%
Enterprise Mobility
• Capex and opex
• Offset costs with benefits of productivity
• Roadmap for investment
• ROI
CFOCEO
• Productivity
• Agility
• Innovation
• Attract and retain top talent
END-USER
• Work-life balance
• Productivity, flexibility
• Own device BYOD
• Freedom to choose my work moment
Forrester / Computer Weekly
• Consumerisation of IT
• Balance innovation
• Quality access to end users
• Security and infrastructure concerns
CIO
The business is screaming for it…Users are doing it anyway!
Supply Chain Warehouse Shop Floor Distribution Retail Customer
Support
• Tracking
• Visual monitoring
• Real time capture
• Safety
• Asset maintenance
• Asset management
• Tracking
• Route planning
• Real time capture
• Behaviour monitoring
• Location based advt
• Customer experience
• Service delivery
• Product training
• Remote expert
Manufacturing Continuum
Insource, Hybrid or Outsource
Enterprise Mobility in Manufacturing
• JIT
• Virtual Access
Cost reduction Employee productivity Differentiation InnovationCost reduction Productivity Customer intimacy
Dimension Data commissioned survey, early resultsUsers are consulted, but rarely have influence
Only 7% of decision makers say users have a high degree of influence
Yet, 27% of enterprises say organisational issues are the major barriers to investment success
Primary goals for implementations include:• business process improvement (397)• supporting flexible working (350)• increased productivity (308)• increased business agility (302)
0 100 200 300 400 500 600 700 800
Telecoms manager
Regional/global IT director
Local/in-country IT manager
WAN manager/network manager
Global support function
Local support desk/manager
Users
Line of business manager
Which stakeholders have been consulted in formulating the plan and what level of contribution did they make?
Pain points & needs
Intrusion Protection
Non Managed Desktops
Insecure Tablets
Insecure SmartPhones
PolicyNetwork Access Control
Wireless Capacity
Human Resources Alignment
Legal Roadmap
Auditing & Reporting
Data Security
Device Management
Application Delivery
Application Management
ProductivityPresence
Communication
Voice
Video
Collaboration
Mobility
Consumerisation of IT
Data Leakage
Content SecurityPolicy Enforcement
Remote Wipe
Remote Lock
Backup
Virtual Desktop
Network Capacity
Service Level Integration
Service Desk Integration
Certificate Management
Device Application Control
Data Loss
Remote Lock and wipe
Hair Loss
Roaming costs
What is your position in the Hype Cycle?
Visibility
TimeTechnology Trigger
Trough of Disillusionment
Slope of Enlightenment
Plateau of Productivity
Peak of Inflated Expectations
Considerations for creating a future proof mobility strategy
Embedded vs.
“on-top-of”
End-to-end Service Experience
Enterprise mobility is multi-disciplinary
Strategy and policies
Take control
Embedded vs. “on-top-of”
Does your infrastructure support mobility by nature?• In terms of flexibility, innovation, alignment of services
Involvement all technology disciplines • Ranging from connectivity to applications
Use an architectural approach• e.g. TOGAF
End-to-end Service Experience
Enterprise mobility needs end-to-end thinking
• End-to-end service levels including 3rd party SLA’s
IT Service Management to secure service levels
• Take enterprise mobility into account with all changes
• Service desk must be mobility aware
Manage the whole life cycle
• End-to-end service levels including 3rd party SLA’s
1
2
3
4
Enterprise Mobility is multi-disciplinary
Legal
HR
Compliancy
User expectations
Business processes
Strategy and policies
Technology is a facilitator, a good strategy is creating business value
Policies and guidelines shapes behavior
Define your objective(s), principles and tactics
Secure ownership
Take control
Make your choice before the user makes your decisions• Do not freeze and get overwhelmed, just start• Take control and ownership
Add flexibility into the approach• Scope, re- and de-scope• It’s not a one-off project but a process
Our Enterprise Mobility Framework
Devices
Mobility services,change management,
operations andadoption
Value addedmobility solutions as well as
organisation specific applications
Security for everymobile requirement,
device andapplication
Our Enterprise Mobility Development Model
Enterprise MobilityDevelopment Model Cycle
Understand where you are with Enterprise Mobility capabilities, what your future need is –
and how to get there.
Assessments
Architecture Roadmaps
IT Services Strategies
Procurement and Logistics
Design, deploy, integrate and transition
solutions
Maintenance, Support Proactive Services
Support Service Aggregation and
Management
Operational and Management Services
Service Domain Aggregation and
Management
Assessments
Continuous Improvement
Lifecycle Management
Business Planning for Innovation
Identify breakthrough use of technology
plan build support manage improve innovate
Develop plans that achieve business
objectives
Deploy and transition IT architectures
Support full lifecycleof IT assets
Manage full lifecycle of IT domains
Optimise IT services Differentiate throughtechnology innovation
Align IT investment to business goals
Manage project benefits realisation
and risk
Manage IT availability for productivity and
risk
Manage IT operations for improved performance
Increase strategic value of IT to the
business
Enhance IT effectiveness
Dimension Data Service Continuum
Insource, Outsource, Hosted and Cloud Delivery
How can we assist to skip the trough of disillusionment?
Supply Chain Warehouse Shop Floor Distribution Retail Customer
Support
• Tracking
• Visual monitoring
• Real time capture
• Safety
• Asset maintenance
• Asset management
• Tracking
• Route planning
• Real time capture
• Behaviour monitoring
• Location based advt
• Customer experience
• Service delivery
• Product training
• Remote expert
Manufacturing Continuum
Insource, Hybrid or Outsource
Enterprise Mobility in Manufacturing
• JIT
• Virtual Access
Cost reduction Employee productivity Differentiation InnovationCost reduction Productivity Customer intimacy
Case studies
It’s not a one-off project but a process
Policy and guidelines shapes behavior
Take control
TOMORROW starts here.
Thank you!
