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Enterprise Social Networking Tool Comparison October 2010

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Enterprise Social Networking Tool Comparison October 2010 Slide 2 2 Agenda Introduction Project Goals Methodology Evaluation Criteria Overview of Pilot Projects External Applications EPA Scene Jive Lotus Connections Summary Discussion Enterprise Social Networking Tool Comparison Slide 3 October 20103 Introduction Enterprise Social Networking Tool Comparison Goal: to share the results of a recent Social Media Tool Comparison Presenters: Lin Darlington. OEI Anthony Deloach, Region 8 Warren Beer, Region 9 Background: Social Media is A term used to describe internet- and mobile-based tools which allow people to engage in multi-directional conversations and collaborate on multimedia content. More popular that Email A potentially powerful collaboration tool for business and government Being used in 3 pilots within EPA Slide 4 October 20104 Project Goals Enterprise Social Networking Tool Comparison Evaluate The three social media tools being piloted within EPA Jive Social Business Software (Region 8 Pilot), Liferay (EPA Scene Pilot), and Lotus Connections (Region 9 Pilot). and three external social media sites Facebook, LinkedIn, and Fedspace. and Recommend an Enterprise Social Media standard Slide 5 October 20105 Methodology Enterprise Social Networking Tool Comparison Assembled team consisting of leaders of 3 ongoing pilots Evaluate 3 social media tools that we deem could be easily implementable in the agency Decided to use Jive, Lotus Connections, and Liferay based on a vendor presentation, current relationship with IBM products, and a open source product that could be program to meet our overall criteria Process 1.Identify EPAs Business Requirements 2.Evaluate Each Tools Ability to meet each requirement 3.Score Each Tool 4.Make Recommendation Slide 6 October 20106 Evaluation Criteria Enterprise Social Networking Tool Comparison 1.Expert Search capability 2.Personal Information Management 3.Social Networking functionality 4.Project Management Support 5.Enterprise Communication management 6.Collaboration and Knowledge Management functionaility 7.Security 8.508 compliance 9.Customization ability 10. Interoperability 11.Support 12.Cost Slide 7 October 20107 Enterprise Social Networking Tool Comparison Overview of External Applications Most popular social networking site More than 500 million users worldwide Privacy and Security Concerns Business-oriented social networking site More than 75 million users worldwide EPA has no control over network Run by Government Services Administration (GSA). A secure intranet and collaboration workspace Inter-Agency Collaboration tool Great potential for internal use in near future Slide 8 October 20108 Overview of Pilot Projects Enterprise Social Networking Tool Comparison EPA Scene Technology: Liferay 5.2 Community Edition Timeframe: Began May 2010 Target Audience: HQ and Regions Number of Participants: 150 Slide 9 October 20109 Enterprise Social Networking Tool Comparison Features Overview of Pilot Projects EPA Scene Profiles Create and maintain personal information about themselves (contact information, pictures, skills, etc.) Work Status Updates / Microblogging Post updates to keep their network informed of the status of on-going work and follow the work status of others in their network. Communities / Projects Create and participate in Communities of Interest based on common business needs. Document and File sharing Post and share documents, pictures, videos, bookmarks, etc.) Forums Create and participate in on-line discussions. Search and Discovery Search profiles, communities, projects, and discussion forums based on key terms. Network Surfing Explore network relationships by surfing based on social and organizational relationships. Slide 10 October 201010 Enterprise Social Networking Tool Comparison Lessons Learned: Overview of Pilot Projects EPA Scene EPA Employees really want these capabilities If Agency doesnt provide the tools employees will find them elsewhere Care and feeding of the environment requires resources Seeding Content Governance Coordination Training Outreach Community Support Helpful if features are tailored to meet employees needs Slide 11 October 201011 Overview of Pilot Projects Enterprise Social Networking Tool Comparison Jive Pilot (Region 8) Jive was demonstrated to EPA R8 in mid July 2010 We decided to pilot the Jive software and start using in July 2010 Found out that EPA HQ would like to include our pilot in and overall comparison study of social media tools in mid September 2010 Our goal in piloting (still ongoing) Jive Determine if we could track high priority activities for internal and external communications Determine if we could use the Social Media tool for real-time communications Find out if we could really have a tool that could break down walls and silos if used Determine if the tool was easy to use, scalable, brainless (but extremely effective and functional) Jive version used 4.5 Slide 12 October 201012 Enterprise Social Networking Tool Comparison Overview of Pilot Projects Jive Pilot (Region 8) Slide 13 October 201013 Enterprise Social Networking Tool Comparison Lessons Learned: Overview of Pilot Projects Jive Pilot (Region 8) Time More participation Get commitments from Senior managements Market Market Market Work with other regions Slide 14 October 201014 Overview of Pilot Projects Enterprise Social Networking Tool Comparison Lotus Connections Pilot (Region 9) Technology: Lotus Connections 2.5 Timeframe: June 30 December 31 Target Audience: EPA employees, SEE enrollees, contractors Number of Participants: 900 Slide 15 October 201015 Enterprise Social Networking Tool Comparison Provides a core set of collaboration services: Profiles, Files, Communities, Blogs, Wikis, Bookmarks, and Activities. Provides a rich social profile that facilitates stronger networks, enabling our employees to tap into expertise across the Regional Office. It enables us to locate people and expertise using a tag cloud. Creates Communities enabling users to create, find, join and work with people who share a common interest, responsibility, or area of expertise. Facilitates sharing of files for quick storage and retrieval of file attachments; these attachments can be rated, tagged, and searched to provide significant shared value. Is integrated with our current suite of collaboration tools: Websphere Portal, Lotus Notes, Sametime. Overview of Pilot Projects Lotus Connections Pilot (Region 9) Slide 16 October 201016 Enterprise Social Networking Tool Comparison Lessons Learned: Communities of interest are the most popular features Participants happy to see photos so they could recognize co-workers on other floors and in other programs Participants used integration with Sametime to update their status and photos Participants tagged themselves to facilitate being found by others Successful adoption will benefit from training and in-house expertise Overview of Pilot Projects Lotus Connections Pilot (Region 9) Slide 17 October 201017 Scoring and Findings Jive : 86Connections: 114Liferay: 68 Lotus Connections slightly surpassed the other tools in breadth of functionality, security, and interoperability with EPAs existing email and portal systems. These factors, combined with the stability and strong market position of IBM make Lotus Connections a good choice as an Enterprise Social Networking standard for EPA. Enterprise Social Networking Tool Comparison Slide 18 October 201018 Questions / Discussion Enterprise Social Networking Tool Comparison NameOrganizationRoleEmail Warren BeerRegion 9Manager, Computer Operations [email protected] Lin DarlingtonPolicy and Program Management Branch Acting Associate Chief, Policy and Program Management Branch [email protected] Anthony Q. DeLoachEPA Region 8, State Partnerships & Sustainable Practices Program Program Manager, Region 8 [email protected] Contacts

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