18
Enterprise Social Networking Tool Comparison October 2010
| Date post: | 27-Mar-2015 |
| Category: |
Documents |
| Upload: | alexa-howe |
| View: | 216 times |
| Download: | 0 times |
Enterprise Social Networking Tool Comparison
October 2010
October 2010 2
Agenda
Introduction Project Goals Methodology Evaluation Criteria Overview of Pilot Projects
External Applications EPA Scene Jive Lotus Connections
Summary Discussion
Enterprise Social Networking Tool Comparison
October 2010 3
Introduction
Enterprise Social Networking Tool Comparison
Goal: to share the results of a recent Social Media Tool Comparison
Presenters: Lin Darlington. OEIAnthony Deloach, Region 8Warren Beer, Region 9
Background:
Social Media is…
A term used to describe internet- and mobile-based tools which allow people to engage in multi-directional conversations and collaborate on multimedia content.
More popular that Email
A potentially powerful collaboration tool for business and government
Being used in 3 pilots within EPA
October 2010 4
Project Goals
Enterprise Social Networking Tool Comparison
Evaluate The three social media tools being piloted within EPA
Jive Social Business Software (Region 8 Pilot), Liferay (EPA Scene Pilot), and Lotus Connections (Region 9 Pilot).
and three external social media sites Facebook, LinkedIn, and Fedspace.
and Recommendan Enterprise Social Media standard
October 2010 5
Methodology
Enterprise Social Networking Tool Comparison
• Assembled team consisting of leaders of 3 ongoing pilots
• Evaluate 3 social media tools that we deem could be easily implementable in the agency
• Decided to use Jive, Lotus Connections, and Liferay based on a vendor presentation, current relationship with IBM products, and a open source product that could be program to meet our overall criteria
• Process
1. Identify EPA’s Business Requirements
2. Evaluate Each Tool’s Ability to meet each requirement
3. Score Each Tool
4. Make Recommendation
October 2010 6
Evaluation Criteria
Enterprise Social Networking Tool Comparison
1. Expert Search capability
2. Personal Information Management
3. Social Networking functionality
4. Project Management Support
5. Enterprise Communication management
6. Collaboration and Knowledge Management functionaility
7. Security
8. 508 compliance
9. Customization ability
10. Interoperability
11. Support
12. Cost
October 2010 7
Enterprise Social Networking Tool Comparison
Overview of External Applications
•Most popular social networking site •More than 500 million users worldwide•Privacy and Security Concerns
•Business-oriented social networking site •More than 75 million users worldwide•EPA has no control over network
•Run by Government Services Administration (GSA).•A secure intranet and collaboration workspace •Inter-Agency Collaboration tool•Great potential for internal use in near future
October 2010 8
Overview of Pilot Projects
Enterprise Social Networking Tool Comparison
EPA Scene
Technology: Liferay 5.2 Community EditionTimeframe: Began May 2010 Target Audience: HQ and RegionsNumber of Participants: 150
October 2010 9
Enterprise Social Networking Tool Comparison
Features
Overview of Pilot ProjectsEPA Scene
Profiles – Create and maintain personal information about themselves (contact information, pictures, skills, etc.)
Work Status Updates / Microblogging – Post updates to keep their network informed of the status of on-going work and follow the work status of others in their network.
Communities / Projects – Create and participate in “Communities of Interest” based on common business needs.
Document and File sharing – Post and share documents, pictures, videos, bookmarks, etc.)
Forums – Create and participate in on-line discussions.
Search and Discovery – Search profiles, communities, projects, and discussion forums based on key terms.
Network Surfing– Explore network relationships by surfing based on social and organizational relationships.
October 2010 10
Enterprise Social Networking Tool Comparison
Lessons Learned:
Overview of Pilot ProjectsEPA Scene
•EPA Employees really want these capabilities
•If Agency doesn’t provide the tools employees will find them elsewhere
•Care and feeding of the environment requires resourcesSeeding ContentGovernanceCoordinationTrainingOutreachCommunity Support
•Helpful if features are tailored to meet employees needs
October 2010 11
Overview of Pilot Projects
Enterprise Social Networking Tool Comparison
Jive Pilot (Region 8)
• Jive was demonstrated to EPA R8 in mid July 2010• We decided to pilot the Jive software and start using in July 2010• Found out that EPA HQ would like to include our pilot in and overall comparison study of social media tools in mid September 2010• Our goal in piloting (still ongoing) Jive
•Determine if we could track high priority activities for internal and external communications• Determine if we could use the Social Media tool for real-time communications• Find out if we could really have a tool that could break down walls and silos if used•Determine if the tool was easy to use, scalable, brainless (but extremely effective and functional)
Jive version used 4.5
October 2010 12
Enterprise Social Networking Tool Comparison
Overview of Pilot Projects
Jive Pilot (Region 8)
October 2010 13
Enterprise Social Networking Tool Comparison
Lessons Learned:
Overview of Pilot Projects
Jive Pilot (Region 8)
• Time• More participation• Get commitments from Senior managements• Market Market Market• Work with other regions
October 2010 14
Overview of Pilot Projects
Enterprise Social Networking Tool Comparison
Lotus Connections Pilot (Region 9)
Technology: Lotus Connections 2.5Timeframe: June 30 – December 31Target Audience: EPA employees, SEE enrollees, contractorsNumber of Participants: 900
October 2010 15
Enterprise Social Networking Tool Comparison
Provides a core set of collaboration services: Profiles, Files, Communities, Blogs, Wikis, Bookmarks, and Activities. Provides a rich social profile that facilitates stronger networks, enabling our employees to tap into expertise across the Regional Office. It enables us to locate people and expertise using a tag cloud. Creates Communities enabling users to create, find, join and work with people who share a common interest, responsibility, or area of expertise. Facilitates sharing of files for quick storage and retrieval of file attachments; these attachments can be rated, tagged, and searched to provide significant shared value. Is integrated with our current suite of collaboration tools: Websphere Portal, Lotus Notes, Sametime.
Overview of Pilot ProjectsLotus Connections Pilot (Region 9)
October 2010 16
Enterprise Social Networking Tool Comparison
Lessons Learned:
•Communities of interest are the most popular features
•Participants happy to see photos so they could recognize co-workers on other floors and in other programs
•Participants used integration with Sametime to update their status and photos
•Participants tagged themselves to facilitate being found by others
•Successful adoption will benefit from training and in-house expertise
Overview of Pilot ProjectsLotus Connections Pilot (Region 9)
October 2010 17
Scoring and Findings
Jive : 86 Connections: 114 Liferay: 68Lotus Connections slightly surpassed the other tools in breadth of functionality, security, and interoperability with EPA’s existing email and portal systems.
These factors, combined with the stability and strong market position of IBM make Lotus Connections a good choice as an Enterprise Social Networking standard for EPA.
Enterprise Social Networking Tool Comparison
October 2010 18
Questions / Discussion
Enterprise Social Networking Tool Comparison
Name Organization Role Email
Warren Beer Region 9 Manager, Computer Operations
Lin Darlington Policy and Program Management Branch
Acting Associate Chief,Policy and Program Management Branch
Anthony Q. DeLoach EPA Region 8, State Partnerships & Sustainable Practices Program
Program Manager, Region 8
Contacts
