Enterprise Solutions Chandra Shekar Kakal Vice President and Head – Enterprise Solutions Chandra...

Enterprise SolutionsEnterprise SolutionsChandra Shekar Kakal

Vice President and Head – Enterprise Solutions

Chandra Shekar KakalVice President and Head – Enterprise Solutions

© Infosys Technologies Limited 2004-2005 Analyst Meet 2004 | New Game. New Rules.

Safe HarborSafe Harbor

Certain statements made in this Analyst Meet concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2004 and quarterly report on Form 6-K for the quarter ended June 30, 2004. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.

Slide 2


AgendaAgenda

» Overview

» Yesterday’s Wisdom vs. Today’s Reality

» Market Challenges

Slide 3


» Overview



AgendaAgenda

Slide 4


Enterprise Capability Unit ….Enterprise Capability Unit ….

Re

tail

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Insu

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alth

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Tra

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erv

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s

Eu

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AC

ENTERPRISE SOLUTIONS

Slide 5


…providing solutions and services on the enterprise value chain……providing solutions and services on the enterprise value chain…

Enterprise Application Integration (EAI)

SUPPLIER ENTERPRISE CUSTOMER

ERP – Enterprise Resource Planning

SCM – Supply Chain Management

CRM – Customer Relationship Management

SRM – Supplier Relationship Management

SRM/SCM ERP CRM

Business Intelligence (BI)

Slide 6


…with delivery reach across continents…with delivery reach across continents

» Delivered projects in more than 25 countries spread across the globe

» Americas

» Europe

» Middle East and Africa

» Asia Pacific

Consulting Services

Sustenance Services

Enhancements/

Development

Version Upgrades

Implementation /

Rollout

Slide 7


272533

804

1,266

1,979

2,494

0

500

1,000

1,500

2,000

2,500

3,000

2000 2001 2002 2003 2004 Jun-04

14

38

65

92

145160

0

20

40

60

80

100

120

140

160

180

2000 2001 2002 2003 2004 LTM Jun2004

…growing at a robust pace…growing at a robust pace

ES Revenues No. of People

CAGR 77%CAGR 68%

YearYear

$ Mn

» Our growth over the years has helped us to take competition head on…

Slide 8


» Overview



AgendaAgenda

Slide 9


Myth around Package products brokenMyth around Package products broken

Yesterday’s Wisdom… # 1:

» Package related services are onsite centric

Today’s Reality:

» Package related services

» Leverage Global Delivery Model

» Apply CMM concepts

Slide 10


Global view vs. Local knowledge – a delicate balanceGlobal view vs. Local knowledge – a delicate balance


» Local needs of a country or a division are to be served by

local consulting teams

Today’s Reality:

» Combination of global teams and local talent

» Have an overview of the customer’s Global IT initiative

» Maintain continuity and ‘walk’ with the customer

» Cater to local needs

Slide 11


Servicing the global corporations by global teamsServicing the global corporations by global teams


» Multiple maintenance and support teams

» Different countries or different divisions

» Different group companies

Today’s Reality:

» Global Shared Support Services

» 24 X 7 support to customers

» Single support organization

Slide 12


End-to-end service ensures bottomline responsibilityEnd-to-end service ensures bottomline responsibility


» Niche service providers for distinct needs

Today’s Reality:

» Collaboration to provide end-to-end offerings with a seamless team structure

» Provides expertise across the entire IT spectrum including consulting and outsourcing

» Predictability in customer experience

Slide 13


Change in Packaged product eco-systemChange in Packaged product eco-system


» Outsourcing does not involve off-shoring

Today’s Reality:

» Major outsourcing initiatives expect off-shoring

» Product eco-system is becoming offshore centric

Slide 14


Successfully executing strategies to generate business valueSuccessfully executing strategies to generate business value


» Creating strategies and then executing them - difficult to practice

Today’s Reality:

» Expectation of complete ownership - ideas to execution

Slide 15


AgendaAgenda

» Overview

» Yesterday’s Wisdom vs. Today’s Reality.


Slide 16


Large product vendors face challenges…Large product vendors face challenges…

» Large businesses not spending on full-suite ERP implementations

» Uncertain market conditions accentuated by mergers and acquisitions

» Investments being channelled to enhance existing applications for driving revenue and productivity gains

» Adoption of technologies such as Service-Oriented Architectures and Web Services

» Vendors investing in integration software platforms» SAP NetWeaver

» Oracle 10g/9iAS

Slide 17


-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

…the market opportunity is large…the market opportunity is large

“Although small and mid size businesses (SMBs) are relatively new users of offshore services, demand is increasing as services become more affordable.”

Source: Gartner (Worldwide IT Services Market 2002-2007; Jan 12, 2004), Authors: Ellie Babaie, Kathryn Hale, Robert De Souza, Jacqueline Heng, Rika Narisawa

ERP License Revenue and Scenario Forecast

Million USD

Source: Gartner (ERP License Revenue and Preliminary Forecast: Worldwide 1998-2008; March 2004;Author: Chad Eschinger

Slide 18


…for developing solutions to deliver business results……for developing solutions to deliver business results…

inTune suite of Upgrade Solutions

BenefitsOne

Business Application enabled Integration

Integration Competency Center

SAP

Oracle

Distributed Order Management

Package Assurance

PeopleSoft

Siebel

Slide 19


Enterprise Solutions

ProgeonInfosys Consulting

Package Implementation & IT support driven by Functional Expertise & Delivery Excellence

Reducing the cost of Operations by effective use of Outsourcing

Providing High-End Consulting to enable clients gain Competitive Advantage

ES

IC BPO

By providing End-to-End solutions through collaborationsBy providing End-to-End solutions through collaborations

Slide 20


Meeting challenges posed by the pace of growth… Meeting challenges posed by the pace of growth…

ES University, Hyderabad» Training consultants to meet

supply constraints of ERP recruitment

» Focus on:

» ‘Boot Camp’ Training

» Continuous knowledge acquisition and transfer

» Building knowledge assets like tools, methodologies, templates etc.

Slide 21


…with strong alliances and relationships…with strong alliances and relationships

» Joint business plan with identified milestones

» Periodic reviews of the plan

» Focus on new generation product lines and versions

» Closer interaction between product development teams and Infosys consultants

Slide 22


…for bringing enhanced value to our clients…for bringing enhanced value to our clients

Ensuring rapid growth by

» Riding on ‘New Game. New Rules’

» Collaborative end-to-end service offerings

» Taking advantage of global teams

» Providing Value-added solutions

» Managing supply constraints

Slide 23

Thank YouThank You

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