Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Basic Communication Skill Put...

Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013

Basic Communication Skill

Put presenters name here

Week 3

Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013

Commitment check


Let’s start the class


“Entrepreneurs should be able to explain,

discuss, sell and market their good or service. It is important to be able to interact effectively

with your business team.”

Additionally, entrepreneurs need to be able to express themselves clearly both verbally

and in writing.

The Importance of Communication Skill


If your communication skills are poor you will experience a great deal of trouble in your

personal, working, and general relationships.


The “Top Ten” Skills shortages among graduates% of

employers surveyed

1 Commercial Awareness 67%

2 Communication Skills 64%

3 Leadership 33%

4 Ability to work in a team 33%

5 Problem solving 32%

6 Conceptual ability 21%

7 Subject Knowledge & competence 19%

8 Foreign languages 19%

9 Numeracy 19%

10 Good general education 15%

Source: Association of Graduate Recruiters “Skills for Graduates in the 21st Century” www.agr.org.uk


Functions of Communication


Barriers to Effective Communication




Language barrier leads to deliver the wrong message


4 key element in communication skills


Key Communication Skills


Listening Skills


How to Be an Effective Listener



Feedback Skills


Developing Effective Feedback Skills

• Keep feedback goal oriented

• Make feedback well timed

• Is important to ensure each other understanding


Presentation Skills


Presentation Skills

The BeginningWell preparedGet attention - shock, humor, question, story, facts

&figuresMotivate audience to listen - listen to their needs


Pre - Speech• Who am I speaking to?

• How many People?

• Where am I speaking at?

• What resources do I have?

• Do I Have an OUTLINE

• How do I “break the ice”


Speech! Speech! Speech! Speech!

1. Rate of Voice S L O W, or too fast?

2. Volume Emphasize a point

3. Pitch Embarrassing if your voice breaks

4. P A U S …….E DON’T forget to BREATH


Practice with your SAA 1.1


Reminder for week 4


• Check your edmodo there will be another online reflection and elective course schedule

• Next week is business partner’s week– You will get information about their company

profile– You will learn the product knowledge

• Bring your notes and take notes

• SAA 1.2 submitted max on week 6


1. Produk yang ditawarkan oleh perusahaan untuk dijual oleh mahasiswa

2. Market segment produk / donatur

3. Prosedur pemesanan dan pengambilan produk

4. Prosedur pengiriman ke pelanggan

5. Prosedur pembayaran dari pelanggan ke perusahaan

6. Prosedur penanganan keluhan pelanggan

7. Tips selling / donation

Things to take notes on Business partner’s week


• Silakan cek di share (akan di posting di edmodo juga)

• Form 4.1 – 4.3

• Silakan di print 4.1 dan 4.3 saja dahulu

• Form 4.2 akan digunakan sebagai refleksi week by week dapat dikumpulkan online menggunakan database (cek tutorial di feh.uc.ac.id/e1)

Form yang akan di gunakan mulai week 4

Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013

This module is created for courses in Universitas Ciputra and it is intended to be used as a teaching material module, any reproduction is not

permitted without authorization

Thank You

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