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ENV Project Group10

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    Contents

    Task at Hand1.

    Company Overview2.

    Analysis3.

    Recommendations4.

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    NuCore Software Solutions

    Started in 2002

    Around 25 employees

    Markets: India and Middle East Focus: air travel and car rental verticals

    End-to-end IT consulting services company

    Motto

    Believe in Mutual Success

    Values

    Professionalism & Commitment

    Provide the best service to our clients

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    Products & Services

    Products Travel Back Office Solution TRAACS

    Electronic Travel Order Management Solution for Corporates

    Car-rental Business and Accounting Solution - RACE

    Real Estate Back Office Solution.

    Services

    Enterprise Portal Development Services for Travel Agencies

    Travel Business Intelligence Reporting Services for Travel Agencies

    Open Source Consultancy for OrangeHRM, KnowledgeTree, and SugarCRM

    Customized Software Development

    Software Re-engineering and Maintenance

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    Management

    Vinod

    Suhail

    Niyas

    Mohan

    Kumar

    Core Team

    CEO, MD CSE, Univ. Calicut MCA, NIT Calicut Works with CTO, HR & AQ Teams

    CTO & Director

    CSE, Univ. Calicut MCA, NIT Calicut MBA (IT), Bharatiyar Univ. Expertise: Open Source S/W

    Director - International Business Development Was CEO for 4 years

    Computer Applications, MG Univ. MCA, NIT Calicut Expertise: Design, Develop S/W

    CTO & Director 7yrs exp. in business dev., proj. planning Commerce, Univ. Calicut

    MCA, Gandhigram Deemed Univ. Expertise: Project Planning & Implementation

    Chief Advisor 2 decades work-ex in banking, IT, finance MBA, Systems & Finance Expertise: Open & Legacy technologies, IT, Finance

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    History

    Started in 2002 by 6 MCA Students, NIT Calicut Rationale: WTCRecessionPlacements

    Seed Capital: INR 1 lakh (family & friends)

    Inauguration of NuCore (2002)

    Director, NIT C Chief Guest: Saji GopinathIIM K

    Technology Business Incubator (TBI), NIT C

    Professional guidance

    Bank Loan of INR 5 lakh at low rate (2005)

    Niche SegmentLess Competitors

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    Customers

    2002-03 2004-05 2005-10 2010-2012

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    Clients

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    4 Pillars of Successful Organizations

    Fundamental measures of

    organization performance

    Organization Focus

    Employee Engagement

    Customer Loyalty

    Business Results

    These elements form the pillars of success for a firm

    If all 4 are strong, chances are that everyone including

    customers, employees and shareholders are happy

    Organization

    Focus

    Employee

    Engagement

    Customer

    Loyalty

    Business

    Results

    SUCCESS

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    Organization FocusNot Clear

    The company doesnt have vision and mission

    statements

    These are important to set direction and tone of the company

    and which inspires you, your people, partners and customers

    No Firm wide Mission or Vision means

    Direction-less growth

    There are no concrete future plans in place

    There is a huge disconnect with employees

    Symptoms

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    Employee Engagement - Low

    Low productivity Significant increase in absenteeism

    Deadlines are hardly followed

    Tendency to postpone work

    Lack of cooperation with administration Strong sense of resistance towards any change in internal

    administration

    Refrain from participating in team building activities

    Strong bond among themselves but not with the firm

    No HR department

    No appraisal system for employees

    No clear career growth path for employees

    Symptoms

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    Customer Loyalty & Results

    Customer Loyalty - Good

    Most clientele is in Gulf

    Although there is a Single

    Major Client, howeverover years the client has

    been very loyal

    Major source of revenue

    Business Results - Average

    Revenues have been

    average

    Profitability has not beenvery good over years

    However, forecasting revenue & growth is difficult

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    Fishbone Analysis

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    Challenges for Organization

    Increased Non-billable hours due to bugs andpatches

    Regular attrition happening in the organization

    Lack of punctuality

    Absenteeism

    Resistance to change

    Deadlines not met properly

    Employee

    productivityis very low

    Direct impact

    on revenue

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    Recommendations

    Highlyproductive and motivated employees

    Other HR

    practices

    Recruitment

    processes

    Organizational

    functioning

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    Organizational functioning

    Mission and Vision

    Formulate a proper mission & vision statement

    Communicate to all Stakeholders

    Regular communication program

    Keep employees aware of projects, targets, realized revenues Have them well informed of organizational progress

    Flexible timings based on work

    Gives greater degree of independence and freedom

    Continuous engagement through programming events and related activities Provides a greater sense of respect and worth

    Process documentation

    Make employees realize the organizational initiatives

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    Recruitment process

    Comprehensive on-boarding process

    Introduce them to organizational way of working

    Familiarize the organizational procedures

    Referral programs

    Known recruits from familiar institutions

    Informal

    communication

    channels

    Prepares them

    for reality

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    Other HR Practices

    Well defined appraisal system

    Incentive to put in better efforts

    Accelerated career path

    Grievance redressal mechanisms

    Formal platform to anonymously report problems and issues

    HR policy manual

    Clarity in terms of organizational policies

    Comprehensive feedback mechanisms

    Option for peers & subordinates to provide feedback

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    http://nucoreindia.com

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