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8/13/2019 ENV Project Group10
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8/13/2019 ENV Project Group10
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Contents
Task at Hand1.
Company Overview2.
Analysis3.
Recommendations4.
8/13/2019 ENV Project Group10
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NuCore Software Solutions
Started in 2002
Around 25 employees
Markets: India and Middle East Focus: air travel and car rental verticals
End-to-end IT consulting services company
Motto
Believe in Mutual Success
Values
Professionalism & Commitment
Provide the best service to our clients
8/13/2019 ENV Project Group10
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Products & Services
Products Travel Back Office Solution TRAACS
Electronic Travel Order Management Solution for Corporates
Car-rental Business and Accounting Solution - RACE
Real Estate Back Office Solution.
Services
Enterprise Portal Development Services for Travel Agencies
Travel Business Intelligence Reporting Services for Travel Agencies
Open Source Consultancy for OrangeHRM, KnowledgeTree, and SugarCRM
Customized Software Development
Software Re-engineering and Maintenance
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Management
Vinod
Suhail
Niyas
Mohan
Kumar
Core Team
• CEO, MD• CSE, Univ. Calicut• MCA, NIT Calicut• Works with CTO, HR & AQ Teams
• CTO & Director
• CSE, Univ. Calicut• MCA, NIT Calicut• MBA (IT), Bharatiyar Univ.• Expertise: Open Source S/W
• Director - International Business Development• Was CEO for 4 years
• Computer Applications, MG Univ.• MCA, NIT Calicut• Expertise: Design, Develop S/W
• CTO & Director• 7yrs exp. in business dev., proj. planning• Commerce, Univ. Calicut
• MCA, Gandhigram Deemed Univ.• Expertise: Project Planning & Implementation
• Chief Advisor• 2 decades work-ex in banking, IT, finance• MBA, Systems & Finance• Expertise: Open & Legacy technologies, IT, Finance
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History
Started in 2002 by 6 MCA Students, NIT Calicut Rationale: WTC – Recession – Placements
Seed Capital: INR 1 lakh (family & friends)
Inauguration of NuCore (2002)
Director, NIT C Chief Guest: Saji Gopinath – IIM K
Technology Business Incubator (TBI), NIT C
Professional guidance
Bank Loan of INR 5 lakh at low rate (2005)
Niche Segment – Less Competitors
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Customers
2002-03 2004-05 2005-10 2010-2012
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Clients
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4 Pillars of Successful Organizations
Fundamental measures of
organization performance
Organization Focus
Employee Engagement
Customer Loyalty
Business Results
These elements form the pillars of success for a firm
If all 4 are strong, chances are that everyone including
customers, employees and shareholders are happy
Organization
Focus
Employee
Engagement
Customer
Loyalty
Business
Results
SUCCESS
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Organization Focus – Not Clear
The company doesn’t have vision and mission
statements
These are important to set direction and tone of the company
and which inspires you, your people, partners and customers
No Firm wide Mission or Vision means
Direction-less growth
There are no concrete future plans in place
There is a huge disconnect with employees
S ym p t om s
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Employee Engagement - Low
Low productivity Significant increase in absenteeism
Deadlines are hardly followed
Tendency to postpone work
Lack of cooperation with administration Strong sense of resistance towards any change in internal
administration
Refrain from participating in team building activities
Strong bond among themselves but not with the firm
No HR department
No appraisal system for employees
No clear career growth path for employees
Symptoms
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Customer Loyalty & Results
Customer Loyalty - Good
Most clientele is in Gulf
Although there is a Single
Major Client, howeverover years the client has
been very loyal
Major source of revenue
Business Results - Average
Revenues have been
average
Profitability has not beenvery good over years
However, forecasting revenue & growth is difficult
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Fishbone Analysis
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Challenges for Organization
Increased Non-billable hours due to bugs andpatches
Regular attrition happening in the organization
Lack of punctuality
Absenteeism
Resistance to change
Deadlines not met properly
Employee
productivityis very low
Direct impact
on revenue
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Recommendations
Highly productive and motivated employees
Other HR
practices
Recruitment
processes
Organizational
functioning
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Organizational functioning
Mission and Vision
• Formulate a proper mission & vision statement
• Communicate to all Stakeholders
Regular communication program
• Keep employees aware of projects, targets, realized revenues• Have them well informed of organizational progress
Flexible timings based on work
• Gives greater degree of independence and freedom
Continuous engagement through programming events and related activities• Provides a greater sense of respect and worth
Process documentation
• Make employees realize the organizational initiatives
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Recruitment process
Comprehensive on-boarding process
• Introduce them to organizational way of working
• Familiarize the organizational procedures
Referral programs
Known recruits from familiar institutions
Informal
communication
channels
Prepares them
for reality
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Other HR Practices
Well defined appraisal system
• Incentive to put in better efforts
• Accelerated career path
Grievance redressal mechanisms
• Formal platform to anonymously report problems and issues
HR policy manual
• Clarity in terms of organizational policies
Comprehensive feedback mechanisms
• Option for peers & subordinates to provide feedback
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http://nucoreindia.com