1Environment * Safety * Health * Quality 1

Improving Work Planning Through Communication and Training

Reed Kaldor/Sandi GrayISMS Champions Workshop

November 29, 2007

2Environment * Safety * Health * Quality 2

Presentation Overview

• A little background – why improvement was needed

• It’s really about managing change• What we did to build consensus on

changes • How we know if we have made a

difference• What made it work

3Environment * Safety * Health * Quality

A Little Background

• Fluor Hanford (FH) work planning process viewed as effective and work performed safely

• Nonetheless, there were areas needing improvement

• Corrective Action Plan prepared• Actions affected all FH Projects

4Environment * Safety * Health * Quality

Example Actions

• Develop guidance on incorporating hazard controls in work instructions

• Develop criteria for determination of “skill-based” work

• Introduce human performance improvement concepts into work planning

• Clarify procedures• Develop a work planner qualification

program • Develop work planning training courses

5Environment * Safety * Health * Quality

The Challenge

Develop consensus onthe changes to be madeand create and sustain commitment

6Environment * Safety * Health * Quality

It’s Really About Managing Change

• Our approach – Address the people issues– Start at the top– Involve affected parties– Make case for change– Create ownership– Communicate the message (i.e., change)

7Environment * Safety * Health * Quality

What We Did To Build Consensus and Commitment

• Conducted monthly work control managers meetings

• Formed interdisciplinary teams to address issues

• Conducted multiple pilot sessions• Communicated often with affected parties• Allowed adequate time for implementation• Provided mentoring

8Environment * Safety * Health * Quality

Have We Made A Difference?

Determining improvement• Customer feedback • Assessment results• Work Management metrics

9Environment * Safety * Health * Quality

Work Management Metrics

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

Oct

-02

Dec

-02

Feb-

03

Apr-

03

Jun-

03

Aug-

03

Oct

-03

Dec

-03

Feb-

04

Apr-

04

Jun-

04

Aug-

04

Oct

-04

Dec

-04

Feb-

05

Apr-05

Jun-

05

Aug-

05

Oct

-05

Dec

-05

Feb-

06

Apr-06

Jun-

06

Aug-

06

Oct

-06

Dec

-06

Feb-

07

Apr-07

Jun-

07

Aug-

07

Average = 1.8(Apr 03 - Jan 04)

Total FH Post Job Reviews, ALARA Reviews, and Activity Level Feedback per 100 Worked JCS Work Packages

u-chart UCL

Average = 0.5(Feb 04 - Nov 05w ithout May 04)

Average = 2.1(Dec 05 - Oct 06)

New FeedbackSoftw are

Average = 1.0(Nov 06 -Apr 07)

Work Organization and Planning Less than Adequate CAMS/DTS with Apparent or Root Cause A4B3

0

2

4

6

8

10

12

14

16

18

20

Jan-

04

Mar

-04

May

-04

Jul-0

4

Sep

-04

Nov

-04

Jan-

05

Mar

-05

May

-05

Jul-0

5

Sep

-05

Nov

-05

Jan-

06

Mar

-06

May

-06

Jul-0

6

Sep

-06

Nov

-06

Jan-

07

Mar

-07

May

-07

Jul-0

7

Sep-

07

Month (Origination Date)

Num

ber o

f AR

's

Average = 9.6(Jan 04 - Sep 05)

c-chart UCL

c-chart LCL

Average = 5.1(Oct 05 - Mar 07) > 7 in a row

below average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Month Completed

Perc

ent o

f Pac

kage

s Co

mpl

eted

with

out S

uspe

nsio

n

UCL

LCL

Average = 93%(Jan 03 - Jan 05)

Percent of Work Packages Completed without unplanned Suspension(s)

Average = 95%(Nov 06 - May 07)

RL Facility Representative Operational AwarenessMaintenance/ Work Planning Findings and Observations by Month

0

2

4

6

8

10

12

Jul-0

6

Aug

-06

Sep

-06

Oct

-06

Nov

-06

Dec

-06

Jan-

07

Feb-

07

Mar

-07

Apr-

07

May

-07

Jun-

07

Jul-0

7

Aug

-07

Sep

-07

Month Observed

No.

of F

indi

ngs

and

Obs

erva

tions

c-chart UCL

Average = 3.6(Jul 06 - Jan 07)

10Environment * Safety * Health * Quality

What Made It Work

• Person leading effort was knowledgeable and passionate about the work management process, personable, and well respected by peers

• Allowing time needed to reach solution consensus

• Allowing adequate implementation time frame

• Responding to specific issues that arise • Communicating often

11Environment * Safety * Health * Quality

Bottom Line

It is all about:

CommunicationCommunicationCommunication