EOC –Dispatch Center Integration

Butch Garrity MSP Communications Shelburne Falls Regional Communications

MSP Shelburne Regional Communications Center

82 agencies911 calls-police, fire, EMSTri-State fire mutual aidDistrict Control PointEMD, QA, FC40, NWMIMT

Pre-event

Staff meetingtown hall staffpolice, fire, ems, BOH,emergency managementSenior CitizensAt risk populations Voad, Coad

Pre-eventReview shelter plansReview evacuation plansObtain needed suppliesreverse 911 announcementsspecial call special populationsdevelop staffing model for EOCCritical FacilitiesICS-Nims trainingECEMP & COOP Plans

Pre-eventPhone NumbersEmergency ContactsBoard of Health contactsDispatch Communications updatesEOCs co-notification

EventStaying safe during eventMaintain AwarenessAll emergencies localHistorical Problem areas

Post-EventCommunications StatusDamage assessment teamsroad statusdoor to door assessmentMapping affected areasfactors such as river-waterway

Post EventCERT- community emergency response teamMRC- medical reserve corpsreview pre-existing MOAs for servicestest communications networksfuel for generators

Contact with Ham Radio operatorsstaging areas for state/federal resourcesHazardous Materials securedbus companies/transportation

Event Staffingexhaustioncontacting special populationsregular population needscritical facilitiesevacuation needsshelter needscommunications

EOC openinglocal EOCdeclaring state of emergencytriggers?Call volume?Damage?Procedures for damage assessment?

Regional EOC opening?local EOCtriggers?Call volume?Damage?Procedures for damage assessment?

Regional EOCAsset managementcoordinate resource requestsprioritize requestsinterface with MEMA region 3local resources communicate with EOC

911 emergency calls where are they routed for responseHow will the resolution be communicated back to the dispatch center?Shelters?Evacuation Routes?

Shelters- LiasionWhen can residents return?Status?Who is in the shelter?Animals?

CommunicationsTower statusRadio sitesGeneratorsRegional ResourcesCritical infrastructure

Management Teams

Incident Management TeamsNWMIMTType 1 or 2 teamsMEMA communicationsNational Guard

CommunicationsWeb EocStatus reports faxed? CAD?EOC- Communications Center linkages

Shelters

Ham RadioCOAD InterfaceVOAD interfaceCommon consistent communications

Multi-agency coordinating Center(s)

Regional EOC & MACs should be pre-designated

Reverse 911211RadioInternetPhoneMedia

Communications challenges