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Disclaimer

This document is for informational purposes only and is subject to change without notice. This document and itscontents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of itsdate of publication. However, Epicor Software Corporation makes no guarantee, representations or warranties with

regard to the enclosed information and specifically disclaims any applicable implied warranties, such as fitness for aparticular purpose, merchantability, satisfactory quality or reasonable skill and care. As each user of Epicor software islikely to be unique in their requirements in the use of such software and their business processes, users of this documentare always advised to discuss the content of this document with their Epicor account manager. All information containedherein is subject to change without notice and changes to this document since printing and other important informationabout the software product are made or published in release notes, and you are urged to obtain the current releasenotes for the software product. We welcome user comments and reserve the right to revise this publication and/ormake improvements or changes to the products or programs described in this publication at any time, without notice.The usage of any Epicor software shall be pursuant to an Epicor end user license agreement and the performance ofany consulting services by Epicor personnel shall be pursuant to Epicor's standard services terms and conditions. Usageof the solution(s) described in this document with other Epicor software or third party products may require the purchaseof licenses for such other products. Where any software is expressed to be compliant with local laws or requirementsin this document, such compliance is not a warranty and is based solely on Epicor's current understanding of such laws

and requirements. All laws and requirements are subject to varying interpretations as well as to change and accordinglyEpicor cannot guarantee that the software will be compliant and up to date with such changes. All statements ofplatform and product compatibility in this document shall be considered individually in relation to the products referredto in the relevant statement, i.e., where any Epicor software is stated to be compatible with one product and alsostated to be compatible with another product, it should not be interpreted that such Epicor software is compatiblewith both of the products running at the same time on the same platform or environment. Additionally platform orproduct compatibility may require the application of Epicor or third-party updates, patches and/or service packs andEpicor has no responsibility for compatibility issues which may be caused by updates, patches and/or service packsreleased by third parties after the date of publication of this document. Epicoris a registered trademark and/ortrademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All othertrademarks mentioned are the property of their respective owners. Copyright Epicor Software Corporation 2014.All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of

Epicor Software Corporation.

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Contents

Introduction to Epicor ERP.....................................................................................................5

Before You Begin....................................................................................................................6

Audience.........................................................................................................................................................6

Prerequisites....................................................................................................................................................6

Overview.................................................................................................................................7

User Interface..................................................................................................................................................7

Switch Between the Classic Menu and Modern Shell Menu.......................................................................7

Modify the Configuration Settings File...............................................................................................7

Use Runtime Argument.....................................................................................................................8

Classic Style and Menu.............................................................................................................................8

Logging in Classic Style......................................................................................................................8

Main Menu.......................................................................................................................................8

Menu Bar..........................................................................................................................................9Folder List..........................................................................................................................................9

Contents Pane...................................................................................................................................9

Status Bar..........................................................................................................................................9

Modern Shell and Menu.........................................................................................................................10

Logging In to the Modern Shell.......................................................................................................10

Home Page......................................................................................................................................10

Tiles.................................................................................................................................................10

Quick Access to Open Forms...........................................................................................................10

Application Bar................................................................................................................................11

Change Company...........................................................................................................................11Menu..............................................................................................................................................11

Settings...........................................................................................................................................11

Application Help and Field Help.....................................................................................................................12

Accessing the Help.................................................................................................................................12

Available Options in Help........................................................................................................................12

Internet Component Environment (ICE)..........................................................................................................13

Personalization...............................................................................................................................................13

Customization...............................................................................................................................................14

Application Overview...........................................................................................................15

Core Modules........................................................................................................................17Quote Management......................................................................................................................................17

Order Management.......................................................................................................................................18

Purchase Management..................................................................................................................................20

Scheduling.....................................................................................................................................................22

Job Management...........................................................................................................................................23

Shipping and Receiving..................................................................................................................................24

Inventory Management..................................................................................................................................24

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Advanced Material Management...................................................................................................................25

Accounts Payable...........................................................................................................................................26

Accounts Receivable......................................................................................................................................27

General Ledger..............................................................................................................................................27

EPICweb.................................................................................................................................28

Workshop - Access EPICweb..........................................................................................................................28

Log on to EPICweb.................................................................................................................................28

Find a Course/Enroll in a Course.............................................................................................................28

Enroll in a Course............................................................................................................................28

Embedded Education Courses.............................................................................................30

Conclusion.............................................................................................................................31

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Introduction to Epicor ERP

This introductory course provides an overview of the Epicor application, its major capabilities, and a generalunderstanding of overall features and functionality.

The Epicor application is delivered out of the boxwith built-in workflow processes that take a quote for aproduct or service, and then eventually post the cash results of this transaction to a specific financial book.

This workflow begins with the sales order process. You start this process in customer relationship managementand develop sales quotes, which later become sales orders.

Next, you leverage the engineering functionality. You define a method of manufacturing for each part. Theseengineered part records are then used on jobs for production within a manufacturing center. Manage the materialsthrough purchasing and inventory, and then schedule for material releases to jobs for on-time completion.

The workflow concludes when the results of these transactions are accurately recorded within the financialfunctionality of the following programs:

Accounts Receivable

Accounts Payable Cash Management

General Ledger

Epicor ERP is an Enterprise Resource Planning product with many inner-working modules. No additional computerprogramming is required to make the modules work together.

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Before You Begin

Read this topic for information you should know in order to successfully complete this course.

Upon successful completion of this course, you will be able to:

Recognize the two different interfaces available within the application.

Switch between the two interfaces.

Identify the purpose of each of the core modules within the Epicor application.

Understand how to access EPICweb to enroll in a course.

Launch the Embedded Education courses.

Audience

Specific audiences will benefit from this course.

All Users - This course targets an audience with little to no detailed knowledge of the Epicor application andits overall functionality.

Prerequisites

To complete the workshops in this course, the necessary modules must be licensed and operating in your trainingenvironment. For more information on the modules available, contact your Epicor Customer Account Manager

at [email protected]. It is also important you understand the prerequisite knowledge contained in othervaluable courses.

Computer and Internet Navigation Basics- The Epicor application operates in a Microsoft Windows

environment; therefore, knowing how to navigate in a Windows environment and the Web will help facilitatethe learning experience. Students should be familiar with computer hardware components such as the keyboardand mouse, navigation keys on the keyboard, such as the Tab and Enter keys, and navigation buttons, suchas the Back button.

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Overview

Epicor ERP is the next generation solution developed by Epicor Software Corporation. It introduces a totalmanufacturing solution for the mid-market segment. It is considered to be a premier ERP program. This means

all of the available modules that make up the database interface with each other with no additional programming.This Epicor application is built to leverage the Microsoft.NET Frameworkand MicrosoftSQL Serverinorder to provide a leading-edge technological solution that offers Epicor's manufacturing customers a frameworkthat will support their business needs now and in the future.

User Interface

The Epicor ERP is a feature-rich Enterprise Resource Planning software package. In order to gain a thoroughunderstanding of how the software works, it is important to understand how to navigate in the application.

The Epicor application is designed for versatility and integration. To enrich user experience, two types of UserInterfaces (UI) are available: Classic Menuand Modern Shell Menu.

Switch Between the Classic Menu and Modern Shell Menu

You can run the Epicor ERP application using the two modes which control the visual design, user interactionand navigational aspect of the application - Classic Menu and Modern Shell Menu.

The Classic Menuuser interface is a traditional way of navigating around the Epicor ERP application, using abasic tree structure and folders. The Modern Shell Menuuser interface includes an enhanced menu and aHome Pagethat serves as your starting point and a place to keep your favorite Epicor programs, applicationshortcuts, documents, or pictures.

The following are the options you can use to specify which menu you want to use in your smart client.

Modify the Configuration Settings File

The configuration settings file defines the main settings for your server installation and each client installation.

Use the LaunchTypevalue parameter found within the node within your xxx.sysconfigfileto control the following:

Classic

Note To use this option, modify the sysconfig file as follows:

On the Login dialog, press the Windows 8button to override the Classic style launch.

Modern Shell

Note To run the application using the Shell application, modify the sysconfig file as follows:

On the Login dialog, press the Classic Stylebutton to override the New Style launch.

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Use Runtime Argument

You can set up each workstation to launch the application in a specific mode. These modes, or run time arguments,activate immediately when a user double-clicks on the application's icon.

Use the following startup parameters to control the following:

ClassicAdd /classic parameter as a runtime argument to your desktop shortcut to launch the menu using the Classicstyle.

Note

C:\Epicor\Epicor10\Client\Epicor.exe /classic

Modern Shell

Add /shell parameter as a runtime argument to your desktop shortcut to launch the Modern Shell using theshell application.

Note

C:\Epicor\Epicor10\Client\Epicor.exe /shell

Classic Style and Menu

The Classic style interface and menu use a directory tree to navigate around the Epicor application. The screenis divided into two panes showing the directory tree on the left and the current system area on the right.

This interface is primarily made up of three parts: Main Menu, Module, and Program. The Main Menu is yourhome base within the Epicor application. Every module is consistently organized through the directory tree onthe Main Menu, so you can quickly find the program you need to run.

Logging in Classic Style

You must log in to the Epicor application before you have access to the Main menu or any programs in theapplication. To log in, you must first set up a User ID and password in User Account Maintenance.

Tip If your System Administrator has enabled Single Sign-On (SSO), you are automatically logged into theEpicor application using the User ID and Password entered when you first logged into your Windows

operating system.

Double-click the Epicor application icon on your desktop to log in to the application.

The Log Ondialog box displays. Enter your User IDand Passwordand click OKto log in.

Main Menu

The Main Menuallows you to quickly locate and start programs. It uses a file folder system, similar to MicrosoftWindows, that allows navigation to specific modules and programs.

Top Level

Related modules are grouped together below the top level folders. For example, all of the financial modules suchas Accounts Payable, Accounts Receivable, and General Ledger are grouped below the Financial Managementfolder.

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Module Level

This level contains the application's modules. Each module has its own folder.

Functional Level

Each module's functionality is divided into three subfolders:

Setup- This folder contains all of the Maintenance programs that apply to the current module.

General Operations- This folder contains all the Entry and Tracker programs that apply to the currentmodule.

Reports- This folder contains all the reports that apply to the current module.

Icon Level

This level contains all of the icons used to start the programs. When you click an icon, its corresponding programsdisplay in the Contents pane.

Menu Bar

The Classic user interface employs a Menubar at the top of the window.

The Menu bar allows you to perform many basic tasks, including the following:

Set your view of the Main Menu.

Change the company and site into which you are logged.

Change the language for your session.

Change your password.

Change the ID under which you are logged in.

Access the Application Help.

Exit the Epicor application.

Save your settings when you exit.

Folder List

The Folder List is the tree view of the Main Menu on the left side of the screen. It displays the names of thecompanies and sites that have been defined in the Epicor application.

Contents Pane

The Contents Paneis to the right of the Folder List. It displays the contents of the folder selected in the FolderList. You typically launch programs from the Contents Pane. Use the Viewmenu to select which elements ofthe main interface you wish to display. If you select Full Treefrom the View menu, you can launch programs

directly from the Folder List.

Status Bar

The Statusbar is at the bottom of the main interface. It displays your current User ID, current language, andcurrent company. Use the Optionsmenu to change the current User ID, company, site, or language.

Note The Status bar display varies depending on your Preference settings.

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Modern Shell and Menu

The Modern Shell interface is touchscreen-orientated for use on tablets as well as traditional PCs. The touch-centricHome Pageserves as your starting point and you can customize it using mosaic tiles. Tiles provide a way toaccess applications or documents; you can use them by clicking or tapping on them.

Use the Home Page to access all items from a single location; pin and organize your favorite apps and websites,

gain access to Epicor programs and Help system and use the available settings to fine-tune the User Interface.

Logging In to the Modern Shell

You must log in to the Epicor application before you have access to the Modern Shell or any programs in theapplication.

To log in, you must first set up a valid User IDand Passwordin User Account Maintenance.

Tip If your System Administrator has enabled Single Sign-On (SSO), you are automatically logged into theEpicor ERP application using the User ID and Password you entered when you first logged into yourWindowsoperating system.

Double-click the Epicor application on your desktop to log in to the application.

The Log Indialog box displays.

Enter your User IDand Passwordand click the right arrow to log in.

Home Page

When you launch the application using the Enhanced menu, the Home Pagedisplays. The Home Page is amodern starting point where you can access all of your Epicor programs, favorite apps and websites.

Tiles

You can customize your Home Page by adding mosaic Tiles.

Use tiles to access applications or documents, clicking or tapping them to launch. There is an embedded wizardyou can use to determine the type of tile you want to add and to define the main parameters such as name,color, or sizing options. The following are examples of what you can do with tiles:

Create links to programs, URLs, or documents

Display Business Activity Query results within a Home Page tile

Create placeholders for your favorite Epicor forms

Use standard tiles delivered by Epicor for access to the Menu, Settings, Help, or Recent Forms

View Epicor Social Enterprise message feeds and post messages from the Home Page

You can use Tile groupsto organize your tiles within the Home Page. You can reposition tiles within a group,move tiles from one group to another, change size, color, and names of groups, edit tiles in your Favorites list,and remove unwanted tiles or entire Tile groups.

Quick Access to Open Forms

Within the Modern Shell, you can quickly access forms and applications that you have open.

You can use the following methods to access forms:

Use the sliding Open Forms Barto see all open forms.

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Click a form icon to maximize it or click the xbutton to close it.

On the Home Page, use the Navigatorbuttons found in the top right corner to scroll through all openedforms.

Within an opened program, use the Navigator buttons to jump to other opened forms or to the Home Page.

Application Bar

Use the sliding Application Barfound at the bottom of the page to access the Search application and invokecontext menu options.

The following is a list of main features:

On the right side of the bar, use context specific buttons that change based on the active item.

On the left side of the bar, launch the Search application to search through the available menu items. Youcan also use a web search engine of your choice.

Change Company

Use this function to change the company for which you are entering data. You can enter data for any companyfor which you have authorization.

Note Use User Account Maintenanceto maintain the list of companies for which each user is authorized.

To change the company, click the link and select a company on the list.

Menu

Use the Menuapplication launched from the Home Page to access Companies, Modules, and Programs foundwithin the Epicor ERP application.

Programs are grouped first by module category, then by module, and last by function.

The following are available from the Menu application:

View Mode- choose between Zoom view and Tree view

Contents Pane View- choose between a List view or a Tile view

Waiting Status Slider- shows the status of opening forms

Context Menu- activated by right-clicking a menu item

Settings

Use the interface Settingslaunched from the Home Page to control your current environment settings such aschanging a user or language, selecting a preferred color scheme, or configuring your Epicor Social Enterprise

login parameters.

The following are controlled from the Settings:

General Operations- to change current environment options

Colors- to customize the look of your menu

Home Page- to select how many tiles to display in a vertical column on the Home Page

Splash Screen- to customize the screen that displays during the login process

Search- to select a search engine to use on the Search panel

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Application Help and Field Help

The Application Helpprovides details and explanations of the various features, programs and modules throughoutthe Epicor application. The Field Helpprovides definitions and technical details for a specific field.

Accessing the Help

You can launch application help both from the Home Page and directly from a specific program. Pressing the F1key on your keyboard also opens help. When you display help in this way, the topic linked to the current programor selected sheet opens.

Home Page Help

To launch the application help from the Home Page, click the Help tile. Next from the Help page, click the Contentslink. The application help displays and you can browse through the entire application help system.

Program Specific Help

You can access help for a specific program by first launching a program (like Sales Order Entry), and then clickingHelp > Application Help. You can also launch the application help by pressing the key.

In either case, the help is context-sensitive for the active sheet. The application help is linked to the program andsheet you are on when you launch help, so the help topic for the specific program/sheet displays within theapplication help window. You can now browse through the documentation for the current program or the entireapplication help system.

Available Options in Help

The options on the Help menu differ according to where you access Help: in the main Epicor interface (eitherClassic or Modern Shell), or in a particular program.

Available Options in the main interface

Contents F1Select this option to access Application Helpfrom the Main Menu. Once opened, use the tableof contents to navigate to the help topic or enter a keyword to search.

Feature SummarySelect this option for a high-level overview of the major new functionality released with eachversion of your Epicor application.

Tip of the Day...Select this option to view a tip on using Epicor ERP.

Epicor on the WebSelect this option to access the following options:

Epicor Home- This link displays the Epicor homepage: www.epicor.com.

EPICweb - Support- This link displays the login screen to access the epicweb.epicor.com site where live chatsupport is available.

MyEPICweb...- This link displays the login screen to access the EPICweb portal where you can downloadinformation, access support services and enroll in Epicor Education Courses.

AboutThis window displays key information concerning your version of Epicor ERP, the release date and licenseinformation.

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Available Options in a program

Epicor on the WebSelect this option to access the following options:

EPICweb - Support- This link displays the login screen to access the epicweb.epicor.com site where live chatsupport is available.

MyEPICweb...- This link displays the login screen to access the EPICweb portal where you can downloadinformation, access support services and enroll in Epicor Education Courses.

Field HelpSelect this option to view definitions and technical details for a specific field.

Application HelpSelect this option to access application help. Once opened, use the table of contents to navigateto the help topic or enter a keyword to search.

AboutThis window displays key information concerning your version of Epicor ERP, the release date and licenseinformation.

Internet Component Environment (ICE)

ICEis a modern business architecture that is built using Microsoft.NET, and is the basis of next generationbusiness software. It helps to align IT with the business, makes integration straightforward, and delivers highbusiness productivity.

Epicor ICE provides the framework for Epicors n-tier enterprise applications, and as such, separates businesslogic from the underlying technology framework. This layered approach allows users to dynamically model businessrules to extend and customize the solution without modifying source code. The framework can be systematicallyupgraded to incorporate new technology enhancements without disrupting the applications built upon it, therebyreducing your cost of adopting new technologies and upgrading customizations.

Personalization

Everyone using the application has different needs. Some want the columns on a grid placed in a differentsequence. Others need different options available on a program's status bar. Still others need a program to verifydata after he or she performs specific actions. Set up the Epicor application to reflect your individual needs.

The Epicor Personalization Toolsallows modification of each program's interface. Personalize every programthat is used; this allows refining of the interface to better match the tasks performed every day.

Features of the program's interface that can be personalized include:

Options- Define the internal personalizations for a program using the Options window. The options youselect become the default for the program.

Toolbars- Adjust the toolbar positions within the program window.

Grids- Manipulate the order in which columns display within each grid, as well as modify each grid. Somesheets contain grids, which display information through a combination of rows and columns.

Tree View- Automatically hide or display the program's tree view within the program.

Personalization Mode- Activate this mode to move controls and modify control properties within the currentprogram. Share personalizations with other application users by importing and exporting the personalizations.

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Customization

Customizationrefers to the ability to modify aspects of the user interface and application functionality. Thisincludes the ability to model the changes, track changes, pilot changes, and deploy and rollout changes to theuser community.

Customization of nearly every program within the application is possible; it is a powerful tool. Customization cansave time and money because these modifications allow the direct matching of the application to your businessneeds.

The application includes a variety of customization tools.

Add controls such as text boxes and lists, and then link them to a selected data source.

Create new sheets that are available to all employees, a specific employee, and even different companies.

Activate your own customized code through events or new buttons; this feature allows processes to run thatare unique for your company.

Customization Main Features

Work in Process Stages

Save your customization as Work in Processstages. Reload a previous stage if your customization is not workingcorrectly. Customizations are also initially available in a test environment, so you can ensure the customizationworks properly before it is released.

Multiple Customization

Develop multiple customizations for the same program. Next, set up each user account so that specific employeescan view and use this customization.

For example, two employees are responsible for purchasing specific items. One employee purchases spare parts,while the other hires subcontractors. Customize a program, such as Purchase Order Entry so that one employeehas a spare parts purchasing sheet, while the other has a subcontracting purchase sheet.

Export Customization

Export Customization outside of the application. Customizations are then available to anyone outside of yournetwork. If your company has a relationship with another company, this feature allows the customization to beshared with them.

Revert to Original Format

If the customization does not work or if it is no longer needed, the program can revert back to its defaultconfiguration.

Custom Localization Layer

Develop the localization layer for any program. The localization layer is a type of customization layer. It is appliedto a program interface at startup in a similar way that the customization layers are applied. The localization layer

allows the override of the default culture behavior and appearance of the fields, based on localization needs.When creating the custom localization layer, it is possible to:

Hide fields that are not applicable for a specific culture.

Show fields that are applicable for a specific culture but not for the base product.

Change the formatting of a field or control to format differently from the base formatting or localizedformatting.

For more information on how to develop the localization layer for any program, refer to Application Help topic:Localization Layer.

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Application Overview

Within every company there are distinct job roles. The Epicor application is broken into many different modulesallowing each department to perform their job duties all while sharing universal data. This allows you to store a

complete history of interactions with a customer.

Module Diagram

The diagram below shows the break out of module categoriesin your application.

Customer Relationship Management

Customer Relationship Management (CRM) controls all aspects of a companys interaction with its customersand potential customers from generating leads, developing opportunities, taking orders, producing and shippinggoods, receiving cash, and supporting customers. Throughout this process, CRM allows the customer to be closely

involved within the entire supply chain process via the Web-Based Customer Connect applications.

Financial Management

Financial Management provides manufacturers with the tools needed to create value through monitoring financialconditions and timely decision making. Accounts Receivable, Accounts Payable, Currency Management, FixedAssets, Payroll, and General Ledger help them monitor and manage invoicing, payments, asset management,and payroll and benefits to reduce costs and improve cash flow.

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Supply Chain Management

Supply Chain Management is a full suite of enterprise application capabilities including Purchase Management,Sourcing and Procurement, Inventory Management, Advanced Material Management, Shipping and Receiving,Supply Chain Execution and Warehouse Management, and is completed by order and demand managementcapabilities of Epicor Sales Management. Combined, you have the solution needed to satisfy customers andcustomer demand, in today's increasingly global market place.

Production Management

Production Management is comprised of Job Management, Manufacturing Execution, Lean Manufacturing,Quality Assurance, and Advanced Quality Management. It uses sophisticated technologies to model best practicesand empowers the shop floor personnel to make the decisions that result in optimization of the productionprocess.

Planning and Scheduling

Planning and Scheduling provides the specific functionality (for example, Consolidated Purchasing, TransferFunctionality, and Consolidated Financials) that helps global enterprises manage the complexity of their size andtake advantage of the efficiencies that smaller organizations enjoy.

Project Management

Project Management provides the capacity to plan, organize, and manage resources and to develop resourceestimates. It includes technology to aid in Project Planning, Project Billing, Resource Management, TimeManagement, and Expense Management.

Product Data Management

Product Data Management (PDM) serves as a central knowledge repository for process and product history, andpromotes integration and data exchange among those who interact with the enterprise product. This includesProject Managers, Engineers, Sales Persons, Buyers, and Quality Assurance Representatives. The application offersa complete end-to-end solution to manage all aspects of a products life cycle, as well as allowing enterprises tocontrol the enormous amount of electronic documents that they produce. PDM supports collaboration throughoutthe value chain.

Service Management

Service Management optimizes customer service with timely response to customer requests and puts knowledgein the hands of customer service personnel.

Human Capital Management

Human Capital Management (HCM) encompasses a range of solutions that help manage an organization's mostvalued assets, its employees, in a strategic and coherent manner. It demonstrates the progression beyond theconfines of the Human Resource (HR) department, core payroll services and human resource management systems(HRMS). It manages and develops talent and labor resources on a global scale, both strategically and cost effectively.Epicor HCM delivers the necessary software support for all employee-related functions whether distributed or

centralized. This allows organizations to manage a geographically dispersed workforce in a global manner,ensuring support for various local payroll and legal reporting requirements.

Sales Management

Sales Management provides the tools to produce accurate estimates, streamline the order-to-cash cycle, calculatereliable estimates, and improve customer service. Quote Management and Order Management capture ordersand seamlessly integrate the information with supply chain, production, fulfillment, and accounting systems.

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Core Modules

Epicor ERP has three customer cores: the manufacturingcustomer, the financialcustomer and the distributioncustomer. There are core modules within the application that address each core customer's specific application

needs. This section of the course reviews, the modules' main features and benefits.Epicor offers embedded courses for each module, explaining the functionality of the programs. Workshops withinthe courses offer a hands-on, step-by-step process demonstration of how to use these programs.

Quote Management

Quote Management is often the starting point for the supply chain cycle. When you enter a quote, manufacturingdetails are entered for the record. These records provide your organization with a solid head start for JobManagement, Scheduling, Purchasing, and other functions of the application. Best of all, the result is greater

efficiency.Review this list for information on key features in the Quote Management module.

Manufacturing Details

Get details for a part, configure the part, and determine the applicable pricing of the part, directly fromOpportunity/Quote Entry.

Miscellaneous Charges

Enter unlimited miscellaneous charges or credits on each quote header or quote line. These charges will thenprint on the quote and applicable order, and carry over to invoicing.

Opportunity/Quote Entry

Opportunity/Quote Entryprovides the optional ability to automatically populate fields within the EngineeringGeneral Operations programs, when you open the program. Data that populates relates to Parts, Operations,Capabilities, Resource Groups and Resources. There is no provision to load data based on a Named Search, aBusiness Activity Query (BAQ) or a Dashboard.

Quote Order Wizard

Quickly generate appropriate orders from new quotes. Create, plan, schedule, and release jobs against multiplelines and multiple releases.

Quote Tracker

As a single source for all activity about an order, use the Quote Trackerto see a summarized view of the quote;then drill down on selected items to see greater details. Based on technology used in the dashboard, optionallyuse real-time data to link to other parts of the application.

One Time Ship To Location

Create a one time ship to location on an individual quote or sales order.

Indicate within Customer Maintenancewhether a customer record requires one time ship to locations onsales orders. This activates the One Timecheck box within Opportunity/Quote Entry and Sales OrderEntry, where a unique shipping address is entered on a specific sales order.

Next, create a sales order (or a quote later turned into a sales order) that ships part quantities to this unique,third-party customer location. Use this functionality, for example, when making a shipment to the customerof your distributor.

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If needed, indicate that this ship to location should become either a new customer record or a new ship tolocation for the original customer record.

Searches

Search by Quote Number, Customer Name, Sales Person, Part Number, and Customer Part Number. Filter by All,Quoted, Lead, Opportunity, Quote, and Not Quoted. Narrow your search to a particular territory to return a morepowerful search for quotes.

What-If Scheduling

Perform a what-if schedule on a quote line, for better understanding and communicating when a part might becompleted.

Order Management

Order Management drives the Epicor ERP system. From the time you enter a sales order, you track its progressthrough final shipment, producing timely reports on demand. All sales orders and change orders are effectivelymanaged online, reducing the chance for error and smoothing out the entire order-to-delivery process for

maximum customer satisfaction.

Alternate Parts

Improve order accuracy and ability to enhance sales by defining upgrade, downgrade, substitute, andcomplementary parts for each part record.

You can define alternate parts on each part record. These parts are defined as being either a direct substitute, adowngrade substitute, an upgrade substitute, or a complementary product to this part.

When you enter sales orders, they can display suggestions for upgrading, downgrading, substituting, orcomplementing the original part. You can select a different part that better reflects the needs of the customer.This feature both improves customer satisfaction and enhances sales accuracy.

Backorders

Orders automatically create backorders for lines shipped incomplete. Backorder flexibility allows customer-specificbackorder parameters for complete order lines or complete orders to be set.

Blanket Orders

Establish multiple releases (set up as either firm or not firm) for each sales order line and pull parts directly frominventory, or seamlessly integrate with Job Management to generate production orders.

Build Order from History

Create new sales orders based on previous detail l ines defined for a specific customer.

Use this functionality to pull up previous sales orders linked to a specific customer. Filter the results by selectinga specific date; all sales orders created on or after this date then display in the Build Order From Historywindow.

Next, select the specific sales order detail lines to use again on a current sales order. By clicking OK, the selecteddetail lines populate the order. Edit each line as needed.

Credit Card Authorization and Encryption

With the increased use of credit cards to purchase products, it is necessary to have an integrated system to recordand encrypt credit card information as well as process the payment.

The Credit Card Security programs protect credit card information stored in the database. These programs aredesigned to meet the storage security requirement of the Data Security Standard.

In accordance with these requirements, Epicor ERP maintains two components to encrypt credit card data: thepassword and the salt value. Both values are maintained separately in order to enhance data security.

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Credit Checks

Check customer credit status online within Opportunity/Quote Entry, Sales Order Entryand CustomerShipment Entry.

Buy to Orders

Each sales order release can be a buy to sales order linked to a specific purchase order.

Use this functionality, available on the Releases > Detailsheet, within Sales Order Entryto link a supplier toa specific sales order release. Next, indicate the purchase order, line, and release needed to connect with thesales order.

You can mark the sales order release as a Drop Shipitem.

Fulfillment Processing

Use the Fulfillment Workbenchto reserve and allocate material for sales, transfers and job order types. Thisfeature also includes the capability to cross-dock, tying potential supply to the demand picked against inventory.

Reserve quantities at the warehouse level and then allocate quantities from the reservation. The allocated quantitynets from the reserve quantity, creating a hard, directed allocation that includes the lot, bin, and serial numbersof the quantity requested through the sales order release.

Various fulfillment techniques, such as pick, pack, and console-driven handheldprocesses, can now be

performed by using templates that automate the fulfillment process for each type.

One Time Ship to Location

Create a one time ship to location on an individual quote or sales order.

Indicate within Customer Maintenancewhether a customer record requires one time ship to locations on salesorders. This activates the One Timecheck box within Opportunity/Quote Entry and Sales Order Entry, where youcan enter a unique shipping address on a specific sales order.

If needed, indicate that this ship to location should become either a new customer record or a new ship to locationfor the original customer.

Order Job Wizard

Quickly generate appropriate jobs for new orders in a single step that creates, plans, schedules, and releases jobsagainst multiple lines and multiple releases.

Order Tracker

As a single source for all activity about an order, use the Order Trackerto see a summarized view of the orderthen drill down on selected items to see greater details (for example, lines, releases, shipments, charges, bookings,audit, and payment information). Based on technology used in the Dashboard, use real-time data to link to otherparts of the application.

Wave Picking

Consolidate similar sales orders together using a Wave Picking process. Leverage this functionality to fully utilizethe resources within manufacturing centers to efficiently produce a quantity of similar parts.

Multiple orders can be grouped under the same wave number. During the fulfillment process, combine the

transactions needed to pick multiple sales orders that are similar.

For example, you have 50 sales orders that create demand for Part A. You group all 50 sales orders under thesame wave, moving the inventory (pick) from stock to shipping for all 50 sales orders at the same time. Withoutthe wave functionality, you would need to pick each transaction individually.

A planner can continue to add sales orders to a wave until the first part quantity is picked or packed. Onceallocated items are moved from the picking warehouse to the packing warehouse, the wave group is closed nofurther sales orders can be added to it.

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Purchase Management

Purchase Management manages purchase order creation and monitoring. The detailed lines on a purchase ordermay be for purchases of inventory, job material, subcontract operation, or for other material, but you can changethe destinations of these items upon their receipt.

Purchase order receipts update the purchase order and history files. This provides a reference to assist in futurepurchasing decisions. Purchase order suggestions use the Time Phased Material Requirements Report for streamlinedpurchase order creation.

Purchase Management Features

Automated Purchasing Tools: Turns purchase order suggestions into purchase orders with little manualeffort.

Purchase Requisitions: Allows for the initiation, approval, and tracking of PO requisitions.

Purchase History: Provides detailed information on POs and receipts over an extended period of time.

Individual Line Items and Mass Receipts for POs: Displays the options available for receiving one line or

all lines on a PO. Supplier Part Number/Stocking Part Number: Displays numbers that are now able to be cross-referenced.

Price Breaks: Displays price breaks and includes effective dates.

Supplier Approval: Signifies that an approval is available for a specific part or group of parts. Activating theSupplier Approval function can be applied to a job or for a specific customer.

Purchase Management Process Flow

Purchase Management provides a dynamic interfacefor the communication of purchasing information bothinternally and to and from suppliers. This diagram illustrates the Purchase Management Process Flow, beginningwith the generation of a purchase order, and ending with the commitment of purchasing transactions.

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Scheduling

Scheduling is the process of determining the time, tasks, and resources required to attain an objective. Thisobjective may be large and complex, such as constructing a new building, or a simple task such as preparing ameal. In order to successfully schedule, the following information is needed:

Tasks that must be completed.

Order in which tasks need to be completed, including identifying any pre-requisites.

Time needed to complete each task.

Projected completion date of each task.

The process of scheduling determines when you must start each task or operation in order to meet a targetcompletion time. This process also determines which tasks may potentially delay meeting this objective. In amanufacturing company the process of scheduling requires the following:

1. A list of operations to be completed and the order in which they must be completed. This list is referred toas a Routingor Bill of Operations.

2. Estimated times to set up machines and to perform the actual manufacturing operations.

3. A target Start Dateor Completion Date.

The scheduling process then assigns estimated start and completion dates for each operation in one of two ways:forward scheduling or backward scheduling.

Forward Scheduling

This method takes the target start date and adds the estimated operation time of the first operation to computeits estimated completion date. It then uses that date as the estimated, or scheduled, start date for the nextoperation, continuing until all operations have been scheduled and an estimated completion date for the job

results. This process is illustrated in the graphic below:

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Backward Scheduling

This method begins with the target completion date for the job and subtracts the estimated operation time forthe last operation to compute its scheduled starting time which, in turn, becomes the scheduled completion timeof the previous operation. This process continues until the first operation is scheduled and the scheduled startdate for the job results. This process is illustrated by the following graphic:

Job Management

Job Management provides a comprehensive manufacturing control system designed for Routing, Scheduling,Costing, and Trackingof parts. These parts are custom or repetitive parts produced for inventory or to ship tothe customer from the site floor.

ToolsThere are several tools available to assist with the creation and management of jobs in the application:

Planning Workbench- Provides a view of all job related actions.

Job Manager- Reviews the relationship between jobs and demand.

Job Costing- Compares job estimates to actual costs by job, operation, or material.

Order to Job Linking- Creates one job with one delivery or creates one job with multiple deliveries.

Planned Overproduction of Assemblies- Produces and auto receives overproduction quantities to inventoryon a job.

Job Creation Methods

Jobs can be created in the software using any one of several different methods:

Quick Job Entry- Provides a streamlined job creation ability.

Manually- Creates a job for inventory using the Time Phased Material Requirementsreport for stockedparts.

MRP Module- Creates planned jobs for stocked and non-stocked items.

Planning Workbench- Notifies of all new sales order requirements and changes for all non-stocked parts.

Order Job Wizard- Displays demand, supply, and inventory by part and provides job linking, job creation,and pull from inventory capability.

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Kanban- Reports production of parts without a job.

Job Types

There are three different types of jobs, and each has a different way of relieving the Work in Process (WIP).

Make to Stock

Make to Order

Make to Job

Job Management Terminology

Assembly- All the manufacturing components or parts required to make each part for a customer. They areidentified separately from raw material in job and quote entry and in the bill of materials.

Parent Assembly- Any assembly composed of subassemblies.

Subassembly- Manufactured parts needed in a parent assembly.

Material- Job material requirements which can be purchased directly to the job or issued from inventory.

Raw Material- Material which has not been processed through manufacturing.

Finished Goods- Parts considered complete and ready for shipment.

Method of Manufacture (Method)- All the information required to build a part. A method includes allpurchased and manufactured parts necessary, as well as the sequence of operations required to build thefinal product.

Get Details- The function that allows the production details to be copied from a method, another job, orquote.

Engineer a Job- Indicates the job's manufacturing method is completely planned. A job cannot be scheduledor released until it is engineered.

Release a Job- Releases the job to production. Once a job is released, it is available for labor entry, datacollection, and inventory transactions.

Shipping and Receiving

Shipping and Receiving provides the ability to keep track of product distribution. This process needs to runsmoothly to ensure products are produced, sold, and shipped to customers in a timely manner, which signifiesa successful business model.

The first step in the Shipping Processis selling product(s) to a customer in order to ship the item. Entering anorder identifies how a part is actually sold and shipped to the customer.

The Receiving Processreceives stock goods, manufacturing materials, or subcontract work back to your location.The first step in this process is to create a purchase order for the service or product needed.

The Receipt Entryprogram gives you flexibility in coordinating with the supplier's delivery schedule. This ensuresthat the service purchased is received to the right area of your organization.

Inventory Management

The primary function of the Inventory Management module is to manage the flow of materials from an incomingpurchase order (PO) through manufacturing and ultimately, shipment to the customer. These items can be shipped

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from stockor inventory, received to stock, or received directly to the job. Inventory transactions are madein the same manner regardless of the manufacturing environment. These manufacturing environments could beMake-To-Order (MTO)or Make-To-Stock (MTS). Ultimately, these transactions result in revenue and post tothe general ledger (GL).

Features of the Inventory Management Module

UOM inventory

Serial control, custom serial formatting, serial number tracking

Cost tracking

Cycle and physical counts

Lot control and tracking

RoHS compliance

Container tracking of supplier shipments

Consignment inventory

Inventory Management Terminology

Assembly- All of the manufactured components or parts required to make each part for the customer.Assemblies are identified separately from raw materials in job and quote entry. In the bill of materials(Engineering Module), assemblies are identified as materials that should be Pulled as Assembly.

Parent Assembly- An assembly that is the result of two or more subassemblies.

Sub Assembly- Manufactured parts needed in a parent assembly.

Material- Identifies all of the raw materials required to make each part produced. Material informationincludes the part number, quantity required and estimated cost. If the part number exists in the part masterfile, an allocation is created when a job material requirement is entered.

Finished Goods- Parts that are considered complete and ready for shipment.

Expense Items- Items ordered to a GL expense account which are not usually considered inventory and canbe consumed in the manufacturing process.

Advanced Material Management

Advanced Material Management (AMM) allows manufacturers to produce electronic requests for materials,dispatch those materials, and track inventory movements of all inventory including raw materials and work inprocess (WIP).

Using wireless terminals and bar coding technology, provides manufacturers with the ability to track inventoryin real time. A manufacturer using the application has complete control and visibility of raw materials and WIPas it travels throughout the enterprise.

Key Features

1. Fulfilment Workbench

Reserves specific parts in inventory for specific sales orders.

Prioritizes orders to allocate stock to the highest priority customers first.

Provides more efficient picking and shipping of sales orders.

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2. WIP Movement and Tracking

Requests raw material or WIP to be moved in real-time.

Monitors the movement of WIP.

Obtains the current location of WIP.

Searches for serial or lot tracking numbers.

3. Other Features

A material queue is available of parts to deliver to resource groups or resources.

Barcodes can be printed throughout the process to label containers in order to identify WIP and inventory.

Accounts Payable

Use the Accounts Payable (AP) module to enter supplier invoices for purchases, and then create checks for theinvoices to be paid.

The application can generate payments for all invoices due, invoices for a particular supplier, or for specificinvoices. Customer historical information can be stored indefinitely.

Use the AP module to update both purchase orders in Purchase Management, as well as actual job costs.Adjustments are created if the purchase price does not match the invoiced price. The AP module tracks howmuch is owed and when payment is due.

Key Concepts of Accounts Payable Processing

In an interfaced environment, AP and Expense related general ledger accounts are defined using GL ControlCodesand GL Control Types.

An AP Clearing account is required; it acts as the Accrued (or Unvouchered Receipts) account.

Invoicing and payment transactions are posted to the GL using the posting engine.

Typical Process Flow

1. Create a purchase order (PO Entry).

2. Receive goods and services against a PO (Receipt Entry).

3. Recognize liability for the goods received (Invoice Entry).

4. Process cash disbursements for the outstanding invoices (Payment Entry).

5. Record supplier returns if necessary (Invoice Entry - Debit Memo).

6. Reconcile Bank Accounts (Bank Reconciliation).

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Accounts Receivable

Use the Accounts Receivable (AR) module to bill your customers as orders are shipped and track payments asthey are received.

Because the creation of invoices is specified through the order release process, billing can be reduced to a differentquantity than that which was actually shipped.

You can preview customer invoices, print them on laser or continuous preprinted forms, or fax or email themdirectly to your customer. The AR module tracks who is buying what, and who is paying their bills on time.

Key Concepts of Accounts Receivable Processing

In an interfaced environment, AR and sales-related general ledger accounts can be defined using GL ControlCodesand GL Control Types.

Optional use of an AR Clearing account controls the timing of Cost of Sales posting.

Invoices and cash receipts are posted to the GL using the posting engine.

Typical Sales Order to Payment Process Flow

1. Process a sales order (Sales Order Entry).

2. Ship goods (Customer Shipment Entry).

3. Invoice the customer (Invoice Entry).

4. Receive payment (Receipt Entry).

5. Post cash (Cash Receipts Entry).

General Ledger

During implementation, few setup steps outweigh the importance of defining the company's Chart of Accounts(COA). In the General Ledger module, defining the COA is a critical factor that can impact how the businessoperates on a day-to-day basis.

At the core of the General Ledger module lies a company's COA or ensemble of General Ledger (GL) accountnumbers. Each company has the ability to create multiple charts of accountsif their business practices dictatethat. On the outer walls of the accounts are unique segments, categories, allocations, references, and configurationswhich define each account in the chart. The design of each wall significantly impacts the ability to easily prepare

financial reports for each area of business in a company.Defining your Fiscal calendar also greatly affects how transactions display within reports and how they post tothe GL. Each calendar defined contains fiscal years and periods which provide a map of date ranges that guidetransactions to post to precise groups based on individual posting dates. This transactional separation allowscompanies to keep more accurate records for a set fiscal year and for multiple fiscal calendars.

Similar to all financial modules in your manufacturing system, the General Ledger module follows a transactionalhierarchy. However, it can be changed to suit your company's needs through the setup and use of GL Controlsand User-Definedposting rules.

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EPICweb

EPICwebis the Epicor Portal used by customers, partners, and employees. This portal provides an entryway todownload information, access support services, and enroll in the Epicor Education courses.

Access to the EPICweb is controlled by Epicor's Information Services team. If you do not have a User nameandpasswordcontact your manager, or send an email to [email protected].

Note If you do not have an EPICweb account set up, contact your system administrator before performingthe workshop task, Enroll in a Course.

Workshop - Access EPICweb

Access Epicor Education Resources using EPICweb to enroll for classroom courses. Also, work with a general

course listing and your own personal course listing called My Courses.

Log on to EPICweb

1. Open your browser.

2. In the Addressbar, enter epicweb.epicor.comand press Enter.

3. When prompted, enter your User nameand Password, then click OK.

Find a Course/Enroll in a Course

1. From the Menubar at the top of the window, hover over Educationand select Epicor 10.

The Epicor Universitypage displays.

2. Click the Certification Roadmapslink.

3. Scroll down and click the Find A Coursebutton.

4. Click the Courseslink.

5. In the 1 of 10field, select a category and click Find.

Courses are categorized and displayed by product line, subject, version, then course name. Optionally, entera specific key word in the second search box to filter the search criteria.

Enroll in a Course

1. Locate a course (or courses), then select the Enrollmentcheck box.

2. When you have completed the selections, click the Enroll Nowbutton.

3. Verify the course (or courses) and click the Confirmbutton.

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4. Click OKto confirm that you have successfully registered for your course(s).

The My Coursespage displays, listing the recently enrolled courses. When you are ready to begin the onlinecourse, click on the course title.

5. Click Log Offto exit the current session.

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Embedded Education Courses

Education courses ship with each release and are enabled in the same way as other program modules, in thiscase by the Embedded Education module.

Course versions coincide with the release of the product, including service packs. The availability of courses iscontrolled by the configuration of the default.sysconfigfile.

Once you have configured the default.sysconfigfile with the course server information for the databasecontaining the education courses, you can begin using them.

If you are using the Classic interface, an Education Coursesbutton displays on the main toolbar. Click thisbutton to open the embedded Education Courses program.

If you are using the Modern Shell interface, click the Helptile on the Home Page to access Help page, andthen click the Education Courseslink.

Note It is recommended to only configure the demonstration (or TRAIN) database default.sysconfigfilewith the demonstration course server information. The demonstration database contains data that is

specifically used to complete education course workshops. Unexpected results may occur if you completeeducation course workshops in a different database. Refer to the installation guide for more informationon configuring the default.sysconfigfile.

When you click a course in the CoursesTree View, information for this course displays in the Course Detailsarea - the Course ID, the Course Name, License Information, and the Course Description.

Some fields on the interface may have a Contextmenu, which is indicated by a triangle in the upper right cornerof the field. To open the Context Menu, right-click on the field.

Course Name

This field displays the name of the course. This field is display only.

Description

This field displays the description of the course including the objectives that are achieved by completing thecourse, the intended audience, and prerequisite courses, if any.

License Info

This field displays the licensing information for the course. This field is display only.

If the course is licensed, the following information is displayed in this field: license expiration date and the numberof users for which the course is licensed.

Launch

This button is available for licensed courses only. Click this button to start the course.

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Conclusion

Congratulations! You have completed the Introduction to Epicor ERP course.

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Additional information is available at the Education andDocumentation areas of the EPICweb Customer Portal. To access

this site, you need a Site ID and an EPICweb account. To create anaccount, go to http://support.epicor.com.
http://support.epicor.com/http://support.epicor.com/

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