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ePlan Review 101 Open House PRESENTATION · One-Stop Arlington Countywide effort to make it easier...

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One-Stop Arlington Countywide effort to make it easier to do business with Arlington County Government OPEN HOUSE: ePlan Review 101 | March 14, 2018, Noon – 3 p.m. Presentation Schedule Topic Presenters Facilitator 12:15 p.m. 1:15 p.m. 2:15 p.m. How-To successfully complete your online building permit application Helen Duong (Communications) Brian Hyatt (Technology) Hakim Mourad Product Demonstrations Drop by anytime between Noon -3 p.m. In-Depth Look at how to apply, submit, pay and print your online building permit application Emma Wang (Technology) Ademola Popoola (Help Desk) Business Process Drop by anytime between Noon -3 p.m. Questions & Answers about the building permit business process Allison Cook (Inspection Services) David Pauletti (Inspection Services) Lisa Maher (Development Services Bureau) Open House Team Drop by anytime between Noon -3 p.m. Questions & Answers about the event, presentations, sign up for program news, share feedback Sade Bowers Carol Ann Perovshek Dimitris Polis VIEW VIDEO
Transcript

One-Stop ArlingtonCountywide effort to make it easier to do business with Arlington County Government

OPEN HOUSE: ePlan Review 101 | March 14, 2018, Noon – 3 p.m. Presentation Schedule

Topic Presenters Facilitator

12:15 p.m.1:15 p.m.2:15 p.m.

How-To successfully complete your online building permit application

Helen Duong (Communications)Brian Hyatt (Technology)

Hakim Mourad

ProductDemonstrations

Drop by anytime between Noon -3 p.m.

In-Depth Look at how to apply, submit, pay and print your onlinebuilding permit application

Emma Wang (Technology)Ademola Popoola (Help Desk)

Business ProcessDrop by anytime between Noon -3 p.m.

Questions & Answers about the building permit business process

Allison Cook (Inspection Services)David Pauletti (Inspection Services)Lisa Maher (Development Services Bureau)

Open House TeamDrop by anytime between Noon -3 p.m.

Questions & Answers about the event, presentations, sign up for program news, share feedback

Sade BowersCarol Ann PerovshekDimitris Polis

VIEW VIDEO

ePlan Review 101

One-Stop Arlington Team Presenters: Helen Duong | Brian Hyatt March 14, 2018

ePlan Review 101

One-Stop Arlington Team

GOAL #1: Provide you (our customers) with the information & resources you need to successfully complete your online permit application.

ePlan Review 101

OverviewWebsite Resources Portal Transactions Online Permitting Process

Website Portal Next Steps

GOAL #2: Drive customer engagement with seamless online experiences

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https://building.arlingtonva.us

Building Arlington WebsiteFind ResourcesHow-To Instructions Business ProcessRegulations &

RequirementsPermit FeesResource LibraryStaff Contacts

Website Portal Next Steps

6

Building Arlington Website

Website Portal Next Steps

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https://archives.arlingtonva.us/planreview

ePlan Review Portal

Website Portal Next Steps

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Portal Sign In

Website Portal Next Steps

STEP 1: APPLY

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Starting A New Project

Website Portal Next Steps

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Permit Types (Examples)

Website Portal Next Steps

Residential Addition Commercial Alteration Land Disturbing Activity

Work on an existing 3‐story or less single family home, duplex or townhome that extends or increases the floor area or height; including the addition of a new story or the expansion of habitable area into an attic or unoccupied space. 

Work on an existing building or structure other than a 3‐story or less single family home, duplex or townhome that does NOT include any new construction outside the building envelope NOR the conversion of unoccupied space into habitable area. 

Any site activities or actions that disturb 2,500 square feet or more of the land’s surface and exposes bare soil

Residential Garage(Attached or Detached)

Residential Pools Conversion of attic to

living space

Facade Repair Garage / Concrete Repair Roof Antennas Re‐Roofing Condominium Remodel

Check the websitebuilding.arlingtonva.us

12

Start A New Project

Website Portal Next Steps

13

Complete Permit Application

Website Portal Next Steps

14

Save or Add Project

Website Portal Next Steps

STEP 2: SUBMIT

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Upload Documents

Website Portal Next Steps

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Upload Documents

Website Portal Next Steps

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Upload Documents

Website Portal Next Steps

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Submit Project for Review

Website Portal Next Steps

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Creating Permit Record

Confirming Application

Details

Express vs. Route

Through

Requesting Application

Changes

Initial Processing & Resubmission(s)

Website Portal Next Steps

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Project Awaiting Deposit

Website Portal Next Steps

STEP 3: PAY

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Online Payment

Website Portal Next Steps

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Click to Pay Deposit

Website Portal Next Steps

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Review & Initiate Payment

Website Portal Next Steps

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Credit Card eCheckSubmit Payment

Website Portal Next Steps

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Review & Finalize Payment

Website Portal Next Steps

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Success Page

Website Portal Next Steps

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Success Page Continued

Website Portal Next Steps

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Email Notification to Payer & Submitter

Website Portal Next Steps

31

County Department Review

Website Portal Next Steps

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Approved, Awaiting Payment

Website Portal Next Steps

33

Click to Pay Final Payment

Website Portal Next Steps

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Review Info + Choose Payment Method

Website Portal Next Steps

35

Success Page

Website Portal Next Steps

36

Customer Search & Pay

Website Portal Next Steps

STEP 4: PRINT

38

Download Receipts, Permit, Placard

Website Portal Next Steps

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Printing Approved Documents

Website Portal Next Steps

40

Download Receipts

Website Portal Next Steps

41

Download Permit Placard

Website Portal Next Steps

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Download Permit

Website Portal Next Steps

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Allow up to 1 Business Day

Download Approved Plan Set

Website Portal Next Steps

RETURN TO WEBSITE

https://building.arlingtonva.us

Next Steps

Start Your ProjectSchedule Onsite InspectionPrint Approved Plan Set

Website Portal Next Steps

Support

Website Portal Next Steps

https://building.arlingtonva.us

Thank you! Questions?

One-Stop Arlington Team

Making it easier to do business with Arlington County Government


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