Emotional Intelligence 3.0Overcoming challenges in understanding people in distributed setting

Introduction

What agile manifesto says?

◦Individuals and interactions over processes and tools

◦Customer collaboration over contract negotiation

Introduction

What agile manifesto says?

◦Individuals and interactions over processes and tools

◦Customer collaboration over contract negotiation

Importance of Relationships

Definition of Relationship

“Relationship could be considered as mutual trust, respect and understanding

between two parties”Robert Steven Kaplan

Definition of Relationship

“Relationship could be considered as mutual trust, respect and understanding

between two parties”Robert Steven Kaplan

Understanding is the base for the other two

Definition of Emotional Intelligence

“Emotional intelligence refers to an ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them”

Definition of Emotional Intelligence

“Emotional intelligence refers to an ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them”

It’s about controlling an emotional situation until things fall in place

Different Emotions

HappinessFearSadnessFrustrationAngerPleasure

Different Emotions

HappinessFearSadnessFrustrationAngerPleasure

Emotions leads to actions while rationality leads to conclusions

How the brain works?

How the brain works?

Self control will be much easier if we could figureout Amygdala hijack

Understanding Emotions

Understanding that an emotion has taken over the control

Figuring out which emotion it isWhat kind of actions were taken – in

previous occurrences of same emotion

Understanding Emotions

Understanding that an emotion has taken over the control

Figuring out which emotion it isWhat kind of actions were taken – in

previous occurrences of same emotion

Understanding that you are emotional itself can give you better control

Controlling Self Emotions

Breath RightCount to 10Smile and Laugh moreTake control of your self-talkVisualize yourself succeedingClean Up Your Sleep HygieneStay Synchronized

Controlling Self Emotions

Breath RightCount to 10Smile and Laugh moreTake control of your self-talkVisualize yourself succeedingClean Up Your Sleep HygieneStay SynchronizedSelf control becomes the foundation for

better relationships

Understanding Emotion’s of Others

Recording previous experienceUse all the available sensorsTiming is everythingClear away clutterLive in the momentWatch EQ at the moviesAlways try predicting others

Understanding Emotion’s of Others

Recording previous experienceUse all the available sensorsTiming is everythingClear away clutterLive in the momentWatch EQ at the moviesAlways try predicting othersA person with great control is the last person to get angry in a social setup

Influencing others

Apologize when you are correct and/or wrong

Advice from their perspectiveNever go out of controlTalk to the sub-conscious and unconscious Make your body talk

Influencing others

Apologize when you are correct and/or wrong

Advice from their perspectiveNever go out of controlTalk to the sub-conscious and unconscious Make your body talk

Empathy is what makes the difference

Challenges in distributed setting

Sensors we generally use◦Eye◦Ear◦Tongue◦Nose◦Touch

Not able to have eye contactNoise of devices used for communicationWrong Emotions

Challenges in distributed setting

Sensors we generally use◦Eye◦Ear◦Tongue◦Nose◦Touch

Not able to have eye contactNoise of devices used for communicationWrong EmotionsDistributed setting reduces sensors from 5 to 2 which makes perceiving

more challenging

Overcoming Challenges

Understanding how with whatIdentifying Patterns (Chat, Teleconference)Reading moods using available optionsChange trackUse unplanned than planned discussionsUsing onsite representatives to the

maximum extend◦Observe◦Follow-up

Overcoming Challenges

Understanding how with whatIdentifying Patterns (Chat, Teleconference)Reading moods using available optionsChange trackUse unplanned than planned discussionsUsing onsite representatives to the

maximum extend◦Observe◦Follow-upIt is significant to read emotion of

people as the result drastically depends on emotional state

Even Emotional Intelligence get reduced after manager title all the top

performers tend to have high EQ

Conclusions

Emotion intelligence is a critical skills for both individual and group success

Perceiving emotions in a distributed setting is very much challenging but understanding and controlling them remains critical for relationship building