eResponse Recruitment

A bit about us…

• Regionally Focused Recruitment centres dedicated to Worcestershire• Several hundred local businesses supported• Online Vacancy Management portal supporting all recruitment programs • Tailor made solutions

86% 76% 84% Customers would choose us exclusively

15000 Registered last year

Temp workers retainedbeyond assignment

Customers would orhave recommended

6000 Placed last year

Companies working with us

Who do we support?

•Blue chip to National businesses, Public Sector, SMEs and independents

•Specialist divisions

Our service categories

Talent BankTemporary Staffing Solutions

Recruitment Process Outsourcing

Response Management Services

Vacancy Manager

Services Portfolio

Why choose us?

easy to understand fees

harness technology to deliver better and faster

Dedicated Resource Service Model

innovative, flexible services

highest professional industry standards

personal service

Services Portfolio.Innovative • modular • flexible • cost friendly

Temporary Staffing

• High quality staff all the time

• Scalability at short notice – Worcestershire Core Competency

• Benefit from our core recruitment and staffing Solutions- temp workers on permanent contracts to boost retention

- we handle 1 to 100’s temp worker assignments

- dedicated, onsite account management, induction, H&S and training schemes

- over 6500 temporary assignments during 2011

• KPI Management Reporting in line with customer SLA

• Inhouse payroll ensuring best service for workforce and customer

Outsource all or some of your Flexi Staffing to us….

Services Portfolio

Pre Placement Upfront Investment in Finding, Screening and

Managing Available Workers

1. Pre Registration

Telephone Screening

Mandatory Data Capture

ID & Pre Reg Briefing

Flexi Staffing – Registration Process

2. Registration

Application Pack (Available Online)

Working Time Directive

Right to work ID scanned

Medical questionnaire

Numeracy & Literacy

Manual Handling

Screening for previous criminal convictions

Temporary Staff Management

3. Post Registration

Full App. Job Briefing inc. copy handbook

Suitable files tagged online for client review

Site tours and inductions

ID Scanners

This Year we have invested in new technology so that we can protect our clients against illegal workers….

•Verify in 2-3 seconds, the authenticity of over 2500 international documents, including passports, visas, ID cards, driving licences and work permits

•Subject ID documents, presented to you by potential workers, to forensic level checks – on site

•Ensure that a potential employee is unquestionably exactly who they say they are, and legally allowed to be in/work in the UK

•Scan, sign and securely store all ID document images

•Extract contact data from scanned ID documents and reduce recruitment administration

•Gain remote access to all information gathered, for investigation by• authorised personnel

1. White label Document Workflow inc. Job Ads / Client Micro Sites

Job Briefings

Induction Check Sheets

Induction Handbooks

Flexi Staffing

2. Enhanced Technology for Applicant Flow: Online Pre Registration / Screening

Face to Face Interviews

ID Scan technology for Right to Work

Skills Testing

Site Tours and Inductions

Temporary Staff Management

Post Placement Innovative Services once workers have started

Post Placement Support Services

• Account Team supported by dedicated Resoucers

• Onsite Check In service supported by nominated Super temp

• One to One Appraisals completed by Account Team

• Service Reviews and Staff assessment completed by Account Team

• KPI information compiled inline with company

targets and objectives

• Ongoing induction and future training available

Flexi Staffing

For several years eResponse have had the sole responsibility of managing our flexible workforce across multiple shifts filling requirements with less than an hours notice.

Matt Jauncey, SP Group

Time and Attendance & Online Timesheets

eResponse pay and bill systems are connected to our online real time timesheet entry and time and attendance solutions that have been developed specifically for customers who regularly flex temps across their business.

Key benefits include:

Reduced Administration & Improved efficiency Better service to workforce and reduced pay queries Immediate access to reporting and spend information Greater control and visibility of who is in and who isn’t Improved site security with biometric hand scan technology

Service Enhancements

Summary Service Highlights:

Worcestershire Labour Pool Bias

Appraisals for Temporary Staff

KPI reporting

Internally managed pay and bill for improved worker services

Online systems including ID Scan and TNA Solution

Top Client Status – A priority for eResponse

Rate CardOpen & Transparent Fee Structures that

make sense

Example Rate Card

Rate Calculator Employee Working Time NiERS eResponse Total Charge

rate per hour Directive Commission 12.07% 0.80

Earnings Threshold per week 100 Employers NI Rate 13.80% Working hours per week 37.5

General Operative NMW as of 1st October 2011 6.08 0.73 0.57 0.80 8.19

Invariably fixed margin across all job types

Margin is driven by job skill level

Continued downward pressure driven by cheap alternatives available from businesses with umbrella payroll schemes

Talent Bank solutions available for longer term contracts

Vacancy Management SolutionsA real breath of fresh air

Vacancy Manager

Enjoy the best recruitment services with lower predictable costs

• Flat fees ranging from £595 to 10% of salary above 30k

• Online Management Platform, complete transparency

• Pre-Screening, Skills testing and assessments • Average CV to Interview ratio 3:1• Average Interview to Placement ratio 2:1

Talent Bank Solutions

Hire the best there is, not just the best available

• Your Own personalised Talent Banks • Identify future employees before you need them• Single source for hiring managers • Beat competitors to the best staff • Monthly subscription plan available from 3, 6, 9 and

12 month agreements • 30-days cancellation period

Working with us

Without question, the fastest and most cost effective route to us sourcing the people our business needed.

Richard Aston, Freeman & Pardoe

For over 7-Years, eResponsesurpass our expectations each time we utilise the Vacancy Management Solutions .

Simon Pointon, Aggora Technical

eResponse took all of the hassle out of the process. It would be impossible to imagine using any other recruitment solution.

Daniel Leedham-Green, Renderplas

For several years eResponse have had the sole responsibility of managing our flexible workforce across multiple shifts filling requirements with less than an hours notice.

Matt Jauncey, SP Group

Thank you