ERP & the Cloud – Enabling your

Business & Your Social Impact

Miles Smith

Account Executive, NetSuite.org

David Geilhufe

Program Manager, NetSuite.org

giving@netsuite.com

wwww.netsuite.org © NetSuite 2010 1

Agenda

Introduction

A bit about NetSuite & NetSuite.org

Learning about ERP

What is ERP? What is the Cloud?

How does ERP help me?

Am I ready?

The Pitch

Benefits of NetSuite

Demo

NetSuite: World’s #1 Cloud ERP

World’s most deployed two-tier cloud ERP

Used by 10,000+ organizations

Fastest growing top 10 ERP

Used across 100+ countries

Top 10 Cloud Companies to Watch

Founded 1998

Publicly traded on NYSE: “N”

Offices in 9 countries

1200+ employees

$193M+ revenue

#1 Cloud ERP Suite Recognition

Background Performance

Best Relationship Management

Best Business Software Solution

Best Cloud Platform

Best Financial Management

NetSuite.org: Quick Take

200+ grantees

Corporate Citizenship Program

Product Donations & Discounts

Pro Bono Service Grants

Social Solutions

Idealware Top 10 Donor Management System

The Donation Partnerships

Background Community

Full NetSuite software, 5 users, support & training free

Revenue driven grant

<$2M = free + 80% discount

$2M-5M = ~$5K + 50% disc.

$5M+ = ~$10K + 50% disc.

Automatic renewal

Organizations Powered by NetSuite.org

The Undisputed Cloud ERP Leader

NetSuite is the most successful ERP

suite SaaS provider operating in terms

of active customers, international

presence and functionality offered

across the product

“

” June 2011

Rich Cloud Ecosystem for Many Industries

Software Companies

Wholesale Distributors

Manufacturers

Services Companies

Retail / Ecommerce

www.suiteapp.com

NetSuite’s Social and Business Impact

"Our NetSuite client portal allows clients to

see in real-time exactly what our team is

doing on a real-time basis. NetSuite's

transparency allows our team in Boise to

work closely with non-profits nationwide,

and the internal efficiencies we realize with

NetSuite saves them money which can be

reallocated to their programs."

Jeff Russell, CEO, Easy Office

Cloud Computing

The Last Great Computing Architecture

Bottom Line

Pay on a subscription basis

** Upgrades are automatic & seamless

** More flexibility, customizability & autonomy

Access your software through a web browser

The Advent of the Business Cloud

1 Technology

affecting

finance

# 54 Planning or Interested in Cloud

%

GROWTH 6X

© NetSuite 2010 12

Automated

backups,

uptime, SLA,

maintenance Solution

hosted by

vendor

Automated

upgrades

Web and

mobile -

access from

anywhere Modern web

based

integration

Elastic, pay

as you go –

scale up or

down

On Premise ERP vs Cloud ERP TCO

$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

$1,600,000

Dynamics GP and CRM NetSuite

50% Reduction

in Overall TCO

$0

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

$700,000

Dynamics GP and CRM NetSuite

80% Reduction in IT

Headcount Costs

50% Reduction in

Training Costs

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

Dynamics GP and CRM NetSuite

$0

$20,000

$40,000

$60,000

$80,000

$100,000

$120,000

$140,000

$160,000

$180,000

$200,000

Dynamics GP and CRM NetSuite

100% Reduction in

Infrastructure Costs

4 Year TCO, 100 Seats

Typical IT Budget Allocation

91% Maintenance

9% Innovation

14

Current

66% on old

versions

Source: ERP in SME, Aug 2010

Why? On-Premise Holds the Business Back

What is Enterprise Resource Planning

(ERP) Software?

Software to Run Business Operations

Bottom Line

Software to actually run your business

Huge ROI IF implemented properly

What is ERP?

CRM**

Financials

Human Resources

Inventory

Sales Force Automation**

Prof. Services Automation

Supply Chain Management

Time & Expenses

Ecommerce**

Keep track of people and companies (customers, partners, etc.)

Keep track of money: Lead to cash

Lead to contract Purchase to pay

Keep track of products Warehouse

Mgmt.

Sell

Keep track of employees

Manage profitability

ERP in Graphic Detail

Analytics

Financials

Human Capital Management

Procurement & Logistics

Product Dev. & Manufacturing

Sales & Services

Corporate Services

Financial Analytics

Budgeting Operations Analytics

Workforce Analytics

Financial Accounting

Management Accounting

Budgeting

Prof. Service Delivery

SFA Sales Order

Mgmt. Customer

Service/Support Incentive/

Commissions Mgmt.

Time Tracking

Expense Mgmt.

Travel Mgmt.

Project Mgmt.

Production Planning

Manufacturing Execution

Product Development

Supplier Collaboration

Inventory & Warehouse

Transport & Shipping

Ecommerce

Recruiting Performance

Mgmt. Talent Mgmt. &

Training

Fixed Assets

Technology of (some) ERP systems

Key Performance Indicators

Dashboards

Real Time

Drill Down

Reporting

Self Service

Configuration

Integration Role-based

Speed, Cost Reduction and

Accelerated Business Processes

Implementation effort vs. typical ERP 10%

20-50% Faster financial close time

50% Less IT costs than on premise

50%+ Reduction in Audit Prep Time

150%+ ROI and 6 month payback*

*Based on Nucleus ROI Case Study on RedBuilt

Source: Nucleus Research, SMB Group, and Customer Case Studies

Success = Implementation

IT Project Outcome

In budget, on schedule & met

expectations

28%

Over budget, over schedule &

LESS functionality

49%

Cancelled or failed prior to

completion

23%

5% of ERP projects are a major success

(McKinsey)

Keys to Success

It’s not your software / database, it’s you.

Bottom Line

Commit the resources

Lots of work for the organization

Change your organization

Eyes can’t be bigger than your stomach

Understand the process

Understand the Process

Phase Objective Key Deliverables

“Will it work for us”

• Proof of value demo

“Will the vendor work for us”

• Contract

“Getting organized” • Project objectives

• Functional scope

“How does your business operate?” • Business Requirements

• Project workplan

“Adapting the system to your business

(and your business to the system)”

• Configuration &

Customizations

• Data migration planning

“Run your business of the system” • Migrate data

• End user training

“Learn from your implementation”

• Transition to support

Selection

Negotiation

Initiate

Analyze

Configure

Deploy

Optimize

Understand The Right Way

64% Quality of the implementations project team

62% Effective project management & planning

60% Effective education and end user training

60% Senior management commitment & support

60% Effective control over project scope

52% Effective organizational change management

48% Quality of ERP Product

44% Quality of ERP Vendor

Factors rated very significant to success

Understand the Wrong Way

Too much of a focus on doing tasks faster, not

better (no business strategy)

Lack of top management involvement (no one to

push)

No effort to get employee buy in (software sells

itself!)

No focus on required organizations changes and

process improvements(no change management)

Invest the Right Resources

Skills

Project management

Business process analysis

Software skills

Time

Planning, Testing, Maintaining

Money

You usually need to pay for implementation

Manage Change

Understand your own process

Understand how your process is going to change

Support your staff in changing

Knowledge support

Emotional support

Employee buy in

Benefits of NetSuite

One System to Run Your Organization

The Typical Way

Member

Management

Accounting Reporting

Fundraising

Payroll

CEO

NetSuite

ECOMMERCE

NetSuite

CRM+

NetSuite

FINANCIALS

CFO

Marketing

Fundraising

Donors

Volunteers Partners

SINGLE

DATA

SOURCE

Solution: One System for Running an Organization

Support

Web Manager

Supports Complete Customization:

Infrastructure

Application

Developer Tools

Moderate

to Heavy Vanilla

79% 21%

74% 26%

75% 25%

76% 24%

Typical ERP Customization

• Database customization

• Custom dashboards

and reports

• Custom forms

• Custom scripts

• Custom workflows

• Custom integrations

Source: Panorama Consulting

Customization (without version lock)

LATEST VERSION

© NetSuite 2011 34

NetSuite’s Redundant Datacenters

NetSuite’s Cloud Datacenter

99.5% uptime SLC commitment

99.98% 12 months trailing uptime

Serve 4BN+ customer requests per month

2.2M+ unique logins per quarter

Supports 7,000+ customers

Just 20 minutes maintenance per week

2 automated upgrades per year

2 data centers

1 code base

EU-US Safe Harbor Compliant

PCI-DSS Compliant

PCI-DSS Compliant

NetSuite customers saved over $61 million in energy bills last year

Translates to on average $10K / year energy savings / customers

NetSuite SaaS platform eliminates the production of more than 423,000 metric tons of carbon dioxide per year

NetSuite Cloud Delivery Drives

Green Benefits

Businesses Run Better with Cloud NetSuite

Improvement area Business Result Company

Accounting efficiency Monthly close reduced

by 50%

Reduces accounting

costs by 20%

Financial close

from weeks to 4 days

IT efficiency

Saves approximately $250,000

annually

Rolls out cloud ERP in just 6

months to 10 subsidiaries

Employee

Productivity

Services revenues lifted

by 20 percent

Grew 350% in 6 years without

adding staff

Product Demonstration

Thank you!

Follow up questions?

Contact Miles Smith

mvsmith@netsuite.com

650-627-1439

August 18, 2011