A slideshare by IFS

ERP'S IMPACT ON FIELD SERVICE

BOTH MANAGEMENT AND FIELD SERVICE

TECHNICIANS ARE LOOKING TO ENTERPRISE

RESOURCE PLANNING (ERP) TO PROVIDE

VISIBILITY INTO CUSTOMER DATA, PROMOTE

STANDARDS AND SCHEDULE RESOURCES

ERP’s impact on Field Service

Aberdeen Group 2012

Data collected from Aberdeen’s ERP Benchmark Survey

WHAT ARE THE ELEMENTS 0F SERVICE SUCCESS?

ERP’s impact on Field Service

Aberdeen Group 2012

ERP’s impact on Field Service

Aberdeen Group 2012

NEED TO MANAGE GROWTH EXPECTATIONS

DRIVES BUSINESS DEMAND FOR ERP

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ERP’s impact on Field Service

Aberdeen Group 2012

WHAT ARE THE KEY DRIVERS FOR SERVICE

EMPLOYEES TO INTERACT WITH ERP?

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ERP’s impact on Field Service

Aberdeen Group 2012

IN RESPONSE TO THESE PRESSURES,

SERVICE PROFESSIONALS ARE STANDARDIZING

BUSINESS PROCESSES

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THE ESSENTIAL TOOLS

ERP’s impact on Field Service

Aberdeen Group 2012 Download the full whitepaper now

IFS Corporate Marketing, January 2013

Based on IDC/IFS Mobility Survey 2012

of the Best-In-Class have mobile

apps for field service to manage

orders, schedule, and inventory

27%

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ERP’s impact on Field Service

Aberdeen Group 2012

ALMOST HALF OF BEST-IN-CLASS PROVIDE ERP MOBILE

ACCESS TO FIELD SERVICE PROFESSIONALS

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WHAT ARE THE CAPABILITIES ENABLED BY FIELD

SERVICE FUNCTIONALITY?

ERP’s impact on Field Service

Aberdeen Group 2012 Download the full whitepaper now

IFS is a leading global enterprise software vendor to industries

where asset management, manufacturing, field service

management, supply chain management, or project management

are core disciplines. More than 2,100 companies in over 60

countries rely on IFS Applications™, a component-based suite for

product & asset lifecycle management that can be configured for

ERP, EAM, project-based ERP, field service management, or a

combination of all four. IFS Applications has been evolving to meet

changing customer needs since 1983 and is configured for agility,

usability, and low total cost of ownership in its targeted industries.

IFS employs 2,800 worldwide.

mobility.ifsworld.com

About IFS

ERP’s impact on Field Service

Aberdeen Group 2012 Download the full whitepaper now

Aberdeen Group provides fact-based research

and insights focused on the global, technology-

driven value chain. Aberdeen's benchmarking,

market and solution assessments, sales

acceleration programs, and conferences

support the Global 5,000 value chain and

technology executives, along with the solution

providers that serve them.

About Aberdeen Group

ERP’s impact on Field Service

Aberdeen Group 2012 Download the full whitepaper now

www.IFSWORLD.com