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Esna Officelinx 10.0

Date post:17-Jul-2015
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  • EsnaOfficelinx with iLink Pro

  • Esnas MissionTo embed cloud and

    mobile collaboration tools

    ANY BUSINESS PROCESS

    ANY APPLICATION

    ANY PLATFORM

    ANY DEVICE

  • People Want to Communicate in the Apps they Use

    Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013

    Its critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

    integrated.Users want their

    communications to be built right into

    the applications they are using.

    Bern ElliotGartner CIOAugust 2013

  • INSIDE

    Esna Embeds Collaboration Anywhere

  • INSIDE

    Esna Embeds Collaboration Anywhere

    Esna embeds real-time communication tools inside the business processes and applications people use everyday

  • Executives Sales Marketing Operations HR

    :: Automates sales process :: Reduces sales cycle:: Reduces time to approval:: Speeds up access to expertise

    :: Adapt quickly to changes :: Accelerates time to market:: Increases idea sharing:: Fosters creativity

    :: Improves customer service :: Faster response rates :: Accelerates processes:: Reduces travel

    :: Attracts talent :: Retain employees:: Supports remote teams:: Improves work satisfaction

    :: Accelerates problem solving:: Sparks innovation:: Fosters disruptive innovation:: Accelerates business results

    Esna Delivers Value to Every User

  • Whats New

    Officelinx 10.0 Increased support for up to 20

    voice server nodes 2000 concurrent voice sessions

    (fully active redundancy) UTF-8 character support User Management RESTful APIs Automatic disabling of inactive

    mailboxes (optional)

    Esna iLink Pro: Internet Explorer support Large screen/tablet layout

    support on browser extension and mobile apps

    Esna iLink Pro Desktop integration with Outlook 2013 Contact Card

  • Google Apps Integration

    Unified messaging Click-to-call In/outbound fax Presence Instant messaging Make/receive call Group chat Call control Location sharing

  • Transcribed Voice Messages Inside Gmail

    Escalate an email to a Web Conference

    Unified Messaging

    Voicemail Transcription

    Rich Presence

    Click-to- Call

  • Send + Receive Fax Messages

    Receive and send faxes right from within your email platform

    Automatically save faxes in Drive (for example) along with your voice messages

  • Actionable Voice Messages

    Post urgent and crisis messages to Twitter and Google+

    Resolve messages to your Google contacts

    Escalate any message to a live call

    See the location of the caller

  • Intelligent Call Routing

    Greet callers + send calls to voicemail based on your calendar status

  • Replay recorded voice messages right from Drive

    Save Messages in Google Drive

    Transcribed voice messages can be saved as a Google Doc

    Voice messages and faxes can automatically be saved in Google Drive

  • Click to call external phone numbers and extensions

    Rich Presence + Click-to-Call

    Easily see the availability and location of others

    Manage your presence manually or automatically based on your Google calendar

  • Contextual Collaboration in Google Drive

    Automatically recognizes every collaborator on a doc

    Start an instant WebEx meeting, Hangout or group chat

  • See the location of others on Google Maps

    Start a live call or IM conversation from Google Maps

    Real Time Communications in Google Maps

  • Office 365 Integration

    Unified messaging Click-to-call In/outbound fax Presence Instant messaging Make/receive call Group chat Call control Location sharing

  • Salesforce Integration

    Presence

    Instant messaging

    Group chat

    Voice/video

    Call management

    Location sharing

    Call logging

  • Presence within Salesforce

    See the presence of others with the ability to start an instant call or chat

    Manually set your own presence or have it automatically set based on your Google Calendar

  • Click-to-Call + Automatic Meeting/Call Logging

    Click-to-Call any number/extension within Salesforce

    Automatically logs incoming/outgoing calls, as well as WebEx/Scopia meetings (requires additional licenses)

  • Record Pops

    Identify and match incoming calls with Salesforce records for easy access to customer and prospect records

    Call management controls (answer, hold, transfer)

  • Access real time communications from any app

    iLink Pro IE/Chrome extension follows you from app to app

    Conversations stay persistent

    Real Time Communication Across Chrome + IE

  • Mobile Integration

  • Integrates with Google Contacts to identify who is calling into the session

    Get notifications when someone has joined your meeting

    iLink Pro displays the real time status of your meeting

    Esna WeLink Audio Conferencing

  • Web Administration

    Enables user provisioning management of Officelinx from the browser

    Access system administration from anywhere

    Designed to provide access to most commonly used administrative features

  • Developer APIs

  • Developer APIs - Collaboration Tags

    Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation

    1Inject dynamic, real-time communication content and actions into any web page or application

    2

    TURN THIS

    PresenceContact Cards with

    Actions

    INTO THIS

  • 10,000 + Customers Rely on Esna Everyday

    MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

  • THANK YOUofficelinx.esna.com

    plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com

  • Additional Slides

    Cisco WebEx, Avaya Scopia Desktop + Jive

    Integrations

  • EsnaiLink for WebEx

  • EsnaiLink for Avaya Scopia

    Desktop

  • EsnaiLink for Jive

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