EsnaOfficelinx with iLink Pro

Esna’s MissionTo embed cloud and

mobile collaboration tools

ANY BUSINESS PROCESS

ANY APPLICATION

ANY PLATFORM

ANY DEVICE

People Want to Communicate in the Apps they Use

Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013

“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

integrated.”

“Users want their communications to be built right into

the applications they are using.”

Bern ElliotGartner CIOAugust 2013

Esna Embeds Collaboration Anywhere

INSIDE

INSIDE

Esna Embeds Collaboration Anywhere

Esna embeds real-time communication tools inside the business processes and applications people use everyday

Executives Sales Marketing Operations HR

:: Automates sales process

:: Reduces sales cycle

:: Reduces time to approval

:: Speeds up access to expertise

:: Adapt quickly to changes

:: Accelerates time to market

:: Increases idea sharing

:: Fosters creativity

:: Improves customer service

:: Faster response rates

:: Accelerates processes

:: Reduces travel

:: Attracts talent

:: Retain employees

:: Supports remote teams

:: Improves work satisfaction

:: Accelerates problem solving

:: Sparks innovation

:: Fosters disruptive innovation

:: Accelerates business results

Esna Delivers Value to Every User

What’s New

Officelinx 10.0● Increased support for up to 20

voice server nodes● 2000 concurrent voice sessions

(fully active redundancy)● UTF-8 character support● User Management RESTful APIs● Automatic disabling of inactive

mailboxes (optional)

Esna iLink Pro:● Internet Explorer support● Large screen/tablet layout

support on browser extension and mobile apps

● Esna iLink Pro Desktop integration with Outlook 2013 Contact Card

Google Apps Integration

● Unified messaging● Scopia Integration● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing

Transcribed Voice Messages Inside Gmail

Escalate an email to a Scopia Meeting

Unified Messaging

Voicemail Transcription

Rich Presence

Click-to- Call

Send and Receive Fax Messages

Receive and send faxes right from Gmail

Automatically save faxes in Drive along with your voice messages

Actionable Voice Messages

Post urgent and crisis messages to Twitter and Google+

Resolve messages to your Google contacts

Escalate any message to a live call

See the location of the caller

Intelligent Call Routing

Greet callers + send calls to voicemail based on your calendar status

Replay recorded voice messages right from Drive

Save Messages in Google Drive

Transcribed voice messages can be saved as a Google Doc

Voice messages and faxes can automatically be saved in Google Drive

Click to call external phone numbers and extensions

Rich Presence + Click-to-Call

Easily see the availability and location of others

Manage your presence manually or automatically based on your Google calendar

Contextual Collaboration in Google Drive

Automatically recognizes every collaborator on a doc

Start an instant WeLink conference call, Hangout or group chat

See the location of others on Google Maps

Start a live call or IM conversation from Google Maps

Real Time Communications in Google Maps

Office 365 Integration

● Unified messaging● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing

Salesforce Integration

● Presence

● Instant messaging

● Group chat

● Voice/video

● Call management

● Location sharing

● Call logging

Presence within Salesforce

See the presence of others with the ability to start an instant call or chat

Manually set your own presence or have it automatically set based on your Google Calendar

Click-to-Call + Automatic Meeting/Call Logging

Click-to-Call any number/extension within Salesforce

Automatically logs incoming/outgoing calls, as well as WebEx/Scopia meetings (requires additional licenses)

Record Pops

● Identify and match incoming calls with Salesforce records for easy access to customer and prospect records

● Call management controls (answer, hold, transfer)

● Access real time communications from any app

● iLink Pro IE/Chrome extension follows you from app to app

● Conversations stay persistent

Real Time Communication Across IE + Chrome

Mobile Integration

Integrates with Google Contacts to identify who is calling into the session

Get notifications when someone has joined your meeting

iLink Pro displays the real time status of your meeting

Esna WeLink Audio Conferencing

Web Administration

● Enables user provisioning management of Officelinx from the browser

● Access system administration from anywhere

● Designed to provide access to most commonly used administrative features

Officelinx Architecture

Cloud Apps

User

Enterprise or Hosted Apps

Google Data (Calendar/

Contact) API

Desktop Voice/Video

iLink Pro (Browser, Desktop or Mobile)

Avaya Aura Platform

Esna Officelinx(Standalone or HA)

SIP (VoIP)

Synchronization (Calendar/Contact

/Message) API*, IMAPSalesforce Open CTI

Esna Client Web Services

IMAPCalendar/Contact

API*

MS ExchangeGroupwise

Lotus DominoZimbra

Mobile Voice

*Not available on all integrations

ACE Web Services (CTI)

CMSM

ACE

AAM*

Developer API’s

Developer APIs - Collaboration Tags

Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation

1Inject dynamic, real-time communication content and actions into any web page or application

2

TURN THIS

PresenceContact Cards with

Actions

INTO THIS

10,000 + Customers Rely on Esna Everyday

MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

THANK YOUavaya.esna.com

plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com

Additional Slides

Avaya Scopia Desktop + Jive Integrations

EsnaiLink for Avaya Scopia®

Desktop

Google Apps

Avaya Scopia® Desktop Integration

Schedule a Meeting from Google Calendar

Instantly schedule a Scopia meeting from Google calendar

Meeting details are automatically published in the descriptions section

Randomly generate PIN numbers

Multiple Ways to Start an Instant Scopia Meeting

From the Google Contact Card

From the Google People Widget

Anywhere in the Chrome Browser

Scopia Integration with Google Hangouts

Move people that you are collaborating with in a Hangout to a Scopia meeting in a single click

Attendees are immediately placed into a Scopia meeting - no separate login or registration required

Salesforce

Avaya Scopia® Desktop Integration

Start an Instant Scopia Meeting with Contacts

Instantly start a Scopia meeting with any contact or lead in Salesforce

Simple one click-to-meet

Schedule Scopia Meetings from Salesforce

Instantly schedule a Scopia meeting from Salesforce

Ability to generate an optional PIN and start a meeting without having to manually input a Meeting ID

EsnaiLink for Jive

Jive Software Integration

● Unified messaging

● Presence

● Click-to-call

● Call Management

● Integrated Dialer

● Location Sharing

Transcribed Voice Messages Inside Jive

Unified Messaging

Call Logging

Natively Manage Voice Messages

TranscribedVoicemail

Voice Messages are Actionable

See who called and click-to-call the back

Open iLink for Jive to make calls, email the caller or see their physical location

Manage voicemail right from Jive

Ability to Manage Voice Messages

Stream voice messages in MP3 or dial back to a desk or mobile phone for added privacy

Delete or mark messages as unread; turns the message waiting light off on your phone

See the presence of internal contacts with multiple ways to act on the voicemail

Make Calls within Jive

Search for contacts from your Jive directory and personal contacts

See the availability of callers before contacting them

Click-to-call or enter the number of the person you want to call

Click-to-Call Numbers within Jive

Call any phone number or internal extension

Real Time Communications from Anyone’s Profile

See availability and click-to-call that person

See real time location