Esna OfficelinxYou already use Google Apps to help make your team more productive, adding Esna will help them better communicate in real-time anywhere, anytime and using any device.

Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.

10,000+ Customers Rely on Esna Everyday

MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

Embedded Unified Communication + Collaboration in Google Apps

*Optional web-based conferencing solutions, priced separately.

Esna iLink for WebEx*

Esna iLink Pro

Unified Messaging Platform

Esna iLink for Avaya Scopia Desktop*

Apps + Browser

Esna

PBXsOn-premise, cloud-based or a hybrid

solution

Esna + Google Apps

Esna makes communicating with team members quick and easy by integrating real-time communication tools across Google Apps.

Real-Time Presence Across Google Drive

Everyone the document is shared with is presented with their current presence (status), which can be manually set or automatically, based on their Google Calendar events or phone/Hangout status.

Contextual Collaboration Across Google Drive

Collaboration actions such as the ability to start a Hangout or audio conference are presented across any Google Document.

Google Hangouts Across Any Web Page or App

As an embedded Chrome extension, the ability to start a Hangout is extended across any web page or app - even natively inside Salesforce.

Route + Answer Calls Based on Google Calendar

Presence (status) is automatically determined by Google Calendar events - in addition, your current availability will determine if calls come to you or go to voicemail.

Transcribed Voice Messages inside of Gmail

Receive transcribed voice messages in Gmail that are resolved to your contacts - when it’s opened, the message waiting indicator gets extinguished on your phone.

Send + Receive Fax Messages from Gmail

Send + receive fax messages from within Gmail with the ability to save/organize them inside of Drive.

Click-to-Call from the Contact Card

The ability to call an individual is embedded in their Google Contact Card.

Real-Time Collaboration in Google Apps

Gain access to real-time communication and collaboration features like voice, video conferencing, instant messaging and presence from across Google Apps and Chrome.

See the Presence of Everyone in Your Organization

Ability to organize coworkers into customizable groups and easily see their real-time presence + availability.

Everyone is Accessible via the Directory

Co-workers are grouped via a directory that is accessible across your organization.

Manage Your Own Presence

Set your presence manually, create custom locations or enable your presence to be determined by your calendar and/or phone status.

Manage Your Own Devices

Manage which of your available extensions is used to receive calls and which device is to used to dial out.

Integrated Dialer + Call Control Features

Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.

Expanded Search + Collaboration Actions

Searching for people automatically aggregates your iLink Pro and Gmail contacts - simply click to bring up a range of collaboration actions.

Chat + Activity History

Chat 1-on-1 with others and within the same view, gain access to a timeline of their activities, including their status changes and your call history with them.

Click-to-Call Across Any Web Page or Web App

iLink Pro is embedded across Chrome, including the ability to dial numbers with a single click, across any web page or web app.

OAuth 2.0 Authentication Support

Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make other login options impossible.

Additional Video Conferencing Tools in Google

Esna iLink for WebExStart + schedule WebEx meetings across Google Apps and your Chrome browser.

Start a WebEx from a Contact Card/People Widget

Start an instant WebEx from the Google Contact Card or People Widget.

Schedule WebEx Meetings from Google Calendar

Instantly schedule and start WebEx meetings from Google Calendar - meeting info is added to the description of the event/invite.

Easily Create + Modify WebEx Meeting Templates

Define a standard meeting template and create a set of your own from a list of customizable options.

Escalate to a WebEx from a Hangout

Move meeting attendees from a Hangout to a WebEx - the meeting link is placed in the Hangout chat.

Instant WebEx Meetings Across Chrome

Ability to start and schedule WebEx meetings via the Chrome browser extension.

Esna iLink for Avaya Scopia DesktopStart + schedule Scopia meetings across Google Apps and your Chrome browser.

Priced Separately.

Start a Scopia from a Contact Card/People Widget

Image represents an early concept.

Schedule Scopia Meetings from Google Calendar

Instantly schedule Scopia meetings from Google Calendar - meeting info is added to the description of the event/invite.

Image represents an early concept.

Instant Scopia Meetings Across Chrome

Ability to start Scopia meetings via the Chrome browser extension.

Image represents an early concept.

Additional Integrations

SalesforceAccess to call control features, click-to-call, Hangouts, WebEx or Scopia meeting options and the ability to track/run reports on calls and WebEx or Scopia meetings.

Esna iLink Pro Embedded Plug-in

Access to presence, IM, call control features, Hangouts, audio conferencing and WebEx or Scopia meetings.

Caller ID is Matched to an Existing Salesforce Record

When you receive a call, the number is matched to a record in Salesforce and is displayed.

Create a Contact/Lead Record from a New Caller

Ability to add callers as leads or contacts when you receive a call.

Start an Instant WebEx Meeting with Contacts

Instantly start a WebEx meeting with any contact or lead in Salesforce.

Start an Instant Scopia Meeting with Contacts

Instantly start a Scopia meeting with any contact or lead in Salesforce.

Schedule WebEx Meetings from Salesforce Calendar

Schedule WebEx meetings right from Salesforce Calendar.

Schedule Scopia Meetings from Salesforce Calendar

Schedule Scopia meetings right from Salesforce Calendar.

Automatically Logged Calls + Meetings

Automatically log WebEx or Scopia meetings and calls as activities, which can be referenced in reports.

Esna Developer APIs

Esna Collaboration Tags allow you to embed real-time communication + collaboration tools inside any cloud app, intranet or custom web page.

Enhance Cloud Applications with Collaboration Tags

Actions include presence, voice and video calls, contact cards, and live meeting escalation.

1Inject dynamic, real-time communication content and actions into any web page or application.

2

TURN THIS

PresenceContact Cards with

Actions

INTO THIS

Architecture +Technical Facts

Officelinx Standard Architecture

Google (Calendar/

Contact) API

Desktop Phone Voice/Video

iLink Pro (Browser, Desktop or Mobile)

SIP (VoIP)

Google Calendar API, Contact API +

Google API

Salesforce Open CTI

Esna Client Web Services

Mobile Voice

Esna Officelinx(Standalone or High Availability)

User

Cloud Apps

CTI

*Architecture is subject to change before release.

PBX(s)(Single or Multiple)

Technical Fast FactsFor more technical insights on the Officelinx platform, please click HERE.

➔ Scales up to 2,000 ports and 20 voice servers

➔ Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways

➔ Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery

➔ Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and ‘always-available’ communication services

➔ PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously

➔ Available for Windows, Mac, Android, iOS, Windows Phone and Blackberry devices

Compatibility Overview

SIP Support CTI Support

➔ All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.)

➔ Asterisk➔ Avaya IP Office Server Edition 9.1➔ Avaya Session Manager (SM)➔ Avaya SIP Enablement Services (SES)➔ Avaya IP Office 500 6.1, 7.0, 8.0➔ Broadsoft Broadworks Release 17➔ Cisco Unified Communication Manager 8.x, 9.x➔ Mitel MCD 4.2➔ Nortel BCM R6➔ Nortel CS1000 (v7.5, NRS and SM)➔ Nortel CS2100➔ ShoreTel ShoreGear platform 11.1➔ Siemens OpenScape Voice

➔ Avaya ACE 6.2➔ Avaya CM 5.2, 6.1 (AES TSAPI)➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI)➔ Avaya IP Office Server Edition 9.1(TAPI)➔ Broadsoft Broadworks (XSI)➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI)➔ Iwatsu ECS➔ Mitel MCD 4.2➔ ShoreTel ShoreGear 11.1 (TAPI)➔ Siemens OpenScape Voice (CSTA)➔ Toshiba Strata CIX (CSTA)➔ Iwatsu ECS➔ Mitel MCD 4.2➔ ShoreTel ShoreGear 11.1 (TAPI)➔ Siemens OpenScape Voice (CSTA)➔ Toshiba Strata CIX (CSTA)

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