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Esna Officelinx + Microsoft Office 365 PREVIEW

Date post:19-Jul-2015
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  • Esna OfficelinxAn interoperable, PBX independent solution that enables communication + collaboration across applications that you use everyday.

  • Please note that this integration is early in development and as such, all elements in this presentation are subject to change.

  • Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.

  • Users want their communications to be built right

    into the applications they are using.

    People Want to Communicate in the Apps they Use

    Marty ParkerNo Jitter September 2013

    Its critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

    integrated.Bern ElliotGartner CIOAugust 2013

  • 10,000+ Customers Rely on Esna Everyday

    MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

  • Unified Communication + Collaboration in Office 365

    *Optional web-based conferencing solutions, priced separately.

    Esna iLink for WebEx*

    Esna iLink Pro

    Unified Messaging Platform

    Esna iLink for Avaya Scopia Desktop*

    Apps + Browser

    Esna

    PBXsOn-premise, cloud-based or a hybrid

    solution

  • MAKE YOUR VOICE MESSAGES ACTIONABLE.

    RETIRE YOUR OLD VOICEMAIL SYSTEM WITH EASE.

    ESNA WORKS WITH YOUR EXISTING PHONE SYSTEM.

    Escalate any voice message to a real-time call, chat or web conference - all from within Microsoft Office 365.

    Flatten, consolidate and simplify your messaging system and retire obsolete hardware for voice messaging, auto attendant, IVR, and call trees with a 100% software based solution.

    Officelinx is highly interoperable, scalable and secure. It supports any SIP or TDM based phone system and can work across multiple phone systems simultaneously - whether your phone system is on-premise, in the cloud or a hybrid solution.

  • Microsoft Office 365Esna integrates unified messaging and collaboration tools inside of Office 365, so you can stay where youre already working and communicate in real time.

    Image represents an early concept.

  • Transcribed Voice Messages inside of Office 365

    Image represents an early concept.

    Receive transcribed voice messages in your Outlook Web App - when its opened the message waiting indicator gets extinguished on your phone.

  • Actionable Voice Messages

    Image represents an early concept.

    Access voice messages online via web links, with additional collaboration actions.

  • Send + Receive Fax Messages

    Image represents an early concept.

    Send + receive fax messages from within the Outlook Web App.

  • Collaboration Actions from the Contact Card

    Images represent an early concept.

    Presence is injected to the contact card based on phone status or calendar events; users also have the ability to schedule a WebEx or Scopia meeting and call the individual.

  • Esna iLink for WebExStart + schedule WebEx meetings across Office 365 and your Internet Explorer (IE) or Chrome browser.

    Image represents an early concept.

  • Start a WebEx Meeting from the Contact Card

    contact cardchrome/ie browser

    Images represent an early concept.

    Start an instant WebEx meeting from an Office 365 contact card.

  • Schedule WebEx Meetings from Outlook Calendar

    Instantly schedule a WebEx meeting from inside the Outlook Calendar Web App - the meeting info is sent off with the calendar invite.

    Image represents an early concept.

  • Easily Create + Modify WebEx Meeting Templates

    Define a standard meeting template and create a set of your own from a list of customizable options.

    Image represents an early concept.

  • Instant WebEx Meetings Across Chrome + IE

    Start an instant WebEx meeting anywhere on the web using the IE Add-on [on the right] or Chrome extension [on the left].

    Images represent an early concept.

  • Esna iLink for Avaya Scopia DesktopStart + schedule Scopia meetings across Office 365 and your Internet Explorer (IE) or Chrome browser.

    Image represents an early concept.

  • Start a Scopia Meeting from the Contact Card

    contact cardchrome/ie browser

    Images represent an early concept.

    Start an instant Scopia meeting from an Office 365 contact card.

  • Schedule Scopia Meetings from Outlook Calendar

    Image represents an early concept.

    Instantly schedule a Scopia meeting from inside the Outlook Calendar Web App - the meeting info is sent off with the calendar invite.

  • Instant Scopia Meetings Across Chrome + IE

    Images represents an early concept.

    Start an instant Scopia meeting anywhere on the web using the IE Add-on [on the right] or Chrome extension [on the left].

  • Esna iLink ProGain access to real-time communication and collaboration features like voice, video conferencing, instant messaging and presence from across Office 365 and your Internet Explorer (IE) or Chrome browser.

    Image represents an early concept.

  • See the Presence of Everyone in Your Organization

    Ability to organize coworkers into customizable groups and easily see their real-time presence + availability.

    Images represent an early concept.

  • Everyone is Accessible via the Directory

    Co-workers are grouped via a directory that is accessible across your organization.

    Image represents an early concept.

  • Manage Your Own Presence

    Set your presence manually, create custom locations or enable your presence to be determined by your calendar and/or phone status.

    Images represent an early concept.

  • Manage Your Own Devices

    Image represents an early concept.

    Manage which of your available extensions is used to receive calls and which device is to used to dial out.

  • Integrated Dialer + Call Control Features

    Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.

    Images represent an early concept.

  • Expanded Search + Collaboration Actions

    Searching for people automatically aggregates your iLink Pro and Office 365 contacts - simply click to bring up a range of collaboration actions.

    Images represent an early concept.

  • Chat + Activity History

    Image represents an early concept.

    Chat 1-on-1 with others and within the same view, gain access to a timeline of their activities, including their status changes and your call history with them.

  • Contextual Collaboration in Office 365 Documents

    Automatically recognizes whom the document is shared with - from here, collaborate individually or as a group with optional voice/video conferencing.

    Image represents an early concept.

  • Click-to-Call Across Any Web Page or Web App

    Image represents an early concept.

    iLink Pro is embedded across the browser, including the ability to dial numbers with a single click, across any web page or web app.

  • OAuth 2.0 Authentication Support

    Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make other login options impossible.

    Use of Microsoft Office 365 credentials is currently under development and as such, this feature is subject to change.

  • Additional Integrations

  • SalesforceAccess to call control features, click-to-call, WebEx or Scopia meeting options and the ability to track/run reports on these activities.

  • Esna iLink Pro Embedded Plug-in

    Access to presence, IM, call control features, conferencing and WebEx or Scopia meetings.

  • Caller ID is Matched to an Existing Salesforce Record

    When you receive a call, the number is matched to a record in Salesforce and is displayed.

  • Create a Contact/Lead Record from a New Caller

    Ability to add callers as leads or contacts when you receive a call.

  • Start an Instant WebEx Meeting with Contacts

    Instantly start a WebEx meeting with any contact or lead in Salesforce.

  • Start an Instant Scopia Meeting with Contacts

    Instantly start a Scopia meeting with any contact or lead in Salesforce.

  • Schedule WebEx Meetings from Salesforce Calendar

    Schedule WebEx meetings right from Salesforce Calendar.

  • Schedule Scopia Meetings from Salesforce Calendar

    Schedule Scopia meetings right from Salesforce Calendar.

  • Automatically Logged Calls + Meetings

    Automatically log WebEx or Scopia meetings and calls as activities, which can be referenced in reports.

  • Esna Developer APIs

    Esna Collaboration Tags allow you to embed real-time communication + collaboration tools inside any cloud app, intranet or custom web page.

  • Enhance Cloud Applications with Collaboration Tags

    Actions include presence, voice and video calls, contact cards, and live meeting escalation.

    1Inject dynamic, real-time communication content and actions into any web page or application.

    2

    TURN THIS

    PresenceContact Cards with

    Actions

    INTO THIS

  • Architecture +Technical Facts

  • Officelinx Standard Architecture*

    Enterprise or Hosted Apps

    Exchange Web Services

    Desktop Phone Voice/Video

    iLink Pro (Browser, Desktop or Mobile)

    SIP (VoIP)

    Exchange Web Services

    Salesforce Open CTI

    Esna Client Web Services

    IMAPCalendar/Contact

    API*

    MS Exchange

    Mobile Voice

    Esna Officelinx(Standalone or High

    Availability)

    User

    Cloud Apps

    CTI

    *Architecture is subject to change before release.

    PBX(s)(Single or Multiple)

  • Technical Fast FactsFor more technical insights on the Officelinx platform, please click HERE.

    Scales up to 2,000 ports and 20 voice servers

    Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways

    Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery

    Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and always-available communication services

    PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously

    Available for Windows, Mac, Android, iOS, Windows Phone and Blackberry devices

  • Compatibility Overview

    SIP Support CTI Support

    All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.)

    Asterisk Avaya IP Office Server Edition 9.1 Avaya Session Manager (SM) Avaya SIP Enablement Services (SES) Avaya IP Office 500 6.1, 7.0, 8.0 Broadsoft Broadworks Release 17 Cisco Unified Communication Manager 8.x, 9.x Mitel MCD 4.2 Nortel BCM R6 Nortel CS1000 (v7.5, NRS and SM) Nortel CS2100 ShoreTel ShoreGear platform 11.1 Siemens OpenScape Voice

    Avaya ACE 6.2 Avaya CM 5.2, 6.1 (AES TSAPI) Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI) Avaya IP Office Server Edition 9.1(TAPI) Broadsoft Broadworks (XSI) Cisco Unified Communication Manager 8.x, 9.0 (TAPI) Iwatsu ECS Mitel MCD 4.2 ShoreTel ShoreGear 11.1 (TAPI) Siemens OpenScape Voice (CSTA) Toshiba Strata CIX (CSTA) Iwatsu ECS Mitel MCD 4.2 ShoreTel ShoreGear 11.1 (TAPI) Siemens OpenScape Voice (CSTA) Toshiba Strata CIX (CSTA)

  • youtube.esna.comfacebook.esna.comtwitter.esna.complus.esna.com

    Thank You. Visit esna.com for more info.

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