IN THIS ISSUE… 02 Keeping our customers happy 03 Energy efficient buildings 03 New frameworks 04 Supporting the SME ESPO has announced the appointment of Trevor Phipps as Assistant Director – Sales and Marketing. With over 20 years’ experience of both the public and private sector, Trevor has worked for Argos, Vodafone and Countrywide where he was responsible for delivering and driving marketing and sales performance, multi-channel marketing, commercial focus and field sales with a strong customer ethic. As well as being an examiner and student mentor for the Chartered Institute of Marketing, he also teaches part-time for the Cambridge Marketing College. Over the coming months, Trevor is looking forward to meeting with customers and shaping the sales and marketing functions to meet our ongoing strategy for growth. ESPO is committed to meeting the needs of corporate customers and is now acknowledged to have the largest portfolio of local government frameworks and an unrivalled depth of expertise at every level across all procurement categories. Our value for money frameworks deliver significant savings across the public sector and continue to grow ESPO’s customer base across England and Wales. As the dominant provider of frameworks to local government and the education sector, ESPO has taken the lead in the majority of current national frameworks including Phonics and MSTAR, the market-leading framework for temporary agency workers, which has saved customers nearly £14 million since it was launched. Many of our frameworks are developed by ESPO, in collaboration with Government Procurement Service (GPS), PRO5 and other national partners. Together, we play a leading role in helping to engage markets, challenge current practices and develop innovative new commissioning and sourcing strategies. To continue our 12 years of sustained growth, we have strengthened our corporate team and are pleased to welcome the appointment of Sandra Sewell as a Corporate Account Manager. In this role she will be responsible for developing relationships with existing and new customers as well as targeting new markets. Sandra will be working with Steve Exley, our Corporate Business Development Manager, to further develop ESPO’s strategy in the wider public sector. ENTERPRISE Profile: TREVOR PHIPPS page 1 THE NEWSLETTER FOR THE WIDER PUBLIC SECTOR Autumn 2013 A CORPORATE SUCCESS STORY
Transcript
IN THIS ISSUE…02 Keeping our customers
happy
03 Energy efficient buildings
03 New frameworks
04 Supporting the SME
ESPO has announced the appointment of Trevor Phipps as Assistant Director – Sales and Marketing. With over 20 years’ experience of both the public and private sector, Trevor has worked for Argos, Vodafone and Countrywide where he was responsible for delivering and driving marketing and sales performance, multi-channel marketing, commercial focus and field sales with a strong customer ethic.
As well as being an examiner and student mentor for the Chartered Institute of Marketing, he also teaches part-time for the Cambridge Marketing College. Over the coming months, Trevor is looking forward to meeting with customers and shaping the sales and marketing functions to meet our ongoing strategy for growth.
ESPO is committed to meeting the needs of corporate customers and is now acknowledged to have the largest portfolio of local government frameworks and an unrivalled depth of expertise at every level across all procurement categories. Our value for money frameworks deliver significant savings across the public sector and continue to grow ESPO’s customer base across England and Wales.
As the dominant provider of frameworks to local government and the education sector, ESPO has taken the lead in the majority of current national frameworks including Phonics and MSTAR, the market-leading framework for temporary agency workers, which has saved customers nearly £14 million since it was launched.
Many of our frameworks are developed by ESPO, in collaboration with Government Procurement Service (GPS), PRO5 and other national partners. Together, we play a leading role in helping to engage markets, challenge current practices and develop
innovative new commissioning and sourcing strategies.
To continue our 12 years of sustained growth, we have strengthened our corporate team and are pleased to welcome the appointment of Sandra Sewell as a Corporate Account Manager. In this role she will be responsible for developing relationships with existing and new customers as well as targeting new markets. Sandra will be working with Steve Exley, our Corporate Business Development Manager, to further develop ESPO’s strategy in the wider public sector.
ENTERPRISE
Profile: TREVOR PHIPPS
page 1
THE NEWSLETTER FOR THE WIDER PUBLIC SECTOR
HOW MUCH DO YOU SPEND ON PRINTING DOCUMENTS?
Autumn 2013
A CORPORATE SUCCESS STORY
Supporting charities According to the National Council of Voluntary Organisations, there are around 161,000 registered charities in the UK. However, until now there has been no standard process for procuring the many different products and services that are used by these organisations. ESPO provides a complete managed procurement service to the charitable sector, working closely in partnership to maximise savings on every purchase, from tents and foodstuffs through to everyday office consumable items. We help charities spend less on procurement and maximise the support they deliver both in the UK and globally.
page 2
KEEPING OUR CUSTOMERS HAPPY
PRODUCT FOCUS – WHITE GOODSIf you have a requirement for domestic appliances, then you really should be talking to ESPO. Our professional buying team, headed up by two people with a combined 60 years’ experience in the industry, provides our public sector customers with impartial and informed advice to specify the right products for any environment at the best possible price. ESPO is a unique public sector procurement organisation that can deal directly with white goods manufacturers and distributors. We offer a full warranty for use in non-domestic environments, something that you cannot obtain from high street and internet retailers, and can arrange direct delivery from the manufacturers/distributors including removal and disposal of your old appliances.Call Glenn Clarke at ESPO on 0116 294 4066 to discuss your requirements.
ESPO recently carried out a detailed survey with a sample of customers to find out what they really think of us. The results were extremely positive:• 91% agreed or strongly agreed that the
ESPO brand has an excellent reputation• 95% agreed or strongly agreed that
ESPO is trustworthy and reliable• 86% rated ESPO’s ‘value for money’ as
good or excellent
• 75% rated ESPO’s procurement expertise as good or excellent
• 96% rated ESPO’s quality as good or excellent
Respondents to the survey also commented that ESPO is:• Easy to deal with• Reliable
• Efficient• Responsive
Energy efficient buildingsSince 1st October 1998, every public building in England and Wales with a floor area of more than 1000m² has needed a Display Energy Certificate (DEC) and accompanying Advisory Report. The DEC’s must be updated on an annual basis.
Recent changes in legislation have meant that buildings with floor areas over 500m² now also have to display a DEC, with a £1000 fine for building not complying. DEC’s for buildings over 500m², but less than 1000m², are valid for 10 years. The Certificate should be no smaller than A3 in size and must be displayed in a prominent place that is clearly visible to members of the public.
The Advisory Report which accompanies the DEC contains a range of possible improvements including cost-effective measures that can be implemented to improve the energy performance of the building. If you have more than one building that meets the criteria as detailed above, a certificate will be needed for each building.
ESPO has a renewed framework of suppliers who can complete DEC’s. The framework offers a simple, effective route to procuring a service that meets all requirements relating to the Energy Performance of Buildings directive and energy surveying in general. It encompasses all of the measures being introduced via the legislation to ensure that users will be fully compliant.
For further information on the Framework and details of the suppliers involved, please contact Natasha Brown at ESPO on 0116 294 4074 or email [email protected]
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Watch out for the following contracts over the coming months:
CONTRACT96 Tools209 Event/Festival Equipment and Services201 Telecare and Telehealth Solutions218 Vehicle Contract Hire/Leasing383 Managed Training Services384 Banking Services615 Outdoor Furniture984 Bailiff Services
Take a look at the following frameworks now available on our Dealing Direct website www.espodealingdirect.org.
CONTRACT6 Beers, Wines, Spirits, Bar Equipment
and Services94 Ironmongery 115 Playground Equipment – Outdoor120 Milk & Dairy Products275 Vehicle Glass Replacement and Repair343 Energy Performance of Buildings –
Surveying, Assessment & Certification413 Electronic Office Supplies 992 Public Consultation and Market
Research Services
NEW FRAMEWORKS
ESPO on showESPO exhibited at the Emergency Services Show which took place from 25-26 September 2013 at the NEC in Birmingham. The event provided a great opportunity for us to showcase many different frameworks that will deliver significant savings to police, fire and ambulance services across the country.
COMING SOON…
EASTERN SHIRES PURCHASING ORGANISATIONBarnsdale Way, Grove Park, Enderby, Leicester LE19 1ES.
For the latest news please visit www.espo.orgThis newsletter is printed on satimat silk, an FSC mix paper from renewable sources.
Most organisations do not know how the answer to this question. It may surprise you to know that, according to IDC Research, this can average out at around £250-600 per employee which is considerably more than the original hardware cost. A new framework for Managed Print Services (contract RM1687) is available from ESPO and will enable the public sector to increase the efficiency of the document management process and
deliver significant savings. It will also provide accurate information on print device usage enabling service levels to be improved and more effective budgeting with predictable monthly costs. Through a new approach to the framework agreement cost models, we aim to deliver cashable savings of at least 8%.
See more information on contract RM1687 at www.espodealingdirect.org
Supporting the SMEOne of the most common questions that customers put to our corporate team is: “What is ESPO doing to ensure that SMEs are considered when awarding framework contracts?” The answer is straightforward. ESPO has always recognised the contribution that SMEs make to the communities in which they operate as well as the overall economy. In fact over 50% of our suppliers are already SMEs and we are actively working to increase their involvement with all future contracts.
We will also be attending the
SOPO ANNUAL CONFERENCE which is being held on 11th November 2013 at the Royal Garden Hotel in London. Around 300 delegates are expected to attend and ESPO will be representing the UK’s professional public sector procurement organisations. For more information, please visit www.sopo.org
Consultancy servicesOur new Consultancy Services contract (ESPO 664) is already creating significant interest across the public sector including local authorities, housing associations, NHS, blue light organisations and education. The ESPO framework is available nationally and covers a range of consultancy areas such as waste and recycling, social care, revenues and benefits, asset management, housing, facilities management, regeneration, planning and highways. For further information, please call Michelle Brankovic on 0116 294 4011 or Steve Exley on 07827 881641.
