Essential Elements

Don R. Simmons Ph.D.

www.creativepotentialconsulting.org

6

66

6

6

6

Are You Ready?

“The United States today possesses the fastest-growing, best-educated, and most vigorous population of older adults in the history of the world. The whole structure of volunteerism is about to be reinvented. There exists a virtual tidal wave of skilled professionals, talented individuals, and top drawer executives who are ready to do good.”

–Edgar Bronfman, The Third Act: Reinventing Yourself After Retirement

The SHIFT

Program development

People development

People ARE the PURPOSE

• Our goal should be to “accomplish people” rather than “get things done.”

• At times our best efforts can overlook the importance of investing in people as our top priority.

• We often view unpaid staff as “tools” for programs, rather than seeking ways to develop them toward healthy personal growth.

The Leader’s Role

• Clear the path.

AMAZE

Invite

• 93% of Americans do not have the “self initiator” style.

• 87% of all volunteers respond to a personal invitation.

• Relationships matter.

Invest

• Relational Capital• Time• Responsibility and

Authority• AND…

Language matters

• The first step in changing a culture is to change the language.

Your Language should reflect your Culture!

• Volunteer• Recruit• Supervise• Performance

Review

• Job• Retention• Tasks

• Unpaid Staff/Partner

• Invite/Cultivate• Support• Performance

Measurement• role/position• Sustainability• service

Six essential elementsT.A.F.E.R.R.

• Training

(Just in time, just in place, fun, practical, transferable, “tell, show, do”)

Tell

Show

Do

Repeat

“If the activity has VALUE, then training will sustain the value. If it’s worth

doing, it’s worth training.”

Six essential elementsT.A.F.E.R.R.

• Affirmation

(Acknowledging WHO they are, not what they do – character, not competency)

Affirmation is not “thank you”Affirmation is not gratitude for a behavior or activity.Affirmation requires looking beyond the doing—and affirming the “being.”

You are…I see…The gift of …..is evident.Your presence…

You matter.

PRACTICE

Six essential elementsT.A.F.E.R.R.

•Feedback Guiding and correcting behavior with

critique – Private– gentle– growth focused– Reciprocal

“The next time…”

Three Forms of Feedback

1. Compliments

2. Criticism

3. Critique

Critique Guidelines

• Ask permission before offering critique.• Speak directly and PRIVATELY to the

person and use his or her name.• Provide SPECIFIC feedback on WHAT

was done well and WHY it was effective• Provide SPECIFIC feedback on WHAT

could be improved and/or enhanced and WHY.

Critique Guidelines

• Provide practical suggestions for enhancement and/or improvement.

• Practice POSITIVE critique often.

KEY PHRASE:

“The next time…”

Six essential elementsT.A.F.E.R.R.

Evaluation

Programs and Processes, never People

If you do them, USE them

Evaluation Challenges

1.Performed, but ignored.2.Over surveyed. (particularly with web-

based instruments)3. Impersonal.4.Unfocused.5.Lack of helpful data.6.Unreliable data collection.7.Performed too little. 8.Poorly reported.

StopStartContinue

Six essential elementsT.A.F.E.R.R.

• Recognition

Appreciation, validation, education, commemoration.

Recognition

• Honor and Recognize TEAMWORK

Recognition

• Take the time to determine how each individual desires and needs to be recognized. The best recognition is personal, individual, timely, and authentic.

“So what?”

“Now what?”

• Where did I see justice at work?• How did I get to use my gift/ability?• What difference did I make?• What did I learn from this experience?• What role did my personal values play in

this?

Sample Questions

Not so fast….

Reflection is the primary activity that differentiates between “just volunteerism” and a life changing experience.

“I had the experience but I missed the meaning.”

– T.S. Eliot

Good Systems are Invisible

INVITE TRAIN

AFFIRM

FEEDBACK

EVALUATERECOGNIZE

REFLECT

Resources

Thank You