Essential workplace skills for the hospitality industry:
GamingCritical to industry performance is a quality training system that delivers essential workplace competence.
FTH Skills Council together with our industry partners has developed this Essential Workplace Skills document to provide:
• an understanding of what tasks should be able to be performed in the workplace having completed Cert II, III or IV Hospitality qualifications
• Industry expectations and recommendations
• an outcomes based audit tool that evaluates practical skills attained through training
It is critical that people have the essential workplace skills to prosper in our industry.
For further information please contact:
Food, Tourism & Hospitality Industry
Skills Advisory Council SA Inc
Phone 08 8362 6012
Fax 08 8362 1455
Email [email protected]
Web www.fthskillscouncil.com.au
© Food, Tourism & Hospitality Industry Skills Advisory Council SA Inc.
Published May 2011. FTH005
Cer
tifica
te II
in H
ospi
talit
yC
ertifi
cate
III i
n H
ospi
talit
yC
ertifi
cate
IV in
Hos
pita
lity
Des
crip
tor:
Bas
e le
vel
SIT
2020
7 C
ertifi
cate
II re
pres
ents
a b
ase
oper
atio
nal q
ualifi
catio
n th
at e
ncom
pass
es a
rang
e of
func
tions
/act
iviti
es re
quiri
ng b
asic
op
erat
iona
l kno
wle
dge
and
limite
d pr
actic
al s
kills
Des
crip
tor:
Sup
ervi
sor/
Team
Lea
der
SIT
3070
7 C
ertifi
cate
III r
epre
sent
s th
e qu
alific
atio
n of
a s
kille
d
oper
ator
who
app
lies
a br
oad
rang
e of
com
pete
ncie
s, p
ossi
bly
prov
idin
g te
chni
cal a
dvic
e an
d su
ppor
t to
a te
am in
clud
ing
havi
ng
team
lead
er re
spon
sibi
litie
s
Des
crip
tor:
Ski
lled
Team
Lea
der/
Man
ager
SIT
4030
7 C
ertifi
cate
IV re
pres
ents
a q
ualifi
catio
n ba
sed
on m
ore
soph
istic
ated
tech
nica
l app
licat
ions
, the
oret
ical
kno
wle
dge
and
incr
ease
d re
spon
sibi
lity
Pot
entia
l Job
Rol
es:
• G
amin
g A
ttend
ant
Pot
entia
l Job
Rol
es:
• G
amin
g A
ttend
ant
Pot
entia
l Job
Rol
es:
• G
amin
g M
anag
er
Task
s:
• C
ashi
erin
g –
buyi
ng a
nd s
ellin
g of
coi
n
• C
lear
ing
coin
jam
s fro
m c
ompa
rato
rs
• R
emov
al o
f coi
n co
mpa
rato
rs
• C
lear
ing
hopp
ers
of ja
mm
ed c
oin
• R
emov
al o
f hop
pers
• R
efillin
g of
em
pty
hopp
ers
• C
ompl
etin
g pa
yout
vou
cher
s
• A
ssis
ting
with
hop
per w
eigh
s
• A
ssis
ting
with
cas
h bo
x cl
eara
nces
• C
hang
ing
of lig
ht g
lobe
s an
d m
achi
ne b
utto
ns
• R
eadi
ng a
nd in
terp
retin
g of
mac
hine
sco
reca
rds
• U
sing
the
men
u sy
stem
to re
play
pre
viou
s ga
mes
• O
HS
aw
aren
ess
- em
erge
ncy
situ
atio
ns, i
nert
gase
s, c
hem
ical
s,
venu
e se
curit
y
• O
HS
- c
ompl
y w
ith p
olic
ies
and
proc
edur
es a
nd a
ctiv
ely
parti
cipa
te in
com
pany
OH
S p
rogr
am
• E
nviro
nmen
tal -
use
ene
rgy,
wat
er a
nd o
ther
reso
urce
s ef
ficie
ntly,
re
cycl
ing
cont
aine
rs a
nd s
afe
disp
osal
of a
ll was
te, e
spec
ially
ha
zard
ous
subs
tanc
es
• A
dher
e to
sec
urity
and
saf
ety
proc
edur
es w
ithin
gam
ing
room
s
Task
s: (I
n ad
ditio
n to
cer
t 2)
• O
bser
ve p
laye
rs a
nd o
nloo
kers
, not
e an
y un
usua
l pra
ctic
es
or b
ehav
iour
s ac
cura
tely
and
repo
rt to
Gam
ing
Man
ager
as
appr
opria
te
• E
nd o
f shi
ft ca
shie
ring
repo
rts
• P
erfo
rmin
g ca
sh b
ox c
lear
ance
s
• R
ecor
ding
har
d an
d so
ft m
eter
s
Task
s: (I
n ad
ditio
n to
cer
t 2 &
3)
• M
onito
r ent
erpr
ise
secu
rity
and
safe
ty p
roce
dure
s fo
r gam
ing
mac
hine
s
• P
rovi
de in
form
atio
n an
d as
sist
ance
to c
usto
mer
s ab
out p
robl
em
gam
blin
g
• C
ontro
l of g
amin
g ke
ys
• E
nd o
f shi
ft, e
nd o
f wee
k an
d en
d of
mon
th g
amin
g re
conc
iliatio
n –
incl
udin
g th
e re
cord
ing
of h
ard
and
soft
met
ers
• S
uper
visi
ng c
ash
box
clea
ranc
es
• S
uper
visi
ng h
oppe
r wei
ghs
• C
ompl
etin
g ap
prop
riate
pap
erw
ork
asso
ciat
ed w
ith h
oppe
r w
eigh
s an
d ca
sh b
ox c
lear
ance
s
• C
oord
inat
ing
prom
otio
ns w
ithin
bud
get r
equi
rem
ents
• R
oste
r gam
ing
staf
f
• S
uper
visi
on o
f gam
ing
room
• O
rder
ing
of s
tock
for g
amin
g ro
om-
mac
hine
light
glo
bes,
vou
cher
bo
okle
ts, p
rom
otio
nal m
ater
ials
etc
• S
uper
vise
sta
ff
• In
duct
sta
ff w
ithin
com
pany
pol
icy
and
guid
elin
es
• M
onito
r and
coa
ch s
taff
with
per
form
ance
issu
es
• D
isci
plin
e st
aff a
ppro
pria
tely
with
in c
ompa
ny p
olic
y an
d re
port
any
disc
iplin
ary
actio
ns to
man
agem
ent
• M
onito
r, as
sess
and
adj
ust s
taffi
ng le
vels
for s
afet
y an
d co
st
effe
ctiv
enes
s, e
nsur
ing
adeq
uate
cus
tom
er s
ervi
ce le
vels
are
m
aint
aine
d at
all t
imes
• R
oste
r sta
ff ta
king
into
acc
ount
sea
sona
l dem
ands
, lea
ve
requ
ests
, sic
knes
s an
d illn
ess
• M
onito
r com
plia
nce
with
legi
slat
ion
eg s
igna
ge
• M
onito
r and
adh
ere
to c
ompa
ny O
ccup
atio
nal H
ealth
and
Saf
ety
polic
y in
rela
tion
to th
e he
alth
and
saf
ety
of e
mpl
oyee
s an
d th
ird
parti
es w
ho m
ay b
e on
the
prem
ises
• R
epor
t mai
nten
ance
pro
blem
s pr
ompt
ly a
nd re
cord
all a
ccid
ents
an
d in
jurie
s to
man
agem
ent
Indu
stry
rec
omm
enda
tions
:
• C
ompl
etio
n of
atte
nd g
amin
g m
achi
nes
unit
• C
ompl
etio
n of
pro
vide
resp
onsi
ble
gam
blin
g se
rvic
es u
nit
• A
bilit
y to
be
badg
ed –
pol
ice
clea
ranc
e
• C
ompl
etio
n of
resp
onsi
ble
serv
ice
of a
lcoh
ol u
nit
• A
war
enes
s of
and
com
plia
nce
with
Gam
ing
mac
hine
s ac
t
Indu
stry
rec
omm
enda
tions
:
• C
ompl
etio
n of
atte
nd g
amin
g m
achi
nes
unit
• C
ompl
etio
n of
pro
vide
resp
onsi
ble
gam
blin
g se
rvic
es u
nit
• A
bilit
y to
be
badg
ed –
pol
ice
clea
ranc
e
• C
ompl
etio
n of
resp
onsi
ble
serv
ice
of a
lcoh
ol u
nit
• A
war
enes
s of
and
com
plia
nce
with
Gam
ing
mac
hine
s ac
t
Indu
stry
rec
omm
enda
tions
:
• C
ompl
etio
n of
atte
nd g
amin
g m
achi
nes
unit
• C
ompl
etio
n of
pro
vide
resp
onsi
ble
gam
blin
g se
rvic
es u
nit
• A
bilit
y to
be
badg
ed –
pol
ice
clea
ranc
e
• C
ompl
etio
n of
resp
onsi
ble
serv
ice
of a
lcoh
ol u
nit
• A
war
enes
s of
and
com
plia
nce
with
Gam
ing
mac
hine
s ac
t
• R
elev
ant i
ndus
try e
xper
ienc
e
• F
irst A
id c
ertifi
cate
• A
naly
se &
repo
rt on
gam
ing
mac
hine
dat
a S
ITH
GA
M00
4A
Ens
ure
the
follo
win
g:
• R
TO p
rovi
des
hosp
italit
y pa
thw
ays
info
rmat
ion
• O
n th
e jo
b ex
perie
nce/
wor
k pl
acem
ent
• S
tude
nts
mus
t hav
e ac
cess
to g
amin
g m
achi
nes
for p
ract
ical
• S
ITXF
IN00
1A –
pre
requ
isite
for g
amin
g un
its
• C
ore
units
requ
ired
- 6
• E
lect
ive
units
requ
ired
- 6
• T
otal
num
ber o
f uni
ts re
quire
d -
12
Ens
ure
the
follo
win
g:
• R
TO p
rovi
des
hosp
italit
y pa
thw
ays
info
rmat
ion
• O
n th
e jo
b ex
perie
nce/
wor
k pl
acem
ent
• S
tude
nts
mus
t hav
e ac
cess
to g
amin
g m
achi
nes
for p
ract
ical
• S
ITXF
IN00
1A –
pre
requ
isite
for g
amin
g un
its
• C
ore
units
requ
ired
- 8
• E
lect
ive
units
requ
ired
- 8
• T
otal
num
ber o
f uni
ts re
quire
d -
16
Ens
ure
the
follo
win
g:
• R
TO p
rovi
des
hosp
italit
y pa
thw
ays
info
rmat
ion
• O
n th
e jo
b ex
perie
nce/
wor
k pl
acem
ent
• S
tude
nts
mus
t hav
e ac
cess
to g
amin
g m
achi
nes
for p
ract
ical
• S
ITXF
IN00
1A –
pre
requ
isite
for g
amin
g un
its
• C
ore
units
requ
ired
- 14
• E
lect
ive
units
requ
ired
- 12
• T
otal
num
ber o
f uni
ts re
quire
d -
26
Rea
listic
tim
e fr
ame
for
com
plet
ion:
• N
omin
al h
ours
181
- 7
00
• T
imef
ram
e w
ill de
pend
on
units
sel
ecte
d an
d on
the
job
expe
rienc
e/w
ork
plac
emen
t
Rea
listic
tim
e fr
ame
for
com
plet
ion:
• N
omin
al h
ours
293
- 9
90
• T
imef
ram
e w
ill de
pend
on
units
sel
ecte
d an
d on
the
job
expe
rienc
e/w
ork
plac
emen
t
Rea
listic
tim
e fr
ame
for
com
plet
ion:
• N
omin
al h
ours
542
- 1
650
• S
tude
nts
at th
is le
vel s
houl
d be
con
side
red
for R
PL
• S
houl
d on
ly b
e of
fere
d to
per
sons
alre
ady
wor
king
with
in in
dust
ry
• T
imef
ram
e w
ill de
pend
on
units
sel
ecte
d
*All
Hos
pita
lity
indu
stry
trai
ning
and
em
ploy
men
t is
subj
ect t
o re
leva
nt le
gisl
ativ
e an
d re
gula
tory
requ
irem
ents
. Thi
s is
a q
ualit
y co
ntro
l mec
hani
sm n
ot a
det
erm
inat
ion
of w
age
rate
s. W
age
rate
s ar
e
dete
rmin
ed b
y re
leva
nt in
dust
ry a
war
ds o
r in
stru
men
ts. A
dvic
e re
gard
ing
wag
e ra
tes
shou
ld b
e so
ught
from
the
appr
opria
te in
dust
rial p
artie
s.