Essentials of Management Information Systems, 6e Chapter 15 Information System Security and Control...

Essentials of Management Information Systems, 6eEssentials of Management Information Systems, 6eChapter 15 Information System Security and ControlChapter 15 Information System Security and Control

15.1 © 2005 by Prentice Hall

Information System Securityand Control

Chapter 15



Objectives

1. Why are information systems so vulnerable to destruction, error, abuse, and system quality problems?

2. What types of controls are available for information systems?

3. What special measures must be taken to ensure the reliability, availability and security of electronic commerce, and digital business processes?



Objectives

4. What are the most important software quality assurance techniques?

5. Why are auditing information systems and safeguarding data quality so important?



Management Challenges

1. Achieving a sensible balance between too little control and too much..

2. Applying quality assurance standards in large systems projects.



• Accessibility to electronic data• Increasingly complex software, hardware• Network access points• Wireless vulnerability• Internet

System Vulnerability and Abuse

Why Systems Are Vulnerable




• Hardware failure• Software failure• Personnel actions• Terminal access

penetration• Theft of data, services,

equipment

• Fire• Electrical problems• User errors• Unauthorized program

changes• Telecommunication

problems

Threats to Computerized Information Systems




Telecommunications networks vulnerabilities

Figure 15-1



Credit Card Fraud: Still on the Rise

• To what extent are Internet credit card thefts management and organizational problems, and to what extent are they technical problems?

• Address the technology and management issues for both the credit card issuers and the retail companies.

• Suggest possible ways to address the problem.


Window on Organizations



• Hacker

• Trojan horse

• Denial of service (DoS) attacks

• Computer viruses

• Worms

• Antivirus software


Why Systems Are Vulnerable



Smarter Worms and Viruses:

The Worst Is Yet to Come

• Why are worms so harmful?

• Describe their business and organizational impact.


Window on Technology



• Disaster

• Security

• Administrative error

• Cyberterrorism and Cyberwarfare


Concerns for System Builders and Users




Points in the processing cycle where errors can occur

Figure 15-2



Bugs and Defects

Complete testing not possible

The Maintenance NightmareMaintenance costs high due to organizational change, software complexity, and faulty system analysis and design


System Quality Problems: Software and Data




The cost of errors over the systems development cycle

Figure 15-3



Data Quality ProblemsCaused by errors during data input or faulty information system and database design


System Quality Problems: Software and Data



Controls

• Methods, policies, and procedures

• Protection of organization’s assets

• Accuracy and reliability of records

• Operational adherence to management standards

Creating a Control Environment



General Controls

• Govern design, security, use of computer programs throughout organization

• Apply to all computerized applications• Combination of hardware, software, manual

procedures to create overall control environment


General Controls and Application Controls



General Controls

• Software controls• Hardware controls• Computer operations controls• Data security controls• Implementation• Administrative controls






Security profiles for a personnel system

Figure 15-4



Application Controls

• Automated and manual procedures that ensure only authorized data are processed by application

• Unique to each computerized application• Classified as (1) input controls, (2) processing

controls, and (3) output controls.





Application Controls

Control totals: Input, processing

Edit checks: Input

Computer matching: Input, processing

Run control totals: Processing, output

Report distribution logs: Output





• High-availability computing• Fault-tolerant computer systems• Disaster recovery planning• Business continuity planning• Load balancing; mirroring; clustering• Recovery-oriented computing• Managed security service providers (MSSPs)


Protecting the Digital Firm



Internet Security Challenges

• Public, accessible network

• Abuses have widespread effect

• Fixed Internet addresses

• Corporate systems extended outside organization






Internet security challenges

Figure 15-5



• Firewall screening technologies• Static packet filtering• Stateful inspection• Network address translation• Application proxy filtering

• Intrusion detection systems• Scanning software• Monitoring software





Security and Electronic Commerce• Encryption• Authentication• Message integrity• Digital signatures• Digital certificates• Public key infrastructure (PKI)






Public key encryption

Figure 15-6




Digital certificates

Figure 15-7



Security for Wireless Internet Access

• Service set identifiers (SSID) – Identify access points in network

– Form of password for user’s radio network interface card

– Broadcast multiple time per second

– Easily picked up by sniffer programs, war driving






Wi-Fi security challenges

Figure 15-8



• Wired Equivalent Privacy (WEP):– Initial security standard– Call for access point and all users to share the same 40-

bit encrypted password

• Wi-Fi Protected Access (WPA) specification– 128-bit, non-static encryption key– Data-packet checking





Criteria for Determining Control Structure

• Importance of data• Cost effectiveness of control technique

– Efficiency– Complexity– Expense

• Risk assessment: Level of risk if not properly controlled– Potential frequency of problem– Potential damage


Developing a Control Structure: Costs and Benefits



MIS Audit

• Identifies all controls that govern individual information systems and assesses their effectiveness

• Lists and ranks all control weaknesses and estimates the probability of their occurrence


The Role of Auditing in the Control Process




Sample auditor’s list of control weaknesses

Figure 15-9



Development Methodology

• Collection of methods

• One or more method for every activity in every phase of development project

Ensuring System Quality: Software and Data

Software Quality Assurance Methodologies and Tools



Structured Methodologies

• Used to document, analyze, design information systems• Top-down• Process-oriented• Linear• Includes:

– Structured analysis– Structured design– Structured programming





Structured Analysis

• Defines system inputs, processes, outputs• Logical graphic model of information flow• Data flow diagram• Data dictionary• Process specifications






Data flow diagram for mail-in university registration system

Figure 15-10



Structured Design

• Set of design rules and techniques• Promotes program clarity and simplicity• Design from top-down; main functions and

subfunctions• Structure chart






High-level structure chart for a payroll system

Figure 15-11



Structured Programming• Organizes and codes programs to simplify control

paths for easy use and modification• Independent modules with one entry and exit point• Three basic control constructs:

– Simple sequence

– Selection

– Iteration






Basic program control constructs

Figure 15-12



Limitations of Traditional Methods• Can be inflexible and time-consuming• Programming depends on completion of analysis

and design phases• Specification changes require changes in analysis

and design documents first• Function-oriented





Unified Modeling Language (UML)

• Industry standard for analysis and design of object-oriented systems

• Represents different views using graphical diagrams

• Underlying model integrates views for consistency during analysis, design, and implementation





UML Components

• Things:

– Structural things Classes, interfaces, collaborations, use cases,

active classes, components, nodes

– Behavioral things Interactions, state machines

– Grouping things Packages

– Annotational things Notes





UML Components

• Relationships– Structural Dependencies, aggregations,

associations, generalizations– Behavioral Communicates, includes, extends,

generalizes

• Diagrams– Structural Class, object, component, and

deployment diagrams– Behavioral Use case, sequence, collaboration, stateschart,

and activity diagrams






A UML use-case diagram

Figure 15-13




A UML sequence diagram

Figure 15-14



Computer-Aided Software Engineering (CASE)

• Automation of step-by-step methodologies

• Reduce repetitive development work

• Support documentation creation and revisions

• Organize design components; design repository

• Support code generation

• Require organizational discipline





• Resource Allocation: Assigning costs, time, personnel to different development phases

• Software Metrics: Quantified measurements of systems performance

• Testing: Walkthroughs, debugging





• Data Quality Audit– Survey end users for perceptions of data quality

– Survey entire data files

– Survey samples from data files

• Data Cleansing– Correcting errors and inconsistencies in data between

business units


Data Quality Audits and Data Cleansing



1. Summarize the ISM security problem and its impact on ISM and its clients.

2. Describe the control weaknesses of ISM and those of its clients that made it possible for this problem to occur. What management, organization, and technology factors contributed to those weaknesses?

Chapter 15 Case Study

Could a Missing Hard Drive Create Canada’s Biggest Identity Theft?



3. Was the disappearance of the hard drive a management problem, an organization problem, or a technical problem? Explain your answer.

4. If you were responsible for designing security at ISM and its client companies, what would you have done differently? How would you have solved their control problems?

Chapter 15 Case Study

Could a Missing Hard Drive Create Canada’s Biggest Identity Theft?

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