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indracompany.com More than 140 Utility companies worldwide make use of Indra Solutions InCMS CUSTOMER MANAGEMENT SYSTEM ENERGY AND UTILITIES
indracompany.com
More than 140 Utility companies worldwide make use of Indra Solutions
IncmscUStoMer ManageMent SySteM
avda. de Bruselas, 33-35 28108 alcobendas Madrid (españa) t +34 91 480 50 00F +34 91 480 50 80indracompany.com
Indra reserves the rightto modify thesespecifications withoutprior notice.
energy and utilities
energy and utilities
solution map
Features and Benefits
Incms cUStoMer ManageMent SySteM
31
43104
88 implementations worldwidemore than 100 million customersmanaged by our commercial solutions
ESTE COLOR INDICA TROQUEL NO IMPRIME
A system specially designed for Utilities from the own Utilities’ experience
With more than 25 years of proven expertise,InCMS is the Indra´s solution that satisfies the needs of utilities regulated and competitive markets with regards to the whole commercial cycle and customer relationship management
InCMS is an integrated, modular,system designed to support customermanagement for utilities. Its functional structure, rich, flexible and highly configurable, was designed to respond to the requirements of a constantly evolving dynamic market.
InCMS design aims at optimizing the most important concepts of the commercial cycle in utilities: customer loyalty, sales growth, cost reduction and prompt decision making.
EGOVERNMENT Y SOLUCIONES SECTORIALES
ENERGY AND UTILITIES
InCMSCUSTOMER MANAGEMENT SYSTEM
InCMS provides all necessary informationfor daily operations and notifes the activities, to the different management levels in order to facilitate processes decision making.
InCMS is the result of the evolution of consecutive implementations inutilities throughout the world.
It offers a multi-service solution to companies that manage several services.
Indra’s InCMS solution keeps recordsof a niche player, according to Gartner’sMagic Quadrant, since several years andstands in the IDC MarketScape customercare and Billing.
A system specially designed for Utilities from the own Utilities’ experience
With more than 25 years of proven expertise,IncMS is the Indra´s solution that satisfies the needs of utilities regulated and competitive markets with regards to the whole commercial cycle and customer relationship management
InCMS is an integrated, modular,system designed to support customermanagement for utilities. Its functional structure, rich, flexible and highly configurable, was designed to respond to the requirements of a constantly evolving dynamic market.
InCMS design aims at optimizing the most important concepts of the commercial cycle in utilities: customer loyalty, sales growth, cost reduction and prompt decision making.
cRm Feature
•AccountManagement•CommunicationsManagement•CustomerCareActivities•Customers’enquiriesandcomplaints•WebSelf-Service.•MultipleChannels
•RatesandTaxesconfiguration.Complexrates•Totallyflexiblestructure•BillingAdjustments:Individualandmassive•BillingSimulation•Billingqualitycontrols•ElectronicInvoicing•PrepaidBills
Billing
Distribution services
•FacilitiesManagement:Premises,supplies•DevicesManagement:Procurement(Batch and Individual registration of meters)•Individualtrackingofmeterstatus,laboratories and tests•RoutesandReadings:Scheduling,reading quality controls, uploading, downloading
mOBILITIY
•Mobile Reading Applicationreading activities carried out bysynchronizing data between centralserverandreader’sthroughwebservices
•On Site Billing to support reading andbilling on-site functionality
•Mobile Field Orders: real time fieldservices generation and execution
•Mobile Virtual office for customers to perform most common operations
collection And Debt management
•Groupingofseveralinvoicesonasinglepayment notice•ManagesDirectDebit,wiretransfers,credit cards gateways, cash drawers control•PaymentAgreements,Installmentloans, Budget plans•DebtRecoveryandBadDebtmanagement
New connection/Disconnection
•UseofWorkflowstodefineProcesses•Possibilityofdefiningdifferentactionpoints (premises, supply, device, address)•ManagesTechnicalCentersandsubcontractors•Automaticworkgroupassignment
•Managementofutilityservices(electricity, gas, Water) and Value added Products(VAP’s)•Managementofallstepswithinthecontracting business processes (move-in,move-out, contract modifications,reconnections) by means ofcustomized workflows•ManagementofPrepaidandPostpaidcontracts
contracting marketing and sales
•Managesbothmassmarketandcustomized sales from a single platform•EnergyservicescatalogueandValueAddedProducts(VAP’s)•Complexoffersmanagement•Prepaidenergysales
channel Integration
•Thesystemisenabledforinteractionwith several channels.(SMS,eMaIL,WeB)•Thesystemcanbeintegratedwithdifferent ctI technologies through available IncMS connectors•PossibilitytointeractwithIVRplatforms through available Web Services
Field Orders
•FieldOrders:generation,scheduling,assignment, appointments management,resolution, charges application•Abilitytomanagefieldorderthroughmobile devices•WebServicesareavailabletosend/receive field orders
egoVernment y soluciones sectoriales
energy and utilities energy and utilities
IncmscUStoMer ManageMent SySteM
InCMS provides all necessary informationfor daily operations and notifes the activities, to the different management levels in order to facilitate processes decision making.
InCMS is the result of the evolution of consecutive implementations inutilities throughout the world.
It offers a multi-service solution to companies that manage several services.
Indra’s InCMS solution keeps recordsofanicheplayer,accordingtoGartner’sMagic Quadrant, since several years andstandsintheIDCMarketScapecustomercare and Billing.
A system specially designed for Utilities from the own Utilities’ experience
With more than 25 years of proven expertise,IncMS is the Indra´s solution that satisfies the needs of utilities regulated and competitive markets with regards to the whole commercial cycle and customer relationship management
InCMS is an integrated, modular,system designed to support customermanagement for utilities. Its functional structure, rich, flexible and highly configurable, was designed to respond to the requirements of a constantly evolving dynamic market.
InCMS design aims at optimizing the most important concepts of the commercial cycle in utilities: customer loyalty, sales growth, cost reduction and prompt decision making.
cRm Feature
•AccountManagement•CommunicationsManagement•CustomerCareActivities•Customers’enquiriesandcomplaints•WebSelf-Service.•MultipleChannels
•RatesandTaxesconfiguration.Complexrates•Totallyflexiblestructure•BillingAdjustments:Individualandmassive•BillingSimulation•Billingqualitycontrols•ElectronicInvoicing•PrepaidBills
Billing
Distribution services
•FacilitiesManagement:Premises,supplies•DevicesManagement:Procurement(Batch and Individual registration of meters)•Individualtrackingofmeterstatus,laboratories and tests•RoutesandReadings:Scheduling,reading quality controls, uploading, downloading
mOBILITIY
•Mobile Reading Applicationreading activities carried out bysynchronizing data between centralserverandreader’sthroughwebservices
•On Site Billing to support reading andbilling on-site functionality
•Mobile Field Orders: real time fieldservices generation and execution
•Mobile Virtual office for customers to perform most common operations
collection And Debt management
•Groupingofseveralinvoicesonasinglepayment notice•ManagesDirectDebit,wiretransfers,credit cards gateways, cash drawers control•PaymentAgreements,Installmentloans, Budget plans•DebtRecoveryandBadDebtmanagement
New connection/Disconnection
•UseofWorkflowstodefineProcesses•Possibilityofdefiningdifferentactionpoints (premises, supply, device, address)•ManagesTechnicalCentersandsubcontractors•Automaticworkgroupassignment
•Managementofutilityservices(electricity, gas, Water) and Value added Products(VAP’s)•Managementofallstepswithinthecontracting business processes (move-in,move-out, contract modifications,reconnections) by means ofcustomized workflows•ManagementofPrepaidandPostpaidcontracts
contracting marketing and sales
•Managesbothmassmarketandcustomized sales from a single platform•EnergyservicescatalogueandValueAddedProducts(VAP’s)•Complexoffersmanagement•Prepaidenergysales
channel Integration
•Thesystemisenabledforinteractionwith several channels.(SMS,eMaIL,WeB)•Thesystemcanbeintegratedwithdifferent ctI technologies through available IncMS connectors•PossibilitytointeractwithIVRplatforms through available Web Services
Field Orders
•FieldOrders:generation,scheduling,assignment, appointments management,resolution, charges application•Abilitytomanagefieldorderthroughmobile devices•WebServicesareavailabletosend/receive field orders
egoVernment y soluciones sectoriales
energy and utilities energy and utilities
IncmscUStoMer ManageMent SySteM
InCMS provides all necessary informationfor daily operations and notifes the activities, to the different management levels in order to facilitate processes decision making.
InCMS is the result of the evolution of consecutive implementations inutilities throughout the world.
It offers a multi-service solution to companies that manage several services.
Indra’s InCMS solution keeps recordsofanicheplayer,accordingtoGartner’sMagic Quadrant, since several years andstandsintheIDCMarketScapecustomercare and Billing.
Incmscustomer management system
31
43 104
88 ImplementatIons worldwIdemore than 100 mIllIon customersmanaged by our commercIal solutIons
ENERGY AND UTILITIES
Solution Map
Features and Benefits
indracompany.com
More than 140 Utility companies worldwide make use of Indra Solutions
IncmscUStoMer ManageMent SySteM
avda. de Bruselas, 33-35 28108 alcobendas Madrid (españa) t +34 91 480 50 00F +34 91 480 50 80indracompany.com
Indra reserves the rightto modify thesespecifications withoutprior notice.
energy and utilities
energy and utilities
solution map
Features and Benefits
Incms cUStoMer ManageMent SySteM
31
43104
88 implementations worldwidemore than 100 million customersmanaged by our commercial solutions
ESTE COLOR INDICA TROQUEL NO IMPRIME
