STORE
BOL (Bill of Lading)
Point of PurchaseConsumer buys online or at store.
PickupBOL is received by Estes, entered into the system, and the pickup is made.
Text CustomerConsumer receives a text message by 9 AM.
Transit Item is sent throughEstes’ LTL network to the destination terminal.
Destination TerminalCall customer to schedule delivery.
Completed DeliveryItem is delivered at the consumer’s residence. 2
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It is important to get the consumer’s cell phone number at this point in order to provide the best possible customer experience.
Text message will:• Notify the consumer that Estes will deliver their item.• Prompt the consumer to visit the Estes Final Mile website where they can: gTrack your shipment. gOpt for unattended delivery.
Important opportunity to explain Front Door service level and o�er unattended delivery.
Since this is a residential delivery, standard LTL transit times do not apply.
ESTES FINAL MILE® HOME DELIVERY