STARFIRE.HOTELS.RESORTS.HAWAIINeeds Analysis Plan
Chinese Culture & Language Training Program
Instructional Design Services Division, Innovative SolutionsReliable solutions for today's fast paced technology world.
Submitted by:Kelley Dudoit
Leon R. GeschwindPatty Stemmle
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Tourism Trends• Arrivals from China have
grown by 33% since lastyear
• Chinese tourists arecurrently the highestdaily spenders
• China’s strong economysuggests continuedgrowth in outbound travel.
Instructional Design Services Division, Innovative Solutions
HOTEL.INDUSTRY
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Project Details
• Train frontline staff how to:– Speak basic Mandarin– Understand the Chinese culture
• Housekeeping & Room Service• 950 employees across 11 properties• Must be conducted on the job
Instructional Design Services Division, Innovative Solutions
NEEDS.ANALYSIS.PLAN
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Needs Analysis Plan
• Determine the best way for an employee to learn, based on what content needs to be learned, and what the employee will be doing with the knowledge after training.
• Needs analysis is absolutely critical & well worth the investment of time
Instructional Design Services Division, Innovative Solutions
INSTRUCTIONAL.DESIGN
Effective Training
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Methods for Collecting Analysis
Data• Interviews• Observation• Survey
Instructional Design Services Division, Innovative Solutions
NEEDS ANALYSIS.METHODS
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Interviews• Recommend face-to-face group
interviews
• Via video conferencing so that staff from more than one property can participate
Instructional Design Services Division, Innovative Solutions
NEEDS ANALYSIS.INTERVIEWS
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Starfire Hotels & Resorts
Instructional Design Services Division, Innovative Solutions
NEEDS ANALYSIS.INTERVIEWS
Senior ManagementOrganizational needs analysis for clarification of project
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Starfire Hotels & Resorts
NEEDS ANALYSIS.INTERVIEWS
Hotel ManagementQuestions to Guide Interview Facilitator
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Subjec
t Matter Expert
s (SMEs)
NEEDS.ANALYSIS.INTERVIEWS
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Subject Matter Experts (SMEs)
NEEDS ANALYSIS.INTERVIEWS
Chinese Culture & Mandarin
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Subject Matter Experts (SMEs)
NEEDS.ANALYSIS.INTERVIEWS
Ilicano & Spanish LanguagesEnglish as a Second Language
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Overcoming Language Barriers
Instructional Design Services Division, Innovative Solutions
NEEDS.ANALYSIS.INTERVIEWS
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Observation
Instructional Design Services Division, Innovative Solutions
NEEDS.ANALYSIS.OBSERVATION
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Online SurveyDemographics
Instructional Design Services Division, Innovative Solutions
ONLINE.SURVEY.QUESTIONAIRE
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Instructional Design Services Division, Innovative Solutions
SURVEY.QUESTIONAIRE
Work - Job Analysis
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Instructional Design Services Division, Innovative Solutions
SURVEY.QUESTIONAIRE
Perceptions
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Instructional Design Services Division, Innovative Solutions
SURVEY.QUESTIONAIRE
Vocabulary
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Instructional Design Services Division, Innovative Solutions
Analysis Process
DATA.ANALYSIS-----------------------------------------------------------------------------------------------------------------
Source: xkcd.com
Step 1: Organize the Data
Step 2: Analyze the Data
Step 3: Look for Relationships
GirlsTime (hrs)
Monica 12
Erica 6
Rita 4
Tina 2
Sandra 1
Mary 1
Jessica 1
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Instructional Design Services Division, Innovative Solutions
Step 1: Organize the Data
DATA.ANALYSIS-----------------------------------------------------------------------------------------------------------------
Observation
Transcribe and Digitize
Surveys
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Instructional Design Services Division, Innovative Solutions
Step 2: Analyze the Data
DATA.ANALYSIS-----------------------------------------------------------------------------------------------------------------
Content analysis Thematic analysis
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Instructional Design Services Division, Innovative Solutions
Step 3: Look for Relationships
DATA.ANALYSIS-----------------------------------------------------------------------------------------------------------------
vs
Access to Technolog
y
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Technology
Instructional Design Services Division, Innovative Solutions
TRAINING.DELIVERY
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Recommendations
Video
Instructional Design Services Division, Innovative Solutions
TRAINING.DELIVERY
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Recommendations
Mobile Devices
Instructional Design Services Division, Innovative Solutions
TRAINING.DELIVERY
Flashcards
Visual Guides
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RecommendationsSupplemental
Instructional Design Services Division, Innovative Solutions
TRAINING.DELIVERY
Activity Guide
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Instructional Design Services Division, Innovative Solutions
PROJECT.TIMELINE-----------------------------------------------------------------------------------------------------------------
Needs Analysis Outline
Data Collection Plan
Needs Analysis Recommendation
Needs Analysis Plan Briefing to DHC
Conduct interviews and observations
Analyze interviews and observations
Conduct surveys
Analyze surveys
Design Training
Develop Training
Implement Training
Evaluate and Improve Training
MAHALO.NUI.LOA IDS Division, Innovative Solutions, Inc
Reliable solutions for today's fast paced technology world.
