8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Introduction and Capabilities

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

To be the first choice in providing outsourcing solutions that help our  partners increase revenue and manage costs.

Etechs Vision

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Blended shore solutions

E techs domestic customer contact centers

Nacogdoches, TX 424 seats

Pasadena, TX - 250 seats

Lufkin, TX- 390 seats

Rusk, TX 75 seats

E techs far shore customer contact centers in India

Gandhinagar- 500 seats

Baroda 200 seats

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Since 1998 proven provider of  

BPO services

Inbound, Outbound & Web Chat Sales

Retail 

Lead Generation, Appointment Setting

Customer Care

Data Mining & E nhancement 

Collections

Tech Support Services (Helpdesk)

Quality Assurance & Interaction Monitoring

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Business Segments & Solutions

Traditional Contact Center Operations

Inbound/Outbound, Click 2 Chat

Lead Gen, Customer Service

Tech Support, Bilingual

Etech Business SolutionsSoftware/Application development

Custom Reporting (Internal/External)

Etech Monitoring Solutions

Total Q uality monitoring solutionsIn partnership with Possible Now

Etech Receivable Management Services

Receivable Management

Collections services

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

One of only 3 Corporate P lus designated MinorityOwned Contact

Center businesses in the U.S.

Certif ied Texas Historically Under- Utilized Business

(HUB)

National Minority Supplier Development Council 

(NMSDC) Corporate Plus Member

Houston Minority Business Council (HMBC) Member

Certif ied Minority Business Enterprise (MBE) by the

Florida Regional Minority Business Council

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Etechs Fundamental Imperatives

Drive Superior Results

Delight Our Customers

Protect and Enhance Our Brand

Develop Our People

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Etechs Purpose

Help our Business Partners Grow and Increase their Value

Ensure the Enterprise is Successful and Prof itable

Success + Prof it = Enabler

Invest in our Communities Invest in our People

Invest in each Other

Be a Good Steward to our Stakeholders

Honor God and His People in how we lead, act and speak

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Etechs Leadership Character Commitments

Be a POSITIVE INFLUENCE every day

We will VALUE EACH OTHER

We will lead with .

INTEGRITY

HUMILITY

COURAGE We commit to being a TEAM PLAYER

We will COMMUNICATE effectively

We will be .

ACCOUNTABLE

ADAPTABLE

TEACHABLE

We commit to be CREATIVE

We will see the VISION and cast the VISION

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Etech Your partner in achieving Your key business

imperatives

Increased conversion rates to drive sales

Low cost of new customer acquisition

High customer retention rates

Excellent customer experience

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

How do we do it ?

OperationsOver

Operations Overview

Etech Monitoring Solutions

Etech Business solutions

Inf ormation Technology Services

Program Implementation

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Global Vision Global Solution.Global Presence 

World Class Operations Team

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Global Vision Global Solution.Global Presence 

Etech Monitoring Solutions

Q uality Assurance

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Global Vision Global Solution.Global Presence 

Performance Management

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Global Vision Global Solution.Global Presence 

Information Technology

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Global Vision Global Solution.Global Presence 

Etech Technology Teams

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Global Vision Global Solution.Global Presence 

Etech can help

Customer Acquisition

Upsell/Cross-Sell to develop more Premiere customers

Increase average order value

Customer Retention & Customer Service

Earn 100% of customers business through outstand i ng service and ad vice 

Q A insight on VOC and customer interactions

English/Spanish

Q uality Assurance

. . . t r ai ni ng, rew ar d i ng and recognizi ng all t eam member s . . . 

VOC, marketplace insight

English/Spanish

8/8/2019 Etech, Inc Customer Service Outsourcing, Chat Sales & Support, Customer Interaction, Inbound & Outbound BPO.

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Global Vision Global Solution.Global Presence 

Etech, IncNacogdoches, Texas1903 Berry Drive, Nacogdoches, TX 75964Tel:936-559-2200

Fax: 936-559-2225

Gandhinagar, Gujarat1st Floor, IT Tower 4, Infocity,

Nr. Indroda Circle,

Gandhinagar-382009,

Gujarat-India.

Tel:+91-79-32060203

Tel:+91-79-23213089Fax:+91-79-23213240

Email: info@etechinc.com