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Hospitality
Ethics
Of Hospitality Management
HRT 383
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Special Thanks to
Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management
Stephen Covey, author of The 7 Habits of High lyEffective People
John Mangrich, presenter at the University La
Verne (Ethics - 01/23/02)Leonard Pellicer, author of Caring Enough toLead
Manuel Velasquez, author ofBu siness Eth ics:Concepts and Cases
Danah Zohar and Ian Marshall, co-authors ofSQ - Spir i t ual Intel l igence
Quo tegarden.com
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HRT 383Learning Objective C
Demonstrate effective leadershipqualities related to communication,
team performance, decision-making,and hospitality ethics
Define Ethics
Lets discuss the terms
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HRT 383Learning Objective C
To understand ethical behavior, one must be able toidentify ethical tenets of the hospitality managementprofession
This is not a list to choose from
This is not a magic list!
The learning objective is designed to enhance your
abilityin business ethicsto evaluate actions,identify issues, and respond in appropriate ways
Ethics is a curriculum thread
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Definitions (Oxford English Dictionary)
Ethics: Greek word ethos, referring tocharacter and individual behavior
Ethics: The science of morals
Morals: Concerned with character, orright and wrong, or goodness andbadness
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Definitions (Oxford English Dictionary)
Tenet: Doctrine held by a group or
person
In business, other terms used in placeof tenet include value, belief, and
principle
Which word works best?
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Ethical Tenets in Hospitality
Individuals have personal values
Organizations have valuesthese values
may be linked to culture, traditions, andcustoms
People work together in organizations
Organizational values may conflict with
personal values
Be clear about your personal values
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The 5 Ps of Ethical Management(Blanchard & Peele)
Purposeyour personal vision
Prideyour sense of satisfaction
Patiencesometimes its a long road Persistencestanding your ground
Perspectivebe focused and clear
There is no pillow as soft
as a clear conscience.
- French Proverb
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Is it Legal? (Blanchard & Peele)
Violation of criminal laws? Violation of civil laws?
Violation of company policy?
Appearance of being improper or immoral?
Will it harm or embarrass the customers orcompany?
Reputation is character minus what youve been caught doing.Michael Iapoce,
A Funny Thing Happened on the Way to the Boardroom
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Is it Balanced? (Blanchard & Peele)
Is it fair to all parties concerned?
Fair short-term & long-term?
Is it fair to the competition?
Would it cause customers to view the industry
negatively?
The reputation of a thousand years
may be determined by the conduct of one hour.
- Japanese Proverb
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Is it Right? (Blanchard & Peele)
How will it make you feel about yourself?
Will you be proud of yourself after making this
decision? How would you feel if your decision made the
front page?
The time is always right to do the right thing.
- Dr. Martin Luther King, Jr.
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The Ethics Check (Blanchard & Peele)
Is it legal?
Is it balanced?
How will it make you feel about
yourself?
Its not hard to make a decision
when you know what your values are.
- Roy Disney
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At the End of the Day (Blanchard & Peele)
How do you feel about yourself?
How do others feel about you?
Did what you do match what you said? Did what you do match what you feel?
Did what you do match what other people believe is
right or good?
Live in such a way that you would not be ashamed
to sell your parrot to the town gossip.
- Will Rogers
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Ethical Tenets in Hospitality
Organizational acts originate in the choices,behaviors, and actions of individuals
Ethical decisions may, at some point, involveany and all organizational stakeholders
Personal ethics and organizational ethicscannot be separated
You are part of the organization
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Issac Asimov:
Never let your sense of moralsprevent you from doing
what is right.
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Author Unknown:
My goal in life is to beas good of a person
as my dog already thinks I am.