3.02Use communication skills to

foster open, honest communications.

Ethics in communication

3.00 Understand product/service management, emotional intelligence,

financial analysis, selling and customer relations.

Reducing ProductivityLower ProfitsIncrease CostLoss of Trust

Loss of CredibilityTermination/Criminal Charges

A. EXPLAIN THE IMPACT OF PROVIDING FALSE OR MISLEADING INFORMATION.

Loss Of Trust Everything On 1st Slide

Lie of Omission

B. DISCUSS THE POTENTIAL IMPACT OF PROVIDING HALF-

TRUTHS.

Only Part of The StoryMisinterpretation

C. DESCRIBE HOW PROVIDING INFORMATION OUT OF CONTEXT CAN IMPACT HONEST COMMUNICATIONS.

Loss Of TrustLeaves Room For Misinterpretation

Loss Of Productivity

D. EXPLAIN HOW WITHHOLDING INFORMATION CAN BE HARMFUL.

Trade SecretsPersonnel Issues

Financial Position (Changes)Marketing Plans

E. IDENTIFY TOPICS THAT SHOULD NOT BE DISCUSSED

WITH A COMPETITOR

SalaryPolitics & Religion

Gossip/Rumors (Negative)

F. IDENTIFY TOPICS THAT SHOULD BE AVOIDED WITH COWORKERS.

Gives Us A Competitive Edge

G. EXPLAIN THE IMPORTANCE OF A BUSINESS’S PROPRIETARY

INFORMATION.

Bakery-RecipesBoeing Aircraft- Wing

NFL- Book of PlaysMarketing Plan

H. CITE EXAMPLES OF A BUSINESS’S PROPRIETARY INFORMATION.

Anyone Can Access The InfoLose Control Of It

Lead To Business FailureResult in you being terminated

I. DESCRIBE WHY EMPLOYEES SHOULD AVOID POSTING

COMPANY INFORMATION IN CHAT ROOMS, FORUMS, OR

BLOGS.

Allows Companies to Control Its Image

Avoids Common Mistakes In Talking To The Media

J. DISCUSS THE NEED TO FOLLOW COMPANY POLICY

REGARDING COMMUNICATIONS WITH THE MEDIA.

Talking With Media, Competitors

BlogsEmails

K. IDENTIFY EMPLOYEE PRACTICES THAT WOULD

HAMPER CONFIDENTIALITY.

Levels Of AccessSafe StorageTrack Access

Rules for Handling

L. EXPLAIN METHODS BUSINESSES USE TO PROTECT

THEIR PROPRIETARY INFORMATION.